Every non-passing row's query and judge reasoning, read category by category — generated by one LLM pass grouped by category, with real example queries quoted from this run.
The chatbot consistently struggles with three primary areas: failing to detect product page context, omitting required links to FAQ pages, and providing inaccurate or unhelpful responses when asked about specific products. The most frequent failure is the inability to recognize when a user is on a product page, leading the bot to claim it does not carry items that are currently being viewed. Additionally, the bot frequently fails to provide mandatory links to FAQ sections for common inquiries like shipping, loyalty schemes, and subscriptions, often incorrectly claiming these services do not exist. Finally, the bot frequently pivots to irrelevant sales pitches or provides generic answers instead of addressing specific product-related questions.
What are the benefits of this product? (While on a product page)
To provide a description of the benefits of the product which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product page context and incorrectly claimed the product is not carried by the brand.
I'm sorry, I can't provide specific benefits for "this product" as it's not a product we currently carry at Rodial.
**Would you like me to suggest a similar Rodial product?**
product_information
12
1. Impaired Barrier
No
200
25.46s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-1",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What are the benefits of this product? (While on a product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What are the benefits of this product? (While on a product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't provide specific benefits for "this product" as it's not a product we currently carry at Rodial.
**Would you like me to suggest a similar Rodial product?**
Products recommended (product_info_json)
[]
2
Key benefits of Cerave hydrating cleanser?
To provide a description of the benefits of the product mentioned in the query. If the product is stocked by the business the product card should be shown. If the product is not stocked by the business, then a response should provide similar alternative products should be suggested.
✓ Pass
The chatbot correctly identified that the product was not in stock, provided suitable alternatives, and displayed the product cards as required.
The CeraVe Hydrating Cleanser is not currently stocked here. However, as an alternative, you can try our **Bee Venom Cleansing Balm**. This luxurious balm is a treatment cleanser that shares key hydrating ingredients like glycerin and tocopherol, similar to the CeraVe cleanser. It's designed to remove impurities while nourishing the skin, making it an excellent choice for addressing dryness and improving elasticity. Bee Venom Cleansing BalmRodial£45.0
You might also consider our **Salicylic Acid Gel Cleanser**. While it also contains glycerin and tocopherol for hydration, its gel format offers a different cleansing experience. This cleanser is particularly effective for a thorough cleanse, helping to refine the skin's texture. Salicylic Acid Gel CleanserRodial£39.0
**Which of these cleansers aligns best with your preference?**
product_information
12
1. Impaired Barrier
No
200
12.74s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-2",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Key benefits of Cerave hydrating cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Key benefits of Cerave hydrating cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}]}
The CeraVe Hydrating Cleanser is not currently stocked here. However, as an alternative, you can try our **Bee Venom Cleansing Balm**. This luxurious balm is a treatment cleanser that shares key hydrating ingredients like glycerin and tocopherol, similar to the CeraVe cleanser. It's designed to remove impurities while nourishing the skin, making it an excellent choice for addressing dryness and improving elasticity. <<PLACE>>
You might also consider our **Salicylic Acid Gel Cleanser**. While it also contains glycerin and tocopherol for hydration, its gel format offers a different cleansing experience. This cleanser is particularly effective for a thorough cleanse, helping to refine the skin's texture. <<PLACE>>
**Which of these cleansers aligns best with your preference?**
Whats the benefits of Beautypie happy face Jelly cleanser?
For the chat to mention this is not stocked but to breifly highlight the key benefits and to then suggest some similar options that are stocked
≈ Partial
The chatbot correctly identified that the product is not stocked, but it failed to highlight the key benefits of the requested product as instructed.
Unfortunately, the Happy Face Jelly Cleanser by Beautypie is not a product we currently carry at Rodial. Since we don't stock this item, I'm unable to provide specific details on its benefits or how it would suit your skin.
**Would you like me to suggest a similar cleanser from our range?**
product_information
12
1. Impaired Barrier
No
200
3.55s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-3",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Whats the benefits of Beautypie happy face Jelly cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Whats the benefits of Beautypie happy face Jelly cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, the Happy Face Jelly Cleanser by Beautypie is not a product we currently carry at Rodial. Since we don't stock this item, I'm unable to provide specific details on its benefits or how it would suit your skin.
**Would you like me to suggest a similar cleanser from our range?**
Products recommended (product_info_json)
[]
4
Does this contain parabens? (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If yes the chat should describe any ingredients that are parabens in the formula and what they are used for.
✕ Fail
The chatbot failed to identify the product page context and incorrectly claimed the product is not carried by the brand.
Unfortunately, the product you're asking about is not one we currently carry at Rodial. Therefore, I can't confirm whether it contains parabens.
**Would you like me to find a similar Rodial product for you?**
product_information
12
1. Impaired Barrier
No
200
6.69s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-4",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain parabens? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain parabens? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, the product you're asking about is not one we currently carry at Rodial. Therefore, I can't confirm whether it contains parabens.
**Would you like me to find a similar Rodial product for you?**
Products recommended (product_info_json)
[]
5
Does this contain fragrance (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If the product doesn't have fragrance but contains essential oils or other fragrant ingredients these should be mentioned.
✕ Fail
The chatbot failed to identify the product context despite the user being on a product page, resulting in an unhelpful response.
Unfortunately, "this" is not a product we currently carry at Rodial, so I cannot confirm whether it contains fragrance.
**Would you like me to suggest an alternative from our range?**
product_information
12
1. Impaired Barrier
No
200
4.23s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-5",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain fragrance (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain fragrance (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, "this" is not a product we currently carry at Rodial, so I cannot confirm whether it contains fragrance.
**Would you like me to suggest an alternative from our range?**
Products recommended (product_info_json)
[]
6
Is this cruelty free ((Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting and the brand's claims on cruelty free.
✕ Fail
The chatbot failed to detect the context of the product page, which was explicitly stated as the condition for the expected behavior.
I'm sorry, I cannot confidently confirm if the product is cruelty-free without knowing which product you are referring to.
**Which product are you interested in?**
product_information
12
1. Impaired Barrier
No
200
5.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-6",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is this cruelty free ((Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is this cruelty free ((Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I cannot confidently confirm if the product is cruelty-free without knowing which product you are referring to.
**Which product are you interested in?**
Products recommended (product_info_json)
[]
7
How long will this last? (Whilst on product page)
To provide an estimate of how long the product will last based on the product size which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which is a core requirement of the expected behavior.
I'm sorry, I cannot confidently confirm how long the product will last without knowing which product you are referring to.
**Which product are you interested in?**
product_information
12
1. Impaired Barrier
No
200
3.52s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-7",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long will this last? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long will this last? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I cannot confidently confirm how long the product will last without knowing which product you are referring to.
**Which product are you interested in?**
Products recommended (product_info_json)
[]
8
How often do I use this? (Whilst on product page)
To provide a response of how frequently it can be used based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to detect the product context despite the user being on a specific product page.
I can't confidently confirm the usage frequency without knowing which product you're referring to.
**Which product are you interested in?**
product_information
12
1. Impaired Barrier
No
200
6.43s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-8",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I can't confidently confirm the usage frequency without knowing which product you're referring to.
**Which product are you interested in?**
Products recommended (product_info_json)
[]
9
How do I apply this? (Whilst on product page)
To provide a response of how to apply based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, leading to an incorrect claim that the product is not carried.
I'm sorry, I can't confidently confirm how to apply "this" as it is not a product we currently carry at Rodial.
**Would you like me to find a similar product we do stock?**
product_information
12
1. Impaired Barrier
No
200
3.80s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-9",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I apply this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I apply this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't confidently confirm how to apply "this" as it is not a product we currently carry at Rodial.
**Would you like me to find a similar product we do stock?**
Products recommended (product_info_json)
[]
10
How long till I see results from using this? (Whilst on product page)
To provide a response it should take to see results of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a product page, leading to an incorrect claim that the product is not carried.
Unfortunately, "this" is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to provide details on how long it might take to see results.
**Would you like me to suggest an alternative from our range?**
product_information
12
1. Impaired Barrier
No
200
4.88s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-10",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long till I see results from using this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long till I see results from using this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, "this" is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to provide details on how long it might take to see results.
**Would you like me to suggest an alternative from our range?**
Products recommended (product_info_json)
[]
11
is this okay for oily skin?
To provide a yes / no response based on whether the product is suitable for oily skin based on the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product from the context of the page and instead asked a clarifying question that should have been unnecessary.
Which product are you asking about?
product_information
12
1. Impaired Barrier
No
200
5.25s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-11",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is this okay for oily skin?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is this okay for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
12
Do you offer free shipping?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✕ Fail
The chatbot failed to provide the specific shipping policy information and did not link to the FAQ page as required.
I cannot confirm whether we offer free shipping at this moment. For the most accurate and up-to-date information on shipping policies, please contact our customer service team directly or visit our website.
**Would you like me to help you find a product instead?**
faq
12
1. Impaired Barrier
No
200
3.59s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-12",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer free shipping?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer free shipping?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I cannot confirm whether we offer free shipping at this moment. For the most accurate and up-to-date information on shipping policies, please contact our customer service team directly or visit our website.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
13
I brought the wrong product, can I exchange it for a different one?
Provide an answer based on the business' return policies and link to FAQ returns page if available
≈ Partial
The response directs the user to customer service instead of providing the return policy or a link to the FAQ page as expected.
We understand that sometimes a product might not be quite right. For information regarding exchanges, please contact our customer service team directly. They will be able to assist you with the specific details of our exchange policy.
**Would you like me to find their contact information for you?**
faq
12
1. Impaired Barrier
No
200
3.66s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-13",
"business_id": 12,
"user_input": [
{
"USER SAYS": "I brought the wrong product, can I exchange it for a different one?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "I brought the wrong product, can I exchange it for a different one?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We understand that sometimes a product might not be quite right. For information regarding exchanges, please contact our customer service team directly. They will be able to assist you with the specific details of our exchange policy.
**Would you like me to find their contact information for you?**
Products recommended (product_info_json)
[]
14
What do you do with my data and chat history?
To provide a clear and reassuring message and link to store privacy policy
≈ Partial
The response provides a reassuring explanation of data usage but fails to include the required link to the store's privacy policy.
Your chat responses and any photos you upload are used solely to generate your personalised skincare recommendations. They are not shared publicly and are deleted or anonymised once no longer needed. We do not sell your data to third parties.
**Would you like to explore some product recommendations?**
faq
12
1. Impaired Barrier
No
200
2.34s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-14",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What do you do with my data and chat history?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What do you do with my data and chat history?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Your chat responses and any photos you upload are used solely to generate your personalised skincare recommendations. They are not shared publicly and are deleted or anonymised once no longer needed. We do not sell your data to third parties.
**Would you like to explore some product recommendations?**
Products recommended (product_info_json)
[]
15
customer service
To provide an explanation of how to contact the business' customer service team and link to contact customer services page if available
≈ Partial
The response fails to provide a direct link to the customer service page as required by the expected behavior.
For specific customer service enquiries, please reach out to our team directly. You can find all the necessary contact information on our website.
**Would you like me to help you find a product instead?**
faq
12
1. Impaired Barrier
No
200
2.60s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-15",
"business_id": 12,
"user_input": [
{
"USER SAYS": "customer service"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "customer service", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For specific customer service enquiries, please reach out to our team directly. You can find all the necessary contact information on our website.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
16
do you have any discounts on
Provide an answer based on the business' regular discounts if relevant and or link to FAQ page with additional information on this topic if available
✓ Pass
The chatbot correctly stated it could not confirm specific discounts and directed the user to the website, which aligns with the expected behavior.
I'm sorry, I cannot confidently confirm any current discounts. For the most up-to-date information on promotions, I recommend checking our website directly or contacting our customer service team.
**Would you like me to help you find a product for dryness?**
faq
12
1. Impaired Barrier
No
200
2.63s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-16",
"business_id": 12,
"user_input": [
{
"USER SAYS": "do you have any discounts on"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "do you have any discounts on", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I cannot confidently confirm any current discounts. For the most up-to-date information on promotions, I recommend checking our website directly or contacting our customer service team.
**Would you like me to help you find a product for dryness?**
Products recommended (product_info_json)
[]
17
Do you ship internationally?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✓ Pass
The chatbot confirms international shipping and provides a link to the relevant FAQ page as requested.
We do offer international shipping! For full details on destinations, costs, and delivery times, please visit our Delivery Information page on the website.
**Would you like me to help you find a product for your skin?**
faq
12
1. Impaired Barrier
No
200
19.12s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-17",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you ship internationally?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you ship internationally?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do offer international shipping! For full details on destinations, costs, and delivery times, please visit our Delivery Information page on the website.
**Would you like me to help you find a product for your skin?**
Products recommended (product_info_json)
[]
18
Where is my order, it still hasn't arrived?
Advise how to track order and how contact customer services
≈ Partial
The response provides contact information but fails to advise the user on how to track their order.
I understand you're concerned about your order not arriving yet. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please contact our customer service team directly, and they will be able to assist you further with your delivery query.
**Would you like me to help you find a product for dryness?**
faq
12
1. Impaired Barrier
No
200
19.17s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-18",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Where is my order, it still hasn't arrived?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Where is my order, it still hasn't arrived?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're concerned about your order not arriving yet. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please contact our customer service team directly, and they will be able to assist you further with your delivery query.
**Would you like me to help you find a product for dryness?**
Products recommended (product_info_json)
[]
19
Do you have loyalty or a reward scheme?
Provide breif answer and direct user to the correct FAQ page section: Rewards
✕ Fail
The chatbot incorrectly stated there is no reward scheme and failed to direct the user to the Rewards FAQ page as required.
We don't currently have a loyalty or reward scheme available. However, we're always looking for ways to enhance your experience with Rodial.
**Would you like me to help you find a product?**
faq
12
1. Impaired Barrier
No
200
2.99s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-19",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have loyalty or a reward scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have loyalty or a reward scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty or reward scheme available. However, we're always looking for ways to enhance your experience with Rodial.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
20
Tell me more about your competitions?
Provide link to FAQ competition section
✕ Fail
The chatbot failed to provide the requested link to the FAQ competition section as specified in the expected behavior.
That's a lovely question! As an AI skincare advisor, I don't have direct access to real-time information about specific competitions or promotions that Rodial might be running.
However, I'd highly recommend checking the official Rodial website or our social media channels. That's usually where you'll find all the latest news on any exciting competitions, giveaways, or special offers we might have.
Is there anything else I can help you with regarding skincare today? Perhaps you're looking for product recommendations or advice on a particular skin concern?
faq
12
1. Impaired Barrier
No
200
3.66s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-20",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Tell me more about your competitions?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Tell me more about your competitions?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a lovely question! As an AI skincare advisor, I don't have direct access to real-time information about specific competitions or promotions that Rodial might be running.
However, I'd highly recommend checking the official Rodial website or our social media channels. That's usually where you'll find all the latest news on any exciting competitions, giveaways, or special offers we might have.
Is there anything else I can help you with regarding skincare today? Perhaps you're looking for product recommendations or advice on a particular skin concern?
Products recommended (product_info_json)
[]
21
Do you have any discount schemes?
Provide breif answer and direct user to the correct FAQ page section page
≈ Partial
The response answers the question but fails to provide a direct link to the FAQ page section as requested.
We don't currently have any specific discount schemes running. However, we often have promotions and special offers, so it's worth keeping an eye on our website or signing up for our newsletter to stay updated!
**Would you like to explore our current offers?**
faq
12
1. Impaired Barrier
No
200
3.00s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-21",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have any discount schemes?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have any discount schemes?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have any specific discount schemes running. However, we often have promotions and special offers, so it's worth keeping an eye on our website or signing up for our newsletter to stay updated!
**Would you like to explore our current offers?**
Products recommended (product_info_json)
[]
22
Do you offer student discounts?
Provide breif answer and direct user to the correct FAQ page section page student and graduate discount
≈ Partial
The chatbot answered the question but failed to provide the requested link to the FAQ page for student and graduate discounts.
We don't currently offer a student discount. However, we do have various promotions throughout the year that you might find beneficial.
**Would you like me to check for any current offers?**
faq
12
1. Impaired Barrier
No
200
3.10s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-22",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer student discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer student discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a student discount. However, we do have various promotions throughout the year that you might find beneficial.
**Would you like me to check for any current offers?**
Products recommended (product_info_json)
[]
23
How do I cancel subscription
Provide answer and direct customer to correct FAQ page
✕ Fail
The response failed to provide the link to the FAQ page as explicitly required by the expected behavior.
To cancel your subscription, please contact our customer service team directly. They will be able to assist you with this.
**Would you like me to help you find their contact details?**
faq
12
1. Impaired Barrier
No
200
2.81s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-23",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I cancel subscription"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I cancel subscription", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
To cancel your subscription, please contact our customer service team directly. They will be able to assist you with this.
**Would you like me to help you find their contact details?**
Products recommended (product_info_json)
[]
24
How do I contact customer services?
Provide answer and direct user to FAQ page
≈ Partial
The response provides contact information but fails to include the direct link or specific mention of the FAQ page as required.
For any enquiries, please reach out to our customer service team. You can find their contact details on our website.
**Would you like to explore our products?**
faq
12
1. Impaired Barrier
No
200
20.79s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-24",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I contact customer services?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I contact customer services?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For any enquiries, please reach out to our customer service team. You can find their contact details on our website.
**Would you like to explore our products?**
Products recommended (product_info_json)
[]
25
can i get a sample
Provide answer and direct user to FAQ page
≈ Partial
The chatbot answered the question but failed to provide the link or direction to the FAQ page as required.
While we don't offer samples directly, we'd be delighted to help you find the perfect product for your skin.
**Would you like me to recommend some products for your dryness and fine lines?**
faq
12
1. Impaired Barrier
No
200
10.15s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-25",
"business_id": 12,
"user_input": [
{
"USER SAYS": "can i get a sample"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "can i get a sample", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
While we don't offer samples directly, we'd be delighted to help you find the perfect product for your skin.
**Would you like me to recommend some products for your dryness and fine lines?**
Products recommended (product_info_json)
[]
26
Do you offer healthcare discounts?
Provide breif answer and direct user to the correct FAQ page section page healthcare discount
✕ Fail
The chatbot failed to direct the user to the specific FAQ page section as required by the expected behavior.
We don't currently offer specific healthcare discounts. For any questions about promotions or offers, please contact our customer service team.
**Would you like me to help you find products for your skin goals?**
faq
12
1. Impaired Barrier
No
200
2.45s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-26",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer healthcare discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer healthcare discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer specific healthcare discounts. For any questions about promotions or offers, please contact our customer service team.
**Would you like me to help you find products for your skin goals?**
Products recommended (product_info_json)
[]
27
which ingredients are in this
provide relevant product information to answer the question
✓ Pass
The chatbot cannot provide product information without knowing which product the user is referring to, so asking for clarification is the correct behavior.
Which product are you asking about? Please provide the brand and product name.
product_information
12
1. Impaired Barrier
No
200
2.43s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-27",
"business_id": 12,
"user_input": [
{
"USER SAYS": "which ingredients are in this"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "which ingredients are in this", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about? Please provide the brand and product name.
Products recommended (product_info_json)
[]
28
How do I use the peptide finishing oil?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that the product does not exist in their catalog and provided relevant, peptide-based alternatives.
Unfortunately, the Peptide Finishing Oil is not a product we currently carry at Rodial. However, we do have some excellent peptide-infused alternatives that could elevate your skincare routine.
Our **Bee Venom Jelly Eye Patches** are designed to visibly lift and firm the delicate eye area, targeting fine lines and wrinkles with a blend of anti-ageing peptides, bee venom, and red algae. Bee Venom Jelly Eye PatchesRodial£15.0
For an intense rejuvenation, consider the **Salmon DNA Jelly Eye Patches**. These patches are formulated with peptides, PDRN, and growth factors to help restore skin elasticity and reduce the appearance of dark circles and puffiness. Salmon DNA Jelly Eye PatchesRodial£15.0
And for a full-face treatment, the **Salmon DNA Hydrogel Face Mask** delivers a powerful cocktail of peptides, PDRN, niacinamide, and hyaluronic acid to deeply hydrate, plump, and smooth the skin, promoting a youthful glow. Salmon DNA Hydrogel Face MaskRodial£20.0
**Would you like to know more about any of these peptide-rich options?**
product_information
12
1. Impaired Barrier
No
200
6.11s
{
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"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
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],
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"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
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"Flaky/scaly patches",
"Burning/stinging/warm feeling",
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]
}
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Full raw response
{"type": "debug", "debug": {"query": "How do I use the peptide finishing oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4083", "product_name": "Bee Venom Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g e\u00a0POIDS NET WT 0.1oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVJELEYEMSK_1.jpg?v=1691073600&width=1500", "external_id": 45339791425853, "demo_external_id": 57765193318749, "is_in_stock": true}, {"id": "20092", "product_name": "Salmon DNA Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Grey_-_Salmon_DNA_Jelly_Eye_Patches_01-LOGO_2.jpg?v=1773313345&width=1500", "external_id": 57505183957376, "demo_external_id": 0, "is_in_stock": true}, {"id": "20090", "product_name": "Salmon DNA Hydrogel Face Mask", "brand_name": "Rodial", "rrp": "20.0", "current_price": 0.0, "discount": 0.0, "size": "34g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_-_Grey_-_Salmon_DNA_Face_Mask_02-LOGO_2.jpg?v=1773313393&width=1500", "external_id": 57506151039360, "demo_external_id": 0, "is_in_stock": true}]}
Unfortunately, the Peptide Finishing Oil is not a product we currently carry at Rodial. However, we do have some excellent peptide-infused alternatives that could elevate your skincare routine.
Our **Bee Venom Jelly Eye Patches** are designed to visibly lift and firm the delicate eye area, targeting fine lines and wrinkles with a blend of anti-ageing peptides, bee venom, and red algae. <<PLACE>>
For an intense rejuvenation, consider the **Salmon DNA Jelly Eye Patches**. These patches are formulated with peptides, PDRN, and growth factors to help restore skin elasticity and reduce the appearance of dark circles and puffiness. <<PLACE>>
And for a full-face treatment, the **Salmon DNA Hydrogel Face Mask** delivers a powerful cocktail of peptides, PDRN, niacinamide, and hyaluronic acid to deeply hydrate, plump, and smooth the skin, promoting a youthful glow. <<PLACE>>
**Would you like to know more about any of these peptide-rich options?**
What's the key ingredients of the Vitamin C brightening pads?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided relevant product information as expected.
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These ingredients work together to brighten and purify dull complexions, exfoliate, rejuvenate, and tighten pores. They are particularly beneficial for addressing dryness, fine lines, and elasticity concerns. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to explore other brightening products?**
product_information
12
1. Impaired Barrier
No
200
11.80s
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"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients of the Vitamin C brightening pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These ingredients work together to brighten and purify dull complexions, exfoliate, rejuvenate, and tighten pores. They are particularly beneficial for addressing dryness, fine lines, and elasticity concerns. <<PLACE>>
**Would you like to explore other brightening products?**
How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives containing similar ingredients.
Unfortunately, the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial. Therefore, I cannot provide specific usage instructions for it.
However, I can suggest some of our popular products that contain peptides and other beneficial ingredients to help with dryness, fine lines, and elasticity:
The Bee Venom Jelly Eye Patches are designed to target the delicate eye area. They feature anti-ageing peptides, bee venom, and ascorbic acid to help revitalise and firm the skin. Bee Venom Jelly Eye PatchesRodial£15.0
Our Salmon DNA Jelly Eye Patches also focus on the eye area, utilising peptides, PDRN, and growth factors to address concerns around fine lines and elasticity. Salmon DNA Jelly Eye PatchesRodial£15.0
For a more comprehensive treatment, the Salmon DNA Hydrogel Face Mask is infused with peptides, PDRN, and hyaluronic acid, working to hydrate and improve skin elasticity, which can be beneficial for dryness and fine lines. Salmon DNA Hydrogel Face MaskRodial£20.0
**Would you like to know more about any of these alternatives?**
product_information
12
1. Impaired Barrier
No
200
5.80s
{
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"question": "What is your primary skin goal?",
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"question": "What is your skin tone?",
"answer": "Light/fair"
},
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"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
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"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4083", "product_name": "Bee Venom Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g e\u00a0POIDS NET WT 0.1oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVJELEYEMSK_1.jpg?v=1691073600&width=1500", "external_id": 45339791425853, "demo_external_id": 57765193318749, "is_in_stock": true}, {"id": "20092", "product_name": "Salmon DNA Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Grey_-_Salmon_DNA_Jelly_Eye_Patches_01-LOGO_2.jpg?v=1773313345&width=1500", "external_id": 57505183957376, "demo_external_id": 0, "is_in_stock": true}, {"id": "20090", "product_name": "Salmon DNA Hydrogel Face Mask", "brand_name": "Rodial", "rrp": "20.0", "current_price": 0.0, "discount": 0.0, "size": "34g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_-_Grey_-_Salmon_DNA_Face_Mask_02-LOGO_2.jpg?v=1773313393&width=1500", "external_id": 57506151039360, "demo_external_id": 0, "is_in_stock": true}]}
Unfortunately, the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial. Therefore, I cannot provide specific usage instructions for it.
