Every non-passing row's query and judge reasoning, read category by category — generated by one LLM pass grouped by category, with real example queries quoted from this run.
The chatbot consistently fails to address direct product inquiries, opting to pivot or restart processes rather than providing relevant inventory information. The most common issues are the failure to provide specific product recommendations when requested and the tendency to deflect user queries instead of fulfilling the search intent. These behaviors result in a frustrating user experience where the bot ignores clear product-related requests.
failure to provide requested product recommendations2 queries
The chatbot provided relevant product options that match the user's request for a thick, silky moisturizer.
We've found a couple of excellent moisturisers that could be just what you're looking for to address dryness, fine lines, and elasticity, with a focus on a thick and silky texture!
Here are our top picks:
**Hyaluronic Fix Extreme4 Hybrid Gel Cream by Nip + Fab**
* This gel-cream moisturiser is packed with hyaluronic acid, glycerin, and snow mushroom extract, all known for their hydrating properties to combat dryness and fine lines.
* It's a great option for normal, combination, and oily skin types, and it's free from fragrance, volatile alcohol, essential oils, and animal derivatives.
* While it offers intense hydration, it has a gel-cream texture that might feel slightly lighter than a traditional thick cream.
Hyaluronic Fix Extreme4 Hybrid Gel CreamNip + Fab£24.95
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing overnight cream is designed to tackle dryness, fine lines, and elasticity with a rich blend of ingredients like shea butter, ceramides, niacinamide, and anti-ageing peptides.
* It's particularly suited for normal, dry, and combination skin types, providing a thicker, more luxurious feel for that silky texture you're after.
* It's free from fragrance, essential oils, and animal derivatives, making it a great choice for those with sensitivities.
Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
**Which of these sounds more like what you're looking for?**
inventory
16
1. Impaired Barrier
No
200
8.41s
{
"session_id": "auto-nip-fab-inventory-p1_20260901_170833-b16-p1-1",
"business_id": 16,
"user_input": [
{
"USER SAYS": "What is the best thick silky moisturiser"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the best thick silky moisturiser", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4391", "product_name": "Hyaluronic Fix Extreme4 Hybrid Gel Cream", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Hyaluronichybridgelcream_2.jpg?v=1693824989", "external_id": 43154221727996, "demo_external_id": 57997036618077, "is_in_stock": true}, {"id": "4377", "product_name": "Ceramide Fix Overnight Cream 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Ceramide_overnight_cream_-_BEAUTY_AWARDS.png?v=1729762832", "external_id": 44450786148604, "demo_external_id": 57997035045213, "is_in_stock": true}]}
We've found a couple of excellent moisturisers that could be just what you're looking for to address dryness, fine lines, and elasticity, with a focus on a thick and silky texture!
Here are our top picks:
**Hyaluronic Fix Extreme4 Hybrid Gel Cream by Nip + Fab**
* This gel-cream moisturiser is packed with hyaluronic acid, glycerin, and snow mushroom extract, all known for their hydrating properties to combat dryness and fine lines.
* It's a great option for normal, combination, and oily skin types, and it's free from fragrance, volatile alcohol, essential oils, and animal derivatives.
* While it offers intense hydration, it has a gel-cream texture that might feel slightly lighter than a traditional thick cream.
<<PLACE>>
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing overnight cream is designed to tackle dryness, fine lines, and elasticity with a rich blend of ingredients like shea butter, ceramides, niacinamide, and anti-ageing peptides.
* It's particularly suited for normal, dry, and combination skin types, providing a thicker, more luxurious feel for that silky texture you're after.
* It's free from fragrance, essential oils, and animal derivatives, making it a great choice for those with sensitivities.
<<PLACE>>
**Which of these sounds more like what you're looking for?**
The chatbot successfully identified and provided information on relevant acne kits as requested.
Yes, we do! We have a couple of excellent kits designed to help with breakouts and blemishes, especially for mature skin.
