Every non-passing row's query and judge reasoning, read category by category — generated by one LLM pass grouped by category, with real example queries quoted from this run.
The chatbot consistently struggles with accurate product retrieval and contextual understanding, frequently failing to provide requested items or recommending products that contradict user needs. The most common issues are the failure to provide specific product recommendations when asked and the tendency to suggest irrelevant or inappropriate products, such as recommending overnight creams for daytime use or facial oils for oily skin. Additionally, the bot often fails to identify specific product bundles or attributes, leading to a frustrating user experience where the bot pivots away from the user's intent.
failure to provide requested product recommendations4 queries
The chatbot provided relevant product options that match the user's request for a thick, silky moisturizer.
We've found a couple of lovely thick, silky moisturisers that could be a great fit for you, especially with your goals of tackling blemishes and pigmentation.
First up, we have:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
This gel-cream moisturiser is perfect for normal, oily, and combination skin types. It's packed with hyaluronic acid and vitamin E to help with dehydration and fine lines, while still feeling silky on the skin. It's also free from fragrance, essential oils, and volatile alcohol. Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
Next, consider:
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
This nourishing moisturiser is ideal for normal, dry, and combination skin. It features a rich blend of ceramides, niacinamide, azelaic acid, and shea butter. These ingredients work together to address dryness, dehydration, and uneven tone, which can help with pigmentation, while the azelaic acid can be beneficial for blemishes. It's also free from fragrance, essential oils, and animal derivatives. Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these sounds more like what you're looking for?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
5.97s
{
"session_id": "auto-nipfab1212_20260901_154119-b16-p3-1",
"business_id": 16,
"user_input": [
{
"USER SAYS": "What is the best thick silky moisturiser"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the best thick silky moisturiser", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4376", "product_name": "Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Overnightbouncewatercream2_1.jpg?v=1688550470", "external_id": 44461385908476, "demo_external_id": 57997034946909, "is_in_stock": true}, {"id": "4377", "product_name": "Ceramide Fix Overnight Cream 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Ceramide_overnight_cream_-_BEAUTY_AWARDS.png?v=1729762832", "external_id": 44450786148604, "demo_external_id": 57997035045213, "is_in_stock": true}]}
We've found a couple of lovely thick, silky moisturisers that could be a great fit for you, especially with your goals of tackling blemishes and pigmentation.
First up, we have:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
This gel-cream moisturiser is perfect for normal, oily, and combination skin types. It's packed with hyaluronic acid and vitamin E to help with dehydration and fine lines, while still feeling silky on the skin. It's also free from fragrance, essential oils, and volatile alcohol. <<PLACE>>
Next, consider:
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
This nourishing moisturiser is ideal for normal, dry, and combination skin. It features a rich blend of ceramides, niacinamide, azelaic acid, and shea butter. These ingredients work together to address dryness, dehydration, and uneven tone, which can help with pigmentation, while the azelaic acid can be beneficial for blemishes. It's also free from fragrance, essential oils, and animal derivatives. <<PLACE>>
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these sounds more like what you're looking for?**
The chatbot failed to provide a relevant acne-focused kit and instead suggested unrelated bundles, despite offering to search for blemish products at the end.
It's great you're looking for solutions for blemishes! While we don't currently have a specific kit named "acne kit," we do have some excellent bundles that can help with concerns like dullness and dehydration, which often go hand-in-hand with blemish-prone skin.
Here are a couple of options that might be beneficial:
* **Dull & Dehydrated Complete AM & PM Routine Kit - Balanced by Nip + Fab**
This kit is designed to tackle dullness and dehydration. It features key ingredients like Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, and glycolic acid, which can help to brighten the skin, support the skin barrier, and gently exfoliate. While it's not specifically for acne, improving skin health and exfoliation can often help with blemishes.
Dull & Dehydrated Complete AM & PM Routine Kit - BalancedNip + Fab£166.65
* **Preventative Ageing Complete AM & PM Routine Kit - Dry by Nip + Fab**
This kit focuses on preventative ageing and is formulated for dry skin, with key ingredients such as hyaluronic acid, ceramides, and Vitamin C. While your primary goal is blemishes, keeping the skin hydrated and nourished can be important, especially if you're using blemish treatments that might be drying.
Preventative Ageing Complete AM & PM Routine Kit - DryNip + Fab£187.65
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like me to find products specifically for blemishes?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
5.11s
{
"session_id": "auto-nipfab1212_20260901_154119-b16-p3-2",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you have acne kits?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have acne kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20423", "product_name": "Dull & Dehydrated Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "166.65", "current_price": 104.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/18._Dull_Dehydrated_-_Oily_497075e5-e71f-45b3-af3b-637208796b16.jpg?v=1775727776", "external_id": 56967857897854, "demo_external_id": 0, "is_in_stock": true}, {"id": "20418", "product_name": "Preventative Ageing Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "187.65", "current_price": 119.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/OILY.jpg?v=1777466407", "external_id": 57334632907134, "demo_external_id": 0, "is_in_stock": true}]}
It's great you're looking for solutions for blemishes! While we don't currently have a specific kit named "acne kit," we do have some excellent bundles that can help with concerns like dullness and dehydration, which often go hand-in-hand with blemish-prone skin.
Here are a couple of options that might be beneficial:
* **Dull & Dehydrated Complete AM & PM Routine Kit - Balanced by Nip + Fab**
This kit is designed to tackle dullness and dehydration. It features key ingredients like Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, and glycolic acid, which can help to brighten the skin, support the skin barrier, and gently exfoliate. While it's not specifically for acne, improving skin health and exfoliation can often help with blemishes.
<<PLACE>>
* **Preventative Ageing Complete AM & PM Routine Kit - Dry by Nip + Fab**
This kit focuses on preventative ageing and is formulated for dry skin, with key ingredients such as hyaluronic acid, ceramides, and Vitamin C. While your primary goal is blemishes, keeping the skin hydrated and nourished can be important, especially if you're using blemish treatments that might be drying.
<<PLACE>>
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like me to find products specifically for blemishes?**
To provide a list of facial oils stocked by the brand
✓ Pass
The chatbot successfully provided a list of anti-aging facial oils stocked by the brand as requested.
We certainly do! We have a couple of fantastic anti-ageing facial oils that could be perfect for you, especially with your goals of tackling blemishes, pigmentation, and eye wrinkles.