However, I can suggest some of our popular products that contain peptides and other beneficial ingredients to help with dryness, fine lines, and elasticity:
The Bee Venom Jelly Eye Patches are designed to target the delicate eye area. They feature anti-ageing peptides, bee venom, and ascorbic acid to help revitalise and firm the skin. <<PLACE>>
Our Salmon DNA Jelly Eye Patches also focus on the eye area, utilising peptides, PDRN, and growth factors to address concerns around fine lines and elasticity. <<PLACE>>
For a more comprehensive treatment, the Salmon DNA Hydrogel Face Mask is infused with peptides, PDRN, and hyaluronic acid, working to hydrate and improve skin elasticity, which can be beneficial for dryness and fine lines. <<PLACE>>
**Would you like to know more about any of these alternatives?**
provide relevant product information to answer the question
✓ Pass
The response provides accurate, comprehensive, and safe usage instructions for glycolic acid, directly answering the user's query.
Glycolic acid is a fantastic ingredient for exfoliating and brightening the skin, and knowing when and how to use it can really enhance your routine!
Generally, it's best to incorporate glycolic acid into your **evening skincare routine**. This is because it can make your skin more sensitive to the sun, so applying it at night allows it to work its magic without immediate sun exposure.
Here are a few tips on when and how to use it:
1. **Start Slowly:** If you're new to glycolic acid, begin by using it 2-3 times a week. This allows your skin to adjust and helps prevent irritation. You can gradually increase the frequency if your skin tolerates it well.
2. **After Cleansing:** Apply your glycolic acid product (whether it's a toner, serum, or pad) to clean, dry skin after cleansing.
3. **Follow with Hydration:** Always follow up with a good hydrating serum and moisturiser to soothe and nourish your skin, especially after exfoliation.
4. **Sun Protection is Key:** As mentioned, glycolic acid increases sun sensitivity. It's absolutely crucial to use a broad-spectrum SPF of 30 or higher every morning, without fail, even on cloudy days.
5. **Avoid Over-Exfoliation:** Be mindful of other exfoliating ingredients in your routine, such as retinoids or other AHAs/BHAs. Using too many strong actives at once can lead to irritation and compromise your skin barrier.
Would you like me to suggest some types of products that contain glycolic acid, or perhaps help you build a routine around it?
product_information
12
1. Impaired Barrier
No
200
6.28s
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
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Full raw response
{"type": "debug", "debug": {"query": "When to use glycolic fix", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Glycolic acid is a fantastic ingredient for exfoliating and brightening the skin, and knowing when and how to use it can really enhance your routine!
Generally, it's best to incorporate glycolic acid into your **evening skincare routine**. This is because it can make your skin more sensitive to the sun, so applying it at night allows it to work its magic without immediate sun exposure.
Here are a few tips on when and how to use it:
1. **Start Slowly:** If you're new to glycolic acid, begin by using it 2-3 times a week. This allows your skin to adjust and helps prevent irritation. You can gradually increase the frequency if your skin tolerates it well.
2. **After Cleansing:** Apply your glycolic acid product (whether it's a toner, serum, or pad) to clean, dry skin after cleansing.
3. **Follow with Hydration:** Always follow up with a good hydrating serum and moisturiser to soothe and nourish your skin, especially after exfoliation.
4. **Sun Protection is Key:** As mentioned, glycolic acid increases sun sensitivity. It's absolutely crucial to use a broad-spectrum SPF of 30 or higher every morning, without fail, even on cloudy days.
5. **Avoid Over-Exfoliation:** Be mindful of other exfoliating ingredients in your routine, such as retinoids or other AHAs/BHAs. Using too many strong actives at once can lead to irritation and compromise your skin barrier.
Would you like me to suggest some types of products that contain glycolic acid, or perhaps help you build a routine around it?
Products recommended (product_info_json)
[]
32
Can I use protein fix with other products
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about product compatibility and instead pivoted to suggesting alternative products.
As an alternative to Nip + Fab's Protein Fix, which we don't currently stock, you can consider our Snake Serum 02. This potent serum is designed to target fine lines and wrinkles, while also improving skin elasticity and firmness, much like Protein Fix aims to support skin strength and structure. It's a fantastic treat product for those looking to enhance skin longevity and repair. Snake Serum 02Rodial£85.0
You might also like our Vit C Brightening Cleansing Pads. These pads, also in the treat category, offer a different approach to skin health. While Protein Fix focuses on internal skin function, these pads work to brighten and improve skin texture, contributing to overall skin vitality and a more youthful appearance. Vit C Brightening Cleansing PadsRodial£49.0
**Which of these alternatives sounds more appealing to you?**
product_information
12
1. Impaired Barrier
No
200
9.89s
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}
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"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
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"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use protein fix with other products", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4084", "product_name": "Snake Serum 02", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "31ml e 1.01US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKSNKSRM0230_1.jpg?v=1691074203&width=1500", "external_id": 45339837890877, "demo_external_id": 57765193548125, "is_in_stock": true}, {"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
As an alternative to Nip + Fab's Protein Fix, which we don't currently stock, you can consider our Snake Serum 02. This potent serum is designed to target fine lines and wrinkles, while also improving skin elasticity and firmness, much like Protein Fix aims to support skin strength and structure. It's a fantastic treat product for those looking to enhance skin longevity and repair. <<PLACE>>
You might also like our Vit C Brightening Cleansing Pads. These pads, also in the treat category, offer a different approach to skin health. While Protein Fix focuses on internal skin function, these pads work to brighten and improve skin texture, contributing to overall skin vitality and a more youthful appearance. <<PLACE>>
**Which of these alternatives sounds more appealing to you?**
provide relevant product information to answer the question
✕ Fail
The chatbot recommended anti-aging products focused on fine lines and elasticity to a teenager, which is inappropriate for that demographic.
While we don't have a specific "teen range," I can suggest some excellent products that are gentle yet effective for addressing dryness, fine lines, and elasticity.
First, consider the **Dragons Blood Hyaluronic Mask by Rodial**. This leave-on hydrating mask is perfect for tackling dehydration and dryness, which can contribute to the appearance of fine lines. It features key ingredients like hyaluronic acid, squalane, glycerin, and dragon's blood to plump and soothe the skin. Dragons Blood Hyaluronic MaskRodial£55.0
Next, the **Dragons Blood Hyaluronic Moisturiser SPF15 EU by Rodial** is a fantastic choice. This cream sunscreen not only hydrates with hyaluronic acid, squalane, and glycerin but also helps with uneven tone, dryness, and elasticity. The added SPF15 provides essential protection against photoageing, which is crucial for maintaining youthful skin. It also contains niacinamide, known for its skin-benefiting properties. Dragons Blood Hyaluronic Moisturiser SPF15 EURodial£65.0
**Would you like to know more about the benefits of these ingredients?**
product_information
12
1. Impaired Barrier
No
200
5.47s
{
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}
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"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
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"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
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"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Teen range", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4056", "product_name": "Dragons Blood Hyaluronic Mask", "brand_name": "Rodial", "rrp": "55.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDBMASKNEW50_1.jpg?v=1691073721&width=1500", "external_id": 45339490582845, "demo_external_id": 57765176541533, "is_in_stock": true}, {"id": "4057", "product_name": "Dragons Blood Hyaluronic Moisturiser SPF15 EU", "brand_name": "Rodial", "rrp": "65.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDBSPFUK15RF_1.jpg?v=1688466974&width=1500", "external_id": 45339490713917, "demo_external_id": 57765177622877, "is_in_stock": true}]}
While we don't have a specific "teen range," I can suggest some excellent products that are gentle yet effective for addressing dryness, fine lines, and elasticity.
First, consider the **Dragons Blood Hyaluronic Mask by Rodial**. This leave-on hydrating mask is perfect for tackling dehydration and dryness, which can contribute to the appearance of fine lines. It features key ingredients like hyaluronic acid, squalane, glycerin, and dragon's blood to plump and soothe the skin. <<PLACE>>
Next, the **Dragons Blood Hyaluronic Moisturiser SPF15 EU by Rodial** is a fantastic choice. This cream sunscreen not only hydrates with hyaluronic acid, squalane, and glycerin but also helps with uneven tone, dryness, and elasticity. The added SPF15 provides essential protection against photoageing, which is crucial for maintaining youthful skin. It also contains niacinamide, known for its skin-benefiting properties. <<PLACE>>
**Would you like to know more about the benefits of these ingredients?**
How often should I use ceramide fix over night cream
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the product and provided a helpful, relevant alternative.
I'm afraid the Ceramide Fix Overnight Cream isn't a product we currently carry at Rodial, so I can't advise on its specific usage.
However, if you're looking for something to help with dryness, fine lines, and elasticity, our Snake Bubble Mask could be a wonderful alternative. It's formulated with niacinamide, ceramides, and hyaluronic acid to help improve skin elasticity and reduce the appearance of fine lines. Snake Bubble MaskRodial£48.0
**Would you like to know more about the Snake Bubble Mask?**
product_information
12
1. Impaired Barrier
No
200
5.30s
{
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"user_input": [
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"USER SAYS": "How often should I use ceramide fix over night cream"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often should I use ceramide fix over night cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4488", "product_name": "Snake Bubble Mask", "brand_name": "Rodial", "rrp": "48.0", "current_price": 0.0, "discount": 0.0, "size": "4x 22g e\u00a0POIDS NET WT 0.7oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKSNAKEMSK4_1.jpg?v=1691074144&width=1500", "external_id": 45339851817277, "demo_external_id": 57765194367325, "is_in_stock": true}]}
I'm afraid the Ceramide Fix Overnight Cream isn't a product we currently carry at Rodial, so I can't advise on its specific usage.
However, if you're looking for something to help with dryness, fine lines, and elasticity, our Snake Bubble Mask could be a wonderful alternative. It's formulated with niacinamide, ceramides, and hyaluronic acid to help improve skin elasticity and reduce the appearance of fine lines. <<PLACE>>
**Would you like to know more about the Snake Bubble Mask?**
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide the information directly and instead asked a clarifying question, which is acceptable but incomplete since it didn't offer to look up the information once the product is identified.
Which eye patches are you referring to?
product_information
12
1. Impaired Barrier
No
200
3.51s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-35",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How many eye patches do you get in the jar"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How many eye patches do you get in the jar", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which eye patches are you referring to?
Products recommended (product_info_json)
[]
36
What is the difference between Banana and Peach Lowlighter?
Provide an asnswer
✓ Pass
The chatbot provided a clear, informative comparison of the two shades as requested, fulfilling the user's intent.
We chose the **Banana Lowlighter by Rodial** for you because it's excellent for brightening and adding luminosity, especially if you're looking to counteract any blue or purple undertones. This shade is perfect for achieving a lifted, glowing look on fair to medium skin tones. Banana LowlighterRodial£38.0
The **Peach Lowlighter by Rodial** is ideal for softening green, cool, or ashy tones, providing a natural balance to your complexion. It's a versatile shade that works beautifully across fair to tan skin tones to achieve an even, soft finish. Peach LowlighterRodial£38.0
The **Latte Lowlighter by Rodial** is perfect for warming up brown or pigmented areas and adding definition. This shade is particularly effective for light-medium to tan skin tones, helping to correct and conceal for a more uniform appearance. Latte LowlighterRodial£38.0
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
product_information
12
1. Impaired Barrier
free_form/lowlighter_shade_finder
200
1.69s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-36",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What is the difference between Banana and Peach Lowlighter?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the difference between Banana and Peach Lowlighter?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"response": "", "type": "free_form/lowlighter_shade_finder"}
{"product_info": [{"id": "4786", "product_name": "Banana Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/PDP_PackshotGrey_LatteLowlighter.jpg?v=1715339143", "external_id": 45339746271549, "demo_external_id": 0, "is_in_stock": true}, {"id": "4785", "product_name": "Peach Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKPEACHLOWL_1.jpg?v=1691074027", "external_id": 45339780251965, "demo_external_id": 0, "is_in_stock": true}, {"id": "4784", "product_name": "Latte Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKBANLLNEW5.5_1_c7441168-9cdc-41d1-b74c-086303a49728.jpg?v=1688047903", "external_id": 48002812969277, "demo_external_id": 0, "is_in_stock": true}]}
We chose the **Banana Lowlighter by Rodial** for you because it's excellent for brightening and adding luminosity, especially if you're looking to counteract any blue or purple undertones. This shade is perfect for achieving a lifted, glowing look on fair to medium skin tones. <<PLACE>>
The **Peach Lowlighter by Rodial** is ideal for softening green, cool, or ashy tones, providing a natural balance to your complexion. It's a versatile shade that works beautifully across fair to tan skin tones to achieve an even, soft finish. <<PLACE>>
The **Latte Lowlighter by Rodial** is perfect for warming up brown or pigmented areas and adding definition. This shade is particularly effective for light-medium to tan skin tones, helping to correct and conceal for a more uniform appearance. <<PLACE>>
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
The chatbot failed to provide usage instructions and instead asked a clarifying question, which is a reasonable but incomplete response given the user's query.
Which booster drops are you referring to? Please specify the product name or brand.
product_information
12
1. Impaired Barrier
No
200
3.40s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-37",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How would you recommend using your booster drops?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How would you recommend using your booster drops?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which booster drops are you referring to? Please specify the product name or brand.
Products recommended (product_info_json)
[]
38
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly answered the user's question based on the company's policy.
We don't currently offer a subscription service for our products at Rodial.
**Would you like me to help you find a product for your skin concerns?**
faq
12
1. Impaired Barrier
No
200
2.70s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-38",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service for our products at Rodial.
**Would you like me to help you find a product for your skin concerns?**
Products recommended (product_info_json)
[]
39
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot correctly addressed the user's query by clarifying that the service is not offered and provided a relevant alternative.
I can certainly help with that! While we don't offer a subscription service at Rodial, you can always sign up for our newsletter to stay updated on new products, exclusive offers, and promotions.
**Would you like to sign up for our newsletter?**
faq
12
1. Impaired Barrier
No
200
10.26s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-39",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I can certainly help with that! While we don't offer a subscription service at Rodial, you can always sign up for our newsletter to stay updated on new products, exclusive offers, and promotions.
**Would you like to sign up for our newsletter?**
Products recommended (product_info_json)
[]
40
What is Rodial rewards?
Advise user as per FAQ website page or direct user to FAQ page
✕ Fail
The chatbot failed to provide the information or direct the user to the FAQ page as expected, instead providing a generic 'I don't know' response.
I'm sorry, I cannot confidently confirm the details of the Rodial rewards programme at this moment. For specific information regarding Rodial rewards, please contact our customer service team.
**Would you like me to help you find a product?**
faq
12
1. Impaired Barrier
No
200
2.95s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-40",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What is Rodial rewards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is Rodial rewards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I cannot confidently confirm the details of the Rodial rewards programme at this moment. For specific information regarding Rodial rewards, please contact our customer service team.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
41
How often do I use Retinol Resurfacing Pads Mini?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's specific question about usage frequency and instead pivoted to selling alternative products.
We don't currently stock the Retinol Resurfacing Pads Mini, but as an alternative, you could consider the **Bee Venom Night** serum. This serum is designed to help with fine lines and elasticity, which aligns with your goals. It contains retinol and hyaluronic acid, similar to the pads you asked about, to help resurface and replenish the skin. Bee Venom NightRodial£110.0
You might also like the **Vit C Brightening Serum**. This serum also contains hyaluronic acid and niacinamide, which are key ingredients in the Retinol Resurfacing Pads Mini, and can help with uneven skin tone and dullness. Vit C Brightening SerumRodial£95.0
**Which of these alternatives interests you most?**
product_information
12
1. Impaired Barrier
No
200
16.66s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-41",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use Retinol Resurfacing Pads Mini?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use Retinol Resurfacing Pads Mini?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}, {"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}]}
We don't currently stock the Retinol Resurfacing Pads Mini, but as an alternative, you could consider the **Bee Venom Night** serum. This serum is designed to help with fine lines and elasticity, which aligns with your goals. It contains retinol and hyaluronic acid, similar to the pads you asked about, to help resurface and replenish the skin. <<PLACE>>
You might also like the **Vit C Brightening Serum**. This serum also contains hyaluronic acid and niacinamide, which are key ingredients in the Retinol Resurfacing Pads Mini, and can help with uneven skin tone and dullness. <<PLACE>>
**Which of these alternatives interests you most?**
What's the key ingredients in the Salmon DNA Water Oil?
provide relevant product information to answer the question
✓ Pass
The response accurately identifies the key ingredients and provides relevant product information as expected.
The Salmon DNA Water Oil features a blend of key ingredients designed for skin regeneration and barrier repair. It contains Polynucleotides (PDRN), RejuveNAD™, and Epitensive™ to support cellular renewal, boost collagen, and improve firmness and elasticity. The nourishing oil phase includes babassu oil, jojoba oil, and amino acids to strengthen the lipid barrier, locking in hydration and preventing moisture loss. This product is suitable for combination, dry, normal, and oily skin types, addressing concerns like dryness, fine lines, and elasticity. Salmon DNA Water OilRodial£150.0
**Would you like to know more about how these ingredients benefit your skin?**
product_information
12
1. Impaired Barrier
No
200
7.88s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-42",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the Salmon DNA Water Oil?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the Salmon DNA Water Oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20087", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "150.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890792320, "demo_external_id": 0, "is_in_stock": true}]}
The Salmon DNA Water Oil features a blend of key ingredients designed for skin regeneration and barrier repair. It contains Polynucleotides (PDRN), RejuveNAD™, and Epitensive™ to support cellular renewal, boost collagen, and improve firmness and elasticity. The nourishing oil phase includes babassu oil, jojoba oil, and amino acids to strengthen the lipid barrier, locking in hydration and preventing moisture loss. This product is suitable for combination, dry, normal, and oily skin types, addressing concerns like dryness, fine lines, and elasticity. <<PLACE>>
**Would you like to know more about how these ingredients benefit your skin?**
is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that the product contains retinol and provided relevant information, even though it clarified the specific product name.
The Dragons Blood Hyaluronic Night Cream does contain retinol. This luxurious overnight moisturiser is formulated with time-release retinol to help plump and smooth the complexion, restoring a radiant glow. Dragons Blood Hyaluronic Night CreamRodial£85.0
**Would you like to know more about this night cream?**
product_information
12
1. Impaired Barrier
No
200
13.61s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-43",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4054", "product_name": "Dragons Blood Hyaluronic Night Cream", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDNGHT50_1.jpg?v=1691073767&width=1080", "external_id": 45339506245949, "demo_external_id": 57765174673757, "is_in_stock": true}]}
The Dragons Blood Hyaluronic Night Cream does contain retinol. This luxurious overnight moisturiser is formulated with time-release retinol to help plump and smooth the complexion, restoring a radiant glow. <<PLACE>>
**Would you like to know more about this night cream?**
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✓ Pass
The chatbot directly answered the user's question accurately based on the provided FAQ information.
We don't currently have a loyalty scheme in place.
**Can I help you with anything else?**
faq
12
1. Impaired Barrier
No
200
16.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-44",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have a loyalty scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have a loyalty scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty scheme in place.
**Can I help you with anything else?**
Products recommended (product_info_json)
[]
45
How does your loyalty scheme work?
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✕ Fail
The chatbot incorrectly stated there is no loyalty scheme instead of directing the user to the 'No Sun Club' FAQ page as required.
We don't currently have a specific loyalty scheme in place. However, we do offer exclusive promotions and discounts to our valued customers.
**Would you like to explore our current offers?**
faq
12
1. Impaired Barrier
No
200
3.20s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-45",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How does your loyalty scheme work?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How does your loyalty scheme work?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a specific loyalty scheme in place. However, we do offer exclusive promotions and discounts to our valued customers.
**Would you like to explore our current offers?**
Products recommended (product_info_json)
[]
46
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✓ Pass
The chatbot directly answered the user's question based on the company's current policy.
We don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product instead?**
faq
12
1. Impaired Barrier
No
200
2.81s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-46",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
47
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✕ Fail
The chatbot incorrectly stated that no subscription service exists instead of providing the requested information or directing the user to the FAQ page.
We don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product?**
faq
12
1. Impaired Barrier
No
200
2.63s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-47",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
48
Do you offer gift cards?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✕ Fail
The chatbot failed to provide the information or direct the user to the FAQ page as instructed, instead claiming it could not confirm the information.
I'm sorry, but I cannot confidently confirm whether we offer gift cards at this time. For the most accurate information, please contact our customer service team directly.
**Would you like me to help you find a product instead?**
faq
12
1. Impaired Barrier
No
200
2.71s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-48",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer gift cards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer gift cards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I cannot confidently confirm whether we offer gift cards at this time. For the most accurate information, please contact our customer service team directly.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
49
Do your products contain parabens?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's policy, fulfilling the intent of the FAQ.
That's a very good question about our product formulations!
At Rodial, we are committed to providing high-quality skincare. We do not formulate our products with parabens.
faq
12
1. Impaired Barrier
No
200
2.80s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-49",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do your products contain parabens?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do your products contain parabens?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very good question about our product formulations!
At Rodial, we are committed to providing high-quality skincare. We do not formulate our products with parabens.
Products recommended (product_info_json)
[]
50
Are your products considered medical grade?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
≈ Partial
The response provides a helpful explanation but fails to direct the user to the specific science and ingredients FAQ page as required by the expected behavior.
That's a really interesting question! The term "medical grade" isn't actually a regulated classification within the skincare industry here in the UK or Europe. It often refers to products sold in a clinical setting or by dermatologists, which typically contain a higher concentration of active ingredients.
At Rodial, we focus on creating high-performance, results-driven skincare using potent ingredients and innovative formulations. Our products are developed to deliver visible results, combining cutting-edge science with luxurious textures. While we don't use the "medical grade" label, our aim is always to provide effective solutions for various skin concerns.
If you have any specific skin concerns or are looking for products with particular ingredients, please do let me know, and I'd be happy to help guide you!
faq
12
1. Impaired Barrier
No
200
4.74s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-50",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are your products considered medical grade?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are your products considered medical grade?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really interesting question! The term "medical grade" isn't actually a regulated classification within the skincare industry here in the UK or Europe. It often refers to products sold in a clinical setting or by dermatologists, which typically contain a higher concentration of active ingredients.
At Rodial, we focus on creating high-performance, results-driven skincare using potent ingredients and innovative formulations. Our products are developed to deliver visible results, combining cutting-edge science with luxurious textures. While we don't use the "medical grade" label, our aim is always to provide effective solutions for various skin concerns.
If you have any specific skin concerns or are looking for products with particular ingredients, please do let me know, and I'd be happy to help guide you!
Products recommended (product_info_json)
[]
51
Are you products cruelty free?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's cruelty-free policy.
That's a really important question, and I'm happy to confirm that all Rodial products are indeed cruelty-free. We are committed to not testing on animals.
Is there anything else I can help you with regarding our products or skincare in general?
faq
12
1. Impaired Barrier
No
200
3.26s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-51",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are you products cruelty free?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are you products cruelty free?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really important question, and I'm happy to confirm that all Rodial products are indeed cruelty-free. We are committed to not testing on animals.
Is there anything else I can help you with regarding our products or skincare in general?
Products recommended (product_info_json)
[]
52
does tinted sunscreen contain oil
To reply based on the relevant barefaced product
✕ Fail
The response provided a generic answer instead of referencing the specific Barefaced product as required by the instructions.
That's a great question about tinted sunscreen!
Whether a tinted sunscreen contains oil really depends on the specific product and its formulation. Many tinted sunscreens are indeed formulated to be oil-free, especially those designed for oily or blemish-prone skin. However, others might contain beneficial oils to provide hydration, a dewy finish, or to help with the spreadability and feel of the product.
If you have a preference for oil-free products, it's always best to check the ingredient list or the product description for terms like "oil-free" or to scan for specific oils.
Is there anything else you'd like to know about tinted sunscreens or skincare in general?
product_information
12
1. Impaired Barrier
No
200
7.36s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-52",
"business_id": 12,
"user_input": [
{
"USER SAYS": "does tinted sunscreen contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "does tinted sunscreen contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question about tinted sunscreen!
Whether a tinted sunscreen contains oil really depends on the specific product and its formulation. Many tinted sunscreens are indeed formulated to be oil-free, especially those designed for oily or blemish-prone skin. However, others might contain beneficial oils to provide hydration, a dewy finish, or to help with the spreadability and feel of the product.
If you have a preference for oil-free products, it's always best to check the ingredient list or the product description for terms like "oil-free" or to scan for specific oils.
Is there anything else you'd like to know about tinted sunscreens or skincare in general?
Products recommended (product_info_json)
[]
53
How often do I use the polishing pads?
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide the information because it did not recognize the product, though it did attempt to clarify.
Which polishing pads are you referring to? Please specify the brand and product name.
product_information
12
1. Impaired Barrier
No
200
2.68s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-53",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use the polishing pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use the polishing pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which polishing pads are you referring to? Please specify the brand and product name.
Products recommended (product_info_json)
[]
54
What's the key ingredients in the overachiever serum?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not stock the requested product and provided relevant alternatives that share key ingredients, fulfilling the user's underlying need.
We don't stock The Overachiever Serum. However, as an alternative, you can try our Dragon's Blood Water Serum. This serum is designed to hydrate and plump the skin, helping to reduce the appearance of fine lines, which aligns with your goal for dryness and fine lines. It shares hyaluronic acid as a key ingredient with The Overachiever Serum.
Dragon's Blood Water SerumRodial£130.0
You might also consider our Bee Venom Night, another serum that contains hyaluronic acid. This product works overnight to help firm and revitalise the skin, targeting fine lines and improving elasticity while you sleep.