Here are two options that could work for you:
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced by Nip + Fab**
This comprehensive kit is formulated to tackle both inflammatory and comedonal acne. It's packed with key ingredients like vitamin C, salicylic acid, ceramides, hyaluronic acid, retinol, and anti-ageing peptides, making it a great choice for addressing dryness, fine lines, and elasticity concerns alongside breakouts. Mature Breakouts & Blemishes Complete AM & PM Routine Kit - BalancedNip + Fab£161.65
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry by Nip + Fab**
Specifically designed for dry skin types, this kit also targets inflammatory and comedonal acne. It features the same powerful blend of vitamin C, salicylic acid, ceramides, hyaluronic acid, retinol, and anti-ageing peptides to help with your dryness, fine lines, and elasticity goals while managing blemishes. Mature Breakouts & Blemishes Complete AM & PM Routine Kit - DryNip + Fab£154.65
**Would you like to know more about either of these kits?**
inventory
16
1. Impaired Barrier
No
200
4.83s
{
"session_id": "auto-nip-fab-inventory-p1_20260901_170833-b16-p1-2",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you have acne kits?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have acne kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20438", "product_name": "Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "161.65", "current_price": 99.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/1._Breakouts_Blemishes_-_Dry_3.jpg?v=1778148099", "external_id": 56961395065214, "demo_external_id": 0, "is_in_stock": true}, {"id": "20439", "product_name": "Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "154.65", "current_price": 99.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/2._Breakouts_Blemishes_-_Balanced_1.jpg?v=1776848194", "external_id": 56961395032446, "demo_external_id": 0, "is_in_stock": true}]}
Yes, we do! We have a couple of excellent kits designed to help with breakouts and blemishes, especially for mature skin.
Here are two options that could work for you:
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced by Nip + Fab**
This comprehensive kit is formulated to tackle both inflammatory and comedonal acne. It's packed with key ingredients like vitamin C, salicylic acid, ceramides, hyaluronic acid, retinol, and anti-ageing peptides, making it a great choice for addressing dryness, fine lines, and elasticity concerns alongside breakouts. <<PLACE>>
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry by Nip + Fab**
Specifically designed for dry skin types, this kit also targets inflammatory and comedonal acne. It features the same powerful blend of vitamin C, salicylic acid, ceramides, hyaluronic acid, retinol, and anti-ageing peptides to help with your dryness, fine lines, and elasticity goals while managing blemishes. <<PLACE>>
**Would you like to know more about either of these kits?**
To provide a list of facial oils stocked by the brand
✓ Pass
The chatbot successfully provided a list of anti-aging facial oils stocked by the brand as requested.
We certainly do! For your goals of addressing dryness, fine lines, and elasticity, we have a couple of excellent anti-ageing facial oils that could be perfect for you.
Here are our top recommendations:
**Peptide Fix Finishing Oil 2% by Nip + Fab**
* This advanced bi-phase oil is packed with powerful peptides, including copper peptides, to signal your skin to boost collagen production, helping with elasticity and plumpness.
* It's clinically proven to reduce the visibility of wrinkles by up to 45.79% in 4 weeks, and it also contains bakuchiol, a plant extract that works similarly to retinol for gentle skin renewal.
* The blend of sweet almond, grapeseed, passion seed, and baobab oils helps to soften, moisturise, and nourish your skin, making it ideal for dryness.
Peptide Fix Finishing Oil 2%Nip + Fab£29.95
**Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**
* This nourishing bi-phase facial oil features an advanced Vitamin C complex and antioxidant-rich phytoactive extracts to defend against environmental aggressors and combat visible signs of stress.
* It's expertly formulated to strengthen the skin’s natural resilience, which can help with elasticity, and reveal a brighter, more even-toned complexion.
* While it's fantastic for antioxidant benefits and brightening, it's particularly suited for morning use to protect your skin throughout the day.