Here are our top picks:
**Peptide Fix Finishing Oil 2% by Nip + Fab**
This advanced bi-phase formula is designed to rejuvenate and revitalise your complexion. It combines powerful peptides, including copper peptides, which work to signal the skin to boost collagen production, helping with elasticity and plumpness. It's clinically proven to reduce the visibility of wrinkles by up to 45.79% in 4 weeks, and it also contains bakuchiol, a plant extract that gently renews the look of skin. This oil is great for plumper, firmer skin, smooth texture, and an even, brightened complexion.
Peptide Fix Finishing Oil 2%Nip + Fab£29.95
**Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**
This nourishing bi-phase facial oil is powered by antioxidant-rich phytoactive extracts and an advanced Vitamin C complex. It's expertly formulated to protect against environmental aggressors and combat visible signs of stress, strengthening the skin’s natural resilience. It helps to reveal a brighter, more even-toned complexion, which could be beneficial for your pigmentation concerns.
Vitamin C Fix Antioxidant Morning Oil 20%Nip + Fab£29.95
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these anti-ageing oils sounds more appealing to you?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
9.94s
{
"session_id": "auto-nipfab1212_20260901_154119-b16-p3-3",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you stock any antiaging facial oils?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock any antiaging facial oils?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4375", "product_name": "Peptide Fix Finishing Oil 2%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Peptide_Fix_Finishing_Oil_with_icon_ef97c75d-fa51-42be-9ae3-9f28f5d33117.jpg?v=1744623561", "external_id": 45183498551548, "demo_external_id": 57997034848605, "is_in_stock": true}, {"id": "4791", "product_name": "Vitamin C Fix Antioxidant Morning Oil 20%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-_Vit_C_Oil_1ffae7b8-76ca-4671-a975-e7379407da91.jpg?v=1764751039&width=1206", "external_id": 56147347997054, "demo_external_id": 0, "is_in_stock": true}]}
We certainly do! We have a couple of fantastic anti-ageing facial oils that could be perfect for you, especially with your goals of tackling blemishes, pigmentation, and eye wrinkles.
Here are our top picks:
**Peptide Fix Finishing Oil 2% by Nip + Fab**
This advanced bi-phase formula is designed to rejuvenate and revitalise your complexion. It combines powerful peptides, including copper peptides, which work to signal the skin to boost collagen production, helping with elasticity and plumpness. It's clinically proven to reduce the visibility of wrinkles by up to 45.79% in 4 weeks, and it also contains bakuchiol, a plant extract that gently renews the look of skin. This oil is great for plumper, firmer skin, smooth texture, and an even, brightened complexion.
<<PLACE>>
**Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**
This nourishing bi-phase facial oil is powered by antioxidant-rich phytoactive extracts and an advanced Vitamin C complex. It's expertly formulated to protect against environmental aggressors and combat visible signs of stress, strengthening the skin’s natural resilience. It helps to reveal a brighter, more even-toned complexion, which could be beneficial for your pigmentation concerns.
<<PLACE>>
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these anti-ageing oils sounds more appealing to you?**
The chatbot provided relevant product information for pigmentation kits and included a helpful follow-up question.
We do! For pigmentation concerns, we have a couple of kits that could be really beneficial. These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife.
Here are some options:
* **Dull & Dehydrated Complete AM & PM Routine Kit - Balanced by Nip + Fab**
* This kit is formulated with Vitamin C and Glycolic Acid, both excellent ingredients for targeting pigmentation and brightening the skin.
* It also contains Ceramides and Hyaluronic Acid to help keep your skin hydrated and support its barrier function.
* This kit is generally suitable for normal skin types.
Dull & Dehydrated Complete AM & PM Routine Kit - BalancedNip + Fab£166.65
* **Sensitive, Dry & Redness Complete AM & PM Routine Kit - Balanced by Nip + Fab**
* While primarily aimed at sensitive and dry skin, this kit also includes Vitamin C, which is fantastic for helping to reduce the appearance of pigmentation.
* It features Ceramides and Hyaluronic Acid to soothe and hydrate, making it a good choice if your skin tends to be on the drier or more sensitive side.
* This kit is generally suitable for normal skin types.
Sensitive, Dry & Redness Complete AM & PM Routine Kit - BalancedNip + Fab£174.65
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these kits sounds more like what you're looking for?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
5.77s
{
"session_id": "auto-nipfab1212_20260901_154119-b16-p3-4",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you have pigmentation kits?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have pigmentation kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20423", "product_name": "Dull & Dehydrated Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "166.65", "current_price": 104.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/18._Dull_Dehydrated_-_Oily_497075e5-e71f-45b3-af3b-637208796b16.jpg?v=1775727776", "external_id": 56967857897854, "demo_external_id": 0, "is_in_stock": true}, {"id": "20432", "product_name": "Sensitive, Dry & Redness Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "174.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/8._Dehydration_-_Balanced_2bce4209-3150-4c06-a892-4cc3315b6506.jpg?v=1773226773", "external_id": 56961682735486, "demo_external_id": 0, "is_in_stock": true}]}
We do! For pigmentation concerns, we have a couple of kits that could be really beneficial. These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife.
Here are some options:
* **Dull & Dehydrated Complete AM & PM Routine Kit - Balanced by Nip + Fab**
* This kit is formulated with Vitamin C and Glycolic Acid, both excellent ingredients for targeting pigmentation and brightening the skin.
* It also contains Ceramides and Hyaluronic Acid to help keep your skin hydrated and support its barrier function.
* This kit is generally suitable for normal skin types.
<<PLACE>>
* **Sensitive, Dry & Redness Complete AM & PM Routine Kit - Balanced by Nip + Fab**
* While primarily aimed at sensitive and dry skin, this kit also includes Vitamin C, which is fantastic for helping to reduce the appearance of pigmentation.
* It features Ceramides and Hyaluronic Acid to soothe and hydrate, making it a good choice if your skin tends to be on the drier or more sensitive side.
* This kit is generally suitable for normal skin types.
<<PLACE>>
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these kits sounds more like what you're looking for?**
To provide a list ofsunscreen mists stocked by the brand
✕ Fail
The chatbot failed to provide a list of sunscreen mists as requested, instead stating they are not stocked and pivoting to moisturizers.
We don't currently stock sunscreen mists, but we do have some excellent SPF 50 moisturisers that offer great protection and address your goals for blemishes and pigmentation.
Here are a couple of options:
* **Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**
* This moisturiser is perfect for tackling pigmentation and dull skin, helping to even out your skin tone.
* It contains Ethyl Ascorbic Acid, a form of Vitamin C, which is known for its brightening properties.
* This product is also free from fragrance and animal derivatives.
Vitamin C Fix Glow Moisturiser SPF 50Nip + Fab£29.95
* **Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**
* While primarily focused on hydration and addressing fine lines, this moisturiser also provides broad-spectrum SPF 50 protection.