Bee Venom NightRodial£110.0
**Which of these serums sounds more suitable for you?**
product_information
12
1. Impaired Barrier
No
200
10.86s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-54",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the overachiever serum?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the overachiever serum?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4044", "product_name": "Dragon's Blood Water Serum", "brand_name": "Rodial", "rrp": "130.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/db_water_product.jpg?v=1739182056&width=1500", "external_id": 55656655028608, "demo_external_id": 57765165531485, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
We don't stock The Overachiever Serum. However, as an alternative, you can try our Dragon's Blood Water Serum. This serum is designed to hydrate and plump the skin, helping to reduce the appearance of fine lines, which aligns with your goal for dryness and fine lines. It shares hyaluronic acid as a key ingredient with The Overachiever Serum.
<<PLACE>>
You might also consider our Bee Venom Night, another serum that contains hyaluronic acid. This product works overnight to help firm and revitalise the skin, targeting fine lines and improving elasticity while you sleep.
<<PLACE>>
**Which of these serums sounds more suitable for you?**
The chatbot directly answered the user's question about oil content and provided relevant context about the product.
Yes, the **Rodial Salmon DNA Water Oil** does contain oil. It's a bi-phase water oil that includes a nourishing oil phase to strengthen the lipid barrier and lock in hydration. It's excellent for addressing dryness, fine lines, and elasticity concerns. Salmon DNA Water OilRodial£150.0
**Would you like to know more about its ingredients?**
product_information
12
1. Impaired Barrier
No
200
4.60s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-55",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20087", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "150.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890792320, "demo_external_id": 0, "is_in_stock": true}]}
Yes, the **Rodial Salmon DNA Water Oil** does contain oil. It's a bi-phase water oil that includes a nourishing oil phase to strengthen the lipid barrier and lock in hydration. It's excellent for addressing dryness, fine lines, and elasticity concerns. <<PLACE>>
**Would you like to know more about its ingredients?**
The chatbot accurately explains the core four philosophy and offers further assistance.
That's a brilliant question! The "Core Four" in skincare refers to the fundamental steps that form the backbone of any effective routine. These are generally:
1. **Cleanse:** Gently removing impurities, makeup, and excess oil from your skin.
2. **Treat:** Addressing specific skin concerns with targeted serums or treatments (e.g., for hydration, anti-ageing, brightening, or blemishes).
3. **Moisturise:** Hydrating and nourishing the skin to support its barrier function.
4. **Protect:** Applying a broad-spectrum SPF daily to shield your skin from harmful UV rays.
These four steps, when done consistently, can make a significant difference to your skin's health and appearance.
Would you like me to help you explore products for each of these steps, or perhaps build a routine tailored to your specific skin concerns?
product_information
12
1. Impaired Barrier
No
200
26.78s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-56",
"business_id": 12,
"user_input": [
{
"USER SAYS": "what is the core four"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "what is the core four", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a brilliant question! The "Core Four" in skincare refers to the fundamental steps that form the backbone of any effective routine. These are generally:
1. **Cleanse:** Gently removing impurities, makeup, and excess oil from your skin.
2. **Treat:** Addressing specific skin concerns with targeted serums or treatments (e.g., for hydration, anti-ageing, brightening, or blemishes).
3. **Moisturise:** Hydrating and nourishing the skin to support its barrier function.
4. **Protect:** Applying a broad-spectrum SPF daily to shield your skin from harmful UV rays.
These four steps, when done consistently, can make a significant difference to your skin's health and appearance.
Would you like me to help you explore products for each of these steps, or perhaps build a routine tailored to your specific skin concerns?
Products recommended (product_info_json)
[]
57
Can I use overachiever while breastfeeding
✓ Pass
The chatbot correctly identified that it does not carry the product and offered a helpful alternative.
Unfortunately, "Overachiever" is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to advise on its suitability for use while breastfeeding or to check how well it would suit your skin.
**Would you like me to find a similar product we do stock?**
product_information
12
1. Impaired Barrier
No
200
5.03s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p1-57",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I use overachiever while breastfeeding"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Hydrate dry skin"
},
"secondarySkinGoals": [
"Smooth fine lines",
"Improve elasticity"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use overachiever while breastfeeding", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, "Overachiever" is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to advise on its suitability for use while breastfeeding or to check how well it would suit your skin.
**Would you like me to find a similar product we do stock?**
Products recommended (product_info_json)
[]
58
What is the percentage of azelaic acid in overachiever
✓ Pass
The chatbot correctly identified that it does not carry the product, explained why it cannot provide the percentage, and offered relevant alternatives based on the user's needs.
We don't currently stock 'Overachiever', so I cannot confirm the exact percentage of azelaic acid in that product.
However, if you're looking for a serum that targets similar concerns like fine lines, uneven tone, and sensitivity, you might consider some of our Rodial options.
As an alternative to Barefaced's Overachiever, you can use our **Bee Venom Night** serum. This serum works to plump and smooth the skin, reducing the appearance of fine lines and wrinkles while you sleep. It shares hyaluronic acid and sodium lactate with Overachiever, both known for their hydrating and skin-conditioning benefits. Given your primary goal of addressing dryness and secondary goals of fine lines and elasticity, this product could be a great fit. Bee Venom NightRodial£110.0
You might also consider our **Vit C Brightening Serum**. This serum is designed to illuminate and revitalise the complexion, helping to reduce the look of fine lines and improve skin tone. It contains hyaluronic acid, which is also found in Overachiever, providing essential hydration. Vit C Brightening SerumRodial£95.0
**Which of these serums sounds more appealing to you?**
product_information
12
1. Impaired Barrier
No
200
12.79s
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},
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Full raw response
{"type": "debug", "debug": {"query": "What is the percentage of azelaic acid in overachiever", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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We don't currently stock 'Overachiever', so I cannot confirm the exact percentage of azelaic acid in that product.
However, if you're looking for a serum that targets similar concerns like fine lines, uneven tone, and sensitivity, you might consider some of our Rodial options.
As an alternative to Barefaced's Overachiever, you can use our **Bee Venom Night** serum. This serum works to plump and smooth the skin, reducing the appearance of fine lines and wrinkles while you sleep. It shares hyaluronic acid and sodium lactate with Overachiever, both known for their hydrating and skin-conditioning benefits. Given your primary goal of addressing dryness and secondary goals of fine lines and elasticity, this product could be a great fit. <<PLACE>>
You might also consider our **Vit C Brightening Serum**. This serum is designed to illuminate and revitalise the complexion, helping to reduce the look of fine lines and improve skin tone. It contains hyaluronic acid, which is also found in Overachiever, providing essential hydration. <<PLACE>>
**Which of these serums sounds more appealing to you?**
The chatbot correctly identified that it needed more information to provide an accurate safety assessment.
Which toning pads are you referring to? Please provide the brand and product name.
product_information
12
1. Impaired Barrier
No
200
15.96s
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],
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"skinTone": {
"question": "What is your skin tone?",
"answer": "Light/fair"
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"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
"recentlyExperienced": [
"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "are the toning pads pregnancy safe?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which toning pads are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
60
Is the new overachiever now better and more effective than the retinal?
✓ Pass
The chatbot correctly identified that the products are not in their catalog, provided helpful context about the ingredients, and offered a relevant alternative path.
It's great you're exploring these options! Unfortunately, neither 'The New Overachiever' nor 'The Retinal' are products we currently carry at Rodial. This means I can't directly compare their effectiveness or tell you which would be better for your skin.
However, I can offer some general insights based on what these ingredients typically aim to achieve:
* **Retinal (Retinaldehyde)**: This is a potent form of Vitamin A, known for its effectiveness in addressing signs of ageing like fine lines and improving skin texture. It's a powerful ingredient often recommended for those looking for significant renewal.
* **The New Overachiever**: Based on its description, this serum appears to be a multi-tasking product that includes ingredients like bakuchiol (a retinoid alternative), resveratrol, and azelaic acid. It aims to smooth texture, minimise pores, calm redness, and support collagen.
Since both products are not in our range, I cannot confidently advise on which would be more effective for your specific concerns.
**Would you like me to recommend some Rodial products that target dryness, fine lines, and elasticity?**
product_information
12
1. Impaired Barrier
No
200
15.25s
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"question": "What is your skin tone?",
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"question": "How often does your skin typically react to new products?",
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},
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"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
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}
}
Full raw response
{"type": "debug", "debug": {"query": "Is the new overachiever now better and more effective than the retinal?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It's great you're exploring these options! Unfortunately, neither 'The New Overachiever' nor 'The Retinal' are products we currently carry at Rodial. This means I can't directly compare their effectiveness or tell you which would be better for your skin.
However, I can offer some general insights based on what these ingredients typically aim to achieve:
* **Retinal (Retinaldehyde)**: This is a potent form of Vitamin A, known for its effectiveness in addressing signs of ageing like fine lines and improving skin texture. It's a powerful ingredient often recommended for those looking for significant renewal.
* **The New Overachiever**: Based on its description, this serum appears to be a multi-tasking product that includes ingredients like bakuchiol (a retinoid alternative), resveratrol, and azelaic acid. It aims to smooth texture, minimise pores, calm redness, and support collagen.
Since both products are not in our range, I cannot confidently advise on which would be more effective for your specific concerns.
**Would you like me to recommend some Rodial products that target dryness, fine lines, and elasticity?**
Products recommended (product_info_json)
[]
61
Is tinted moisturizer pregnancy safe
✕ Fail
The chatbot failed to answer the user's specific question about tinted moisturizer and instead recommended standard moisturizers that do not provide the tint requested.
While we don't currently stock a tinted moisturiser that is specifically verified as pregnancy-safe, I can recommend some hydrating options that have been filtered to exclude known pregnancy-caution ingredients. Please remember, this doesn't constitute verified pregnancy safety, and we always advise consulting a GP or midwife before using any new products during pregnancy.
Here are two options that could help with dryness and fine lines:
**Vit C Face Souffle by Rodial**
* This nourishing moisturiser is designed to target dullness, uneven tone, dehydration, and fine lines.
* It contains key ingredients like sunflower seed oil, glycerin, shea butter, squalane, and hyaluronic acid, all known for their hydrating properties.
* It is free from essential oils and volatile alcohol, making it a gentle choice for normal, dry, and combination skin types.
Vit C Face SouffleRodial£85.0
**Dragons Blood Sculpting Gel by Rodial**
* This gel-creme moisturiser is excellent for dehydration, elasticity, and fine lines, while also addressing dryness and redness.
* It features vitamin E, glycerin, and sunflower seed oil to deeply hydrate and soothe the skin.
* Suitable for oily, combination, and normal skin types, it offers a lighter texture while still providing significant moisture.
Dragons Blood Sculpting GelRodial£95.0
**Would you like to explore other hydrating options?**
product_information
12
1. Impaired Barrier
No
200
20.43s
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},
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],
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"question": "What is your skin tone?",
"answer": "Light/fair"
},
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"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
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"Flaky/scaly patches",
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}
}
Full raw response
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{"product_info": [{"id": "4067", "product_name": "Vit C Face Souffle", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCFaceSouffle.jpg?v=1691485534&width=1500", "external_id": 45339742929213, "demo_external_id": 57765185093981, "is_in_stock": true}, {"id": "4048", "product_name": "Dragons Blood Sculpting Gel", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDSRM50_1.jpg?v=1691073775&width=1500", "external_id": 45339490320701, "demo_external_id": 57765169758557, "is_in_stock": true}]}
While we don't currently stock a tinted moisturiser that is specifically verified as pregnancy-safe, I can recommend some hydrating options that have been filtered to exclude known pregnancy-caution ingredients. Please remember, this doesn't constitute verified pregnancy safety, and we always advise consulting a GP or midwife before using any new products during pregnancy.
Here are two options that could help with dryness and fine lines:
**Vit C Face Souffle by Rodial**
* This nourishing moisturiser is designed to target dullness, uneven tone, dehydration, and fine lines.
* It contains key ingredients like sunflower seed oil, glycerin, shea butter, squalane, and hyaluronic acid, all known for their hydrating properties.
* It is free from essential oils and volatile alcohol, making it a gentle choice for normal, dry, and combination skin types.
<<PLACE>>
**Dragons Blood Sculpting Gel by Rodial**
* This gel-creme moisturiser is excellent for dehydration, elasticity, and fine lines, while also addressing dryness and redness.
* It features vitamin E, glycerin, and sunflower seed oil to deeply hydrate and soothe the skin.
* Suitable for oily, combination, and normal skin types, it offers a lighter texture while still providing significant moisture.
<<PLACE>>
**Would you like to explore other hydrating options?**
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives to address the user's underlying skin concerns.
We don't currently stock a dermaplaning kit. However, if you're looking to achieve a smoother, brighter complexion and address concerns like dullness and uneven skin tone, we have some excellent alternatives.
The Soft Focus Drops are a hybrid cosmetic designed to instantly blur imperfections and give your skin a smoother appearance. They can help with concerns like dullness, uneven skin tone, and rough skin texture, similar to the benefits of dermaplaning. Soft Focus DropsRodial£75.0
Alternatively, the Vit C Energising Sheet Mask box of four is a mask that works to brighten and energise the skin, targeting dullness and uneven skin tone for a more radiant complexion. Vit C Energising Sheet Mask box of fourRodial£56.0
**Which of these sounds more appealing for your skin goals?**
product_information
12
1. Impaired Barrier
No
200
8.45s
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}
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"question": "What is your skin tone?",
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},
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"question": "How often does your skin typically react to new products?",
"answer": "Almost always"
},
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"Flaky/scaly patches",
"Burning/stinging/warm feeling",
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the dermaplanning kit?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4101", "product_name": "Soft Focus Drops", "brand_name": "Rodial", "rrp": "75.0", "current_price": 0.0, "discount": 0.0, "size": "31ml e 1.04 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKSFTDPS30_1.jpg?v=1691074121&width=1500", "external_id": 45339710259517, "demo_external_id": 57765202919773, "is_in_stock": true}, {"id": "4072", "product_name": "Vit C Energising Sheet Mask box of four", "brand_name": "Rodial", "rrp": "56.0", "current_price": 0.0, "discount": 0.0, "size": "4x 22g e POIDS NET WT 0.7oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKVITCELUMSK4_1.jpg?v=1691074280&width=1500", "external_id": 45339697414461, "demo_external_id": 57765187518813, "is_in_stock": true}]}
We don't currently stock a dermaplaning kit. However, if you're looking to achieve a smoother, brighter complexion and address concerns like dullness and uneven skin tone, we have some excellent alternatives.
The Soft Focus Drops are a hybrid cosmetic designed to instantly blur imperfections and give your skin a smoother appearance. They can help with concerns like dullness, uneven skin tone, and rough skin texture, similar to the benefits of dermaplaning. <<PLACE>>
Alternatively, the Vit C Energising Sheet Mask box of four is a mask that works to brighten and energise the skin, targeting dullness and uneven skin tone for a more radiant complexion. <<PLACE>>
**Which of these sounds more appealing for your skin goals?**
What are the benefits of this product? (While on a product page)
To provide a description of the benefits of the product which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product page context and incorrectly claimed the product was not in their catalog.
Unfortunately, "this product" is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to provide specific benefits or check how well it would suit your skin.
**Would you like me to find a similar product we do stock?**
product_information
12
2. Oily Blemish Prone
No
200
4.12s
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"question": "What is your primary skin goal?",
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},
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What are the benefits of this product? (While on a product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, "this product" is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to provide specific benefits or check how well it would suit your skin.
**Would you like me to find a similar product we do stock?**
Products recommended (product_info_json)
[]
64
Key benefits of Cerave hydrating cleanser?
To provide a description of the benefits of the product mentioned in the query. If the product is stocked by the business the product card should be shown. If the product is not stocked by the business, then a response should provide similar alternative products should be suggested.
✓ Pass
The chatbot correctly identified that the product was not in stock, provided suitable alternatives, and included the required product cards.
We don't stock the Cerave Hydrating Cleanser, but I can recommend some excellent alternatives from Rodial that offer similar benefits.
The **Bee Venom Cleansing Balm** is a fantastic alternative. Like the Cerave cleanser, it's designed to remove impurities without stripping your skin. It shares key ingredients like glycerin and tocopherol (Vitamin E), which are known for their hydrating and protective properties. This balm is particularly good for addressing your concerns with blackheads and blemishes, as it helps to deeply cleanse while nourishing the skin. Bee Venom Cleansing BalmRodial£45.0
Another great option is our **Salicylic Acid Gel Cleanser**. This cleanser also contains glycerin and tocopherol, providing a gentle yet effective cleanse. It's especially beneficial for targeting blemishes and blackheads, as salicylic acid is known for its ability to exfoliate inside the pores, helping to clear congestion and improve skin texture. Salicylic Acid Gel CleanserRodial£39.0
**Would you like to know more about either of these cleansers?**
product_information
12
2. Oily Blemish Prone
No
200
11.72s
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],
"free_form_flag": true,
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"skinType": {
"question": "How would you best describe your skin?",
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},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Key benefits of Cerave hydrating cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}]}
We don't stock the Cerave Hydrating Cleanser, but I can recommend some excellent alternatives from Rodial that offer similar benefits.
The **Bee Venom Cleansing Balm** is a fantastic alternative. Like the Cerave cleanser, it's designed to remove impurities without stripping your skin. It shares key ingredients like glycerin and tocopherol (Vitamin E), which are known for their hydrating and protective properties. This balm is particularly good for addressing your concerns with blackheads and blemishes, as it helps to deeply cleanse while nourishing the skin. <<PLACE>>
Another great option is our **Salicylic Acid Gel Cleanser**. This cleanser also contains glycerin and tocopherol, providing a gentle yet effective cleanse. It's especially beneficial for targeting blemishes and blackheads, as salicylic acid is known for its ability to exfoliate inside the pores, helping to clear congestion and improve skin texture. <<PLACE>>
**Would you like to know more about either of these cleansers?**
Whats the benefits of Beautypie happy face Jelly cleanser?
For the chat to mention this is not stocked but to breifly highlight the key benefits and to then suggest some similar options that are stocked
✓ Pass
The chatbot correctly identified that the product is not stocked, highlighted its key benefits, and provided suitable alternatives.
As an alternative to the Beauty Pie Happy Face No-Stress Jelly Cleanser, which we don't currently stock, you could consider our **Salicylic Acid Gel Cleanser**. The Beauty Pie cleanser is described as a gentle, hydrating gel-cream, and while our Salicylic Acid Gel Cleanser is also a gel cleanser, it focuses on purifying and clarifying the skin, which aligns with your goal of targeting blemishes and blackheads. It's formulated with salicylic acid, known for its exfoliating properties, alongside boswellic acid and allantoin to help refine pores and improve skin texture. Salicylic Acid Gel CleanserRodial£39.0
Another excellent option is our **Pink Diamond Cleansing Balm**. While the Beauty Pie cleanser is a gel, our cleansing balm offers a luxurious experience, transforming from a balm to an oil to a milk. It's designed to gently purify and refresh the skin, much like the Beauty Pie product, but with added diamond powder and vitamin E to illuminate and nourish. This could be a lovely choice for a thorough yet gentle cleanse. Pink Diamond Cleansing BalmRodial£55.0
**Which of these cleansers sounds more appealing to you?**
product_information
12
2. Oily Blemish Prone
No
200
12.84s
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"question": "What is your skin tone?",
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},
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"question": "How often does your skin typically react to new products?",
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},
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"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Whats the benefits of Beautypie happy face Jelly cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}, {"id": "4091", "product_name": "Pink Diamond Cleansing Balm", "brand_name": "Rodial", "rrp": "55.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDCLNS100_1.jpg?v=1691073925&width=1500", "external_id": 45339866202429, "demo_external_id": 57765197119837, "is_in_stock": true}]}
As an alternative to the Beauty Pie Happy Face No-Stress Jelly Cleanser, which we don't currently stock, you could consider our **Salicylic Acid Gel Cleanser**. The Beauty Pie cleanser is described as a gentle, hydrating gel-cream, and while our Salicylic Acid Gel Cleanser is also a gel cleanser, it focuses on purifying and clarifying the skin, which aligns with your goal of targeting blemishes and blackheads. It's formulated with salicylic acid, known for its exfoliating properties, alongside boswellic acid and allantoin to help refine pores and improve skin texture. <<PLACE>>
Another excellent option is our **Pink Diamond Cleansing Balm**. While the Beauty Pie cleanser is a gel, our cleansing balm offers a luxurious experience, transforming from a balm to an oil to a milk. It's designed to gently purify and refresh the skin, much like the Beauty Pie product, but with added diamond powder and vitamin E to illuminate and nourish. This could be a lovely choice for a thorough yet gentle cleanse. <<PLACE>>
**Which of these cleansers sounds more appealing to you?**
Does this contain parabens? (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If yes the chat should describe any ingredients that are parabens in the formula and what they are used for.
✕ Fail
The chatbot failed to identify the product context and incorrectly claimed the product is not carried by the brand.
I'm sorry, I can't provide specific ingredient information for "this" as it's not a product we currently carry at Rodial.
**Would you like me to help you find a Rodial product that addresses your concerns?**
product_information
12
2. Oily Blemish Prone
No
200
4.68s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-66",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain parabens? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain parabens? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't provide specific ingredient information for "this" as it's not a product we currently carry at Rodial.
**Would you like me to help you find a Rodial product that addresses your concerns?**
Products recommended (product_info_json)
[]
67
Does this contain fragrance (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If the product doesn't have fragrance but contains essential oils or other fragrant ingredients these should be mentioned.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, forcing the user to repeat information.
Which product are you asking about? Please provide the product name and brand.
product_information
12
2. Oily Blemish Prone
No
200
3.57s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-67",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain fragrance (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain fragrance (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about? Please provide the product name and brand.
Products recommended (product_info_json)
[]
68
Is this cruelty free ((Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting and the brand's claims on cruelty free.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which was a requirement of the expected behavior.
Which product are you referring to? Please provide the product name and brand.
product_information
12
2. Oily Blemish Prone
No
200
7.14s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-68",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is this cruelty free ((Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is this cruelty free ((Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the product name and brand.
Products recommended (product_info_json)
[]
69
How long will this last? (Whilst on product page)
To provide an estimate of how long the product will last based on the product size which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context from the page and provided an unhelpful error message instead of an estimate.
I'm sorry, but I cannot provide information on "this" as it is not a product we currently carry at Rodial.
**Would you like me to help you find a similar product we do stock?**
product_information
12
2. Oily Blemish Prone
No
200
3.88s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-69",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long will this last? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long will this last? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I cannot provide information on "this" as it is not a product we currently carry at Rodial.
**Would you like me to help you find a similar product we do stock?**
Products recommended (product_info_json)
[]
70
How often do I use this? (Whilst on product page)
To provide a response of how frequently it can be used based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a product page, resulting in a generic error message.
I'm sorry, I can't provide specific usage instructions as "this" isn't a product we currently carry at Rodial.
**Would you like me to suggest an alternative?**
product_information
12
2. Oily Blemish Prone
No
200
4.28s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-70",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't provide specific usage instructions as "this" isn't a product we currently carry at Rodial.
**Would you like me to suggest an alternative?**
Products recommended (product_info_json)
[]
71
How do I apply this? (Whilst on product page)
To provide a response of how to apply based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, leading to an incorrect claim that the product is not carried.
I cannot confidently confirm how to apply "this" as it is not a product we currently carry at Rodial.
**Would you like me to find a similar product we do stock?**
product_information
12
2. Oily Blemish Prone
No
200
3.81s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-71",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I apply this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I apply this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I cannot confidently confirm how to apply "this" as it is not a product we currently carry at Rodial.
**Would you like me to find a similar product we do stock?**
Products recommended (product_info_json)
[]
72
How long till I see results from using this? (Whilst on product page)
To provide a response it should take to see results of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context and incorrectly claimed the product was not in stock.
I'm sorry, I can't confidently confirm details about "this" as it's not a product we currently stock at Rodial.
**Would you like me to help you find an alternative?**
product_information
12
2. Oily Blemish Prone
No
200
4.23s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-72",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long till I see results from using this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long till I see results from using this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't confidently confirm details about "this" as it's not a product we currently stock at Rodial.
**Would you like me to help you find an alternative?**
Products recommended (product_info_json)
[]
73
is this okay for oily skin?
To provide a yes / no response based on whether the product is suitable for oily skin based on the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product from the context of the page and instead asked a clarifying question that should have been unnecessary.
Which product are you asking about?
product_information
12
2. Oily Blemish Prone
No
200
2.82s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-73",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is this okay for oily skin?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is this okay for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
74
Do you offer free shipping?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✓ Pass
The chatbot answered the shipping question accurately and provided a link/direction to the relevant information page.
We don't currently offer free shipping as a standard option. For detailed information on our shipping costs and delivery options, please visit our customer service page.
**Would you like me to help you find a product?**
faq
12
2. Oily Blemish Prone
No
200
2.72s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-74",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer free shipping?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer free shipping?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer free shipping as a standard option. For detailed information on our shipping costs and delivery options, please visit our customer service page.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
75
I brought the wrong product, can I exchange it for a different one?
Provide an answer based on the business' return policies and link to FAQ returns page if available
≈ Partial
The response provides clear return policy information but fails to include the requested link to the FAQ returns page.
We don't currently offer exchanges. However, you can return your product for a refund within 28 days of purchase, provided it's unopened and in its original packaging. Once we've processed your return, you're welcome to place a new order for the product you'd prefer.
**Would you like details on how to return an item?**
faq
12
2. Oily Blemish Prone
No
200
3.19s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-75",
"business_id": 12,
"user_input": [
{
"USER SAYS": "I brought the wrong product, can I exchange it for a different one?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "I brought the wrong product, can I exchange it for a different one?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer exchanges. However, you can return your product for a refund within 28 days of purchase, provided it's unopened and in its original packaging. Once we've processed your return, you're welcome to place a new order for the product you'd prefer.