Vitamin C Fix Antioxidant Morning Oil 20%Nip + Fab£29.95
**Would you like to know more about either of these oils?**
inventory
16
1. Impaired Barrier
No
200
12.60s
{
"session_id": "auto-nip-fab-inventory-p1_20260901_170833-b16-p1-3",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you stock any antiaging facial oils?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock any antiaging facial oils?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4375", "product_name": "Peptide Fix Finishing Oil 2%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Peptide_Fix_Finishing_Oil_with_icon_ef97c75d-fa51-42be-9ae3-9f28f5d33117.jpg?v=1744623561", "external_id": 45183498551548, "demo_external_id": 57997034848605, "is_in_stock": true}, {"id": "4791", "product_name": "Vitamin C Fix Antioxidant Morning Oil 20%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-_Vit_C_Oil_1ffae7b8-76ca-4671-a975-e7379407da91.jpg?v=1764751039&width=1206", "external_id": 56147347997054, "demo_external_id": 0, "is_in_stock": true}]}
We certainly do! For your goals of addressing dryness, fine lines, and elasticity, we have a couple of excellent anti-ageing facial oils that could be perfect for you.
Here are our top recommendations:
**Peptide Fix Finishing Oil 2% by Nip + Fab**
* This advanced bi-phase oil is packed with powerful peptides, including copper peptides, to signal your skin to boost collagen production, helping with elasticity and plumpness.
* It's clinically proven to reduce the visibility of wrinkles by up to 45.79% in 4 weeks, and it also contains bakuchiol, a plant extract that works similarly to retinol for gentle skin renewal.
* The blend of sweet almond, grapeseed, passion seed, and baobab oils helps to soften, moisturise, and nourish your skin, making it ideal for dryness.
<<PLACE>>
**Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**
* This nourishing bi-phase facial oil features an advanced Vitamin C complex and antioxidant-rich phytoactive extracts to defend against environmental aggressors and combat visible signs of stress.
* It's expertly formulated to strengthen the skin’s natural resilience, which can help with elasticity, and reveal a brighter, more even-toned complexion.
* While it's fantastic for antioxidant benefits and brightening, it's particularly suited for morning use to protect your skin throughout the day.
<<PLACE>>
**Would you like to know more about either of these oils?**
The chatbot provided relevant information on the available pigmentation kits and asked a clarifying question to help the user choose the right one.
We certainly do! We have two fantastic pigmentation kits designed to help with uneven texture, dark spots, and pigmentation.
Let's take a look:
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry by Nip + Fab**
This comprehensive kit is perfect if you have dry skin and are looking to tackle photoageing, post-inflammatory hyperpigmentation (PIH), post-inflammatory erythema (PIE), roughness, and uneven tone. It's packed with key ingredients like Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help reveal a more even and radiant complexion. Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - DryNip + Fab£181.65
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced by Nip + Fab**
If you have normal skin and are concerned about photoageing, PIH, PIE, roughness, and uneven tone, this kit is an excellent choice. It features the same powerful blend of Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help improve your skin's texture and reduce the appearance of dark spots. Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - BalancedNip + Fab£174.65
**Which of these kits sounds like a better fit for your skin?**
inventory
16
1. Impaired Barrier
No
200
5.20s
{
"session_id": "auto-nip-fab-inventory-p1_20260901_170833-b16-p1-4",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you have pigmentation kits?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have pigmentation kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20430", "product_name": "Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "181.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/pigmentation_-_Balanced_3e3f4ad4-3453-42d4-bd05-64fec8d91fca.jpg?v=1773231975", "external_id": 56961740145022, "demo_external_id": 0, "is_in_stock": true}, {"id": "20429", "product_name": "Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "174.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/pigmentation_-_Dry_d4fb5e2a-2371-4796-9fd1-1797aed96c45.jpg?v=1778149815", "external_id": 56961740177790, "demo_external_id": 0, "is_in_stock": true}]}
We certainly do! We have two fantastic pigmentation kits designed to help with uneven texture, dark spots, and pigmentation.
