27 Chat Tests

{"type": "debug", "debug": {"query": "What is CSA philosophy?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
The CSA Philosophy is Medik8's core belief for achieving healthy, youthful-looking skin. It stands for:

*   **Vitamin C** in the morning: This provides radiance-boosting, collagen-supporting, and antioxidant benefits to protect your skin throughout the day.
*   **Sunscreen** every day: Daily sunscreen application is crucial as it's estimated that 80% of premature skin ageing is caused by the sun. Protecting your skin from UV damage is a fundamental step.
*   **Vitamin A** (retinol/retinal) at night: Considered the gold standard for anti-ageing concerns, Vitamin A works while you sleep to rejuvenate the skin.

This simple yet effective regime is designed to deliver comprehensive anti-ageing results and maintain skin health.

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{"type": "debug", "debug": {"quiz_gate": {"triggered": true, "reason": "All 1 actionable sub-queries require a user profile and no profile was found"}}}
{"response": "", "type": "quiz", "message": "To be able to provide you with tailored advice on what strength of Crystal Retinal you should use, I'll need to get a better understanding of your skin by asking a few questions. For the most tailored experience you can also complete a skin analysis, although this is optional."}

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{"type": "debug", "debug": {"query": "I want to book a facial", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It sounds like you're looking to book a facial treatment. I understand how beneficial professional facials can be for skin health.

As an AI skincare advisor for ukmedik8, I can't book appointments for you as we don't offer in-house facial treatments or booking services. For booking a facial, I recommend consulting with a qualified aesthetician or dermatologist who can assess your skin in person and recommend suitable treatments.

**Would you like me to help you find skincare products instead?**

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{"type": "debug", "debug": {"query": "I had a treatment in clinic and my skin is red", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It sounds like you're experiencing some post-treatment redness, which can be a common response after in-clinic procedures.

As an AI skincare advisor, I'm unable to provide specific medical advice or recommendations for post-procedure care. I would strongly advise you to consult with your aesthetician or dermatologist who performed the treatment. They will be best placed to assess your skin's condition and recommend appropriate aftercare.

**Would you like me to help you find products for general redness-prone skin?**

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{"type": "debug", "debug": {"query": "Are your products stuible for pregnancy?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really important question, and we always recommend exercising caution during pregnancy and nursing.

While we can't provide specific medical advice, we strongly recommend consulting with your doctor or midwife for personalised guidance regarding any skincare products. You can find the full ingredient lists for each product on our website, which you can share with your medical professional.

Generally, we advise avoiding products containing vitamin A (such as Intelligent Retinol, Crystal Retinal, r-Retinoate, and Night Ritual Vitamin A) during pregnancy or nursing.

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{"type": "debug", "debug": {"query": "When should I apply my Vitamin c serum?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question about Vitamin C serum application!

For optimal benefits, we recommend applying your Vitamin C serum in the morning. This is because Vitamin C acts as a powerful antioxidant, providing daily protection against environmental stressors like pollution and UV rays throughout the day.

You should apply it after cleansing and before your moisturiser and sunscreen. Consistency is key, so start gradually and build up to daily use for the best long-term results.

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{"type": "debug", "debug": {"query": "Whats the difference between retinol and retinal?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question about two key ingredients in the retinoid family!

Both retinol and retinal (also known as retinaldehyde) are forms of vitamin A, but they differ in strength and how quickly they work in the skin.

Here's the main difference:
*   **Retinol** is two conversion steps away from retinoic acid, which is the active form of vitamin A that the skin can use. It's a milder form and is generally well-tolerated when introduced gradually.
*   **Retinal** is one conversion step away from retinoic acid. This means it acts much faster than retinol – up to 11 times faster, in fact! It's also more potent than retinol, offering more significant results, but still has a low irritation potential compared to prescription-strength retinoids.

Essentially, retinal is a more advanced and faster-acting form of vitamin A than retinol, making it a powerful choice for those looking to step up their anti-ageing or skin-clarifying routine.

*Please note: This is general skincare guidance, not medical advice. For specific skin conditions or medical concerns, please consult a dermatologist or GP.*

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{"type": "debug", "debug": {"query": "Can I use hyaluronic acid and vit c together?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Yes, absolutely! Hyaluronic acid and Vitamin C are not only safe to use together but are also highly effective and compatible.