**Would you like details on how to return an item?**
Products recommended (product_info_json)
[]
76
What do you do with my data and chat history?
To provide a clear and reassuring message and link to store privacy policy
≈ Partial
The response provides a clear explanation of data usage but fails to include the required link to the store's privacy policy.
Your chat responses and any photos you upload are used solely to generate your personalised skincare recommendations. They are not shared publicly and are either deleted or anonymised once they are no longer needed. We do not sell your data to third parties.
**Would you like to explore some personalised skincare recommendations?**
faq
12
2. Oily Blemish Prone
No
200
3.02s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-76",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What do you do with my data and chat history?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What do you do with my data and chat history?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Your chat responses and any photos you upload are used solely to generate your personalised skincare recommendations. They are not shared publicly and are either deleted or anonymised once they are no longer needed. We do not sell your data to third parties.
**Would you like to explore some personalised skincare recommendations?**
Products recommended (product_info_json)
[]
77
customer service
To provide an explanation of how to contact the business' customer service team and link to contact customer services page if available
✕ Fail
The response fails to provide specific contact information or a link to the customer service page as required.
I understand you're looking for customer service assistance. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please reach out to our dedicated customer service team directly, and they will be able to assist you further.
**Can I help you with anything else today?**
faq
12
2. Oily Blemish Prone
No
200
3.55s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-77",
"business_id": 12,
"user_input": [
{
"USER SAYS": "customer service"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "customer service", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're looking for customer service assistance. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please reach out to our dedicated customer service team directly, and they will be able to assist you further.
**Can I help you with anything else today?**
Products recommended (product_info_json)
[]
78
do you have any discounts on
Provide an answer based on the business' regular discounts if relevant and or link to FAQ page with additional information on this topic if available
✓ Pass
The chatbot directly answered the query regarding current discounts and provided actionable advice for staying informed.
We don't currently have any discounts running. For information on future promotions, please keep an eye on our website or sign up for our newsletter.
**Would you like to explore products for blemishes?**
faq
12
2. Oily Blemish Prone
No
200
2.52s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-78",
"business_id": 12,
"user_input": [
{
"USER SAYS": "do you have any discounts on"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "do you have any discounts on", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have any discounts running. For information on future promotions, please keep an eye on our website or sign up for our newsletter.
**Would you like to explore products for blemishes?**
Products recommended (product_info_json)
[]
79
Do you ship internationally?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✓ Pass
The chatbot confirms international shipping and offers to direct the user to the relevant FAQ page, fulfilling the core requirement.
We do ship internationally! For full details on which countries we deliver to and any associated costs, please visit our Delivery Information page.
**Would you like me to help you find that page?**
faq
12
2. Oily Blemish Prone
No
200
17.51s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-79",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you ship internationally?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you ship internationally?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do ship internationally! For full details on which countries we deliver to and any associated costs, please visit our Delivery Information page.
**Would you like me to help you find that page?**
Products recommended (product_info_json)
[]
80
Where is my order, it still hasn't arrived?
Advise how to track order and how contact customer services
≈ Partial
The response provides contact information for customer service but fails to advise the user on how to track their order.
I understand you're concerned about your missing order. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please contact our customer service team directly, and they will be able to assist you further.
faq
12
2. Oily Blemish Prone
No
200
4.54s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-80",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Where is my order, it still hasn't arrived?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Where is my order, it still hasn't arrived?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're concerned about your missing order. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please contact our customer service team directly, and they will be able to assist you further.
Products recommended (product_info_json)
[]
81
Do you have loyalty or a reward scheme?
Provide breif answer and direct user to the correct FAQ page section: Rewards
✕ Fail
The chatbot incorrectly stated there is no reward scheme and failed to direct the user to the Rewards FAQ page.
I'm afraid we don't currently have a loyalty or reward scheme in place at Rodial.
**Can I help you find a product for your skin concerns?**
faq
12
2. Oily Blemish Prone
No
200
3.62s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-81",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have loyalty or a reward scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have loyalty or a reward scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm afraid we don't currently have a loyalty or reward scheme in place at Rodial.
**Can I help you find a product for your skin concerns?**
Products recommended (product_info_json)
[]
82
Tell me more about your competitions?
Provide link to FAQ competition section
✕ Fail
The chatbot failed to provide the requested link to the FAQ competition section as specified in the expected behavior.
That's a lovely question! As your dedicated skincare advisor, I'm here to help you with all things skincare, from product recommendations to building routines and understanding ingredients.
However, I don't have access to information about ongoing competitions or promotional activities. For details on any current competitions, I'd recommend checking the official Rodial website or our social media channels, as that's where such announcements are usually made.
Is there anything else I can assist you with regarding your skincare needs today?
faq
12
2. Oily Blemish Prone
No
200
3.47s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-82",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Tell me more about your competitions?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Tell me more about your competitions?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a lovely question! As your dedicated skincare advisor, I'm here to help you with all things skincare, from product recommendations to building routines and understanding ingredients.
However, I don't have access to information about ongoing competitions or promotional activities. For details on any current competitions, I'd recommend checking the official Rodial website or our social media channels, as that's where such announcements are usually made.
Is there anything else I can assist you with regarding your skincare needs today?
Products recommended (product_info_json)
[]
83
Do you have any discount schemes?
Provide breif answer and direct user to the correct FAQ page section page
✕ Fail
The chatbot failed to provide the requested information or direct the user to the FAQ page, instead giving an unhelpful response and pivoting to an unrelated topic.
I cannot confidently confirm if we have specific discount schemes available. For the most up-to-date information on any promotions or offers, please contact our customer service team directly.
**Would you like me to help you find products for blemishes?**
faq
12
2. Oily Blemish Prone
No
200
9.78s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-83",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have any discount schemes?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have any discount schemes?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I cannot confidently confirm if we have specific discount schemes available. For the most up-to-date information on any promotions or offers, please contact our customer service team directly.
**Would you like me to help you find products for blemishes?**
Products recommended (product_info_json)
[]
84
Do you offer student discounts?
Provide breif answer and direct user to the correct FAQ page section page student and graduate discount
✕ Fail
The chatbot failed to provide the requested link to the FAQ page regarding student and graduate discounts.
I'm afraid we don't currently offer student discounts at Rodial.
**Can I help you find products for your skin concerns?**
faq
12
2. Oily Blemish Prone
No
200
3.90s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-84",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer student discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer student discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm afraid we don't currently offer student discounts at Rodial.
**Can I help you find products for your skin concerns?**
Products recommended (product_info_json)
[]
85
How do I cancel subscription
Provide answer and direct customer to correct FAQ page
✕ Fail
The chatbot failed to provide the direct link to the FAQ page as required by the expected behavior.
For information on how to cancel your subscription, please contact our customer service team directly. They will be able to assist you with the process.
**Would you like me to help you find their contact details?**
faq
12
2. Oily Blemish Prone
No
200
3.79s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-85",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I cancel subscription"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I cancel subscription", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For information on how to cancel your subscription, please contact our customer service team directly. They will be able to assist you with the process.
**Would you like me to help you find their contact details?**
Products recommended (product_info_json)
[]
86
How do I contact customer services?
Provide answer and direct user to FAQ page
≈ Partial
The chatbot provided the email address but failed to direct the user to the FAQ page as required.
For any customer service enquiries, please reach out to us at customerservices@rodial.co.uk. Our team is always happy to help!
**Can I help you with anything else?**
faq
12
2. Oily Blemish Prone
No
200
5.80s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-86",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I contact customer services?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I contact customer services?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For any customer service enquiries, please reach out to us at customerservices@rodial.co.uk. Our team is always happy to help!
**Can I help you with anything else?**
Products recommended (product_info_json)
[]
87
can i get a sample
Provide answer and direct user to FAQ page
≈ Partial
The chatbot answered the question but failed to provide the link to the FAQ page as required by the expected behavior.
We don't offer samples directly, but we do have some fantastic mini and travel-sized products available for purchase. These are perfect for trying out new items or taking your favourites on the go!
**Would you like me to show you some mini-sized products?**
faq
12
2. Oily Blemish Prone
No
200
2.94s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-87",
"business_id": 12,
"user_input": [
{
"USER SAYS": "can i get a sample"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "can i get a sample", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't offer samples directly, but we do have some fantastic mini and travel-sized products available for purchase. These are perfect for trying out new items or taking your favourites on the go!
**Would you like me to show you some mini-sized products?**
Products recommended (product_info_json)
[]
88
Do you offer healthcare discounts?
Provide breif answer and direct user to the correct FAQ page section page healthcare discount
✕ Fail
The chatbot failed to provide the requested information or direct the user to the specific FAQ page, instead giving an unhelpful 'I don't know' response.
I'm afraid I cannot confidently confirm whether we offer healthcare discounts at this time. For the most accurate and up-to-date information regarding any available discounts, please contact our customer service team directly.
**Would you like me to help you find a product instead?**
faq
12
2. Oily Blemish Prone
No
200
3.87s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-88",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer healthcare discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer healthcare discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm afraid I cannot confidently confirm whether we offer healthcare discounts at this time. For the most accurate and up-to-date information regarding any available discounts, please contact our customer service team directly.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
89
which ingredients are in this
provide relevant product information to answer the question
✓ Pass
The chatbot cannot provide product information without knowing which product the user is referring to, so asking for clarification is the correct behavior.
Which product are you asking about? Please provide the brand and product name.
product_information
12
2. Oily Blemish Prone
No
200
3.00s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-89",
"business_id": 12,
"user_input": [
{
"USER SAYS": "which ingredients are in this"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "which ingredients are in this", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about? Please provide the brand and product name.
Products recommended (product_info_json)
[]
90
How do I use the peptide finishing oil?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer how to use the product and instead pivoted to selling alternatives for a product it claims not to stock.
As an alternative to the Nip + Fab Peptide Fix Finishing Oil 2%, which we don't currently stock, you could consider the Rodial Vit C Brightening Tonic. This tonic shares glycerin, a key hydrating ingredient, and is designed to brighten and smooth the skin. While the Peptide Fix Finishing Oil is an oil, this tonic offers a different format to achieve similar skin-perfecting goals. It's excellent for addressing dullness and uneven skin tone, which aligns with the brightening and revitalising benefits of the oil you mentioned. Vit C Brightening TonicRodial£28.0
You might also like the Bee Venom Night serum. This serum is formulated with glycerin and tocopherol, both also found in the Peptide Fix Finishing Oil. It's designed to rejuvenate and revitalise the skin overnight, helping with concerns like fine lines and loss of elasticity, much like the peptide oil. This serum format can be a fantastic way to deliver potent ingredients for anti-ageing and skin smoothing. Bee Venom NightRodial£110.0
**Which of these alternatives sounds more appealing to you?**
product_information
12
2. Oily Blemish Prone
No
200
59.92s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-90",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the peptide finishing oil?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the peptide finishing oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4066", "product_name": "Vit C Brightening Tonic", "brand_name": "Rodial", "rrp": "28.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningTonicDeluxe.jpg?v=1691165113&width=1500", "external_id": 45339782316349, "demo_external_id": 57765184962909, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
As an alternative to the Nip + Fab Peptide Fix Finishing Oil 2%, which we don't currently stock, you could consider the Rodial Vit C Brightening Tonic. This tonic shares glycerin, a key hydrating ingredient, and is designed to brighten and smooth the skin. While the Peptide Fix Finishing Oil is an oil, this tonic offers a different format to achieve similar skin-perfecting goals. It's excellent for addressing dullness and uneven skin tone, which aligns with the brightening and revitalising benefits of the oil you mentioned. <<PLACE>>
You might also like the Bee Venom Night serum. This serum is formulated with glycerin and tocopherol, both also found in the Peptide Fix Finishing Oil. It's designed to rejuvenate and revitalise the skin overnight, helping with concerns like fine lines and loss of elasticity, much like the peptide oil. This serum format can be a fantastic way to deliver potent ingredients for anti-ageing and skin smoothing. <<PLACE>>
**Which of these alternatives sounds more appealing to you?**
What's the key ingredients of the Vitamin C brightening pads?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided relevant product information as expected.
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These ingredients work together to brighten, resurface, and retexturise the skin, helping to purify dull complexions and tighten pores. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about how these pads can help with blemishes and blackheads?**
product_information
12
2. Oily Blemish Prone
No
200
10.75s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-91",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients of the Vitamin C brightening pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients of the Vitamin C brightening pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These ingredients work together to brighten, resurface, and retexturise the skin, helping to purify dull complexions and tighten pores. <<PLACE>>
**Would you like to know more about how these pads can help with blemishes and blackheads?**
How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives with SPF protection.
Unfortunately, the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial.
As an alternative, you can try our Vit C SPF30 Moisturiser. This product offers SPF protection, similar to the mist you asked about, and shares key ingredients like sunflower seed wax and Vitamin E. It's a great option for daily defence.
Vit C SPF30 MoisturiserRodial£65.0
You might also consider the Dragons Blood Hyaluronic Moisturiser SPF15 EU. This moisturiser also provides SPF protection and contains chemical UV filters and hyaluronic acid to hydrate and protect your skin.
Dragons Blood Hyaluronic Moisturiser SPF15 EURodial£65.0
**Would you like to know more about either of these options?**
product_information
12
2. Oily Blemish Prone
No
200
12.67s
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"USER SAYS": "How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%"
}
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"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
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Full raw response
{"type": "debug", "debug": {"query": "How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4070", "product_name": "Vit C SPF30 Moisturiser", "brand_name": "Rodial", "rrp": "65.0", "current_price": 0.0, "discount": 0.0, "size": "40ml e 1.35 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKVITCSPF15UKRF_1.jpg?v=1691074328&width=1500", "external_id": 45339894022461, "demo_external_id": 57765186273629, "is_in_stock": true}, {"id": "4057", "product_name": "Dragons Blood Hyaluronic Moisturiser SPF15 EU", "brand_name": "Rodial", "rrp": "65.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDBSPFUK15RF_1.jpg?v=1688466974&width=1500", "external_id": 45339490713917, "demo_external_id": 57765177622877, "is_in_stock": true}]}
Unfortunately, the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial.
As an alternative, you can try our Vit C SPF30 Moisturiser. This product offers SPF protection, similar to the mist you asked about, and shares key ingredients like sunflower seed wax and Vitamin E. It's a great option for daily defence.
<<PLACE>>
You might also consider the Dragons Blood Hyaluronic Moisturiser SPF15 EU. This moisturiser also provides SPF protection and contains chemical UV filters and hyaluronic acid to hydrate and protect your skin.
<<PLACE>>
**Would you like to know more about either of these options?**
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about when to use glycolic acid and instead pivoted to selling unrelated products.
We don't stock 'Glycolic Fix Daily Cleansing Pads' by Nip + Fab, but I can suggest some excellent alternatives from Rodial.
For a luxurious cleansing experience that targets your concerns, consider our **Bee Venom Cleansing Balm**. This rich balm is designed to deeply cleanse and purify the skin, leaving it feeling soft and hydrated. It's an excellent choice for tackling blemishes and blackheads, promoting a clearer complexion. Bee Venom Cleansing BalmRodial£45.0
Another superb option is the **Pink Diamond Cleansing Balm**. This indulgent balm works to dissolve impurities and makeup while leaving your skin with a radiant, luminous glow. It's perfect for those looking to refine skin texture and achieve a brighter appearance, which can also help with the look of blemishes. Pink Diamond Cleansing BalmRodial£55.0
**Which of these cleansing balms appeals to you most?**
product_information
12
2. Oily Blemish Prone
No
200
18.48s
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"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
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"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
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]
}
}
Full raw response
{"type": "debug", "debug": {"query": "When to use glycolic fix", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4091", "product_name": "Pink Diamond Cleansing Balm", "brand_name": "Rodial", "rrp": "55.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDCLNS100_1.jpg?v=1691073925&width=1500", "external_id": 45339866202429, "demo_external_id": 57765197119837, "is_in_stock": true}]}
We don't stock 'Glycolic Fix Daily Cleansing Pads' by Nip + Fab, but I can suggest some excellent alternatives from Rodial.
For a luxurious cleansing experience that targets your concerns, consider our **Bee Venom Cleansing Balm**. This rich balm is designed to deeply cleanse and purify the skin, leaving it feeling soft and hydrated. It's an excellent choice for tackling blemishes and blackheads, promoting a clearer complexion. <<PLACE>>
Another superb option is the **Pink Diamond Cleansing Balm**. This indulgent balm works to dissolve impurities and makeup while leaving your skin with a radiant, luminous glow. It's perfect for those looking to refine skin texture and achieve a brighter appearance, which can also help with the look of blemishes. <<PLACE>>
**Which of these cleansing balms appeals to you most?**
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the product and provided relevant alternatives with similar benefits to address the user's underlying skincare goals.
We don't currently stock 'Protein Fix', but as an alternative, you can consider our **Collagen Drops**. This serum is designed to support skin vitality and resilience, much like the product you mentioned. It shares sodium hyaluronate as a key ingredient, known for its hydrating properties. Collagen DropsRodial£80.0
Another excellent option is our **Vit C Brightening Serum**. This serum also contains sodium hyaluronate and focuses on enhancing skin radiance, which can help with dullness, a concern addressed by 'Protein Fix'. Vit C Brightening SerumRodial£95.0
**Which of these serums interests you most?**
product_information
12
2. Oily Blemish Prone
No
200
41.64s
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}
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"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
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"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
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"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
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]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use protein fix with other products", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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We don't currently stock 'Protein Fix', but as an alternative, you can consider our **Collagen Drops**. This serum is designed to support skin vitality and resilience, much like the product you mentioned. It shares sodium hyaluronate as a key ingredient, known for its hydrating properties. <<PLACE>>
Another excellent option is our **Vit C Brightening Serum**. This serum also contains sodium hyaluronate and focuses on enhancing skin radiance, which can help with dullness, a concern addressed by 'Protein Fix'. <<PLACE>>
**Which of these serums interests you most?**
provide relevant product information to answer the question
✓ Pass
The chatbot provided relevant product recommendations suitable for a teen skincare routine and explained why they are appropriate.
Finding products suitable for teenagers, especially with concerns like blemishes and blackheads, is key to establishing a good skincare routine early on. Here are a couple of excellent options from Rodial that could be beneficial:
**Dragons Blood Hyaluronic Drink by Rodial**
* This toner is formulated with niacinamide and zinc gluconate, both known for their benefits in addressing blemishes and helping to manage skin concerns often faced by teenagers.
* It also contains hyaluronic acid and glycerin, providing essential hydration without feeling heavy, which is great for various skin types including oily and combination skin.
* It's free from volatile alcohol and essential oils, making it a gentle option for potentially sensitive young skin. Dragons Blood Hyaluronic DrinkRodial£59.0
**Dragons Blood Sculpting Gel by Rodial**
* This gel-cream moisturiser is ideal for oily, combination, and normal skin types, offering hydration while targeting concerns like dehydration and redness.
* It features Dragon's Blood, an ingredient known for its protective and soothing properties, which can be beneficial for skin prone to blemishes.
* The lightweight gel texture is perfect for younger skin, providing moisture without clogging pores. Dragons Blood Sculpting GelRodial£95.0
**Would you like to know more about how these can help with blemishes and blackheads?**
product_information
12
2. Oily Blemish Prone
No
200
5.35s
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],
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"question": "What is your skin tone?",
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},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
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}
}
Full raw response
{"type": "debug", "debug": {"query": "Teen range", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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Finding products suitable for teenagers, especially with concerns like blemishes and blackheads, is key to establishing a good skincare routine early on. Here are a couple of excellent options from Rodial that could be beneficial:
**Dragons Blood Hyaluronic Drink by Rodial**
* This toner is formulated with niacinamide and zinc gluconate, both known for their benefits in addressing blemishes and helping to manage skin concerns often faced by teenagers.
* It also contains hyaluronic acid and glycerin, providing essential hydration without feeling heavy, which is great for various skin types including oily and combination skin.
* It's free from volatile alcohol and essential oils, making it a gentle option for potentially sensitive young skin. <<PLACE>>
**Dragons Blood Sculpting Gel by Rodial**
* This gel-cream moisturiser is ideal for oily, combination, and normal skin types, offering hydration while targeting concerns like dehydration and redness.
* It features Dragon's Blood, an ingredient known for its protective and soothing properties, which can be beneficial for skin prone to blemishes.
* The lightweight gel texture is perfect for younger skin, providing moisture without clogging pores. <<PLACE>>
**Would you like to know more about how these can help with blemishes and blackheads?**
How often should I use ceramide fix over night cream
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives that address the user's underlying need for hydration.
Unfortunately, Ceramide Fix Over Night Cream is not a product we currently carry at Rodial. However, I can suggest some excellent alternatives from our range that focus on hydration and skin barrier support, similar to what you might expect from a ceramide product.
As an alternative, you can try the **Bee Venom Moisturiser**. This cream is designed to deeply hydrate and plump the skin, helping to reduce the appearance of fine lines and wrinkles. It shares key ingredients like vitamin E and glycerin, which are excellent for skin conditioning and moisture retention. This product is particularly beneficial for those looking to improve overall skin texture and firmness. Bee Venom MoisturiserRodial£135.0
You might also consider the **Vit C Face Souffle**. This treatment moisturiser also contains vitamin E and glycerin, providing essential hydration. It's known for its brightening properties, helping to even out skin tone and give you a radiant complexion. This could be a great choice if you're looking for a product that not only hydrates but also targets dullness. Vit C Face SouffleRodial£85.0
**Would you like to know more about either of these products?**
product_information
12
2. Oily Blemish Prone
No
200
14.05s
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"question": "What is your skin tone?",
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"question": "How often does your skin typically react to new products?",
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},
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}
}
Full raw response
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Unfortunately, Ceramide Fix Over Night Cream is not a product we currently carry at Rodial. However, I can suggest some excellent alternatives from our range that focus on hydration and skin barrier support, similar to what you might expect from a ceramide product.
As an alternative, you can try the **Bee Venom Moisturiser**. This cream is designed to deeply hydrate and plump the skin, helping to reduce the appearance of fine lines and wrinkles. It shares key ingredients like vitamin E and glycerin, which are excellent for skin conditioning and moisture retention. This product is particularly beneficial for those looking to improve overall skin texture and firmness. <<PLACE>>
You might also consider the **Vit C Face Souffle**. This treatment moisturiser also contains vitamin E and glycerin, providing essential hydration. It's known for its brightening properties, helping to even out skin tone and give you a radiant complexion. This could be a great choice if you're looking for a product that not only hydrates but also targets dullness. <<PLACE>>
**Would you like to know more about either of these products?**
provide relevant product information to answer the question
✓ Pass
The chatbot directly answers the user's question by clarifying the quantity for both available product options.
You're looking for our luxurious eye patches!
The **Salmon DNA Jelly Eye Patches by Rodial** come as a single pair, perfect for a targeted treatment. These patches are infused with PDRN, growth factors, and peptides to help address fine lines and wrinkles around the delicate eye area. Salmon DNA Jelly Eye PatchesRodial£15.0
We also offer the **Salmon DNA Jelly Eye Patches Pack of 4 by Rodial**, which contains four individual pairs of these rejuvenating eye patches. This pack is ideal for a more consistent treatment to tackle concerns like fine lines and wrinkles with powerful ingredients such as PDRN, growth factors, and peptides. Salmon DNA Jelly Eye Patches Pack of 4Rodial£56.0
**Which option best suits your skincare ritual?**
product_information
12
2. Oily Blemish Prone
No
200
5.58s
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"answer": "Reduce blemishes"
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],
"skinTone": {
"question": "What is your skin tone?",
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},
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"question": "How often does your skin typically react to new products?",
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},
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}
}
Full raw response
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{"product_info": [{"id": "20092", "product_name": "Salmon DNA Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Grey_-_Salmon_DNA_Jelly_Eye_Patches_01-LOGO_2.jpg?v=1773313345&width=1500", "external_id": 57505183957376, "demo_external_id": 0, "is_in_stock": true}, {"id": "20091", "product_name": "Salmon DNA Jelly Eye Patches Pack of 4", "brand_name": "Rodial", "rrp": "56.0", "current_price": 0.0, "discount": 0.0, "size": "3g x4", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Grey_-_Salmon_DNA_Jelly_Eye_Patches_01-LOGO_2.jpg?v=1773313345&width=1500", "external_id": 57506049851776, "demo_external_id": 0, "is_in_stock": true}]}
You're looking for our luxurious eye patches!
The **Salmon DNA Jelly Eye Patches by Rodial** come as a single pair, perfect for a targeted treatment. These patches are infused with PDRN, growth factors, and peptides to help address fine lines and wrinkles around the delicate eye area. <<PLACE>>
We also offer the **Salmon DNA Jelly Eye Patches Pack of 4 by Rodial**, which contains four individual pairs of these rejuvenating eye patches. This pack is ideal for a more consistent treatment to tackle concerns like fine lines and wrinkles with powerful ingredients such as PDRN, growth factors, and peptides. <<PLACE>>
**Which option best suits your skincare ritual?**
What is the difference between Banana and Peach Lowlighter?
Provide an asnswer
✓ Pass
The chatbot provided a clear comparison of the Banana and Peach shades while also offering additional context, fulfilling the user's request for information.