Let's take a look:
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry by Nip + Fab**
This comprehensive kit is perfect if you have dry skin and are looking to tackle photoageing, post-inflammatory hyperpigmentation (PIH), post-inflammatory erythema (PIE), roughness, and uneven tone. It's packed with key ingredients like Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help reveal a more even and radiant complexion. <<PLACE>>
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced by Nip + Fab**
If you have normal skin and are concerned about photoageing, PIH, PIE, roughness, and uneven tone, this kit is an excellent choice. It features the same powerful blend of Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help improve your skin's texture and reduce the appearance of dark spots. <<PLACE>>
**Which of these kits sounds like a better fit for your skin?**
To provide a list ofsunscreen mists stocked by the brand
✕ Fail
The chatbot failed to provide a list of sunscreen mists as requested, instead stating they do not stock them and pivoting to moisturisers.
That's a great question! While we don't currently stock sunscreen mists, we do have some fantastic SPF moisturisers that offer excellent sun protection. These can be a brilliant way to incorporate SPF into your daily routine, especially if you're looking to address dryness, fine lines, and elasticity, which are your primary goals.
Here are a couple of options that might interest you:
**Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**
* This chemical sunscreen in a cream texture is perfect for all skin types, including dry and normal skin.
* It's packed with key ingredients like Helianthus Annuus Seed Oil, Gluconolactone, Glycerin, and Ethyl Ascorbic Acid, which work together to brighten dull skin and provide hydration.
* It's also fragrance-free and free from animal derivatives, making it a great choice for those with sensitivities.
Vitamin C Fix Glow Moisturiser SPF 50Nip + Fab£29.95
**Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**
* This chemical sunscreen is also a cream texture and is suitable for all skin types, including dry skin.
* It's specifically designed to tackle dryness, dehydration, fine lines, photoageing, and wrinkles, making it a strong contender for your goals of addressing dryness, fine lines, and elasticity.
* Key ingredients include Glycerin, Hyaluronic Acid, and Vitamin E, providing intense hydration and antioxidant benefits. It's also free from volatile alcohol, essential oils, animal derivatives, and fragrance.
Hyaluronic Fix Extreme4 Nourishing SPF 50 MoisturiserNip + Fab£29.95
**Would you like to know more about either of these SPF moisturisers?**
inventory
16
1. Impaired Barrier
No
200
5.20s
{
"session_id": "auto-nip-fab-inventory-p1_20260901_170833-b16-p1-5",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you stock sunscreen mists?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock sunscreen mists?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4787", "product_name": "Vitamin C Fix Glow Moisturiser SPF 50", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot-VitCfixmoisturiserspf51_2.jpg?v=1755514435", "external_id": 0, "demo_external_id": 0, "is_in_stock": true}, {"id": "4400", "product_name": "Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_hyaluronic_fix_moisturiser_spf_50_1.jpg?v=1751879287", "external_id": 55918806401406, "demo_external_id": 57997037764957, "is_in_stock": true}]}
That's a great question! While we don't currently stock sunscreen mists, we do have some fantastic SPF moisturisers that offer excellent sun protection. These can be a brilliant way to incorporate SPF into your daily routine, especially if you're looking to address dryness, fine lines, and elasticity, which are your primary goals.
Here are a couple of options that might interest you:
**Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**
* This chemical sunscreen in a cream texture is perfect for all skin types, including dry and normal skin.
* It's packed with key ingredients like Helianthus Annuus Seed Oil, Gluconolactone, Glycerin, and Ethyl Ascorbic Acid, which work together to brighten dull skin and provide hydration.
* It's also fragrance-free and free from animal derivatives, making it a great choice for those with sensitivities.
<<PLACE>>
**Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**
* This chemical sunscreen is also a cream texture and is suitable for all skin types, including dry skin.
* It's specifically designed to tackle dryness, dehydration, fine lines, photoageing, and wrinkles, making it a strong contender for your goals of addressing dryness, fine lines, and elasticity.
* Key ingredients include Glycerin, Hyaluronic Acid, and Vitamin E, providing intense hydration and antioxidant benefits. It's also free from volatile alcohol, essential oils, animal derivatives, and fragrance.
<<PLACE>>
**Would you like to know more about either of these SPF moisturisers?**
The chatbot provided a relevant product recommendation with detailed ingredient information and benefits, fulfilling the expected behavior.