* It features Hyaluronic Acid and Vitamin E, which are great for nourishing the skin.
* This formula is free from volatile alcohol, essential oils, animal derivatives, and fragrance.
Hyaluronic Fix Extreme4 Nourishing SPF 50 MoisturiserNip + Fab£29.95
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like to know more about either of these options?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
5.31s
{
"session_id": "auto-nipfab1212_20260901_154119-b16-p3-5",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you stock sunscreen mists?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock sunscreen mists?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4787", "product_name": "Vitamin C Fix Glow Moisturiser SPF 50", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot-VitCfixmoisturiserspf51_2.jpg?v=1755514435", "external_id": 0, "demo_external_id": 0, "is_in_stock": true}, {"id": "4400", "product_name": "Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_hyaluronic_fix_moisturiser_spf_50_1.jpg?v=1751879287", "external_id": 55918806401406, "demo_external_id": 57997037764957, "is_in_stock": true}]}
We don't currently stock sunscreen mists, but we do have some excellent SPF 50 moisturisers that offer great protection and address your goals for blemishes and pigmentation.
Here are a couple of options:
* **Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**
* This moisturiser is perfect for tackling pigmentation and dull skin, helping to even out your skin tone.
* It contains Ethyl Ascorbic Acid, a form of Vitamin C, which is known for its brightening properties.
* This product is also free from fragrance and animal derivatives.
<<PLACE>>
* **Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**
* While primarily focused on hydration and addressing fine lines, this moisturiser also provides broad-spectrum SPF 50 protection.
* It features Hyaluronic Acid and Vitamin E, which are great for nourishing the skin.
* This formula is free from volatile alcohol, essential oils, animal derivatives, and fragrance.
<<PLACE>>
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like to know more about either of these options?**
The chatbot provided a relevant product recommendation with key details and safety information as expected.
We've found a fantastic option for a neck cream that can also help with your goals of tackling blemishes and pigmentation, and is suitable for all skin types.
**Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10% by Nip+Fab**
* This moisturiser is designed to target elasticity concerns, which can help with the appearance of fine lines and wrinkles, including those around the eyes.
* It contains key ingredients like squalane, hyaluronic acid, and shea butter to provide hydration, alongside copper peptide and red algae to support skin firmness.
* While this product has been filtered to exclude known pregnancy-caution ingredients, we cannot confirm it is verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10%Nip+Fab£34.95
**Would you like to know more about this product?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
6.67s
{
"session_id": "auto-nipfab1212_20260901_154119-b16-p3-6",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Neck cream"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
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"Sudden onset of blemishes"
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}
}
Full raw response
{"type": "debug", "debug": {"query": "Neck cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65059", "product_name": "Peptide Fix D\u00e9collet\u00e9, Neck and Face Lifting Moisturiser 10%", "brand_name": "Nip+Fab", "rrp": "34.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-Peptide_Moisturiser.jpg", "external_id": 56584444903806, "demo_external_id": 0, "is_in_stock": true}]}
We've found a fantastic option for a neck cream that can also help with your goals of tackling blemishes and pigmentation, and is suitable for all skin types.
**Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10% by Nip+Fab**
* This moisturiser is designed to target elasticity concerns, which can help with the appearance of fine lines and wrinkles, including those around the eyes.
* It contains key ingredients like squalane, hyaluronic acid, and shea butter to provide hydration, alongside copper peptide and red algae to support skin firmness.
* While this product has been filtered to exclude known pregnancy-caution ingredients, we cannot confirm it is verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
<<PLACE>>
**Would you like to know more about this product?**
Hi what size is the overnight cream in the duo pack
Answer question
✕ Fail
The user asked about a specific 'duo pack' and the chatbot failed to identify it, instead providing general information about individual overnight creams.
It's great you're looking into the details of our products! When it comes to overnight creams, we have a couple of fantastic options, both of which come in a 50ml size.
Here are two of our popular overnight creams:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is 50ml and is perfect for targeting dryness, dehydration, fine lines, and wrinkles. It's especially suited for oily, combination, and normal skin types.
* It's packed with key ingredients like hyaluronic acid, vitamin E, allantoin, and snow mushroom to help plump and hydrate your skin overnight.
* This cream is free from fragrance, essential oils, and volatile alcohol.
Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing moisturiser also comes in a 50ml size and is designed to tackle dryness, dehydration, mild impaired barrier, fine lines, and dullness. It's great for normal, dry, and combination skin.
* It features a powerful blend of shea butter, prebiotics, ceramides, niacinamide, and anti-ageing peptides to support your skin's barrier function.
* You'll be pleased to know it's free from fragrance, essential oils, and animal derivatives.
Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these sounds like the best fit for your skin?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
7.14s
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Full raw response
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It's great you're looking into the details of our products! When it comes to overnight creams, we have a couple of fantastic options, both of which come in a 50ml size.
Here are two of our popular overnight creams:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is 50ml and is perfect for targeting dryness, dehydration, fine lines, and wrinkles. It's especially suited for oily, combination, and normal skin types.
* It's packed with key ingredients like hyaluronic acid, vitamin E, allantoin, and snow mushroom to help plump and hydrate your skin overnight.
* This cream is free from fragrance, essential oils, and volatile alcohol.
<<PLACE>>
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing moisturiser also comes in a 50ml size and is designed to tackle dryness, dehydration, mild impaired barrier, fine lines, and dullness. It's great for normal, dry, and combination skin.
* It features a powerful blend of shea butter, prebiotics, ceramides, niacinamide, and anti-ageing peptides to support your skin's barrier function.
* You'll be pleased to know it's free from fragrance, essential oils, and animal derivatives.
<<PLACE>>
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these sounds like the best fit for your skin?**
what is similar to The Ordinary Niacinamude for oily skin?
provide options
✓ Pass
The chatbot provided relevant alternatives for oily skin and included helpful context about the ingredients and pregnancy safety.