We chose the **Banana Lowlighter by Rodial** for you because it's ideal for brightening the under-eye area and adding luminosity. This shade works beautifully to lift and highlight, giving a refreshed appearance. Banana LowlighterRodial£38.0
The **Peach Lowlighter by Rodial** is an excellent choice for neutralising any green or cool tones, offering a natural balance to your complexion. It provides a soft, even finish, perfect for a seamless look. Peach LowlighterRodial£38.0
The **Latte Lowlighter by Rodial** is perfect for warming and correcting any brown or pigmented areas, while also adding definition. This shade helps to conceal and even out your skin tone beautifully. Latte LowlighterRodial£38.0
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
product_information
12
2. Oily Blemish Prone
free_form/lowlighter_shade_finder
200
1.94s
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],
"skinTone": {
"question": "What is your skin tone?",
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"skinReact": {
"question": "How often does your skin typically react to new products?",
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},
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]
}
}
Full raw response
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{"response": "", "type": "free_form/lowlighter_shade_finder"}
{"product_info": [{"id": "4786", "product_name": "Banana Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/PDP_PackshotGrey_LatteLowlighter.jpg?v=1715339143", "external_id": 45339746271549, "demo_external_id": 0, "is_in_stock": true}, {"id": "4785", "product_name": "Peach Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKPEACHLOWL_1.jpg?v=1691074027", "external_id": 45339780251965, "demo_external_id": 0, "is_in_stock": true}, {"id": "4784", "product_name": "Latte Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKBANLLNEW5.5_1_c7441168-9cdc-41d1-b74c-086303a49728.jpg?v=1688047903", "external_id": 48002812969277, "demo_external_id": 0, "is_in_stock": true}]}
We chose the **Banana Lowlighter by Rodial** for you because it's ideal for brightening the under-eye area and adding luminosity. This shade works beautifully to lift and highlight, giving a refreshed appearance. <<PLACE>>
The **Peach Lowlighter by Rodial** is an excellent choice for neutralising any green or cool tones, offering a natural balance to your complexion. It provides a soft, even finish, perfect for a seamless look. <<PLACE>>
The **Latte Lowlighter by Rodial** is perfect for warming and correcting any brown or pigmented areas, while also adding definition. This shade helps to conceal and even out your skin tone beautifully. <<PLACE>>
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
The chatbot provided clear, accurate instructions on how to use the booster drops and offered further assistance.
That's a brilliant question! Booster drops are fantastic for customising your skincare routine and targeting specific concerns.
Generally, there are two main ways to incorporate them:
1. **Mix with your existing products:** You can add a few drops (usually 1-3, depending on the product and your skin's needs) directly into your serum, moisturiser, or even your foundation. This allows you to supercharge your favourite products with active ingredients.
2. **Apply directly to the skin:** Alternatively, you can apply a few drops directly to cleansed skin before your serum and moisturiser. This method can deliver a more concentrated dose of the active ingredients.
The best way to use them really depends on the specific booster drops you have and the results you're looking for. Do you have a particular skin concern in mind, or are you curious about a specific type of booster? I'd be happy to offer more tailored advice!
product_information
12
2. Oily Blemish Prone
No
200
4.09s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-99",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How would you recommend using your booster drops?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How would you recommend using your booster drops?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a brilliant question! Booster drops are fantastic for customising your skincare routine and targeting specific concerns.
Generally, there are two main ways to incorporate them:
1. **Mix with your existing products:** You can add a few drops (usually 1-3, depending on the product and your skin's needs) directly into your serum, moisturiser, or even your foundation. This allows you to supercharge your favourite products with active ingredients.
2. **Apply directly to the skin:** Alternatively, you can apply a few drops directly to cleansed skin before your serum and moisturiser. This method can deliver a more concentrated dose of the active ingredients.
The best way to use them really depends on the specific booster drops you have and the results you're looking for. Do you have a particular skin concern in mind, or are you curious about a specific type of booster? I'd be happy to offer more tailored advice!
Products recommended (product_info_json)
[]
100
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly answered the user's question based on the company's current policy.
I'm sorry, we don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product?**
faq
12
2. Oily Blemish Prone
No
200
3.24s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-100",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, we don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
101
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly addressed the user's query by clarifying the service availability, which aligns with the expected behavior of providing information based on the FAQ.
We don't currently offer a subscription service at Rodial.
**Can I help you find a product instead?**
faq
12
2. Oily Blemish Prone
No
200
18.04s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-101",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service at Rodial.
**Can I help you find a product instead?**
Products recommended (product_info_json)
[]
102
What is Rodial rewards?
Advise user as per FAQ website page or direct user to FAQ page
✕ Fail
The chatbot failed to provide information about the rewards program or direct the user to the FAQ page, instead pivoting to an irrelevant product recommendation.
I'm sorry, but I don't have specific information about a 'Rodial Rewards' programme.
**Would you like me to help you find a product for blemishes?**
faq
12
2. Oily Blemish Prone
No
200
3.98s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-102",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What is Rodial rewards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is Rodial rewards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I don't have specific information about a 'Rodial Rewards' programme.
**Would you like me to help you find a product for blemishes?**
Products recommended (product_info_json)
[]
103
How often do I use Retinol Resurfacing Pads Mini?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about usage frequency and instead pivoted to recommending alternative products.
The Rodial Retinol Resurfacing Pads Mini are not currently stocked. However, as an alternative, you can consider the **Bee Venom Night** serum. This potent serum shares key ingredients like retinol and hyaluronic acid with the Resurfacing Pads, making it an excellent choice for targeting fine lines, wrinkles, and pigmentation. It also contains bee venom and anti-ageing peptides to further enhance skin rejuvenation and address blemishes. Bee Venom NightRodial£110.0
Another excellent option is the **Vit C Brightening Serum**. While it doesn't contain retinol, it features hyaluronic acid and niacinamide, both found in the Resurfacing Pads. This serum is perfect for tackling pigmentation and uneven skin tone, delivering a radiant and smooth complexion. It's particularly effective for those looking to brighten their skin and address blackheads. Vit C Brightening SerumRodial£95.0
**Which of these alternatives sounds more appealing for your skin goals?**
product_information
12
2. Oily Blemish Prone
No
200
13.20s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-103",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use Retinol Resurfacing Pads Mini?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use Retinol Resurfacing Pads Mini?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}, {"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}]}
The Rodial Retinol Resurfacing Pads Mini are not currently stocked. However, as an alternative, you can consider the **Bee Venom Night** serum. This potent serum shares key ingredients like retinol and hyaluronic acid with the Resurfacing Pads, making it an excellent choice for targeting fine lines, wrinkles, and pigmentation. It also contains bee venom and anti-ageing peptides to further enhance skin rejuvenation and address blemishes. <<PLACE>>
Another excellent option is the **Vit C Brightening Serum**. While it doesn't contain retinol, it features hyaluronic acid and niacinamide, both found in the Resurfacing Pads. This serum is perfect for tackling pigmentation and uneven skin tone, delivering a radiant and smooth complexion. It's particularly effective for those looking to brighten their skin and address blackheads. <<PLACE>>
**Which of these alternatives sounds more appealing for your skin goals?**
What's the key ingredients in the Salmon DNA Water Oil?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided relevant product information as expected.
The Salmon DNA Water Oil features a blend of powerful key ingredients: PDRN, RejuveNAD™, Epitensive™, Babassu Oil, Jojoba Oil, and Amino Acids. This advanced bi-phase water oil is designed to support cellular renewal, boost collagen, and improve firmness and elasticity, while also strengthening the lipid barrier to lock in hydration. Salmon DNA Water OilRodial£150.0
**Would you like to know more about its benefits for your skin?**
product_information
12
2. Oily Blemish Prone
No
200
10.61s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-104",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the Salmon DNA Water Oil?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the Salmon DNA Water Oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20087", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "150.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890792320, "demo_external_id": 0, "is_in_stock": true}]}
The Salmon DNA Water Oil features a blend of powerful key ingredients: PDRN, RejuveNAD™, Epitensive™, Babassu Oil, Jojoba Oil, and Amino Acids. This advanced bi-phase water oil is designed to support cellular renewal, boost collagen, and improve firmness and elasticity, while also strengthening the lipid barrier to lock in hydration. <<PLACE>>
**Would you like to know more about its benefits for your skin?**
is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that the specific product was not in the catalog and provided helpful, relevant information about a similar product that does contain the requested ingredient.
The product you're asking about, Dragon's Blood Hyaluronic Velvet Cream, is not currently in our catalogue.
However, the Rodial Dragons Blood Hyaluronic Night Cream does contain retinol. This luxurious overnight moisturiser is formulated with time-release retinol to help plump and smooth your complexion, restoring a radiant glow. It also features hyaluronic acid, squalane, and shea butter to hydrate and fortify the skin's moisture barrier, while dragon's blood soothes and conditions. Dragons Blood Hyaluronic Night CreamRodial£85.0
**Would you like me to tell you more about this product?**
product_information
12
2. Oily Blemish Prone
No
200
17.02s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-105",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4054", "product_name": "Dragons Blood Hyaluronic Night Cream", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDNGHT50_1.jpg?v=1691073767&width=1080", "external_id": 45339506245949, "demo_external_id": 57765174673757, "is_in_stock": true}]}
The product you're asking about, Dragon's Blood Hyaluronic Velvet Cream, is not currently in our catalogue.
However, the Rodial Dragons Blood Hyaluronic Night Cream does contain retinol. This luxurious overnight moisturiser is formulated with time-release retinol to help plump and smooth your complexion, restoring a radiant glow. It also features hyaluronic acid, squalane, and shea butter to hydrate and fortify the skin's moisture barrier, while dragon's blood soothes and conditions. <<PLACE>>
**Would you like me to tell you more about this product?**
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✓ Pass
The chatbot directly answered the user's question based on the current status of the loyalty scheme.
We don't currently have a loyalty scheme in place. However, we're always looking for ways to reward our valued customers.
**Would you like to explore our current offers?**
faq
12
2. Oily Blemish Prone
No
200
3.44s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-106",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have a loyalty scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have a loyalty scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty scheme in place. However, we're always looking for ways to reward our valued customers.
**Would you like to explore our current offers?**
Products recommended (product_info_json)
[]
107
How does your loyalty scheme work?
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✕ Fail
The chatbot provided incorrect information by stating there is no loyalty scheme, failing to direct the user to the existing 'No Sun Club' FAQ page as required.
We don't currently have a loyalty scheme in place. However, we do offer various promotions and exclusive offers throughout the year.
**Would you like me to check for current promotions?**
faq
12
2. Oily Blemish Prone
No
200
2.80s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-107",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How does your loyalty scheme work?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How does your loyalty scheme work?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty scheme in place. However, we do offer various promotions and exclusive offers throughout the year.
**Would you like me to check for current promotions?**
Products recommended (product_info_json)
[]
108
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✓ Pass
The chatbot directly answered the user's question based on the FAQ information provided.
We do not currently offer a subscription service.
**Would you like me to help you find a product?**
faq
12
2. Oily Blemish Prone
No
200
4.34s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-108",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do not currently offer a subscription service.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
109
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✕ Fail
The chatbot failed to provide the requested information or direct the user to the existing FAQ page, instead incorrectly claiming it could not confirm details.
I'm sorry, but I cannot confidently confirm details about a subscription service. For information on this, please contact our customer service team directly.
**Would you like me to help you find a product instead?**
faq
12
2. Oily Blemish Prone
No
200
3.07s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-109",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I cannot confidently confirm details about a subscription service. For information on this, please contact our customer service team directly.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
110
Do you offer gift cards?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the user's query based on the company's policy, which fulfills the intent of the expected behavior.
I'm sorry, but we do not currently offer gift cards at Rodial.
**Can I help you find a product instead?**
faq
12
2. Oily Blemish Prone
No
200
4.10s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-110",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer gift cards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer gift cards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but we do not currently offer gift cards at Rodial.
**Can I help you find a product instead?**
Products recommended (product_info_json)
[]
111
Do your products contain parabens?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the user's question accurately based on the brand's formulation standards.
That's a very important question regarding our product formulations!
At Rodial, we are committed to providing high-quality skincare, and I can confirm that our products are formulated without parabens. We prioritise using ingredients that are effective and well-received by the skin.
Is there anything else you'd like to know about our ingredients or products?
faq
12
2. Oily Blemish Prone
No
200
4.96s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-111",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do your products contain parabens?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do your products contain parabens?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very important question regarding our product formulations!
At Rodial, we are committed to providing high-quality skincare, and I can confirm that our products are formulated without parabens. We prioritise using ingredients that are effective and well-received by the skin.
Is there anything else you'd like to know about our ingredients or products?
Products recommended (product_info_json)
[]
112
Are your products considered medical grade?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✓ Pass
The response accurately addresses the query by explaining the brand's stance on the term 'medical grade' and offers further assistance, effectively fulfilling the intent of the FAQ.
That's a really interesting question!
At Rodial, we pride ourselves on creating high-performance skincare that delivers visible results, often inspired by aesthetic procedures. We formulate our products with potent, innovative ingredients and advanced technologies to target specific skin concerns effectively.
While our products are incredibly effective and utilise cutting-edge science, the term "medical grade" isn't a regulated classification in the skincare industry. We focus on bridging the gap between cosmetic and clinical treatments, offering powerful solutions you can use at home.
Is there a particular skin concern you're looking to address, or perhaps a specific product type you're curious about? I'd be happy to help you find the perfect Rodial solution!
faq
12
2. Oily Blemish Prone
No
200
5.61s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Are your products considered medical grade?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are your products considered medical grade?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really interesting question!
At Rodial, we pride ourselves on creating high-performance skincare that delivers visible results, often inspired by aesthetic procedures. We formulate our products with potent, innovative ingredients and advanced technologies to target specific skin concerns effectively.
While our products are incredibly effective and utilise cutting-edge science, the term "medical grade" isn't a regulated classification in the skincare industry. We focus on bridging the gap between cosmetic and clinical treatments, offering powerful solutions you can use at home.
Is there a particular skin concern you're looking to address, or perhaps a specific product type you're curious about? I'd be happy to help you find the perfect Rodial solution!
Products recommended (product_info_json)
[]
113
Are you products cruelty free?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's cruelty-free policy, fulfilling the intent of the FAQ requirement.
That's a really important question, and I'm happy to confirm that Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf.
Is there anything else I can help you with today, perhaps finding some products that might be perfect for your skin?
faq
12
2. Oily Blemish Prone
No
200
3.51s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Are you products cruelty free?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are you products cruelty free?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really important question, and I'm happy to confirm that Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf.
Is there anything else I can help you with today, perhaps finding some products that might be perfect for your skin?
Products recommended (product_info_json)
[]
114
does tinted sunscreen contain oil
To reply based on the relevant barefaced product
✕ Fail
The chatbot provided a generic answer instead of referencing the specific Barefaced product as required by the expected behavior.
That's a very good question! Whether a tinted sunscreen contains oil really depends on the specific formulation of the product.
Many tinted sunscreens are formulated to be oil-free, especially those designed for oily or blemish-prone skin. However, others might include various oils for their emollient, hydrating, or antioxidant properties, which can be beneficial for drier or more mature skin types.
The best way to know for sure is to check the ingredient list on the product packaging. Look for terms like "oil-free" on the front, and then scan the ingredients for common oils if you have a specific preference.
Is there a particular skin concern you have in mind, such as oily skin, that makes you ask about oil content? I'd be happy to help you understand what to look for!
product_information
12
2. Oily Blemish Prone
No
200
6.54s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "does tinted sunscreen contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "does tinted sunscreen contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very good question! Whether a tinted sunscreen contains oil really depends on the specific formulation of the product.
Many tinted sunscreens are formulated to be oil-free, especially those designed for oily or blemish-prone skin. However, others might include various oils for their emollient, hydrating, or antioxidant properties, which can be beneficial for drier or more mature skin types.
The best way to know for sure is to check the ingredient list on the product packaging. Look for terms like "oil-free" on the front, and then scan the ingredients for common oils if you have a specific preference.
Is there a particular skin concern you have in mind, such as oily skin, that makes you ask about oil content? I'd be happy to help you understand what to look for!
Products recommended (product_info_json)
[]
115
How often do I use the polishing pads?
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide product information and instead asked a clarifying question, which is reasonable but does not fulfill the expected behavior of providing the answer.
Which polishing pads are you referring to? Please provide the brand and product name.
product_information
12
2. Oily Blemish Prone
No
200
18.01s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use the polishing pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use the polishing pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which polishing pads are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
116
What's the key ingredients in the overachiever serum?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to provide the requested information about the Overachiever serum and instead pivoted to selling alternative products.
The Overachiever Hydrating Serum by SKINIST is not currently stocked here. However, I can suggest some excellent alternatives from Rodial that target similar concerns.
As an alternative to The Overachiever Hydrating Serum, you can try our **Vit C Brightening Serum**. This serum is an excellent match because it shares key ingredients like hyaluronic acid, sodium ascorbyl phosphate, and vegetable glycerin, all known for their hydrating and brightening properties. It works to even skin tone, reduce the appearance of dark spots, and protect against environmental damage, which aligns with your goals for blemishes and blackheads. Vit C Brightening SerumRodial£95.0
You might also consider the **Bee Venom Night** serum. This powerful serum also contains hyaluronic acid, retinol, and vegetable glycerin, making it a strong alternative for improving skin firmness and elasticity while you sleep. The retinol content can help with textural unevenness and dullness, similar to the benefits of The Overachiever Hydrating Serum. Bee Venom NightRodial£110.0
**Which of these serums interests you most?**
product_information
12
2. Oily Blemish Prone
No
200
30.00s
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"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the overachiever serum?"
}
],
"free_form_flag": true,
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"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the overachiever serum?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
The Overachiever Hydrating Serum by SKINIST is not currently stocked here. However, I can suggest some excellent alternatives from Rodial that target similar concerns.
As an alternative to The Overachiever Hydrating Serum, you can try our **Vit C Brightening Serum**. This serum is an excellent match because it shares key ingredients like hyaluronic acid, sodium ascorbyl phosphate, and vegetable glycerin, all known for their hydrating and brightening properties. It works to even skin tone, reduce the appearance of dark spots, and protect against environmental damage, which aligns with your goals for blemishes and blackheads. <<PLACE>>
You might also consider the **Bee Venom Night** serum. This powerful serum also contains hyaluronic acid, retinol, and vegetable glycerin, making it a strong alternative for improving skin firmness and elasticity while you sleep. The retinol content can help with textural unevenness and dullness, similar to the benefits of The Overachiever Hydrating Serum. <<PLACE>>
**Which of these serums interests you most?**
The chatbot correctly identified that it needs more information to answer the user's question accurately.
Which product are you asking about? Please provide the brand and product name.
product_information
12
2. Oily Blemish Prone
No
200
2.74s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-117",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about? Please provide the brand and product name.
Products recommended (product_info_json)
[]
118
what is the core four
explain the core 4 philosophy
✓ Pass
The chatbot accurately and clearly explains the core four skincare philosophy as requested.
That's a lovely question! When we talk about "the core four" in skincare, we're generally referring to the four fundamental steps that form the backbone of a healthy and effective routine. These are:
1. **Cleansing:** This is the first and most crucial step to remove makeup, dirt, oil, and impurities from your skin, preparing it for the next steps.
2. **Treating:** This involves using targeted serums or treatments that address specific concerns like fine lines, hyperpigmentation, or breakouts.
3. **Moisturising:** Essential for hydrating the skin, strengthening its barrier, and locking in the benefits of your treatments.
4. **SPF (Sun Protection Factor):** This is non-negotiable for daytime! Protecting your skin from harmful UV rays helps prevent premature ageing, sun damage, and maintains overall skin health.
These four steps, when done consistently, can make a significant difference to your complexion.
Would you like me to help you find some products for each of these steps, or perhaps discuss which types of treatments might be best for your skin concerns?
product_information
12
2. Oily Blemish Prone
No
200
5.71s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-118",
"business_id": 12,
"user_input": [
{
"USER SAYS": "what is the core four"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "what is the core four", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a lovely question! When we talk about "the core four" in skincare, we're generally referring to the four fundamental steps that form the backbone of a healthy and effective routine. These are:
1. **Cleansing:** This is the first and most crucial step to remove makeup, dirt, oil, and impurities from your skin, preparing it for the next steps.
2. **Treating:** This involves using targeted serums or treatments that address specific concerns like fine lines, hyperpigmentation, or breakouts.
3. **Moisturising:** Essential for hydrating the skin, strengthening its barrier, and locking in the benefits of your treatments.
4. **SPF (Sun Protection Factor):** This is non-negotiable for daytime! Protecting your skin from harmful UV rays helps prevent premature ageing, sun damage, and maintains overall skin health.
These four steps, when done consistently, can make a significant difference to your complexion.
Would you like me to help you find some products for each of these steps, or perhaps discuss which types of treatments might be best for your skin concerns?
Products recommended (product_info_json)
[]
119
Can I use overachiever while breastfeeding
✓ Pass
The chatbot correctly identified that it does not carry the product and provided a helpful follow-up offer.
Unfortunately, 'Overachiever' is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to advise on its suitability for use while breastfeeding.
**Would you like me to find a similar product we do stock?**
product_information
12
2. Oily Blemish Prone
No
200
4.76s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I use overachiever while breastfeeding"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use overachiever while breastfeeding", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, 'Overachiever' is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to advise on its suitability for use while breastfeeding.
**Would you like me to find a similar product we do stock?**
Products recommended (product_info_json)
[]
120
What is the percentage of azelaic acid in overachiever
✓ Pass
The chatbot correctly identified that it could not provide the specific information requested and offered relevant alternatives based on shared ingredients and benefits.
We don't stock the 'Overachiever' serum, so I cannot confirm its exact azelaic acid percentage.
However, as an alternative to the Barefaced Overachiever serum, you might consider our **Vit C Brightening Serum**. This serum also contains hyaluronic acid, which is a key ingredient in Overachiever, and it targets concerns like dullness and uneven texture. Our serum is designed to brighten and revitalise the skin, offering a similar serum format for your routine. Vit C Brightening SerumRodial£95.0
Another excellent option is our **Collagen Drops**. This serum also features hyaluronic acid and is formulated to help with skin texture and firmness, much like the Overachiever serum. It works to plump and hydrate the skin, contributing to a smoother, more refined complexion. Collagen DropsRodial£80.0
**Which of these alternatives sounds more appealing to you?**
product_information
12
2. Oily Blemish Prone
No
200
12.64s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "What is the percentage of azelaic acid in overachiever"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the percentage of azelaic acid in overachiever", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}, {"id": "4099", "product_name": "Collagen Drops", "brand_name": "Rodial", "rrp": "80.0", "current_price": 0.0, "discount": 0.0, "size": "31ml e 1.04 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBCOL30_1.jpg?v=1691073424&width=1500", "external_id": 45339707769149, "demo_external_id": 57765202100573, "is_in_stock": true}]}
We don't stock the 'Overachiever' serum, so I cannot confirm its exact azelaic acid percentage.
However, as an alternative to the Barefaced Overachiever serum, you might consider our **Vit C Brightening Serum**. This serum also contains hyaluronic acid, which is a key ingredient in Overachiever, and it targets concerns like dullness and uneven texture. Our serum is designed to brighten and revitalise the skin, offering a similar serum format for your routine. <<PLACE>>
Another excellent option is our **Collagen Drops**. This serum also features hyaluronic acid and is formulated to help with skin texture and firmness, much like the Overachiever serum. It works to plump and hydrate the skin, contributing to a smoother, more refined complexion. <<PLACE>>
**Which of these alternatives sounds more appealing to you?**
The response incorrectly identifies the product as pregnancy-safe despite it containing salicylic acid, which is generally advised against during pregnancy.
Yes, the Vit C Brightening Cleansing Pads are considered pregnancy-safe. These pads are designed to brighten and retexturize your skin with a blend of vitamin C, fruit AHA acids, and salicylic acid, which also helps to tighten pores. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about these pads?**
product_information
12
2. Oily Blemish Prone
No
200
12.89s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-121",
"business_id": 12,
"user_input": [
{
"USER SAYS": "are the toning pads pregnancy safe?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "are the toning pads pregnancy safe?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
Yes, the Vit C Brightening Cleansing Pads are considered pregnancy-safe. These pads are designed to brighten and retexturize your skin with a blend of vitamin C, fruit AHA acids, and salicylic acid, which also helps to tighten pores. <<PLACE>>
**Would you like to know more about these pads?**
Is the new overachiever now better and more effective than the retinal?
✓ Pass
The chatbot correctly identified that it does not stock the products, provided helpful context about both, and offered a relevant alternative path.
It's great you're exploring these options! However, neither 'The New Overachiever' nor 'The Retinal' are products we currently stock at Rodial.
From what I can gather about 'The New Overachiever', it's a multitasking serum with bakuchiol (a retinoid alternative), resveratrol, azelaic acid, hyaluronic acid, peptides, and plant exosomes. It aims to brighten, smooth texture, reduce fine lines and pores, hydrate, soothe redness, and improve firmness. It's noted as suitable for all skin types, including sensitive and acne-prone, and can be a pregnancy-friendly alternative.
'The Retinal' refers to retinaldehyde, a potent vitamin A derivative. It's known for reducing fine lines and wrinkles, improving skin texture and tone, diminishing hyperpigmentation, boosting collagen, and offering antibacterial properties for acne. It's generally suitable for most skin types, including mature, blemish-prone, and sensitive, but requires gradual introduction due to potential initial irritation and increased sun sensitivity. It should be avoided during pregnancy or breastfeeding.
Since we don't carry either product, I can't definitively say which would be 'better' or 'more effective' for your specific skin concerns.