We've found a fantastic option for a neck cream that targets dryness, fine lines, and elasticity!
**Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10% by Nip+Fab**
* This moisturiser is packed with beneficial ingredients like squalane, hyaluronic acid, and shea butter, which are excellent for combating dryness and improving skin hydration.
* It also contains copper peptides and brown algae, known for their ability to help with elasticity and reduce the appearance of fine lines.
* The formula is free from fragrance, essential oils, and volatile alcohol, making it a good choice if you prefer products without these ingredients.
Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10%Nip+Fab£34.95
**Would you like to know more about the ingredients in this moisturiser?**
inventory
16
1. Impaired Barrier
No
200
5.30s
{
"session_id": "auto-nip-fab-inventory-p1_20260901_170833-b16-p1-6",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Neck cream"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Neck cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65059", "product_name": "Peptide Fix D\u00e9collet\u00e9, Neck and Face Lifting Moisturiser 10%", "brand_name": "Nip+Fab", "rrp": "34.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-Peptide_Moisturiser.jpg", "external_id": 56584444903806, "demo_external_id": 0, "is_in_stock": true}]}
We've found a fantastic option for a neck cream that targets dryness, fine lines, and elasticity!
**Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10% by Nip+Fab**
* This moisturiser is packed with beneficial ingredients like squalane, hyaluronic acid, and shea butter, which are excellent for combating dryness and improving skin hydration.
* It also contains copper peptides and brown algae, known for their ability to help with elasticity and reduce the appearance of fine lines.
* The formula is free from fragrance, essential oils, and volatile alcohol, making it a good choice if you prefer products without these ingredients.
<<PLACE>>
**Would you like to know more about the ingredients in this moisturiser?**
Hi what size is the overnight cream in the duo pack
Answer question
✓ Pass
The chatbot correctly identified the size of the product and provided relevant additional information.
The Retinol Fix Overnight Cream 3% is 50ml. This luxurious overnight cream contains an ultra-effective 3% AC Retinol Liposome retinol complex with 0.3% encapsulated pure retinol to control delivery to the skin, boosting skin renewal and targeting fine lines. It's formulated with a hydration complex and ceramides to help replenish skin and improve hydration. This cream is great for addressing dryness, fine lines, and elasticity concerns. Retinol Fix Overnight Cream 3%Nip + Fab£29.95
**Would you like to know more about its ingredients?**
inventory
16
1. Impaired Barrier
No
200
9.94s
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"answer": "Light/fair"
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Full raw response
{"type": "debug", "debug": {"query": "Hi what size is the overnight cream in the duo pack", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4385", "product_name": "Retinol Fix Overnight Cream 3%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Retinolovernightcream.jpg?v=1693578744", "external_id": 43154236637436, "demo_external_id": 57997035995485, "is_in_stock": true}]}
The Retinol Fix Overnight Cream 3% is 50ml. This luxurious overnight cream contains an ultra-effective 3% AC Retinol Liposome retinol complex with 0.3% encapsulated pure retinol to control delivery to the skin, boosting skin renewal and targeting fine lines. It's formulated with a hydration complex and ceramides to help replenish skin and improve hydration. This cream is great for addressing dryness, fine lines, and elasticity concerns. <<PLACE>>
**Would you like to know more about its ingredients?**
what is similar to The Ordinary Niacinamude for oily skin?
provide options
✓ Pass
The chatbot provided relevant alternatives that address the user's skin concerns and included a follow-up question to guide the user.
As an alternative to The Ordinary Niacinamide, which we don't currently stock, you can try our **Ceramide Fix Serum 12%**. This serum is a great match because it also contains niacinamide, a key ingredient known for its benefits for oily skin, and it comes in a similar serum format. Our Ceramide Fix Serum 12% is designed to help improve skin texture and reduce the appearance of pores, which aligns well with concerns often associated with oily skin. It also supports skin barrier function, which is essential for healthy-looking skin.
Ceramide Fix Serum 12%Nip + Fab£29.95
You might also consider our **Vitamin C Fix Concentrate Extreme 15%**. This serum also contains niacinamide and comes in a similar format. While its primary focus is brightening with Vitamin C, the niacinamide content will still help with concerns like oiliness and uneven skin tone.