As an alternative to The Ordinary Niacinamide 10% + Zinc 1%, which we don't currently stock, you can try our Nip + Fab Ceramide Fix Serum 12%. This serum is a great option for targeting blemishes and pigmentation, which are your primary and secondary goals. It shares niacinamide as a key ingredient, just like The Ordinary product, and comes in a similar serum format. Our Ceramide Fix Serum 12% also helps to strengthen your skin's barrier, which is beneficial for overall skin health. Ceramide Fix Serum 12%Nip + Fab£29.95
Another excellent option is our Vitamin C Fix Concentrate Extreme 15%. This serum also contains niacinamide and comes in a similar serum format. It's particularly good for addressing pigmentation and brightening your skin tone, which aligns with your secondary goal. The added Vitamin C will give your skin a radiant boost. Vitamin C Fix Concentrate Extreme 15%Nip + Fab£24.95
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these serums sounds more suitable for you?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
11.49s
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Full raw response
{"type": "debug", "debug": {"query": "what is similar to The Ordinary Niacinamude for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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As an alternative to The Ordinary Niacinamide 10% + Zinc 1%, which we don't currently stock, you can try our Nip + Fab Ceramide Fix Serum 12%. This serum is a great option for targeting blemishes and pigmentation, which are your primary and secondary goals. It shares niacinamide as a key ingredient, just like The Ordinary product, and comes in a similar serum format. Our Ceramide Fix Serum 12% also helps to strengthen your skin's barrier, which is beneficial for overall skin health. <<PLACE>>
Another excellent option is our Vitamin C Fix Concentrate Extreme 15%. This serum also contains niacinamide and comes in a similar serum format. It's particularly good for addressing pigmentation and brightening your skin tone, which aligns with your secondary goal. The added Vitamin C will give your skin a radiant boost. <<PLACE>>
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these serums sounds more suitable for you?**
The chatbot acknowledged the lack of a mask, provided relevant alternative glycolic products, and included necessary safety disclaimers.
We don't currently have a glycolic mask in our range, but we do have some fantastic glycolic acid products that can help with blemishes and pigmentation! These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife.
Here are a couple of options that contain glycolic acid:
**Glycolic Fix Daily Cleansing Pads by Nip + Fab**
* These pads are infused with glycolic acid, which helps to exfoliate the skin, targeting blemishes and uneven tone.
* They also contain hyaluronic acid and vitamin B5 to hydrate and soothe the skin, ensuring it doesn't feel stripped.
* These pads are a quick and easy way to incorporate glycolic acid into your routine for daily exfoliation.
Glycolic Fix Daily Cleansing PadsNip + Fab£16.95
**Glycolic Fix Overnight Skin Reviver Extreme 8% by Nip + Fab**
* This overnight treatment features 8% glycolic acid to gently resurface the skin while you sleep, which is excellent for addressing blemishes and improving skin texture.
* It's also formulated with hydrating ingredients like glycerin and squalane to keep your skin moisturised.
* This product is designed to help with dullness, uneven tone, and fine lines, contributing to a clearer and more radiant complexion.
Glycolic Fix Overnight Skin Reviver Extreme 8%Nip + Fab£29.95
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these glycolic options interests you the most?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
6.09s
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},
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Full raw response
{"type": "debug", "debug": {"query": "Glycolic mask", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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We don't currently have a glycolic mask in our range, but we do have some fantastic glycolic acid products that can help with blemishes and pigmentation! These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife.
Here are a couple of options that contain glycolic acid:
**Glycolic Fix Daily Cleansing Pads by Nip + Fab**
* These pads are infused with glycolic acid, which helps to exfoliate the skin, targeting blemishes and uneven tone.
* They also contain hyaluronic acid and vitamin B5 to hydrate and soothe the skin, ensuring it doesn't feel stripped.
* These pads are a quick and easy way to incorporate glycolic acid into your routine for daily exfoliation.
<<PLACE>>
**Glycolic Fix Overnight Skin Reviver Extreme 8% by Nip + Fab**
* This overnight treatment features 8% glycolic acid to gently resurface the skin while you sleep, which is excellent for addressing blemishes and improving skin texture.
* It's also formulated with hydrating ingredients like glycerin and squalane to keep your skin moisturised.
* This product is designed to help with dullness, uneven tone, and fine lines, contributing to a clearer and more radiant complexion.
<<PLACE>>
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these glycolic options interests you the most?**
The chatbot recommended overnight creams in response to a request for day creams, which is inappropriate for the user's specific need.
I'm afraid we don't currently stock any day creams with SPF. However, I can recommend some excellent moisturisers that would work wonderfully as a base before applying a separate SPF!
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife.
Here are a couple of options that could be great for you:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is perfect for normal, combination, and oily skin types, helping with dryness and dehydration.
* It features hyaluronic acid, vitamin E, and allantoin to hydrate and plump the skin, which can help with the appearance of fine lines.
* It's also fragrance-free, essential oil-free, and volatile alcohol-free, making it a gentle choice.
Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing moisturiser is designed for normal, dry, and combination skin, targeting dryness, dehydration, and fine lines.
* It's packed with key ingredients like ceramides, niacinamide, shea butter, and prebiotics to support your skin barrier and improve uneven tone.
* It's free from fragrance, essential oils, and animal derivatives.
Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like me to find an SPF product to go with these?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
12.48s
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"answer": "Reduce blemishes"
},
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"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
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{"product_info": [{"id": "4376", "product_name": "Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Overnightbouncewatercream2_1.jpg?v=1688550470", "external_id": 44461385908476, "demo_external_id": 57997034946909, "is_in_stock": true}, {"id": "4377", "product_name": "Ceramide Fix Overnight Cream 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Ceramide_overnight_cream_-_BEAUTY_AWARDS.png?v=1729762832", "external_id": 44450786148604, "demo_external_id": 57997035045213, "is_in_stock": true}]}
I'm afraid we don't currently stock any day creams with SPF. However, I can recommend some excellent moisturisers that would work wonderfully as a base before applying a separate SPF!
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife.
Here are a couple of options that could be great for you:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is perfect for normal, combination, and oily skin types, helping with dryness and dehydration.
* It features hyaluronic acid, vitamin E, and allantoin to hydrate and plump the skin, which can help with the appearance of fine lines.
* It's also fragrance-free, essential oil-free, and volatile alcohol-free, making it a gentle choice.
<<PLACE>>
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing moisturiser is designed for normal, dry, and combination skin, targeting dryness, dehydration, and fine lines.
* It's packed with key ingredients like ceramides, niacinamide, shea butter, and prebiotics to support your skin barrier and improve uneven tone.
* It's free from fragrance, essential oils, and animal derivatives.
<<PLACE>>
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like me to find an SPF product to go with these?**
i want something like your no needle fix serum for under my eyes
Provide options
✕ Fail
The chatbot failed to provide the requested product options, instead asking for permission to provide them later.
It's great you're looking for something to target the delicate under-eye area!
You mentioned our No Needle Fix Serum, which is a fantastic product for overall skin plumping and hydration. However, we don't have a direct alternative that specifically targets the under-eye area with the same 'no needle fix' claims.
Since you're looking for something similar for under your eyes, and your goals include eye wrinkles, I can recommend products that are specifically formulated for that area.