Vitamin C is fantastic for brightening your complexion and defending your skin against environmental stressors, while hyaluronic acid provides deep hydration and can even help prepare your skin for better absorption of other products. They work wonderfully in tandem across different layers of your skin.

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{"type": "debug", "debug": {"query": "Using retinol and vit c together", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question about combining two powerful skincare ingredients!

You can absolutely use retinol and Vitamin C together in your routine. Many people find that they complement each other beautifully for comprehensive skin benefits.

Here's how they work and how to incorporate them:

*   **Vitamin C** is a fantastic antioxidant that helps protect your skin from environmental damage, brightens your complexion, and supports collagen production. It's generally best used in the morning to leverage its protective qualities throughout the day.
*   **Retinol** (a form of Vitamin A) is renowned for its ability to help reduce the appearance of fine lines and wrinkles, improve skin texture, and promote a more even skin tone. It's typically recommended for evening use as it can increase skin sensitivity to the sun.

By using Vitamin C in the morning and retinol in the evening, you get the benefits of both without potential irritation from layering them directly at the same time. Always remember to apply a broad-spectrum SPF every morning, especially when using retinol, as it can make your skin more sensitive to the sun.

Would you like me to help you find some product types that feature these ingredients?

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{"type": "debug", "debug": {"query": "Best vit c for dry skin", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65350", "product_name": "Crystal Retinal\u00ae 3", "brand_name": "Medik8", "rrp": "50.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20230922_-_PDP_Asset_1_-_Crystal_Retinal_6_-_Packshot_-_ROW_38652d6d-e6fe-4cd4-960a-ed3e0362bf4b.jpg?v=1776699463", "external_id": 36622939783320, "demo_external_id": 0, "is_in_stock": true}, {"id": "65389", "product_name": "r-Retinoate\u00ae Day & Night", "brand_name": "Medik8", "rrp": "149.0", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20230922-PDPAsset1-r-RetinoateDay_Night-Packshot-ROW.jpg?v=1703761344", "external_id": 36677034639512, "demo_external_id": 0, "is_in_stock": true}]}
For dry skin, a vitamin C product that also offers hydration and is gentle is often ideal. Here are two options that contain vitamin C and are suitable for dry skin:

**Medik8 Crystal Retinal® 3**
This creamy emulsion serum is formulated with tetrahexyldecyl ascorbate, a lipid-soluble form of vitamin C that is typically more gentle and comfortable for dry skin. It also contains retinaldehyde, which supports skin cell turnover, helping to improve the appearance of fine lines, uneven tone, and dullness. This product is free from fragrance, volatile alcohol, and essential oils. <<PLACE>>
**Medik8 r-Retinoate® Day & Night**
This serum is also a creamy emulsion and features both retinyl retinoate and tetrahexyldecyl ascorbate, providing a comprehensive approach to skin rejuvenation. It targets concerns such as fine lines, uneven tone, and dullness, while being suitable for dry skin. Like the Crystal Retinal 3, it is free from fragrance, volatile alcohol, and essential oils. <<PLACE>>

**Which of these sounds more suitable for your skin?**

[
  {
    "id": "65350",
    "product_name": "Crystal Retinal\u00ae 3",
    "brand_name": "Medik8",
    "rrp": "50.0",
    "current_price": 0.0,
    "discount": 0.0,
    "size": "30ml",
    "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20230922_-_PDP_Asset_1_-_Crystal_Retinal_6_-_Packshot_-_ROW_38652d6d-e6fe-4cd4-960a-ed3e0362bf4b.jpg?v=1776699463",
    "external_id": 36622939783320,
    "demo_external_id": 0,
    "is_in_stock": true
  },
  {
    "id": "65389",
    "product_name": "r-Retinoate\u00ae Day & Night",
    "brand_name": "Medik8",
    "rrp": "149.0",
    "current_price": 0.0,
    "discount": 0.0,
    "size": "50ml",
    "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20230922-PDPAsset1-r-RetinoateDay_Night-Packshot-ROW.jpg?v=1703761344",
    "external_id": 36677034639512,
    "demo_external_id": 0,
    "is_in_stock": true
  }
]

{"type": "debug", "debug": {"query": "VItamin c for sensitive skin", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65395", "product_name": "Super C Ferulic\u2122", "brand_name": "Medik8", "rrp": "69.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20230922_-_PDP_Asset_1_-_Super_C_Ferulic_-_Packshot_-_ROW.jpg?v=1721642942", "external_id": 38167319675032, "demo_external_id": 0, "is_in_stock": true}]}
I understand you're looking for a vitamin C product suitable for sensitive skin.