Vitamin C Fix Concentrate Extreme 15%Nip + Fab£24.95
**Which of these serums sounds more like what you're looking for?**
inventory
16
1. Impaired Barrier
No
200
10.26s
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Full raw response
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As an alternative to The Ordinary Niacinamide, which we don't currently stock, you can try our **Ceramide Fix Serum 12%**. This serum is a great match because it also contains niacinamide, a key ingredient known for its benefits for oily skin, and it comes in a similar serum format. Our Ceramide Fix Serum 12% is designed to help improve skin texture and reduce the appearance of pores, which aligns well with concerns often associated with oily skin. It also supports skin barrier function, which is essential for healthy-looking skin.
<<PLACE>>
You might also consider our **Vitamin C Fix Concentrate Extreme 15%**. This serum also contains niacinamide and comes in a similar format. While its primary focus is brightening with Vitamin C, the niacinamide content will still help with concerns like oiliness and uneven skin tone.
<<PLACE>>
**Which of these serums sounds more like what you're looking for?**
The chatbot acknowledged the unavailability of the specific product requested and provided relevant alternatives.
We don't currently have a glycolic mask in our range, but we do have some fantastic glycolic products that can help with dryness, fine lines, and elasticity!
Here are a couple of options that contain glycolic acid:
* **Glycolic Fix Daily Cleansing Pads by Nip + Fab**
* These pads are infused with glycolic acid, lactic acid, and hyaluronic acid to exfoliate and hydrate, which is great for addressing dryness and fine lines.
* They also contain Vitamin B5 and glycerin to help keep your skin feeling soft and moisturised.
* These are a fantastic choice for improving skin texture and promoting a more even tone.
Glycolic Fix Daily Cleansing PadsNip + Fab£16.95
* **Glycolic Fix Overnight Skin Reviver Extreme 8% by Nip + Fab**
* This overnight treatment features 8% glycolic acid to gently exfoliate while you sleep, helping to reduce the appearance of fine lines and improve elasticity.
* It's formulated with squalane and vitamin E to provide hydration and support your skin's barrier, which is beneficial for dryness.
* This product works to revitalise your complexion, leaving it smoother and more radiant.
Glycolic Fix Overnight Skin Reviver Extreme 8%Nip + Fab£29.95
**Would you like to know more about either of these products?**
inventory
16
1. Impaired Barrier
No
200
6.01s
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}
Full raw response
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We don't currently have a glycolic mask in our range, but we do have some fantastic glycolic products that can help with dryness, fine lines, and elasticity!
Here are a couple of options that contain glycolic acid:
* **Glycolic Fix Daily Cleansing Pads by Nip + Fab**
* These pads are infused with glycolic acid, lactic acid, and hyaluronic acid to exfoliate and hydrate, which is great for addressing dryness and fine lines.
* They also contain Vitamin B5 and glycerin to help keep your skin feeling soft and moisturised.
* These are a fantastic choice for improving skin texture and promoting a more even tone.
<<PLACE>>
* **Glycolic Fix Overnight Skin Reviver Extreme 8% by Nip + Fab**
* This overnight treatment features 8% glycolic acid to gently exfoliate while you sleep, helping to reduce the appearance of fine lines and improve elasticity.
* It's formulated with squalane and vitamin E to provide hydration and support your skin's barrier, which is beneficial for dryness.
* This product works to revitalise your complexion, leaving it smoother and more radiant.
<<PLACE>>
**Would you like to know more about either of these products?**
The chatbot correctly identified that it lacks the requested product type and provided relevant alternatives while offering to assist with the missing SPF component.
It's great you're thinking about SPF in your day cream! However, it looks like the products I found don't contain SPF. These moisturisers are fantastic for hydration and addressing concerns like fine lines and elasticity, but they don't offer sun protection.
Here are a couple of hydrating options that could work well for you, though you'd need to layer a separate SPF product over them:
* **Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is perfect for normal, combination, and oily skin types, targeting dryness, dehydration, fine lines, and elasticity.