**Would you like me to suggest a Rodial product for blemishes and blackheads?**
product_information
12
2. Oily Blemish Prone
No
200
17.21s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-122",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is the new overachiever now better and more effective than the retinal?"
}
],
"free_form_flag": true,
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"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is the new overachiever now better and more effective than the retinal?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It's great you're exploring these options! However, neither 'The New Overachiever' nor 'The Retinal' are products we currently stock at Rodial.
From what I can gather about 'The New Overachiever', it's a multitasking serum with bakuchiol (a retinoid alternative), resveratrol, azelaic acid, hyaluronic acid, peptides, and plant exosomes. It aims to brighten, smooth texture, reduce fine lines and pores, hydrate, soothe redness, and improve firmness. It's noted as suitable for all skin types, including sensitive and acne-prone, and can be a pregnancy-friendly alternative.
'The Retinal' refers to retinaldehyde, a potent vitamin A derivative. It's known for reducing fine lines and wrinkles, improving skin texture and tone, diminishing hyperpigmentation, boosting collagen, and offering antibacterial properties for acne. It's generally suitable for most skin types, including mature, blemish-prone, and sensitive, but requires gradual introduction due to potential initial irritation and increased sun sensitivity. It should be avoided during pregnancy or breastfeeding.
Since we don't carry either product, I can't definitively say which would be 'better' or 'more effective' for your specific skin concerns.
**Would you like me to suggest a Rodial product for blemishes and blackheads?**
Products recommended (product_info_json)
[]
123
Is tinted moisturizer pregnancy safe
✕ Fail
The chatbot recommended standard moisturizers instead of tinted moisturizers, failing to address the specific product category requested by the user.
While we don't have a tinted moisturiser that is officially verified as pregnancy-safe, I can recommend some hydrating options that have been filtered to exclude known pregnancy-contraindicated ingredients. Please note, this does not constitute verified pregnancy safety, and we always advise consulting with a GP or midwife before using any new products during pregnancy.
Here are two options that might be suitable:
**Vit C Face Souffle by Rodial**
* This nourishing moisturiser is rich in sunflower seed oil, shea butter, and squalane, which are excellent for addressing dehydration and dryness.
* It also contains ethyl ascorbic acid and vitamin E, known for targeting dullness and uneven tone, which can be concerns during pregnancy.
* This product is free from essential oils and volatile alcohol.
Vit C Face SouffleRodial£85.0
**Dragons Blood Sculpting Gel by Rodial**
* A gel-creme moisturiser that focuses on hydration and improving elasticity with ingredients like vitamin E, glycerin, and sunflower seed oil.
* It's particularly good for addressing dehydration and fine lines.
* This product is also free from essential oils and volatile alcohol.
Dragons Blood Sculpting GelRodial£95.0
**Would you like to explore other hydrating products?**
product_information
12
2. Oily Blemish Prone
No
200
7.41s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-123",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is tinted moisturizer pregnancy safe"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is tinted moisturizer pregnancy safe", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4067", "product_name": "Vit C Face Souffle", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCFaceSouffle.jpg?v=1691485534&width=1500", "external_id": 45339742929213, "demo_external_id": 57765185093981, "is_in_stock": true}, {"id": "4048", "product_name": "Dragons Blood Sculpting Gel", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDSRM50_1.jpg?v=1691073775&width=1500", "external_id": 45339490320701, "demo_external_id": 57765169758557, "is_in_stock": true}]}
While we don't have a tinted moisturiser that is officially verified as pregnancy-safe, I can recommend some hydrating options that have been filtered to exclude known pregnancy-contraindicated ingredients. Please note, this does not constitute verified pregnancy safety, and we always advise consulting with a GP or midwife before using any new products during pregnancy.
Here are two options that might be suitable:
**Vit C Face Souffle by Rodial**
* This nourishing moisturiser is rich in sunflower seed oil, shea butter, and squalane, which are excellent for addressing dehydration and dryness.
* It also contains ethyl ascorbic acid and vitamin E, known for targeting dullness and uneven tone, which can be concerns during pregnancy.
* This product is free from essential oils and volatile alcohol.
<<PLACE>>
**Dragons Blood Sculpting Gel by Rodial**
* A gel-creme moisturiser that focuses on hydration and improving elasticity with ingredients like vitamin E, glycerin, and sunflower seed oil.
* It's particularly good for addressing dehydration and fine lines.
* This product is also free from essential oils and volatile alcohol.
<<PLACE>>
**Would you like to explore other hydrating products?**
provide relevant product information to answer the question
✕ Fail
The chatbot refused to provide standard product usage instructions for a common consumer skincare tool, which falls within its scope of providing product information.
Ah, dermaplaning kits are a popular topic! While I understand you're curious about how to use one, as an AI skincare advisor, I'm not able to provide instructions or advice on cosmetic procedures like dermaplaning. For guidance on how to safely and effectively use a dermaplaning kit, I recommend consulting with a qualified aesthetician or dermatologist.
**Would you like me to help you find skincare products?**
product_information
12
2. Oily Blemish Prone
No
200
4.81s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p2-124",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the dermaplanning kit?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Feels and looks oily all over; face appears highly shiny by midday"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Minimise pore visibility",
"Minimise blackheads"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Olive"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Never"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the dermaplanning kit?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Ah, dermaplaning kits are a popular topic! While I understand you're curious about how to use one, as an AI skincare advisor, I'm not able to provide instructions or advice on cosmetic procedures like dermaplaning. For guidance on how to safely and effectively use a dermaplaning kit, I recommend consulting with a qualified aesthetician or dermatologist.
**Would you like me to help you find skincare products?**
Products recommended (product_info_json)
[]
125
What are the benefits of this product? (While on a product page)
To provide a description of the benefits of the product which product page the user is visiting.
✕ Fail
The chatbot failed to detect the context of the product page and instead asked the user for information it should have already had access to.
I'm sorry, I can't tell you the benefits of the product you're viewing without knowing its name.
**Could you please tell me the product's name?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
3.05s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-125",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What are the benefits of this product? (While on a product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What are the benefits of this product? (While on a product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't tell you the benefits of the product you're viewing without knowing its name.
**Could you please tell me the product's name?**
Products recommended (product_info_json)
[]
126
Key benefits of Cerave hydrating cleanser?
To provide a description of the benefits of the product mentioned in the query. If the product is stocked by the business the product card should be shown. If the product is not stocked by the business, then a response should provide similar alternative products should be suggested.
✓ Pass
The chatbot correctly identified that the product was not in stock and provided suitable alternatives with product cards as requested.
As an alternative to the CeraVe Hydrating Cleanser, which we do not currently stock, you can try our **Bee Venom Cleansing Balm**. This luxurious balm offers a similar gentle cleansing experience, effectively removing dirt, oil, and make-up without stripping the skin. It shares key hydrating ingredients like glycerin and tocopherol, ensuring your skin feels nourished rather than dry. The Bee Venom Cleansing Balm is particularly beneficial for your goal of addressing pigmentation, as it helps to promote a more even skin tone.
Bee Venom Cleansing BalmRodial£45.0
You might also consider our **Salicylic Acid Gel Cleanser**. This cleanser also shares glycerin and tocopherol, providing a thorough yet balanced cleanse. It's an excellent choice for targeting blemishes and pigmentation concerns, helping to clarify the skin and improve overall texture.
Salicylic Acid Gel CleanserRodial£39.0
**Which of these cleansers aligns best with your skincare routine?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
12.31s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-126",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Key benefits of Cerave hydrating cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Key benefits of Cerave hydrating cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}]}
As an alternative to the CeraVe Hydrating Cleanser, which we do not currently stock, you can try our **Bee Venom Cleansing Balm**. This luxurious balm offers a similar gentle cleansing experience, effectively removing dirt, oil, and make-up without stripping the skin. It shares key hydrating ingredients like glycerin and tocopherol, ensuring your skin feels nourished rather than dry. The Bee Venom Cleansing Balm is particularly beneficial for your goal of addressing pigmentation, as it helps to promote a more even skin tone.
<<PLACE>>
You might also consider our **Salicylic Acid Gel Cleanser**. This cleanser also shares glycerin and tocopherol, providing a thorough yet balanced cleanse. It's an excellent choice for targeting blemishes and pigmentation concerns, helping to clarify the skin and improve overall texture.
<<PLACE>>
**Which of these cleansers aligns best with your skincare routine?**
Whats the benefits of Beautypie happy face Jelly cleanser?
For the chat to mention this is not stocked but to breifly highlight the key benefits and to then suggest some similar options that are stocked
✓ Pass
The response correctly identified that the product is not stocked, highlighted its key benefits, and provided relevant alternatives.
We don't stock the Beauty Pie Happy Face No-Stress Jelly Cleanser, which is described as a moisturising and pH-balanced gel-cream cleanser designed to remove impurities, makeup, and SPF without stripping the skin, leaving it soft and hydrated. It's noted for its suitability for all skin types, especially sensitive skin, and contains ingredients like Rosa Damascena Flower Water, Aloe Barbadensis Leaf Juice Powder, and Ceramides.
As an alternative, you might consider our cleansers that offer similar benefits in removing impurities and supporting skin health.
The Rodial Bee Venom Cleansing Balm is a luxurious treatment cleanser that works to deeply cleanse and purify the skin, leaving it feeling soft and supple. It's formulated to provide a thorough cleanse while maintaining skin comfort. Bee Venom Cleansing BalmRodial£45.0
Alternatively, the Rodial Salicylic Acid Gel Cleanser is an excellent choice for a deep cleanse, helping to purify and clarify the skin. This gel cleanser is particularly effective for targeting blemishes and improving skin texture. Salicylic Acid Gel CleanserRodial£39.0
**Would you like to know more about either of these cleansers?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
25.53s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-127",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Whats the benefits of Beautypie happy face Jelly cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Whats the benefits of Beautypie happy face Jelly cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}]}
We don't stock the Beauty Pie Happy Face No-Stress Jelly Cleanser, which is described as a moisturising and pH-balanced gel-cream cleanser designed to remove impurities, makeup, and SPF without stripping the skin, leaving it soft and hydrated. It's noted for its suitability for all skin types, especially sensitive skin, and contains ingredients like Rosa Damascena Flower Water, Aloe Barbadensis Leaf Juice Powder, and Ceramides.
As an alternative, you might consider our cleansers that offer similar benefits in removing impurities and supporting skin health.
The Rodial Bee Venom Cleansing Balm is a luxurious treatment cleanser that works to deeply cleanse and purify the skin, leaving it feeling soft and supple. It's formulated to provide a thorough cleanse while maintaining skin comfort. <<PLACE>>
Alternatively, the Rodial Salicylic Acid Gel Cleanser is an excellent choice for a deep cleanse, helping to purify and clarify the skin. This gel cleanser is particularly effective for targeting blemishes and improving skin texture. <<PLACE>>
**Would you like to know more about either of these cleansers?**
Does this contain parabens? (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If yes the chat should describe any ingredients that are parabens in the formula and what they are used for.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which is a core requirement of the expected behavior.
Which product are you referring to?
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
5.07s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-128",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain parabens? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain parabens? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to?
Products recommended (product_info_json)
[]
129
Does this contain fragrance (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If the product doesn't have fragrance but contains essential oils or other fragrant ingredients these should be mentioned.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which is a core requirement of the expected behavior.
Which product are you referring to? Please provide the product name and brand.
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
4.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-129",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain fragrance (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain fragrance (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the product name and brand.
Products recommended (product_info_json)
[]
130
Is this cruelty free ((Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting and the brand's claims on cruelty free.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which was a requirement of the expected behavior.
Which product are you referring to? Please provide the product name and brand.
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
4.06s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-130",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is this cruelty free ((Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is this cruelty free ((Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the product name and brand.
Products recommended (product_info_json)
[]
131
How long will this last? (Whilst on product page)
To provide an estimate of how long the product will last based on the product size which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context from the page and instead claimed the product does not exist.
I'm sorry, I can't provide information on "this" as it's not a specific product we carry at Rodial.
**Would you like me to help you find a similar product?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
5.50s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-131",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long will this last? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long will this last? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't provide information on "this" as it's not a specific product we carry at Rodial.
**Would you like me to help you find a similar product?**
Products recommended (product_info_json)
[]
132
How often do I use this? (Whilst on product page)
To provide a response of how frequently it can be used based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to utilize the context of the product page the user was currently visiting, forcing the user to repeat information.
Which product are you referring to?
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
4.69s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-132",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to?
Products recommended (product_info_json)
[]
133
How do I apply this? (Whilst on product page)
To provide a response of how to apply based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to detect the context of the product page and incorrectly claimed the product was not in the catalog.
I'm sorry, but it looks like "this" isn't a specific product we currently carry at Rodial, so I can't advise on its application.
**Would you like me to help you find a Rodial product that addresses your concerns?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
4.80s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-133",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I apply this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I apply this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but it looks like "this" isn't a specific product we currently carry at Rodial, so I can't advise on its application.
**Would you like me to help you find a Rodial product that addresses your concerns?**
Products recommended (product_info_json)
[]
134
How long till I see results from using this? (Whilst on product page)
To provide a response it should take to see results of the product page the user is visiting.
✕ Fail
The chatbot failed to provide the information despite the user being on a specific product page where the context should have been available.
Which product are you referring to?
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
5.83s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-134",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long till I see results from using this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long till I see results from using this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to?
Products recommended (product_info_json)
[]
135
is this okay for oily skin?
To provide a yes / no response based on whether the product is suitable for oily skin based on the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product from the context of the page and instead asked a clarifying question that should have been unnecessary.
Which product are you asking about?
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
3.76s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-135",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is this okay for oily skin?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is this okay for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
136
Do you offer free shipping?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✕ Fail
The chatbot failed to provide the shipping policy information and did not link to the FAQ page as expected.
I cannot confidently confirm the details regarding free shipping. For the most accurate and up-to-date information, please visit our website or contact our customer service team.
**Would you like me to help you find a product?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
2.88s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-136",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer free shipping?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer free shipping?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I cannot confidently confirm the details regarding free shipping. For the most accurate and up-to-date information, please visit our website or contact our customer service team.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
137
I brought the wrong product, can I exchange it for a different one?
Provide an answer based on the business' return policies and link to FAQ returns page if available
≈ Partial
The response explains the exchange policy well but fails to provide the requested link to the FAQ returns page.
We want you to be absolutely delighted with your Rodial products! While we don't offer direct exchanges, you can return any unwanted items for a refund within 28 days of purchase, provided they are unopened and in their original packaging. Once your return is processed, you'll be free to place a new order for the product you truly desire.
**Would you like to know more about our returns policy?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.88s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-137",
"business_id": 12,
"user_input": [
{
"USER SAYS": "I brought the wrong product, can I exchange it for a different one?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "I brought the wrong product, can I exchange it for a different one?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We want you to be absolutely delighted with your Rodial products! While we don't offer direct exchanges, you can return any unwanted items for a refund within 28 days of purchase, provided they are unopened and in their original packaging. Once your return is processed, you'll be free to place a new order for the product you truly desire.
**Would you like to know more about our returns policy?**
Products recommended (product_info_json)
[]
138
What do you do with my data and chat history?
To provide a clear and reassuring message and link to store privacy policy
≈ Partial
The response provides a reassuring explanation of data usage but fails to include the required link to the store's privacy policy.
Your chat responses and any photos you upload are used solely to generate your personalised skincare recommendations. They are not shared publicly and are deleted or anonymised once no longer needed. We do not sell your data to third parties.
**Would you like me to help you find a product?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
2.42s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-138",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What do you do with my data and chat history?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What do you do with my data and chat history?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Your chat responses and any photos you upload are used solely to generate your personalised skincare recommendations. They are not shared publicly and are deleted or anonymised once no longer needed. We do not sell your data to third parties.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
139
customer service
To provide an explanation of how to contact the business' customer service team and link to contact customer services page if available
≈ Partial
The response explains how to contact customer service but fails to provide the actual link to the contact page as requested.
I understand you're looking for customer service. For specific enquiries regarding orders, returns, or account information, our dedicated team is best equipped to assist you.
Please contact Rodial's customer service directly via the contact details on our website. They will be able to provide you with the most accurate and timely support.
**Can I help you with anything else today?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.62s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-139",
"business_id": 12,
"user_input": [
{
"USER SAYS": "customer service"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "customer service", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're looking for customer service. For specific enquiries regarding orders, returns, or account information, our dedicated team is best equipped to assist you.
Please contact Rodial's customer service directly via the contact details on our website. They will be able to provide you with the most accurate and timely support.
**Can I help you with anything else today?**
Products recommended (product_info_json)
[]
140
do you have any discounts on
Provide an answer based on the business' regular discounts if relevant and or link to FAQ page with additional information on this topic if available
✓ Pass
The chatbot correctly stated it lacks specific discount info and directed the user to the website, which aligns with the expected behavior.
I don't have any information on specific discounts or promotions at the moment. For the most up-to-date details on any offers, I recommend checking our website or contacting our customer service team directly.
**Would you like me to help you find a product instead?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.99s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-140",
"business_id": 12,
"user_input": [
{
"USER SAYS": "do you have any discounts on"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "do you have any discounts on", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I don't have any information on specific discounts or promotions at the moment. For the most up-to-date details on any offers, I recommend checking our website or contacting our customer service team directly.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
141
Do you ship internationally?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✓ Pass
The response confirms international shipping and directs the user to the relevant information page as expected.
We do ship internationally! For full details on our international shipping options and any associated costs, please visit our Delivery Information page on the website.
**Would you like me to help you find a product?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
2.94s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-141",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you ship internationally?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you ship internationally?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do ship internationally! For full details on our international shipping options and any associated costs, please visit our Delivery Information page on the website.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
142
Where is my order, it still hasn't arrived?
Advise how to track order and how contact customer services
≈ Partial
The chatbot provided contact information for customer service but failed to advise the user on how to track their order.
I understand you're concerned about your order not arriving yet. That sounds frustrating, and I completely understand you'd want this resolved quickly. For any issues regarding your order, please contact our customer service team directly, and they will be able to assist you further.
**Would you like me to help you find a product?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.47s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-142",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Where is my order, it still hasn't arrived?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Where is my order, it still hasn't arrived?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're concerned about your order not arriving yet. That sounds frustrating, and I completely understand you'd want this resolved quickly. For any issues regarding your order, please contact our customer service team directly, and they will be able to assist you further.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
143
Do you have loyalty or a reward scheme?
Provide breif answer and direct user to the correct FAQ page section: Rewards
✕ Fail
The chatbot incorrectly stated there is no reward scheme and failed to direct the user to the Rewards FAQ page as required.
We don't currently have a loyalty or reward scheme in place. However, we're always looking for ways to enhance your experience with us, so do keep an eye on our website for any future updates!
**Is there anything else I can assist you with today?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
18.65s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-143",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have loyalty or a reward scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have loyalty or a reward scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty or reward scheme in place. However, we're always looking for ways to enhance your experience with us, so do keep an eye on our website for any future updates!
**Is there anything else I can assist you with today?**
Products recommended (product_info_json)
[]
144
Tell me more about your competitions?
Provide link to FAQ competition section
✕ Fail
The chatbot failed to provide the requested link to the FAQ competition section as specified in the expected behavior.
That's a lovely question! As your dedicated skincare advisor, my expertise lies in helping you find the perfect products and routines for your skin.
I don't have direct information about any ongoing or past competitions, as that's a bit outside my area of skincare advice. However, I'd recommend keeping an eye on our official social media channels and our website for any exciting announcements regarding competitions or promotions.
Is there anything I can help you with regarding your skincare needs today?
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.73s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-144",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Tell me more about your competitions?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Tell me more about your competitions?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a lovely question! As your dedicated skincare advisor, my expertise lies in helping you find the perfect products and routines for your skin.
I don't have direct information about any ongoing or past competitions, as that's a bit outside my area of skincare advice. However, I'd recommend keeping an eye on our official social media channels and our website for any exciting announcements regarding competitions or promotions.
Is there anything I can help you with regarding your skincare needs today?
Products recommended (product_info_json)
[]
145
Do you have any discount schemes?
Provide breif answer and direct user to the correct FAQ page section page
≈ Partial
The response answers the question but fails to provide the requested link to the FAQ page section.
We don't currently have any specific discount schemes running. However, we often have special promotions and offers, so do keep an eye on our website or sign up for our newsletter to stay informed!
**Would you like to explore products that target blemishes?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.04s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-145",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have any discount schemes?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have any discount schemes?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have any specific discount schemes running. However, we often have special promotions and offers, so do keep an eye on our website or sign up for our newsletter to stay informed!
**Would you like to explore products that target blemishes?**
Products recommended (product_info_json)
[]
146
Do you offer student discounts?
Provide breif answer and direct user to the correct FAQ page section page student and graduate discount
✕ Fail
The chatbot failed to direct the user to the specific FAQ page for student and graduate discounts as required.
We don't currently offer student discounts. For any specific queries regarding discounts or promotions, please contact our customer service team directly.
**Would you like me to help you find products for blemishes?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
2.83s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-146",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer student discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer student discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer student discounts. For any specific queries regarding discounts or promotions, please contact our customer service team directly.
**Would you like me to help you find products for blemishes?**
Products recommended (product_info_json)
[]
147
How do I cancel subscription
Provide answer and direct customer to correct FAQ page
✕ Fail
The chatbot failed to provide the requested FAQ page link and instead deflected the user to customer service.
I can't provide specific instructions on how to cancel your subscription directly. For assistance with managing or cancelling your subscription, please contact our customer service team.
**Would you like me to help you find their contact information?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
2.96s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-147",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I cancel subscription"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I cancel subscription", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I can't provide specific instructions on how to cancel your subscription directly. For assistance with managing or cancelling your subscription, please contact our customer service team.
**Would you like me to help you find their contact information?**
Products recommended (product_info_json)
[]
148
How do I contact customer services?
Provide answer and direct user to FAQ page
≈ Partial
The chatbot provided contact details but failed to direct the user to the FAQ page as required.
For any enquiries, please reach out to our customer service team via email at customerservices@rodial.co.uk. You can also call us on +44 (0)20 7352 6538. Our phone lines are open Monday to Friday, 9:30 am to 5:30 pm GMT, excluding bank holidays.
**Is there anything else I can assist you with?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
4.54s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-148",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I contact customer services?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I contact customer services?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For any enquiries, please reach out to our customer service team via email at customerservices@rodial.co.uk. You can also call us on +44 (0)20 7352 6538. Our phone lines are open Monday to Friday, 9:30 am to 5:30 pm GMT, excluding bank holidays.
**Is there anything else I can assist you with?**
Products recommended (product_info_json)
[]
149
can i get a sample
Provide answer and direct user to FAQ page
≈ Partial
The chatbot answered the question but failed to direct the user to the FAQ page as required by the expected behavior.
Unfortunately, we don't currently offer samples. However, we'd be delighted to help you find the perfect product for your skin concerns.
**Would you like me to recommend a product for your skin?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.55s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-149",
"business_id": 12,
"user_input": [
{
"USER SAYS": "can i get a sample"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "can i get a sample", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, we don't currently offer samples. However, we'd be delighted to help you find the perfect product for your skin concerns.
**Would you like me to recommend a product for your skin?**
Products recommended (product_info_json)
[]
150
Do you offer healthcare discounts?
Provide breif answer and direct user to the correct FAQ page section page healthcare discount
✕ Fail
The chatbot failed to provide a link to the FAQ page as requested and instead gave a generic response about promotions.
We don't currently offer specific healthcare discounts. For all our latest offers and promotions, please keep an eye on our website or sign up for our newsletter!
**Would you like to explore products for blemishes?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
4.57s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-150",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer healthcare discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer healthcare discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer specific healthcare discounts. For all our latest offers and promotions, please keep an eye on our website or sign up for our newsletter!
**Would you like to explore products for blemishes?**
Products recommended (product_info_json)
[]
151
which ingredients are in this
provide relevant product information to answer the question
✓ Pass
The chatbot cannot provide ingredient information without knowing which product the user is asking about, so asking for clarification is the correct behavior.
Which product are you referring to? Please provide the brand and product name.
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
1.92s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "which ingredients are in this"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "which ingredients are in this", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
152
How do I use the peptide finishing oil?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that the product does not exist in their catalog and provided relevant alternatives containing the requested ingredient.
I'm afraid the Peptide Finishing Oil is not a product we currently carry at Rodial. However, I can suggest some excellent alternatives from our range that feature peptides to help with your concerns.
Our Bee Venom Jelly Eye Patches are designed to target fine lines and wrinkles around the delicate eye area. They contain anti-ageing peptides, alongside bee venom and ascorbic acid, to help firm and brighten. Bee Venom Jelly Eye PatchesRodial£15.0
For a similar focus on rejuvenation, the Salmon DNA Jelly Eye Patches utilise peptides, PDRN, and growth factors to intensely hydrate and smooth the under-eye area, helping to reduce the appearance of eye wrinkles. Salmon DNA Jelly Eye PatchesRodial£15.0
If you're looking for a more comprehensive treatment for your face, the Salmon DNA Hydrogel Face Mask is infused with peptides, PDRN, and niacinamide. This mask works to plump, hydrate, and improve skin texture, addressing concerns like pigmentation and blemishes while also supporting overall skin health. Salmon DNA Hydrogel Face MaskRodial£20.0
**Would you like to know more about any of these alternatives?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
5.32s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-152",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the peptide finishing oil?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the peptide finishing oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4083", "product_name": "Bee Venom Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g e\u00a0POIDS NET WT 0.1oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVJELEYEMSK_1.jpg?v=1691073600&width=1500", "external_id": 45339791425853, "demo_external_id": 57765193318749, "is_in_stock": true}, {"id": "20092", "product_name": "Salmon DNA Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Grey_-_Salmon_DNA_Jelly_Eye_Patches_01-LOGO_2.jpg?v=1773313345&width=1500", "external_id": 57505183957376, "demo_external_id": 0, "is_in_stock": true}, {"id": "20090", "product_name": "Salmon DNA Hydrogel Face Mask", "brand_name": "Rodial", "rrp": "20.0", "current_price": 0.0, "discount": 0.0, "size": "34g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_-_Grey_-_Salmon_DNA_Face_Mask_02-LOGO_2.jpg?v=1773313393&width=1500", "external_id": 57506151039360, "demo_external_id": 0, "is_in_stock": true}]}
I'm afraid the Peptide Finishing Oil is not a product we currently carry at Rodial. However, I can suggest some excellent alternatives from our range that feature peptides to help with your concerns.