While **Super C Ferulic™ by Medik8** contains potent vitamin C, it is generally recommended for oily, combination, and normal skin types to address concerns like dullness, uneven tone, elasticity, and photoageing. This product features ethyl ascorbic acid, ferulic acid, and vitamin E, which are excellent for brightening and antioxidant protection. However, for sensitive skin, we typically recommend looking for lipid-soluble, stabilised forms of vitamin C such as THD ascorbate, which is known for its stability and low irritation potential.

**Would you like me to suggest an alternative vitamin C product that is more suitable for sensitive skin?**

<<PLACE>>

[
  {
    "id": "65395",
    "product_name": "Super C Ferulic\u2122",
    "brand_name": "Medik8",
    "rrp": "69.0",
    "current_price": 0.0,
    "discount": 0.0,
    "size": "30ml",
    "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20230922_-_PDP_Asset_1_-_Super_C_Ferulic_-_Packshot_-_ROW.jpg?v=1721642942",
    "external_id": 38167319675032,
    "demo_external_id": 0,
    "is_in_stock": true
  }
]

{"type": "debug", "debug": {"query": "Can glycolic acid and retinol be used together?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Yes, glycolic acid and retinol can absolutely be used together in your routine! All Medik8 exfoliating acid-based products are designed to work harmoniously with retinol and can even help to strengthen your skin barrier over time.

The key is to introduce them gradually and use them on alternating evenings at first. For example, you could use your retinol on one night and a glycolic acid product on the next. If your skin tolerates it well, you can then consider how to incorporate them more frequently. Always remember to moisturise and use a high-factor SPF during the day, especially when using these active ingredients.

Would you like me to help you find some specific glycolic acid or retinol products?

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{"type": "debug", "debug": {"query": "Can I use Crystal retinal in summer?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65349", "product_name": "Crystal Retinal\u00ae 1", "brand_name": "Medik8", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20230922_-_PDP_Asset_1_-_Crystal_Retinal_6_-_Packshot_-_ROW_38652d6d-e6fe-4cd4-960a-ed3e0362bf4b.jpg?v=1776699463", "external_id": 36622939750552, "demo_external_id": 0, "is_in_stock": true}]}
Yes, you can use Crystal Retinal® 1 in the summer. It is a vitamin A night serum that is clinically proven to visibly smooth stubborn wrinkles, brighten dark spots, decongest, and firm your skin without irritation. It contains retinAL, a next-generation vitamin A that acts 11x faster than standard retinOL. This product is suitable for oily, combination, normal, and dry skin types, and addresses concerns such as fine lines, uneven tone, roughness, dullness, and photoageing. <<PLACE>>
**Would you like to know more about Crystal Retinal® 1?**

[
  {
    "id": "65349",
    "product_name": "Crystal Retinal\u00ae 1",
    "brand_name": "Medik8",
    "rrp": "45.0",
    "current_price": 0.0,
    "discount": 0.0,
    "size": "30ml",
    "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20230922_-_PDP_Asset_1_-_Crystal_Retinal_6_-_Packshot_-_ROW_38652d6d-e6fe-4cd4-960a-ed3e0362bf4b.jpg?v=1776699463",
    "external_id": 36622939750552,
    "demo_external_id": 0,
    "is_in_stock": true
  }
]

{"type": "debug", "debug": {"query": "Whats the difference between Liquid Peptides vs Liquid Peptides Advanced MP?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65375", "product_name": "Liquid Peptides\u2122", "brand_name": "Medik8", "rrp": "59.0", "current_price": 0.0, "discount": 0.0, "size": "30ml / 8ml", "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20241205_-_Get_The_Gloss_Beauty_Awards_-_PDP_Liquid_Peptides_-_Silver_2024_-_1x1_-_ROW_-_For_Web.jpg?v=1733755978", "external_id": 45336880939160, "demo_external_id": 0, "is_in_stock": true}, {"id": "65376", "product_name": "Liquid Peptides Advanced MP", "brand_name": "Medik8", "rrp": "79.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20260219_-_Liquid_Peptides_Advanced_MP_-_PDP_-_Packshot_get_the_gloss_-_ROW.jpg?v=1771495037", "external_id": 54828902711676, "demo_external_id": 0, "is_in_stock": true}]}
Both Liquid Peptides™ and Liquid Peptides Advanced MP are advanced peptide serums designed to target visible signs of ageing. The main difference lies in their formulation and speed of results.