* It's packed with hyaluronic acid, vitamin E, allantoin, and snow mushroom to deeply hydrate and plump the skin.
* It's also free from fragrance, essential oils, and volatile alcohol, making it a gentle choice.
Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
* **Hyaluronic Fix Extreme4 Hybrid Gel Cream by Nip + Fab**
* Another excellent gel-cream moisturiser, this one is suitable for normal, combination, and oily skin, helping with wrinkles, dullness, roughness, fine lines, and dehydration.
* Key ingredients include hyaluronic acid, glycerin, and snow mushroom extract for intense hydration.
* It's also free from fragrance, volatile alcohol, essential oils, and animal derivatives.
Hyaluronic Fix Extreme4 Hybrid Gel CreamNip + Fab£24.95
**Would you like me to recommend a separate SPF product to use with these?**
inventory
16
1. Impaired Barrier
No
200
8.62s
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"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
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"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have day creams with spf in?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4376", "product_name": "Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Overnightbouncewatercream2_1.jpg?v=1688550470", "external_id": 44461385908476, "demo_external_id": 57997034946909, "is_in_stock": true}, {"id": "4391", "product_name": "Hyaluronic Fix Extreme4 Hybrid Gel Cream", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Hyaluronichybridgelcream_2.jpg?v=1693824989", "external_id": 43154221727996, "demo_external_id": 57997036618077, "is_in_stock": true}]}
It's great you're thinking about SPF in your day cream! However, it looks like the products I found don't contain SPF. These moisturisers are fantastic for hydration and addressing concerns like fine lines and elasticity, but they don't offer sun protection.
Here are a couple of hydrating options that could work well for you, though you'd need to layer a separate SPF product over them:
* **Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is perfect for normal, combination, and oily skin types, targeting dryness, dehydration, fine lines, and elasticity.
* It's packed with hyaluronic acid, vitamin E, allantoin, and snow mushroom to deeply hydrate and plump the skin.
* It's also free from fragrance, essential oils, and volatile alcohol, making it a gentle choice.
<<PLACE>>
* **Hyaluronic Fix Extreme4 Hybrid Gel Cream by Nip + Fab**
* Another excellent gel-cream moisturiser, this one is suitable for normal, combination, and oily skin, helping with wrinkles, dullness, roughness, fine lines, and dehydration.
* Key ingredients include hyaluronic acid, glycerin, and snow mushroom extract for intense hydration.
* It's also free from fragrance, volatile alcohol, essential oils, and animal derivatives.
<<PLACE>>
**Would you like me to recommend a separate SPF product to use with these?**
i want something like your no needle fix serum for under my eyes
Provide options
✕ Fail
The chatbot failed to provide options as requested, instead asking a clarifying question to start a new recommendation process.
We don't currently have a directly similar alternative to the No Needle Fix Serum that specifically targets the under-eye area with the same primary function.
However, we can certainly help you find a product that addresses your concerns for dryness, fine lines, and elasticity around the eyes.
**Would you like me to recommend a product for under-eye dryness and fine lines?**
inventory
16
1. Impaired Barrier
No
200
8.03s
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"USER SAYS": "i want something like your no needle fix serum for under my eyes"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
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"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
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}
}
Full raw response
{"type": "debug", "debug": {"query": "i want something like your no needle fix serum for under my eyes", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a directly similar alternative to the No Needle Fix Serum that specifically targets the under-eye area with the same primary function.
However, we can certainly help you find a product that addresses your concerns for dryness, fine lines, and elasticity around the eyes.
**Would you like me to recommend a product for under-eye dryness and fine lines?**
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing overnight cream is designed to tackle dryness, fine lines, and elasticity with a rich blend of ingredients like shea butter, ceramides, niacinamide, and anti-ageing peptides.
* It's particularly suited for normal, dry, and combination skin types, providing a thicker, more luxurious feel for that silky texture you're after.
* It's free from fragrance, essential oils, and animal derivatives, making it a great choice for those with sensitivities.