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like me to suggest an eye-specific product for wrinkles?**
inventory
16
3. Pregnant w. Blemish + Pigment
No
200
13.58s
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}
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"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
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"Reduce eye wrinkles"
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"skinTone": {
"question": "What is your skin tone?",
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},
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"answer": "Sometimes"
},
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"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "i want something like your no needle fix serum for under my eyes", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It's great you're looking for something to target the delicate under-eye area!
You mentioned our No Needle Fix Serum, which is a fantastic product for overall skin plumping and hydration. However, we don't have a direct alternative that specifically targets the under-eye area with the same 'no needle fix' claims.
Since you're looking for something similar for under your eyes, and your goals include eye wrinkles, I can recommend products that are specifically formulated for that area.
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like me to suggest an eye-specific product for wrinkles?**
Products recommended (product_info_json)
[]
12
What is the best thick silky moisturiser
Provide options
✕ Fail
The chatbot hallucinated a skin concern (blackheads) that the user never mentioned, making the recommendation irrelevant to the user's actual request for a 'thick silky' moisturizer.
We've found a couple of lovely moisturisers that could be just what you're looking for to help with those blackheads and achieve a radiant complexion!
* **Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
This gel-cream moisturiser is fantastic for addressing dehydration and fine lines. While it's not specifically for blackheads, keeping your skin well-hydrated can help with overall skin health and radiance. It's free from fragrance, essential oil, and volatile alcohol.
Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
* **Ceramide Fix Overnight Cream 12% by Nip + Fab**
This nourishing moisturiser contains ingredients like niacinamide and azelaic acid, which are excellent for concerns like congested pores and uneven tone, helping with your blackheads and radiance goals. It's also free from fragrance, essential oil, and animal derivatives.
Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
**Which of these sounds more like what you're after?**
inventory
16
6. Complexion
No
200
5.97s
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}
],
"free_form_flag": true,
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the best thick silky moisturiser", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4376", "product_name": "Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Overnightbouncewatercream2_1.jpg?v=1688550470", "external_id": 44461385908476, "demo_external_id": 57997034946909, "is_in_stock": true}, {"id": "4377", "product_name": "Ceramide Fix Overnight Cream 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Ceramide_overnight_cream_-_BEAUTY_AWARDS.png?v=1729762832", "external_id": 44450786148604, "demo_external_id": 57997035045213, "is_in_stock": true}]}
We've found a couple of lovely moisturisers that could be just what you're looking for to help with those blackheads and achieve a radiant complexion!
* **Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
This gel-cream moisturiser is fantastic for addressing dehydration and fine lines. While it's not specifically for blackheads, keeping your skin well-hydrated can help with overall skin health and radiance. It's free from fragrance, essential oil, and volatile alcohol.
<<PLACE>>
* **Ceramide Fix Overnight Cream 12% by Nip + Fab**
This nourishing moisturiser contains ingredients like niacinamide and azelaic acid, which are excellent for concerns like congested pores and uneven tone, helping with your blackheads and radiance goals. It's also free from fragrance, essential oil, and animal derivatives.
<<PLACE>>
**Which of these sounds more like what you're after?**
The chatbot successfully identified and provided detailed information on the relevant acne kits as requested.
We do indeed! We have a couple of fantastic kits designed to help with breakouts and blemishes. These kits are perfect for tackling concerns like blackheads and pores, which aligns with your goals for clearer, more radiant skin.
Here are two options:
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced by Nip + Fab**
* This comprehensive kit is formulated to address both inflammatory and comedonal acne, helping to reduce blackheads and improve the appearance of pores.
* It includes key ingredients such as Vitamin C, Salicylic Acid, Ceramides, Hyaluronic Acid, Retinol, and anti-ageing peptides, working together to promote a clearer and more radiant complexion.
* This kit is particularly suited for normal skin types.
Mature Breakouts & Blemishes Complete AM & PM Routine Kit - BalancedNip + Fab£161.65
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry by Nip + Fab**
* Similar to the balanced kit, this routine targets inflammatory and comedonal acne, making it ideal for improving blackheads and refining pores.
* It features the same powerful blend of Vitamin C, Salicylic Acid, Ceramides, Hyaluronic Acid, Retinol, and anti-ageing peptides.
* This kit is specifically designed for those with dry skin, ensuring effective treatment without over-drying.
Mature Breakouts & Blemishes Complete AM & PM Routine Kit - DryNip + Fab£154.65
**Would you like to know more about either of these kits?**
inventory
16
6. Complexion
No
200
6.04s
{
"session_id": "auto-nipfab1212_20260901_154119-b16-p6-13",
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"user_input": [
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"USER SAYS": "Do you have acne kits?"
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],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have acne kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20438", "product_name": "Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "161.65", "current_price": 99.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/1._Breakouts_Blemishes_-_Dry_3.jpg?v=1778148099", "external_id": 56961395065214, "demo_external_id": 0, "is_in_stock": true}, {"id": "20439", "product_name": "Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "154.65", "current_price": 99.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/2._Breakouts_Blemishes_-_Balanced_1.jpg?v=1776848194", "external_id": 56961395032446, "demo_external_id": 0, "is_in_stock": true}]}
We do indeed! We have a couple of fantastic kits designed to help with breakouts and blemishes. These kits are perfect for tackling concerns like blackheads and pores, which aligns with your goals for clearer, more radiant skin.
Here are two options:
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced by Nip + Fab**
* This comprehensive kit is formulated to address both inflammatory and comedonal acne, helping to reduce blackheads and improve the appearance of pores.
* It includes key ingredients such as Vitamin C, Salicylic Acid, Ceramides, Hyaluronic Acid, Retinol, and anti-ageing peptides, working together to promote a clearer and more radiant complexion.
* This kit is particularly suited for normal skin types.
<<PLACE>>
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry by Nip + Fab**
* Similar to the balanced kit, this routine targets inflammatory and comedonal acne, making it ideal for improving blackheads and refining pores.
* It features the same powerful blend of Vitamin C, Salicylic Acid, Ceramides, Hyaluronic Acid, Retinol, and anti-ageing peptides.
* This kit is specifically designed for those with dry skin, ensuring effective treatment without over-drying.
<<PLACE>>
**Would you like to know more about either of these kits?**
To provide a list of facial oils stocked by the brand
✓ Pass
The chatbot successfully provided a list of anti-aging facial oils stocked by the brand as requested.
We certainly do! We have a couple of fantastic anti-ageing facial oils that could be perfect for you.