Our Bee Venom Jelly Eye Patches are designed to target fine lines and wrinkles around the delicate eye area. They contain anti-ageing peptides, alongside bee venom and ascorbic acid, to help firm and brighten. <<PLACE>>
For a similar focus on rejuvenation, the Salmon DNA Jelly Eye Patches utilise peptides, PDRN, and growth factors to intensely hydrate and smooth the under-eye area, helping to reduce the appearance of eye wrinkles. <<PLACE>>
If you're looking for a more comprehensive treatment for your face, the Salmon DNA Hydrogel Face Mask is infused with peptides, PDRN, and niacinamide. This mask works to plump, hydrate, and improve skin texture, addressing concerns like pigmentation and blemishes while also supporting overall skin health. <<PLACE>>
**Would you like to know more about any of these alternatives?**
What's the key ingredients of the Vitamin C brightening pads?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided relevant product information as expected.
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid (a form of Vitamin C), sodium lactate, and glycolic acid. These ingredients work together to brighten, exfoliate, and rejuvenate the skin, targeting concerns like dullness, uneven tone, and congested pores. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about how these pads can help with blemishes?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
2.90s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-153",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients of the Vitamin C brightening pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients of the Vitamin C brightening pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid (a form of Vitamin C), sodium lactate, and glycolic acid. These ingredients work together to brighten, exfoliate, and rejuvenate the skin, targeting concerns like dullness, uneven tone, and congested pores. <<PLACE>>
**Would you like to know more about how these pads can help with blemishes?**
How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives that align with the user's interest in SPF skincare.
The Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial.
However, if you're looking for an SPF product that also offers skincare benefits, you might consider the **Vit C SPF30 Moisturiser**. This moisturiser provides SPF30 protection and is enriched with Vitamin C, a powerful antioxidant that helps brighten the complexion and reduce the appearance of pigmentation, which aligns with your goal of addressing pigmentation. It also contains sunflower seed wax and Vitamin E, which are beneficial for the skin.
Vit C SPF30 MoisturiserRodial£65.0
Another excellent alternative is the **Dragons Blood Hyaluronic Moisturiser SPF15 EU**. This moisturiser offers SPF15 protection and features hyaluronic acid, known for its hydrating properties, and chemical UV filters to help protect your skin. This can be a great option for daily protection while also targeting blemishes and pigmentation.
Dragons Blood Hyaluronic Moisturiser SPF15 EURodial£65.0
**Would you like to explore a different type of SPF product?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
8.79s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-154",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4070", "product_name": "Vit C SPF30 Moisturiser", "brand_name": "Rodial", "rrp": "65.0", "current_price": 0.0, "discount": 0.0, "size": "40ml e 1.35 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKVITCSPF15UKRF_1.jpg?v=1691074328&width=1500", "external_id": 45339894022461, "demo_external_id": 57765186273629, "is_in_stock": true}, {"id": "4057", "product_name": "Dragons Blood Hyaluronic Moisturiser SPF15 EU", "brand_name": "Rodial", "rrp": "65.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDBSPFUK15RF_1.jpg?v=1688466974&width=1500", "external_id": 45339490713917, "demo_external_id": 57765177622877, "is_in_stock": true}]}
The Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial.
However, if you're looking for an SPF product that also offers skincare benefits, you might consider the **Vit C SPF30 Moisturiser**. This moisturiser provides SPF30 protection and is enriched with Vitamin C, a powerful antioxidant that helps brighten the complexion and reduce the appearance of pigmentation, which aligns with your goal of addressing pigmentation. It also contains sunflower seed wax and Vitamin E, which are beneficial for the skin.
<<PLACE>>
Another excellent alternative is the **Dragons Blood Hyaluronic Moisturiser SPF15 EU**. This moisturiser offers SPF15 protection and features hyaluronic acid, known for its hydrating properties, and chemical UV filters to help protect your skin. This can be a great option for daily protection while also targeting blemishes and pigmentation.
<<PLACE>>
**Would you like to explore a different type of SPF product?**
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about when to use the product, instead pivoting to a sales pitch for alternative products.
While we don't currently stock Nip + Fab's Glycolic Fix Daily Cleansing Pads, you can achieve similar skin-retexturing and brightening results with our Vit C Brightening Tonic. This toner is formulated with glycolic acid, lactic acid, and hyaluronic acid, much like the Glycolic Fix pads, to help retexturise and resurface your skin, addressing concerns like dullness and uneven texture. It also contains Vitamin C to further boost radiance. Vit C Brightening TonicRodial£28.0
For an enhanced brightening effect, consider pairing it with our Vit C Brightening Serum. This serum works to reduce the appearance of pigmentation and fine lines, complementing the tonic's exfoliating action for a more even and radiant complexion. Vit C Brightening SerumRodial£95.0
**Would you like to know more about incorporating these into your routine?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
15.60s
{
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"business_id": 12,
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"USER SAYS": "When to use glycolic fix"
}
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"user_profile": {
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"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "When to use glycolic fix", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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While we don't currently stock Nip + Fab's Glycolic Fix Daily Cleansing Pads, you can achieve similar skin-retexturing and brightening results with our Vit C Brightening Tonic. This toner is formulated with glycolic acid, lactic acid, and hyaluronic acid, much like the Glycolic Fix pads, to help retexturise and resurface your skin, addressing concerns like dullness and uneven texture. It also contains Vitamin C to further boost radiance. <<PLACE>>
For an enhanced brightening effect, consider pairing it with our Vit C Brightening Serum. This serum works to reduce the appearance of pigmentation and fine lines, complementing the tonic's exfoliating action for a more even and radiant complexion. <<PLACE>>
**Would you like to know more about incorporating these into your routine?**
provide relevant product information to answer the question
≈ Partial
The chatbot correctly identified the need for clarification but failed to provide any general information or guidance on how to layer products while waiting for the user's response.
Which 'protein fix' product are you referring to? Please specify the full product name and brand if possible.
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
4.42s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I use protein fix with other products"
}
],
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"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use protein fix with other products", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which 'protein fix' product are you referring to? Please specify the full product name and brand if possible.
Products recommended (product_info_json)
[]
157
Teen range
provide relevant product information to answer the question
✕ Fail
The chatbot provided irrelevant information about pregnancy safety instead of addressing the user's query about a teen range.
While we don't have a specific 'teen range', I can recommend some products that are gentle and effective for younger skin, especially with your goal of addressing blemishes. These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife.
Here are a couple of options:
* **Latte Lowlighter by Rodial**
This concealer is excellent for addressing pigmentation and uneven tone, which can be concerns with blemishes. It contains Vitamin E, hyaluronic acid, and caffeine to help hydrate and brighten the skin. Latte LowlighterRodial£38.0
* **Dragons Blood Hyaluronic Moisturiser SPF15 EU by Rodial**
This moisturiser is perfect for daily use as it helps with dehydration and uneven tone, while also providing SPF15 protection. It features niacinamide, hyaluronic acid, and dragon's blood, which are beneficial for maintaining healthy skin and can help with redness associated with blemishes. Dragons Blood Hyaluronic Moisturiser SPF15 EURodial£65.0
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like to explore more options for blemish-prone skin?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
19.98s
{
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"user_input": [
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"USER SAYS": "Teen range"
}
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"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Teen range", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4784", "product_name": "Latte Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKBANLLNEW5.5_1_c7441168-9cdc-41d1-b74c-086303a49728.jpg?v=1688047903", "external_id": 48002812969277, "demo_external_id": 0, "is_in_stock": true}, {"id": "4057", "product_name": "Dragons Blood Hyaluronic Moisturiser SPF15 EU", "brand_name": "Rodial", "rrp": "65.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDBSPFUK15RF_1.jpg?v=1688466974&width=1500", "external_id": 45339490713917, "demo_external_id": 57765177622877, "is_in_stock": true}]}
While we don't have a specific 'teen range', I can recommend some products that are gentle and effective for younger skin, especially with your goal of addressing blemishes. These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. Please consult your GP or midwife.
Here are a couple of options:
* **Latte Lowlighter by Rodial**
This concealer is excellent for addressing pigmentation and uneven tone, which can be concerns with blemishes. It contains Vitamin E, hyaluronic acid, and caffeine to help hydrate and brighten the skin. <<PLACE>>
* **Dragons Blood Hyaluronic Moisturiser SPF15 EU by Rodial**
This moisturiser is perfect for daily use as it helps with dehydration and uneven tone, while also providing SPF15 protection. It features niacinamide, hyaluronic acid, and dragon's blood, which are beneficial for maintaining healthy skin and can help with redness associated with blemishes. <<PLACE>>
We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Would you like to explore more options for blemish-prone skin?**
How often should I use ceramide fix over night cream
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the specific product and provided a relevant alternative containing the requested ingredient.
Unfortunately, Ceramide Fix Overnight Cream is not a product we currently carry at Rodial. However, I can suggest an alternative that features ceramides and other beneficial ingredients.
The Snake Bubble Mask is an innovative bubbling mask that works to hydrate and revitalise your skin. It contains ceramides, along with niacinamide, hyaluronic acid, and anti-ageing peptides, to help improve skin texture and reduce the appearance of fine lines. Snake Bubble MaskRodial£48.0
**Would you like to know more about the Snake Bubble Mask?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
4.27s
{
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}
],
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"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often should I use ceramide fix over night cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4488", "product_name": "Snake Bubble Mask", "brand_name": "Rodial", "rrp": "48.0", "current_price": 0.0, "discount": 0.0, "size": "4x 22g e\u00a0POIDS NET WT 0.7oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKSNAKEMSK4_1.jpg?v=1691074144&width=1500", "external_id": 45339851817277, "demo_external_id": 57765194367325, "is_in_stock": true}]}
Unfortunately, Ceramide Fix Overnight Cream is not a product we currently carry at Rodial. However, I can suggest an alternative that features ceramides and other beneficial ingredients.
The Snake Bubble Mask is an innovative bubbling mask that works to hydrate and revitalise your skin. It contains ceramides, along with niacinamide, hyaluronic acid, and anti-ageing peptides, to help improve skin texture and reduce the appearance of fine lines. <<PLACE>>
**Would you like to know more about the Snake Bubble Mask?**
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide the information directly, but it did ask a clarifying question to identify the specific product needed to answer the query.
Which eye patches are you asking about? Please provide the brand and product name.
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
3.31s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-159",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How many eye patches do you get in the jar"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How many eye patches do you get in the jar", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which eye patches are you asking about? Please provide the brand and product name.
Products recommended (product_info_json)
[]
160
What is the difference between Banana and Peach Lowlighter?
Provide an asnswer
✓ Pass
The chatbot provided a clear, detailed comparison of the Banana and Peach Lowlighters as requested.
Finding your perfect Lowlighter is all about enhancing your natural radiance. Here are some options that can help you achieve a brightened and even complexion:
We chose the **Banana Lowlighter by Rodial** for you because:
* It is ideal for brightening and lifting the complexion.
* It works to counteract any blue or purple undertones, which can be particularly helpful for blemishes.
* Its luminous finish helps to create a fresh, awakened look.
* You can apply it over your concealer to add an extra touch of brightness.
Banana LowlighterRodial£38.0
We chose the **Peach Lowlighter by Rodial** for you because:
* It helps to soften and neutralise any green, cool, or ashy tones in the skin.
* It provides a natural balance, giving your complexion a healthy, even appearance.
* This shade is excellent for achieving a soft, luminous finish.
* You can apply it under your concealer to help balance out discolouration before brightening.
Peach LowlighterRodial£38.0
We chose the **Latte Lowlighter by Rodial** for you because:
* It is perfect for warming and correcting brown or pigmented areas, which aligns with your goal for pigmentation.
* It helps to add definition and a healthy glow to your complexion.
* This shade is designed to provide a seamless and natural-looking correction.
* You can use it under your concealer to address pigmentation concerns effectively.
Latte LowlighterRodial£38.0
These Lowlighters are designed to blend seamlessly, allowing you to layer them for a customised and undetectable result. For instance, you could use Peach first to neutralise any discolouration, followed by Banana to brighten specific areas.
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
product_information
12
3. Pregnant w. Blemish + Pigment
free_form/lowlighter_shade_finder
200
3.04s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-160",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What is the difference between Banana and Peach Lowlighter?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the difference between Banana and Peach Lowlighter?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"response": "", "type": "free_form/lowlighter_shade_finder"}
{"product_info": [{"id": "4786", "product_name": "Banana Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/PDP_PackshotGrey_LatteLowlighter.jpg?v=1715339143", "external_id": 45339746271549, "demo_external_id": 0, "is_in_stock": true}, {"id": "4785", "product_name": "Peach Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKPEACHLOWL_1.jpg?v=1691074027", "external_id": 45339780251965, "demo_external_id": 0, "is_in_stock": true}, {"id": "4784", "product_name": "Latte Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKBANLLNEW5.5_1_c7441168-9cdc-41d1-b74c-086303a49728.jpg?v=1688047903", "external_id": 48002812969277, "demo_external_id": 0, "is_in_stock": true}]}
Finding your perfect Lowlighter is all about enhancing your natural radiance. Here are some options that can help you achieve a brightened and even complexion:
We chose the **Banana Lowlighter by Rodial** for you because:
* It is ideal for brightening and lifting the complexion.
* It works to counteract any blue or purple undertones, which can be particularly helpful for blemishes.
* Its luminous finish helps to create a fresh, awakened look.
* You can apply it over your concealer to add an extra touch of brightness.
<<PLACE>>
We chose the **Peach Lowlighter by Rodial** for you because:
* It helps to soften and neutralise any green, cool, or ashy tones in the skin.
* It provides a natural balance, giving your complexion a healthy, even appearance.
* This shade is excellent for achieving a soft, luminous finish.
* You can apply it under your concealer to help balance out discolouration before brightening.
<<PLACE>>
We chose the **Latte Lowlighter by Rodial** for you because:
* It is perfect for warming and correcting brown or pigmented areas, which aligns with your goal for pigmentation.
* It helps to add definition and a healthy glow to your complexion.
* This shade is designed to provide a seamless and natural-looking correction.
* You can use it under your concealer to address pigmentation concerns effectively.
<<PLACE>>
These Lowlighters are designed to blend seamlessly, allowing you to layer them for a customised and undetectable result. For instance, you could use Peach first to neutralise any discolouration, followed by Banana to brighten specific areas.
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
The chatbot provided clear, actionable instructions on how to use the booster drops as requested.
Of course! Our booster drops are a brilliant way to customise your routine and target specific skin concerns. They're highly concentrated, so a little goes a long way.
Here are the two main ways to incorporate them into your skincare ritual:
1. **Mix them in:** Add 2-3 drops into the palm of your hand with your usual serum or moisturiser. Mix them together and apply to your face and neck. This is a fantastic way to "boost" your existing products with targeted active ingredients.
2. **Apply them neat:** You can also use them on their own, just like a traditional serum. After cleansing and toning, apply 2-3 drops directly onto your skin and gently massage it in before following with your moisturiser.
This flexibility allows you to tailor your routine daily depending on what your skin needs. For example, you might add hydrating drops on a day your skin feels dry, or brightening drops when it looks a bit dull.
Would you like me to help you find the perfect booster drops for your specific skin concerns?
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
22.21s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-161",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How would you recommend using your booster drops?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How would you recommend using your booster drops?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Of course! Our booster drops are a brilliant way to customise your routine and target specific skin concerns. They're highly concentrated, so a little goes a long way.
Here are the two main ways to incorporate them into your skincare ritual:
1. **Mix them in:** Add 2-3 drops into the palm of your hand with your usual serum or moisturiser. Mix them together and apply to your face and neck. This is a fantastic way to "boost" your existing products with targeted active ingredients.
2. **Apply them neat:** You can also use them on their own, just like a traditional serum. After cleansing and toning, apply 2-3 drops directly onto your skin and gently massage it in before following with your moisturiser.
This flexibility allows you to tailor your routine daily depending on what your skin needs. For example, you might add hydrating drops on a day your skin feels dry, or brightening drops when it looks a bit dull.
Would you like me to help you find the perfect booster drops for your specific skin concerns?
Products recommended (product_info_json)
[]
162
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly answered the user's question based on the FAQ information and offered further assistance.
We don't currently offer a subscription service.
**Can I help you find a product for your skin concerns?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
17.70s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-162",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service.
**Can I help you find a product for your skin concerns?**
Products recommended (product_info_json)
[]
163
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly answered the user's query by clarifying the service availability.
We don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.10s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-163",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
164
What is Rodial rewards?
Advise user as per FAQ website page or direct user to FAQ page
✕ Fail
The chatbot failed to provide the requested information or direct the user to the FAQ page, instead pivoting to an irrelevant product recommendation.
I'm sorry, I cannot confidently confirm the details of the Rodial rewards programme at this moment.
**Would you like me to help you find products for blemishes?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
4.15s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-164",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What is Rodial rewards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is Rodial rewards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I cannot confidently confirm the details of the Rodial rewards programme at this moment.
**Would you like me to help you find products for blemishes?**
Products recommended (product_info_json)
[]
165
How often do I use Retinol Resurfacing Pads Mini?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives.
Unfortunately, the Retinol Resurfacing Pads Mini is not a product we currently carry at Rodial.
However, I can suggest some excellent alternatives that feature retinol and other beneficial ingredients for your skin concerns.
The Dragon's Blood Hyaluronic Night Cream is a rich night cream that works to plump the skin and reduce the appearance of wrinkles while you sleep. It contains retinol, hyaluronic acid, and dragon's blood to help with anti-ageing and hydration. Dragons Blood Hyaluronic Night CreamRodial£85.0
Alternatively, the Bee Venom Night is a powerful night serum designed to re-densify and renew the skin. It combines bee venom, retinol, and salicylic acid to target multiple signs of ageing and skin imperfections. Bee Venom NightRodial£110.0
**Would you like to know more about either of these products?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
4.53s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-165",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use Retinol Resurfacing Pads Mini?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use Retinol Resurfacing Pads Mini?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4054", "product_name": "Dragons Blood Hyaluronic Night Cream", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDNGHT50_1.jpg?v=1691073767&width=1080", "external_id": 45339506245949, "demo_external_id": 57765174673757, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
Unfortunately, the Retinol Resurfacing Pads Mini is not a product we currently carry at Rodial.
However, I can suggest some excellent alternatives that feature retinol and other beneficial ingredients for your skin concerns.
The Dragon's Blood Hyaluronic Night Cream is a rich night cream that works to plump the skin and reduce the appearance of wrinkles while you sleep. It contains retinol, hyaluronic acid, and dragon's blood to help with anti-ageing and hydration. <<PLACE>>
Alternatively, the Bee Venom Night is a powerful night serum designed to re-densify and renew the skin. It combines bee venom, retinol, and salicylic acid to target multiple signs of ageing and skin imperfections. <<PLACE>>
**Would you like to know more about either of these products?**
What's the key ingredients in the Salmon DNA Water Oil?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided relevant product information as expected.
The Salmon DNA Water Oil features a powerful blend of key ingredients including PDRN, RejuveNAD™, Epitensive™, babassu oil, jojoba oil, and amino acids. This advanced bi-phase water oil is designed to support cellular renewal, boost collagen, and improve firmness and elasticity, while also strengthening the skin's lipid barrier to lock in hydration. Salmon DNA Water OilRodial£150.0
**Would you like to know more about how this product can help with your skin concerns?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
8.79s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-166",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the Salmon DNA Water Oil?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the Salmon DNA Water Oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20087", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "150.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890792320, "demo_external_id": 0, "is_in_stock": true}]}
The Salmon DNA Water Oil features a powerful blend of key ingredients including PDRN, RejuveNAD™, Epitensive™, babassu oil, jojoba oil, and amino acids. This advanced bi-phase water oil is designed to support cellular renewal, boost collagen, and improve firmness and elasticity, while also strengthening the skin's lipid barrier to lock in hydration. <<PLACE>>
**Would you like to know more about how this product can help with your skin concerns?**
is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that the requested product was unavailable and provided a relevant alternative while addressing the retinol component.
The Dragon's Blood Hyaluronic Velvet Cream is not currently stocked in our range. However, as an alternative, you might consider the Dragons Blood Hyaluronic Night Cream. This product contains retinol, which is known for its skin-smoothing and plumping benefits.
It's important to note that the Dragons Blood Hyaluronic Night Cream contains retinol, which is generally not recommended during pregnancy. While this product does not contain ingredients on our known pregnancy-caution list, we cannot confirm it is verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy. Dragons Blood Hyaluronic Night CreamRodial£85.0
**Would you like to explore other options without retinol?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
13.69s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-167",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4054", "product_name": "Dragons Blood Hyaluronic Night Cream", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDNGHT50_1.jpg?v=1691073767&width=1080", "external_id": 45339506245949, "demo_external_id": 57765174673757, "is_in_stock": true}]}
The Dragon's Blood Hyaluronic Velvet Cream is not currently stocked in our range. However, as an alternative, you might consider the Dragons Blood Hyaluronic Night Cream. This product contains retinol, which is known for its skin-smoothing and plumping benefits.
It's important to note that the Dragons Blood Hyaluronic Night Cream contains retinol, which is generally not recommended during pregnancy. While this product does not contain ingredients on our known pregnancy-caution list, we cannot confirm it is verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy. <<PLACE>>
**Would you like to explore other options without retinol?**
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✕ Fail
The chatbot failed to direct the user to the FAQ page as required by the expected behavior.
We don't currently have a loyalty scheme in place. For any further details, please contact our customer service team.
**Can I help you find a product today?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
4.83s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-168",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have a loyalty scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have a loyalty scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty scheme in place. For any further details, please contact our customer service team.
**Can I help you find a product today?**
Products recommended (product_info_json)
[]
169
How does your loyalty scheme work?
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✕ Fail
The chatbot provided incorrect information stating there is no loyalty scheme, failing to direct the user to the existing 'No Sun Club' FAQ page as required.
We don't currently have a loyalty scheme in place. However, we do offer various promotions and exclusive offers throughout the year.
**Would you like me to help you find some products?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
2.79s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-169",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How does your loyalty scheme work?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How does your loyalty scheme work?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty scheme in place. However, we do offer various promotions and exclusive offers throughout the year.
**Would you like me to help you find some products?**
Products recommended (product_info_json)
[]
170
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✓ Pass
The chatbot directly answered the user's question based on the FAQ information provided.
We don't currently offer a subscription service.
**Can I help you find a product for your skin concerns?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.73s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-170",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service.
**Can I help you find a product for your skin concerns?**
Products recommended (product_info_json)
[]
171
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✕ Fail
The chatbot incorrectly stated that no subscription service exists, failing to provide the requested information or direct the user to the appropriate FAQ page.
Unfortunately, we don't currently offer a subscription service at Rodial.
**Can I help you find a product instead?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.91s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-171",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, we don't currently offer a subscription service at Rodial.
**Can I help you find a product instead?**
Products recommended (product_info_json)
[]
172
Do you offer gift cards?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the user's query based on the company's current policy.
I'm sorry, we do not currently offer gift cards at Rodial.
**Can I help you find a product instead?**
faq
12
3. Pregnant w. Blemish + Pigment
No
200
2.50s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-172",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer gift cards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer gift cards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, we do not currently offer gift cards at Rodial.
**Can I help you find a product instead?**
Products recommended (product_info_json)
[]
173
Do your products contain parabens?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's policy, fulfilling the intent of the FAQ.
That's a very good question about our formulations!
At Rodial, we are committed to providing high-quality skincare, and we can confirm that **our products do not contain parabens.** We formulate our products with carefully selected ingredients to ensure both efficacy and safety for your skin.
Is there anything else you'd like to know about our ingredients or products?
faq
12
3. Pregnant w. Blemish + Pigment
No
200
4.84s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-173",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do your products contain parabens?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do your products contain parabens?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very good question about our formulations!
At Rodial, we are committed to providing high-quality skincare, and we can confirm that **our products do not contain parabens.** We formulate our products with carefully selected ingredients to ensure both efficacy and safety for your skin.
Is there anything else you'd like to know about our ingredients or products?
Products recommended (product_info_json)
[]
174
Are your products considered medical grade?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
≈ Partial
The response answers the question well but fails to direct the user to the specific FAQ page or the science and ingredients section as required by the instructions.
That's a really interesting question! At Rodial, we focus on creating high-performance skincare solutions with potent, innovative ingredients and advanced formulations. While we don't use the term "medical grade" to describe our products, as it can be quite ambiguous and isn't a regulated term in the beauty industry, we are dedicated to delivering visible results through our carefully selected active ingredients and sophisticated technologies.
Our products are developed to target specific skin concerns effectively, often incorporating ingredients found in professional treatments, but formulated for safe and effective use at home.