Liquid Peptides™ is formulated with 10 powerful peptides, including a copper peptide, anti-ageing peptides, and prebiotics, along with vitamin B5. It focuses on skin repair and rejuvenation, helping to smooth the first signs of ageing and prevent new lines from forming. This serum is suitable for oily, combination, normal, and dry skin types. <<PLACE>>
Liquid Peptides Advanced MP delivers faster, deeper penetration using breakthrough Dual MiniProteins technology. It is optimised for clinically proven results on visible expression lines and deep-set wrinkles, with some users seeing a visible reduction in wrinkles in just 10 minutes, and significant improvement in deep-set wrinkles within 8 weeks. Like Liquid Peptides, it also contains prebiotics, anti-ageing peptides, copper peptide, and vitamin B5, and is suitable for oily, combination, normal, and dry skin types. <<PLACE>>

While both can be used in your routine, Liquid Peptides Advanced MP is designed for quicker, more intensive results, whereas Liquid Peptides™ is excellent for ongoing skin health and maintenance.

**Would you like me to help you choose which one might be best for your skin?**

[
  {
    "id": "65375",
    "product_name": "Liquid Peptides\u2122",
    "brand_name": "Medik8",
    "rrp": "59.0",
    "current_price": 0.0,
    "discount": 0.0,
    "size": "30ml / 8ml",
    "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20241205_-_Get_The_Gloss_Beauty_Awards_-_PDP_Liquid_Peptides_-_Silver_2024_-_1x1_-_ROW_-_For_Web.jpg?v=1733755978",
    "external_id": 45336880939160,
    "demo_external_id": 0,
    "is_in_stock": true
  },
  {
    "id": "65376",
    "product_name": "Liquid Peptides Advanced MP",
    "brand_name": "Medik8",
    "rrp": "79.0",
    "current_price": 0.0,
    "discount": 0.0,
    "size": "30ml",
    "image_address": "https://cdn.shopify.com/s/files/1/0486/3036/6360/files/20260219_-_Liquid_Peptides_Advanced_MP_-_PDP_-_Packshot_get_the_gloss_-_ROW.jpg?v=1771495037",
    "external_id": 54828902711676,
    "demo_external_id": 0,
    "is_in_stock": true
  }
]

{"type": "debug", "debug": {"query": "Do I need Liquid peptides and Exo-PDRN?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"response": "", "type": "quiz", "message": "Liquid peptides and Exo-PDRN are advanced skincare ingredients that can offer various benefits, including supporting collagen production, improving skin elasticity, and enhancing overall skin health. Whether they are necessary for your routine depends on your individual skin concerns and goals, as many people achieve excellent results with a well-rounded basic routine. If you're considering incorporating potent ingredients, it's often best to introduce them gradually and observe how your skin responds.\n\nTo be able to provide you with tailored advice on whether Liquid peptides and Exo-PDRN are right for you, I'll need to get a better understanding of your skin by asking a few questions. For the most tailored experience you can also complete a skin analysis, although this is optional."}

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{"type": "debug", "debug": {"query": "Can niacinamide and retinol be used together?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Yes, absolutely! Niacinamide and retinol can be used together in the same routine. In fact, it's quite common to find both ingredients in a single formula.

If you're using them as separate products in your evening routine, we recommend applying a niacinamide serum first, and then layering your retinol product on top. This combination can be very beneficial for your skin.

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{"type": "debug", "debug": {"quiz_gate": {"triggered": true, "reason": "All 1 actionable sub-queries require a user profile and no profile was found"}}}
{"response": "", "type": "quiz", "message": "To be able to provide you with tailored advice on which acid toner is best for your skin type, I'll need to get a better understanding of your skin by asking a few questions. For the most tailored experience you can also complete a skin analysis, although this is optional."}

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{"type": "debug", "debug": {"query": "Are your products vegan", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question! The majority of Medik8 products are certified by The Vegan Society. You'll find this highlighted in the 'Good To Know' section on each product detail page on our website.