**Peptide Fix Finishing Oil 2% by Nip + Fab**
* This advanced bi-phase oil is designed to rejuvenate and revitalise your complexion, helping to reduce the visibility of wrinkles.
* It contains powerful peptides, including copper peptides, which work to signal the skin to boost collagen production for plumper, firmer skin.
* The blend of skin-conditioning oils like sweet almond, grapeseed, and baobab helps to soften, moisturise, and nourish your skin.
Peptide Fix Finishing Oil 2%Nip + Fab£29.95
**Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**
* This nourishing bi-phase facial oil is powered by antioxidant-rich phytoactive extracts and an advanced Vitamin C complex to defend against premature ageing.
* It helps to strengthen the skin’s natural resilience and reveals a brighter, more even-toned complexion.
Vitamin C Fix Antioxidant Morning Oil 20%Nip + Fab£29.95
**Would you like to know more about either of these oils?**
inventory
16
6. Complexion
No
200
11.93s
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"user_input": [
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"USER SAYS": "Do you stock any antiaging facial oils?"
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],
"free_form_flag": true,
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
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"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock any antiaging facial oils?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4375", "product_name": "Peptide Fix Finishing Oil 2%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Peptide_Fix_Finishing_Oil_with_icon_ef97c75d-fa51-42be-9ae3-9f28f5d33117.jpg?v=1744623561", "external_id": 45183498551548, "demo_external_id": 57997034848605, "is_in_stock": true}, {"id": "4791", "product_name": "Vitamin C Fix Antioxidant Morning Oil 20%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-_Vit_C_Oil_1ffae7b8-76ca-4671-a975-e7379407da91.jpg?v=1764751039&width=1206", "external_id": 56147347997054, "demo_external_id": 0, "is_in_stock": true}]}
We certainly do! We have a couple of fantastic anti-ageing facial oils that could be perfect for you.
**Peptide Fix Finishing Oil 2% by Nip + Fab**
* This advanced bi-phase oil is designed to rejuvenate and revitalise your complexion, helping to reduce the visibility of wrinkles.
* It contains powerful peptides, including copper peptides, which work to signal the skin to boost collagen production for plumper, firmer skin.
* The blend of skin-conditioning oils like sweet almond, grapeseed, and baobab helps to soften, moisturise, and nourish your skin.
<<PLACE>>
**Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**
* This nourishing bi-phase facial oil is powered by antioxidant-rich phytoactive extracts and an advanced Vitamin C complex to defend against premature ageing.
* It helps to strengthen the skin’s natural resilience and reveals a brighter, more even-toned complexion.
<<PLACE>>
**Would you like to know more about either of these oils?**
The chatbot successfully identified and provided information on the relevant pigmentation kits as requested.
Yes, we do! We have complete AM & PM routine kits specifically designed to target pigmentation and uneven skin tone.
Here are two options:
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry by Nip + Fab**
This kit is formulated with a blend of vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help address photoageing, post-inflammatory hyperpigmentation (PIH), post-inflammatory erythema (PIE), roughness, and uneven tone, especially for those with dry skin. It's designed to give you a comprehensive routine for brighter, more even-looking skin. Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - DryNip + Fab£181.65
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced by Nip + Fab**
Similar to the dry skin version, this kit also features vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid. It's tailored for normal skin types to combat photoageing, PIH, PIE, roughness, and uneven tone, helping to reveal a more radiant complexion. Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - BalancedNip + Fab£174.65
**Which of these kits sounds like a better fit for your skin?**
inventory
16
6. Complexion
No
200
5.09s
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"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
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"answer": "Minimise blackheads"
},
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"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have pigmentation kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20430", "product_name": "Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "181.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/pigmentation_-_Balanced_3e3f4ad4-3453-42d4-bd05-64fec8d91fca.jpg?v=1773231975", "external_id": 56961740145022, "demo_external_id": 0, "is_in_stock": true}, {"id": "20429", "product_name": "Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "174.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/pigmentation_-_Dry_d4fb5e2a-2371-4796-9fd1-1797aed96c45.jpg?v=1778149815", "external_id": 56961740177790, "demo_external_id": 0, "is_in_stock": true}]}
Yes, we do! We have complete AM & PM routine kits specifically designed to target pigmentation and uneven skin tone.
Here are two options:
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry by Nip + Fab**
This kit is formulated with a blend of vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help address photoageing, post-inflammatory hyperpigmentation (PIH), post-inflammatory erythema (PIE), roughness, and uneven tone, especially for those with dry skin. It's designed to give you a comprehensive routine for brighter, more even-looking skin. <<PLACE>>
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced by Nip + Fab**
Similar to the dry skin version, this kit also features vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid. It's tailored for normal skin types to combat photoageing, PIH, PIE, roughness, and uneven tone, helping to reveal a more radiant complexion. <<PLACE>>
**Which of these kits sounds like a better fit for your skin?**
To provide a list ofsunscreen mists stocked by the brand
✓ Pass
The chatbot correctly identified that it does not stock the requested item and provided relevant alternatives.
We don't currently stock sunscreen mists, but we do have some fantastic SPF moisturisers that offer broad-spectrum protection! These can be a great way to incorporate sun protection into your daily routine.
Here are a couple of options that could work for you:
* **Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**
This SPF 50 moisturiser is perfect for those looking to address dullness, as it contains ethyl ascorbic acid and gluconolactone to help boost radiance. It's a chemical sunscreen that comes in a cream texture and is suitable for oily, normal, dry, and combination skin types.
Vitamin C Fix Glow Moisturiser SPF 50Nip + Fab£29.95
* **Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**
If you're looking for intense hydration alongside your sun protection, this SPF 50 moisturiser is a great choice. It features hyaluronic acid and glycerin to combat dryness and dehydration, helping to reduce the appearance of fine lines and wrinkles. This cream is also a chemical sunscreen and is suitable for all skin types.
Hyaluronic Fix Extreme4 Nourishing SPF 50 MoisturiserNip + Fab£29.95
**Would you like me to check the suitability of either of these for your skin?**
inventory
16
6. Complexion
No
200
5.05s
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
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"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock sunscreen mists?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4787", "product_name": "Vitamin C Fix Glow Moisturiser SPF 50", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot-VitCfixmoisturiserspf51_2.jpg?v=1755514435", "external_id": 0, "demo_external_id": 0, "is_in_stock": true}, {"id": "4400", "product_name": "Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_hyaluronic_fix_moisturiser_spf_50_1.jpg?v=1751879287", "external_id": 55918806401406, "demo_external_id": 57997037764957, "is_in_stock": true}]}
We don't currently stock sunscreen mists, but we do have some fantastic SPF moisturisers that offer broad-spectrum protection! These can be a great way to incorporate sun protection into your daily routine.
Here are a couple of options that could work for you:
* **Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**
This SPF 50 moisturiser is perfect for those looking to address dullness, as it contains ethyl ascorbic acid and gluconolactone to help boost radiance. It's a chemical sunscreen that comes in a cream texture and is suitable for oily, normal, dry, and combination skin types.
<<PLACE>>
* **Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**
If you're looking for intense hydration alongside your sun protection, this SPF 50 moisturiser is a great choice. It features hyaluronic acid and glycerin to combat dryness and dehydration, helping to reduce the appearance of fine lines and wrinkles. This cream is also a chemical sunscreen and is suitable for all skin types.
<<PLACE>>
**Would you like me to check the suitability of either of these for your skin?**
The chatbot provided a relevant product recommendation with detailed information as expected.
We've got just the thing for a neck cream that also helps with radiance and pores!
**Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10% by Nip+Fab**
* This moisturiser is designed for the décolleté, neck, and face, aiming to improve elasticity and provide a lifting effect.
* It features key ingredients like squalane, hyaluronic acid, and copper peptide, which are excellent for skin hydration and supporting a more radiant look.
* The inclusion of brown algae and coffee seed extract can also contribute to a smoother appearance, which can help with the look of pores.
Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10%Nip+Fab£34.95
**Would you like to know more about the ingredients in this moisturiser?**
inventory
16
6. Complexion
No
200
5.02s
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"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
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"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Neck cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65059", "product_name": "Peptide Fix D\u00e9collet\u00e9, Neck and Face Lifting Moisturiser 10%", "brand_name": "Nip+Fab", "rrp": "34.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-Peptide_Moisturiser.jpg", "external_id": 56584444903806, "demo_external_id": 0, "is_in_stock": true}]}
We've got just the thing for a neck cream that also helps with radiance and pores!
**Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10% by Nip+Fab**
* This moisturiser is designed for the décolleté, neck, and face, aiming to improve elasticity and provide a lifting effect.
* It features key ingredients like squalane, hyaluronic acid, and copper peptide, which are excellent for skin hydration and supporting a more radiant look.
* The inclusion of brown algae and coffee seed extract can also contribute to a smoother appearance, which can help with the look of pores.
<<PLACE>>
**Would you like to know more about the ingredients in this moisturiser?**
Hi what size is the overnight cream in the duo pack
Answer question
✓ Pass
The chatbot directly answered the user's question about the size of the cream while providing helpful context about the available options.
We've found two overnight creams that might be what you're referring to! Both are 50ml in size.
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing overnight cream is designed to help with dryness, dehydration, and mild impaired barrier function, which can be beneficial for overall skin health and radiance.
* It contains key ingredients like ceramides, niacinamide, and azelaic acid, which can help to improve skin tone and address congested pores, supporting your goal for blackheads.
* It's free from fragrance, essential oils, and animal derivatives.
Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
**Retinol Fix Overnight Cream 3% by Nip + Fab**
* This lightweight overnight cream is formulated to target fine lines, uneven tone, and dullness, helping to boost radiance.
* Key ingredients include retinol, bakuchiol, and hyaluronic acid, which work together to improve skin texture and address concerns like photoageing.
* It's free from volatile alcohol and essential oils.
Retinol Fix Overnight Cream 3%Nip + Fab£29.95
**Would you like to know more about either of these creams?**
inventory
16
6. Complexion
No
200
4.69s
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"USER SAYS": "Hi what size is the overnight cream in the duo pack"
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
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"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Hi what size is the overnight cream in the duo pack", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4377", "product_name": "Ceramide Fix Overnight Cream 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Ceramide_overnight_cream_-_BEAUTY_AWARDS.png?v=1729762832", "external_id": 44450786148604, "demo_external_id": 57997035045213, "is_in_stock": true}, {"id": "4385", "product_name": "Retinol Fix Overnight Cream 3%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Retinolovernightcream.jpg?v=1693578744", "external_id": 43154236637436, "demo_external_id": 57997035995485, "is_in_stock": true}]}
We've found two overnight creams that might be what you're referring to! Both are 50ml in size.
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing overnight cream is designed to help with dryness, dehydration, and mild impaired barrier function, which can be beneficial for overall skin health and radiance.
* It contains key ingredients like ceramides, niacinamide, and azelaic acid, which can help to improve skin tone and address congested pores, supporting your goal for blackheads.
* It's free from fragrance, essential oils, and animal derivatives.
<<PLACE>>
**Retinol Fix Overnight Cream 3% by Nip + Fab**
* This lightweight overnight cream is formulated to target fine lines, uneven tone, and dullness, helping to boost radiance.
* Key ingredients include retinol, bakuchiol, and hyaluronic acid, which work together to improve skin texture and address concerns like photoageing.
* It's free from volatile alcohol and essential oils.
<<PLACE>>
**Would you like to know more about either of these creams?**
what is similar to The Ordinary Niacinamude for oily skin?
provide options
✕ Fail
The recommended product is a facial oil, which is generally unsuitable for oily skin, and the response failed to provide a variety of appropriate alternatives.
It sounds like you're looking for a product with Niacinamide that's suitable for oily skin! We've found one option that includes Niacinamide.
Here's a product that contains Niacinamide:
**Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**
* This facial oil contains Niacinamide, which is known for its benefits in improving skin tone and texture.
* It's formulated with an advanced Vitamin C complex and antioxidant-rich phytoactive extracts to help protect against environmental aggressors and combat visible signs of stress.
* While it's an oil, it's designed to provide multi-layered defence and reveal a brighter, more even-toned complexion. Vitamin C Fix Antioxidant Morning Oil 20%Nip + Fab£29.95
**Would you like to know more about Niacinamide?**
inventory
16
6. Complexion
No
200
6.72s
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Full raw response
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It sounds like you're looking for a product with Niacinamide that's suitable for oily skin! We've found one option that includes Niacinamide.
Here's a product that contains Niacinamide:
**Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**
* This facial oil contains Niacinamide, which is known for its benefits in improving skin tone and texture.
* It's formulated with an advanced Vitamin C complex and antioxidant-rich phytoactive extracts to help protect against environmental aggressors and combat visible signs of stress.
* While it's an oil, it's designed to provide multi-layered defence and reveal a brighter, more even-toned complexion. <<PLACE>>
**Would you like to know more about Niacinamide?**
The chatbot acknowledged the lack of a mask but provided relevant alternative product options as requested.
We don't currently have a glycolic acid mask in our range, but we do have some fantastic toning pads that deliver similar benefits, especially for blackheads, pores, and radiance! These are a great way to incorporate glycolic acid into your routine.