We're actively working with The Vegan Society to validate the remaining products. Since 2019, we've self-certified our products as vegan-friendly, meaning they contain no animal-based ingredients in their final formulas. We've voluntarily decided to put all products through this even more stringent assessment with The Vegan Society to ensure we have third-party verified evidence throughout our entire supply chain.

If you have any specific queries about the vegan status of a particular product, please don't hesitate to contact our Customer Care team, who can provide you with the very latest details.

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{"type": "debug", "debug": {"query": "Are Medik8 products fragranced?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question! We don't use synthetic fragrances in our products. To create a beautiful product we know our customers will enjoy, we use a minimal amount of essential oils for a subtle, elegant aroma. We always list all ingredients transparently on our website.

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{"type": "debug", "debug": {"query": "How do I find out the expiry date?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For most of our products, the period after opening (PAO) is 12 months. We produce in small batches, so when you order directly from us, you can be assured your products are fresh.

If a product has a shelf-life shorter than 12 months, this will be clearly stated in the directions for use. For the exact expiry date of your product, please provide the LOT number found on the carton to our customer care team, who will be happy to assist you further.

**Would you like to know more about our product freshness?**

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{"type": "debug", "debug": {"query": "How do I patch test?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Patch testing is a great way to check if a new product suits your skin before you apply it all over your face. Here's how we recommend you do it:

1.  **Choose an area:** Select a small, discreet patch of skin. The inner forearm or behind the ear are ideal as they're sensitive enough to show a reaction but can be easily covered if needed.
2.  **Apply the product:** Put a small amount (about the size of a pea) onto the chosen area.
    *   If it's a wash-off product like a cleanser or mask, leave it on for the recommended time, then rinse it off.
    *   For leave-on products such as serums or moisturisers, gently rub it in and leave it.
3.  **Observe:** Most reactions happen within 24 hours, but some can take up to 48 hours. Keep the area dry and uncovered, and try not to wash it for at least 24 hours (unless it's a wash-off product, of course).

We particularly recommend patch testing high-potency products. If you have any concerns, it's always best to consult with a dermatologist.

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{"type": "debug", "debug": {"query": "Do you offer a referral programme", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do not currently offer a referral programme. However, we do have our Me&Medik8 rewards programme where you can earn points for every £1 spent on Medik8.com.

**Would you like to know more about our rewards programme?**

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{"type": "debug", "debug": {"query": "Where do you ship to?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We ship to mainland UK, Guernsey, Isle of Man, and Jersey. For international orders, please use the country selector at the top left of our website.

**Would you like to know more about our delivery options?**

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{"type": "debug", "debug": {"query": "Do you offer refunds?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Yes, we do offer refunds. Once your return is received, refunds are processed within 14 working days. You will receive an email confirmation once it has been completed. Please note that it may take an additional 3-5 working days for the funds to appear in your account, depending on your payment provider.

**Would you like to know more about our returns policy?**

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{"type": "debug", "debug": {"query": "How do you use my data?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We only keep the information you share in this chat, including your answers and any photos you upload, for as long as needed to provide your skincare recommendations and improve this service. After that, it is deleted or anonymised. We do not sell your data to third parties.

**Would you like to know more about our privacy policy?**

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{"type": "debug", "debug": {"query": "How do I find a Medik8 clinic?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question! While Medik8 doesn't have its own standalone clinics, our professional treatments, such as the 12 Weeks to Wow programme and in-clinic peels, are offered by trained professionals in Medik8 clinics and salons across the UK.

To find your nearest Medik8 clinic, you can use the "Find a Professional" tool on our website. It's the best way to locate a clinic that offers our professional services and treatments.

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{"type": "debug", "debug": {"quiz_gate": {"triggered": true, "reason": "All 1 actionable sub-queries require a user profile and no profile was found"}}}
{"response": "", "type": "quiz", "message": "Choosing the right facial treatment often depends on your specific skin concerns and goals, as different treatments target various issues such as hydration, anti-ageing, acne, or sensitivity. Generally, it's advisable to consider treatments that align with your skin type and any particular conditions you wish to address, often starting with gentler options and gradually exploring more intensive treatments if needed. For potent treatments, a patch test or consultation with a skincare professional can be beneficial to ensure suitability and avoid adverse reactions.\n\nTo be able to provide you with tailored advice on whether this is right for your skin, I'll need to get a better understanding of your skin by asking a few questions. For the most tailored experience you can also complete a skin analysis, although this is optional."}

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