Here are two options that contain glycolic acid:
* **Glycolic Fix Night Pads Extreme by Nip + Fab**
* These toning pads are packed with glycolic acid, which is excellent for exfoliating the skin, helping to reduce the appearance of blackheads and minimise pores.
* They also contain salicylic acid, another powerhouse ingredient for tackling congested pores and improving skin radiance.
* Formulated with hyaluronic acid and glycerin, they help to keep your skin hydrated while exfoliating.
Glycolic Fix Night Pads ExtremeNip + Fab£18.95
* **Glycolic Fix Night Pads Extreme XXL by Nip + Fab**
* This is the larger size of our popular Glycolic Fix Night Pads Extreme, offering even more pads to keep your skin looking radiant and clear.
* They feature glycolic acid to effectively exfoliate, targeting blackheads and refining the look of pores.
* With mandelic acid and lactic acid, these pads work to improve skin texture and tone, leaving you with a brighter complexion.
Glycolic Fix Night Pads Extreme XXLNip + Fab£22.95
**Would you like to know more about how to use these toning pads?**
inventory
16
6. Complexion
No
200
6.13s
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"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
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"secondarySkinGoals": [
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"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
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"skinReact": {
"question": "How often does your skin typically react to new products?",
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Full raw response
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We don't currently have a glycolic acid mask in our range, but we do have some fantastic toning pads that deliver similar benefits, especially for blackheads, pores, and radiance! These are a great way to incorporate glycolic acid into your routine.
Here are two options that contain glycolic acid:
* **Glycolic Fix Night Pads Extreme by Nip + Fab**
* These toning pads are packed with glycolic acid, which is excellent for exfoliating the skin, helping to reduce the appearance of blackheads and minimise pores.
* They also contain salicylic acid, another powerhouse ingredient for tackling congested pores and improving skin radiance.
* Formulated with hyaluronic acid and glycerin, they help to keep your skin hydrated while exfoliating.
<<PLACE>>
* **Glycolic Fix Night Pads Extreme XXL by Nip + Fab**
* This is the larger size of our popular Glycolic Fix Night Pads Extreme, offering even more pads to keep your skin looking radiant and clear.
* They feature glycolic acid to effectively exfoliate, targeting blackheads and refining the look of pores.
* With mandelic acid and lactic acid, these pads work to improve skin texture and tone, leaving you with a brighter complexion.
<<PLACE>>
**Would you like to know more about how to use these toning pads?**
The chatbot correctly identified that it lacks the specific product requested and provided relevant alternatives with a helpful suggestion to pair them with a separate SPF.
We're so glad you're thinking about SPF! It's such an important step for skin health.
Unfortunately, we don't currently have any day creams with SPF directly in their formulation. However, we do have some fantastic moisturisers that would work beautifully as part of your morning routine, and you could easily layer an SPF over them.
Here are a couple of options that could work well for you:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is perfect for oily, combination, and normal skin types.
* It's packed with hyaluronic acid, vitamin E, allantoin, and snow mushroom to help with dryness, dehydration, and fine lines.
* While it's called an "Overnight" cream, its lightweight texture makes it suitable for daytime use, especially when followed by a separate SPF. Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing moisturiser is ideal for normal, dry, and combination skin, addressing concerns like dryness, dehydration, and dullness.
* It features key ingredients such as shea butter, prebiotics, ceramides, and niacinamide to support your skin barrier and improve tone.
* Similar to the Hyaluronic Fix, this rich cream can be used in the morning, followed by your preferred SPF, to give your skin a boost. Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
**Would you like me to suggest a separate SPF product to pair with these?**
inventory
16
6. Complexion
No
200
9.11s
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"answer": "Minimise blackheads"
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
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Full raw response
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We're so glad you're thinking about SPF! It's such an important step for skin health.
Unfortunately, we don't currently have any day creams with SPF directly in their formulation. However, we do have some fantastic moisturisers that would work beautifully as part of your morning routine, and you could easily layer an SPF over them.
Here are a couple of options that could work well for you:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is perfect for oily, combination, and normal skin types.
* It's packed with hyaluronic acid, vitamin E, allantoin, and snow mushroom to help with dryness, dehydration, and fine lines.
* While it's called an "Overnight" cream, its lightweight texture makes it suitable for daytime use, especially when followed by a separate SPF. <<PLACE>>
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing moisturiser is ideal for normal, dry, and combination skin, addressing concerns like dryness, dehydration, and dullness.
* It features key ingredients such as shea butter, prebiotics, ceramides, and niacinamide to support your skin barrier and improve tone.
* Similar to the Hyaluronic Fix, this rich cream can be used in the morning, followed by your preferred SPF, to give your skin a boost. <<PLACE>>
**Would you like me to suggest a separate SPF product to pair with these?**
i want something like your no needle fix serum for under my eyes
Provide options
≈ Partial
The chatbot failed to provide actual product options as requested, instead asking the user if they would like suggestions.
It sounds like you're looking for a targeted treatment for your under-eye area! While we don't have a direct alternative to the No Needle Fix Serum specifically for under-eyes that offers the same 'fix' benefits, we do have products that can help with common under-eye concerns like hydration and radiance.
Unfortunately, we don't currently have a functionally similar product to the No Needle Fix Serum that specifically targets the under-eye area with the same kind of 'fix' benefits.
**Would you like me to suggest a product for hydration or radiance under your eyes?**
inventory
16
6. Complexion
No
200
9.70s
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"USER SAYS": "i want something like your no needle fix serum for under my eyes"
}
],
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"user_profile": {
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
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"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
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}
}
Full raw response
{"type": "debug", "debug": {"query": "i want something like your no needle fix serum for under my eyes", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It sounds like you're looking for a targeted treatment for your under-eye area! While we don't have a direct alternative to the No Needle Fix Serum specifically for under-eyes that offers the same 'fix' benefits, we do have products that can help with common under-eye concerns like hydration and radiance.
Unfortunately, we don't currently have a functionally similar product to the No Needle Fix Serum that specifically targets the under-eye area with the same kind of 'fix' benefits.
**Would you like me to suggest a product for hydration or radiance under your eyes?**
Next, consider:
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
This nourishing moisturiser is ideal for normal, dry, and combination skin. It features a rich blend of ceramides, niacinamide, azelaic acid, and shea butter. These ingredients work together to address dryness, dehydration, and uneven tone, which can help with pigmentation, while the azelaic acid can be beneficial for blemishes. It's also free from fragrance, essential oils, and animal derivatives.