Is there a particular skin concern you're looking to address, or perhaps an ingredient you're curious about? I'd be happy to help you find the right Rodial products for your needs.
faq
12
3. Pregnant w. Blemish + Pigment
No
200
7.18s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-174",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are your products considered medical grade?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are your products considered medical grade?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really interesting question! At Rodial, we focus on creating high-performance skincare solutions with potent, innovative ingredients and advanced formulations. While we don't use the term "medical grade" to describe our products, as it can be quite ambiguous and isn't a regulated term in the beauty industry, we are dedicated to delivering visible results through our carefully selected active ingredients and sophisticated technologies.
Our products are developed to target specific skin concerns effectively, often incorporating ingredients found in professional treatments, but formulated for safe and effective use at home.
Is there a particular skin concern you're looking to address, or perhaps an ingredient you're curious about? I'd be happy to help you find the right Rodial products for your needs.
Products recommended (product_info_json)
[]
175
Are you products cruelty free?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's cruelty-free policy.
That's a very important question!
Yes, Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf. We are committed to ethical practices and ensuring our products are developed without animal testing.
Is there anything else I can help you with today, perhaps a product recommendation or some skincare advice?
faq
12
3. Pregnant w. Blemish + Pigment
No
200
3.40s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-175",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are you products cruelty free?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are you products cruelty free?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very important question!
Yes, Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf. We are committed to ethical practices and ensuring our products are developed without animal testing.
Is there anything else I can help you with today, perhaps a product recommendation or some skincare advice?
Products recommended (product_info_json)
[]
176
does tinted sunscreen contain oil
To reply based on the relevant barefaced product
✕ Fail
The chatbot provided a generic answer instead of referencing the specific Barefaced product as required by the instructions.
That's a good question about tinted sunscreens!
Whether a tinted sunscreen contains oil really depends on the specific formulation of the product. Many tinted sunscreens are designed to be oil-free, especially those aimed at oily or blemish-prone skin types, to prevent clogging pores and minimise shine. However, others might include beneficial oils for added hydration or a dewy finish, which can be lovely for drier skin.
It's always best to check the ingredient list on the product packaging or description to see if it contains oils, especially if you have specific skin concerns like oiliness or sensitivity.
Is there a particular type of tinted sunscreen you're looking for, or perhaps a specific skin concern you'd like to address? I'd be happy to help you find some options!
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
5.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-176",
"business_id": 12,
"user_input": [
{
"USER SAYS": "does tinted sunscreen contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "does tinted sunscreen contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a good question about tinted sunscreens!
Whether a tinted sunscreen contains oil really depends on the specific formulation of the product. Many tinted sunscreens are designed to be oil-free, especially those aimed at oily or blemish-prone skin types, to prevent clogging pores and minimise shine. However, others might include beneficial oils for added hydration or a dewy finish, which can be lovely for drier skin.
It's always best to check the ingredient list on the product packaging or description to see if it contains oils, especially if you have specific skin concerns like oiliness or sensitivity.
Is there a particular type of tinted sunscreen you're looking for, or perhaps a specific skin concern you'd like to address? I'd be happy to help you find some options!
Products recommended (product_info_json)
[]
177
How often do I use the polishing pads?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's specific question about usage frequency and instead pivoted to selling alternative products.
We don't stock the 'Polishing Pads' you asked about, but for a similar effect, you could try our Vit C Brightening Tonic. This tonic also contains glycolic acid and glycerin, which are found in the 'Polishing Pads', to help resurface your skin and refine its texture. It's excellent for addressing blemishes and pigmentation, which are among your primary concerns. Vit C Brightening TonicRodial£28.0
Another option is our Bee Venom Night serum. This serum shares glycerin and retinyl palmitate with the 'Polishing Pads'. Retinyl palmitate is a form of Vitamin A, which can help with skin renewal and reduce the appearance of eye wrinkles, one of your secondary goals. However, please note that products with Vitamin A derivatives like retinyl palmitate are generally not recommended during pregnancy. These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy. Bee Venom NightRodial£110.0
**Which of these alternatives sounds more suitable for you?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
17.02s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-177",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use the polishing pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use the polishing pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4066", "product_name": "Vit C Brightening Tonic", "brand_name": "Rodial", "rrp": "28.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningTonicDeluxe.jpg?v=1691165113&width=1500", "external_id": 45339782316349, "demo_external_id": 57765184962909, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
We don't stock the 'Polishing Pads' you asked about, but for a similar effect, you could try our Vit C Brightening Tonic. This tonic also contains glycolic acid and glycerin, which are found in the 'Polishing Pads', to help resurface your skin and refine its texture. It's excellent for addressing blemishes and pigmentation, which are among your primary concerns. <<PLACE>>
Another option is our Bee Venom Night serum. This serum shares glycerin and retinyl palmitate with the 'Polishing Pads'. Retinyl palmitate is a form of Vitamin A, which can help with skin renewal and reduce the appearance of eye wrinkles, one of your secondary goals. However, please note that products with Vitamin A derivatives like retinyl palmitate are generally not recommended during pregnancy. These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy. <<PLACE>>
**Which of these alternatives sounds more suitable for you?**
What's the key ingredients in the overachiever serum?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to provide the key ingredients of the requested product, instead pivoting immediately to sales alternatives.
We don't stock The Overachiever Serum by Barefaced, but I can suggest some excellent alternatives.
As an alternative, you can try the **Vit C Brightening Serum** by Rodial. This serum contains hyaluronic acid, which is also found in The Overachiever Serum, helping to hydrate and plump the skin. It's a great choice for targeting pigmentation and supporting your goal of reducing blemishes. Vit C Brightening SerumRodial£95.0
You might also consider the **Bee Venom Night** serum. This Rodial serum also shares hyaluronic acid as a key ingredient with The Overachiever Serum, providing intense hydration. It's designed to work overnight, helping to smooth and firm the skin, which can also assist with the appearance of eye wrinkles. Bee Venom NightRodial£110.0
**Would you like to know more about either of these serums?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
12.36s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-178",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the overachiever serum?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the overachiever serum?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
We don't stock The Overachiever Serum by Barefaced, but I can suggest some excellent alternatives.
As an alternative, you can try the **Vit C Brightening Serum** by Rodial. This serum contains hyaluronic acid, which is also found in The Overachiever Serum, helping to hydrate and plump the skin. It's a great choice for targeting pigmentation and supporting your goal of reducing blemishes. <<PLACE>>
You might also consider the **Bee Venom Night** serum. This Rodial serum also shares hyaluronic acid as a key ingredient with The Overachiever Serum, providing intense hydration. It's designed to work overnight, helping to smooth and firm the skin, which can also assist with the appearance of eye wrinkles. <<PLACE>>
**Would you like to know more about either of these serums?**
The chatbot correctly identified that it needs clarification on the specific product before it can provide an accurate answer regarding oil content.
Which product are you asking about?
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
2.84s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-179",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
180
what is the core four
explain the core 4 philosophy
✓ Pass
The chatbot accurately explains the core four philosophy and offers helpful follow-up assistance.
Ah, the 'core four' is a fantastic concept in skincare, as it refers to the fundamental steps that form the backbone of an effective daily routine!
Generally, the 'core four' skincare steps are:
1. **Cleanse:** Gently removing impurities, makeup, and excess oil from your skin.
2. **Treat:** Addressing specific skin concerns with targeted serums or treatments (e.g., for hydration, anti-ageing, brightening, or blemishes).
3. **Moisturise:** Hydrating and nourishing your skin to support its barrier function.
4. **Protect:** Applying a broad-spectrum SPF to shield your skin from harmful UV rays, which is crucial every morning.
Following these four steps consistently can make a significant difference to your skin's health and appearance.
Would you like me to help you find some products for each of these steps, or perhaps discuss which types of treatments might be best for your skin concerns?
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
4.86s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-180",
"business_id": 12,
"user_input": [
{
"USER SAYS": "what is the core four"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "what is the core four", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Ah, the 'core four' is a fantastic concept in skincare, as it refers to the fundamental steps that form the backbone of an effective daily routine!
Generally, the 'core four' skincare steps are:
1. **Cleanse:** Gently removing impurities, makeup, and excess oil from your skin.
2. **Treat:** Addressing specific skin concerns with targeted serums or treatments (e.g., for hydration, anti-ageing, brightening, or blemishes).
3. **Moisturise:** Hydrating and nourishing your skin to support its barrier function.
4. **Protect:** Applying a broad-spectrum SPF to shield your skin from harmful UV rays, which is crucial every morning.
Following these four steps consistently can make a significant difference to your skin's health and appearance.
Would you like me to help you find some products for each of these steps, or perhaps discuss which types of treatments might be best for your skin concerns?
Products recommended (product_info_json)
[]
181
Can I use overachiever while breastfeeding
✕ Fail
The chatbot failed to address the user's specific question about breastfeeding safety, instead providing pregnancy-related advice.
We do not currently stock 'Overachiever'. However, as an alternative, you can consider the **Vit C Brightening Serum**. This serum is designed to target pigmentation and dullness, aligning with your goal of addressing pigmentation. It contains hyaluronic acid, which is also a key ingredient in Overachiever, providing hydration. Vit C Brightening SerumRodial£95.0
Another excellent option is our **Collagen Drops**. This serum also shares hyaluronic acid as a key ingredient with Overachiever, focusing on hydration and supporting skin elasticity. It's particularly beneficial for addressing concerns like eye wrinkles. Collagen DropsRodial£80.0
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these serums interests you most?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
18.04s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-181",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I use overachiever while breastfeeding"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use overachiever while breastfeeding", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}, {"id": "4099", "product_name": "Collagen Drops", "brand_name": "Rodial", "rrp": "80.0", "current_price": 0.0, "discount": 0.0, "size": "31ml e 1.04 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBCOL30_1.jpg?v=1691073424&width=1500", "external_id": 45339707769149, "demo_external_id": 57765202100573, "is_in_stock": true}]}
We do not currently stock 'Overachiever'. However, as an alternative, you can consider the **Vit C Brightening Serum**. This serum is designed to target pigmentation and dullness, aligning with your goal of addressing pigmentation. It contains hyaluronic acid, which is also a key ingredient in Overachiever, providing hydration. <<PLACE>>
Another excellent option is our **Collagen Drops**. This serum also shares hyaluronic acid as a key ingredient with Overachiever, focusing on hydration and supporting skin elasticity. It's particularly beneficial for addressing concerns like eye wrinkles. <<PLACE>>
These products do not contain ingredients on our known pregnancy-caution list, but we cannot confirm they are verified pregnancy-safe. We recommend consulting your GP or midwife before introducing any new skincare products during pregnancy.
**Which of these serums interests you most?**
What is the percentage of azelaic acid in overachiever
✓ Pass
The chatbot correctly identified that the product name is ambiguous and asked a clarifying question to provide an accurate answer.
What is the brand of the 'overachiever' product?
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
22.05s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-182",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What is the percentage of azelaic acid in overachiever"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the percentage of azelaic acid in overachiever", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
What is the brand of the 'overachiever' product?
Products recommended (product_info_json)
[]
183
are the toning pads pregnancy safe?
✕ Fail
The response confirms the product is pregnancy-safe despite it containing salicylic acid, which is generally advised against or requires medical consultation during pregnancy.
The Vit C Brightening Cleansing Pads are indeed considered suitable for use during pregnancy. These pads are designed to brighten and purify dull complexions, exfoliate, and rejuvenate the skin. They feature a blend of vitamin C, fruit AHA acids, and salicylic acid to help retexturise and renew your complexion, while also tightening pores. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about the benefits of these pads?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
13.32s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-183",
"business_id": 12,
"user_input": [
{
"USER SAYS": "are the toning pads pregnancy safe?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "are the toning pads pregnancy safe?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
The Vit C Brightening Cleansing Pads are indeed considered suitable for use during pregnancy. These pads are designed to brighten and purify dull complexions, exfoliate, and rejuvenate the skin. They feature a blend of vitamin C, fruit AHA acids, and salicylic acid to help retexturise and renew your complexion, while also tightening pores. <<PLACE>>
**Would you like to know more about the benefits of these pads?**
Is the new overachiever now better and more effective than the retinal?
✓ Pass
The chatbot correctly identified that the products are not in their range, provided helpful general information, and offered a relevant follow-up to guide the user toward their own products.
That's a great question! It's always good to compare products to find the best fit for your skin.
Unfortunately, neither 'The New Overachiever' nor 'The Retinal' are products we currently carry at Rodial. Therefore, I can't directly compare their effectiveness for you within our product range.
However, based on general skincare knowledge:
* **The New Overachiever** appears to be a multi-tasking serum featuring bakuchiol (a retinoid alternative), resveratrol, azelaic acid, hyaluronic acid, and plant exosomes. It aims to improve cellular turnover, collagen production, reduce fine lines, minimise pores, hydrate, and soothe sensitivity. It's often highlighted as a gentle option, potentially suitable for sensitive and acne-prone skin, and is generally considered pregnancy-friendly due to bakuchiol.
* **The Retinal** (retinaldehyde) is a potent Vitamin A derivative, a type of retinoid. Retinoids are well-known for their significant effects on skin cell turnover, collagen stimulation, and addressing concerns like wrinkles, acne, and pigmentation. However, they can be more irritating than alternatives like bakuchiol and are generally not recommended during pregnancy.
Since you're looking to address blemishes, a product with ingredients like azelaic acid (found in The New Overachiever) or a retinoid (like The Retinal) could be beneficial.
**Would you like me to recommend a product from our range that targets blemishes?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
24.20s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-184",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is the new overachiever now better and more effective than the retinal?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is the new overachiever now better and more effective than the retinal?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question! It's always good to compare products to find the best fit for your skin.
Unfortunately, neither 'The New Overachiever' nor 'The Retinal' are products we currently carry at Rodial. Therefore, I can't directly compare their effectiveness for you within our product range.
However, based on general skincare knowledge:
* **The New Overachiever** appears to be a multi-tasking serum featuring bakuchiol (a retinoid alternative), resveratrol, azelaic acid, hyaluronic acid, and plant exosomes. It aims to improve cellular turnover, collagen production, reduce fine lines, minimise pores, hydrate, and soothe sensitivity. It's often highlighted as a gentle option, potentially suitable for sensitive and acne-prone skin, and is generally considered pregnancy-friendly due to bakuchiol.
* **The Retinal** (retinaldehyde) is a potent Vitamin A derivative, a type of retinoid. Retinoids are well-known for their significant effects on skin cell turnover, collagen stimulation, and addressing concerns like wrinkles, acne, and pigmentation. However, they can be more irritating than alternatives like bakuchiol and are generally not recommended during pregnancy.
Since you're looking to address blemishes, a product with ingredients like azelaic acid (found in The New Overachiever) or a retinoid (like The Retinal) could be beneficial.
**Would you like me to recommend a product from our range that targets blemishes?**
Products recommended (product_info_json)
[]
185
Is tinted moisturizer pregnancy safe
✓ Pass
The response provides accurate, safe, and helpful information while including the necessary medical disclaimer.
That's a really thoughtful question, and it's wonderful that you're being so careful about what you use during pregnancy.
Generally speaking, tinted moisturisers are considered safe to use during pregnancy. They typically contain hydrating ingredients and a touch of pigment, and most don't include high concentrations of active ingredients that would be a concern.
However, it's always a good idea to check the ingredient list of any specific product you're considering. Some tinted moisturisers might contain ingredients like certain types of chemical sunscreens (though mineral sunscreens like zinc oxide and titanium dioxide are widely considered safe), or high levels of salicylic acid, which some prefer to avoid during pregnancy.
If you'd like to explore some options, I can certainly help you look for tinted moisturisers with gentle, pregnancy-friendly ingredients. Just let me know!
*Please note: This is general skincare guidance, not medical advice. For specific skin conditions or medical concerns, please consult a dermatologist or GP.*
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
6.51s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-185",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is tinted moisturizer pregnancy safe"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is tinted moisturizer pregnancy safe", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really thoughtful question, and it's wonderful that you're being so careful about what you use during pregnancy.
Generally speaking, tinted moisturisers are considered safe to use during pregnancy. They typically contain hydrating ingredients and a touch of pigment, and most don't include high concentrations of active ingredients that would be a concern.
However, it's always a good idea to check the ingredient list of any specific product you're considering. Some tinted moisturisers might contain ingredients like certain types of chemical sunscreens (though mineral sunscreens like zinc oxide and titanium dioxide are widely considered safe), or high levels of salicylic acid, which some prefer to avoid during pregnancy.
If you'd like to explore some options, I can certainly help you look for tinted moisturisers with gentle, pregnancy-friendly ingredients. Just let me know!
*Please note: This is general skincare guidance, not medical advice. For specific skin conditions or medical concerns, please consult a dermatologist or GP.*
Products recommended (product_info_json)
[]
186
How do I use the dermaplanning kit?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not provide information on dermaplaning kits and redirected the user appropriately.
Dermaplaning is a professional aesthetic treatment that falls outside the scope of an AI skincare advisor. We don't offer dermaplaning kits or tools.
For guidance on dermaplaning, we recommend consulting a qualified aesthetician or dermatologist.
**Would you like me to help you find products for blemishes?**
product_information
12
3. Pregnant w. Blemish + Pigment
No
200
2.88s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p3-186",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the dermaplanning kit?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce blemishes"
},
"secondarySkinGoals": [
"Lighten pigmentation",
"Reduce eye wrinkles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Light-medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"pregnant",
"Sudden onset of skin flushing",
"Sudden onset of blemishes"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the dermaplanning kit?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Dermaplaning is a professional aesthetic treatment that falls outside the scope of an AI skincare advisor. We don't offer dermaplaning kits or tools.
For guidance on dermaplaning, we recommend consulting a qualified aesthetician or dermatologist.
**Would you like me to help you find products for blemishes?**
Products recommended (product_info_json)
[]
187
What are the benefits of this product? (While on a product page)
To provide a description of the benefits of the product which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page.
Which product are you referring to? Please provide the brand and product name.
product_information
12
4. Ageing
No
200
6.63s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-187",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What are the benefits of this product? (While on a product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What are the benefits of this product? (While on a product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
188
Key benefits of Cerave hydrating cleanser?
To provide a description of the benefits of the product mentioned in the query. If the product is stocked by the business the product card should be shown. If the product is not stocked by the business, then a response should provide similar alternative products should be suggested.
✓ Pass
The chatbot correctly identified that the product is not in stock and provided relevant alternatives with product cards as expected.
We don't currently stock the CeraVe Hydrating Cleanser. However, as an alternative, you can try our **Bee Venom Cleansing Balm**. This luxurious balm offers a similar hydrating cleansing experience, effectively removing impurities while nurturing the skin. It contains glycerin, a key ingredient also found in the CeraVe cleanser, known for its hydrating properties. This makes it a great choice for addressing your goal of reducing wrinkles, as well as improving elasticity and eye bags, by maintaining skin hydration and suppleness. Bee Venom Cleansing BalmRodial£45.0
You might also consider our **Vitamin C Brightening Cleanser**. This cleanser also contains glycerin and is formulated to cleanse and brighten the skin, which can contribute to an overall more youthful appearance, helping with your goals of reducing wrinkles and improving elasticity. Vitamin C Brightening CleanserRodial£39.0
**Which of these alternatives sounds more appealing to you?**
product_information
12
4. Ageing
No
200
10.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-188",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Key benefits of Cerave hydrating cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Key benefits of Cerave hydrating cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4061", "product_name": "Vitamin C Brightening Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "135ml e 4.56 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKVITCCLN135_1.jpg?v=1691074267&width=1500", "external_id": 45339691614525, "demo_external_id": 57765181948253, "is_in_stock": true}]}
We don't currently stock the CeraVe Hydrating Cleanser. However, as an alternative, you can try our **Bee Venom Cleansing Balm**. This luxurious balm offers a similar hydrating cleansing experience, effectively removing impurities while nurturing the skin. It contains glycerin, a key ingredient also found in the CeraVe cleanser, known for its hydrating properties. This makes it a great choice for addressing your goal of reducing wrinkles, as well as improving elasticity and eye bags, by maintaining skin hydration and suppleness. <<PLACE>>
You might also consider our **Vitamin C Brightening Cleanser**. This cleanser also contains glycerin and is formulated to cleanse and brighten the skin, which can contribute to an overall more youthful appearance, helping with your goals of reducing wrinkles and improving elasticity. <<PLACE>>
**Which of these alternatives sounds more appealing to you?**
Whats the benefits of Beautypie happy face Jelly cleanser?
For the chat to mention this is not stocked but to breifly highlight the key benefits and to then suggest some similar options that are stocked
≈ Partial
The chatbot correctly identified that the product is not stocked and suggested alternatives, but it failed to mention the key benefits of the requested product.
As an alternative to the Beauty Pie Happy Face Jelly Cleanser, which we don't currently stock, you can try our Salicylic Acid Gel Cleanser. This cleanser is designed to purify and exfoliate, helping to reduce the appearance of pores and improve skin texture. It's an excellent choice if you're looking for a gel-based cleanser to refresh your complexion. Salicylic Acid Gel CleanserRodial£39.0
You might also consider the Vitamin C Brightening Cleanser. This treatment cleanser works to deeply cleanse and exfoliate, leaving your skin feeling refreshed and looking more radiant. It's perfect for those seeking to enhance skin brightness and achieve a smoother appearance. Vitamin C Brightening CleanserRodial£39.0
**Which of these cleansers sounds more suitable for your skin goals?**
product_information
12
4. Ageing
No
200
11.21s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-189",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Whats the benefits of Beautypie happy face Jelly cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Whats the benefits of Beautypie happy face Jelly cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}, {"id": "4061", "product_name": "Vitamin C Brightening Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "135ml e 4.56 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKVITCCLN135_1.jpg?v=1691074267&width=1500", "external_id": 45339691614525, "demo_external_id": 57765181948253, "is_in_stock": true}]}
As an alternative to the Beauty Pie Happy Face Jelly Cleanser, which we don't currently stock, you can try our Salicylic Acid Gel Cleanser. This cleanser is designed to purify and exfoliate, helping to reduce the appearance of pores and improve skin texture. It's an excellent choice if you're looking for a gel-based cleanser to refresh your complexion. <<PLACE>>
You might also consider the Vitamin C Brightening Cleanser. This treatment cleanser works to deeply cleanse and exfoliate, leaving your skin feeling refreshed and looking more radiant. It's perfect for those seeking to enhance skin brightness and achieve a smoother appearance. <<PLACE>>
**Which of these cleansers sounds more suitable for your skin goals?**
Does this contain parabens? (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If yes the chat should describe any ingredients that are parabens in the formula and what they are used for.
✕ Fail
The chatbot failed to detect the context of the product page, which is a standard requirement for a product-specific query.
I cannot confidently confirm whether the product you are viewing contains parabens without knowing which product you are referring to.
**Which product are you interested in?**
product_information
12
4. Ageing
No
200
4.49s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-190",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain parabens? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain parabens? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I cannot confidently confirm whether the product you are viewing contains parabens without knowing which product you are referring to.
**Which product are you interested in?**
Products recommended (product_info_json)
[]
191
Does this contain fragrance (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If the product doesn't have fragrance but contains essential oils or other fragrant ingredients these should be mentioned.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which is a core requirement of the expected behavior.
Which product are you referring to? Please provide the product name and brand.
product_information
12
4. Ageing
No
200
3.73s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-191",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain fragrance (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain fragrance (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the product name and brand.
Products recommended (product_info_json)
[]
192
Is this cruelty free ((Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting and the brand's claims on cruelty free.
✕ Fail
The chatbot failed to utilize the context of the product page it was already on, forcing the user to provide information that should have been accessible.
To answer whether this product is cruelty-free, please tell me the brand and product name.
product_information
12
4. Ageing
No
200
4.41s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-192",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is this cruelty free ((Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is this cruelty free ((Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
To answer whether this product is cruelty-free, please tell me the brand and product name.
Products recommended (product_info_json)
[]
193
How long will this last? (Whilst on product page)
To provide an estimate of how long the product will last based on the product size which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which was a requirement of the expected behavior.
I'm sorry, I can't confidently confirm how long this product will last without knowing which product you're referring to.
**Could you please tell me the name of the product?**
product_information
12
4. Ageing
No
200
4.36s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-193",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long will this last? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long will this last? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't confidently confirm how long this product will last without knowing which product you're referring to.
**Could you please tell me the name of the product?**
Products recommended (product_info_json)
[]
194
How often do I use this? (Whilst on product page)
To provide a response of how frequently it can be used based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to utilize the context of the product page the user was currently visiting, forcing the user to repeat information.
Which product are you referring to?
product_information
12
4. Ageing
No
200
23.15s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-194",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to?
Products recommended (product_info_json)
[]
195
How do I apply this? (Whilst on product page)
To provide a response of how to apply based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to utilize the context of the product page the user was currently visiting, forcing the user to provide information the system should already have.
Which product are you referring to?
product_information
12
4. Ageing
No
200
24.52s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-195",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I apply this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I apply this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to?
Products recommended (product_info_json)
[]
196
How long till I see results from using this? (Whilst on product page)
To provide a response it should take to see results of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which is a core requirement of the expected behavior.
I can't confidently confirm a specific timeframe for results without knowing which product you're referring to. Different products work at different rates depending on their active ingredients and your individual skin.
**Would you like me to find out more about a specific product?**
product_information
12
4. Ageing
No
200
7.38s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-196",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long till I see results from using this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long till I see results from using this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I can't confidently confirm a specific timeframe for results without knowing which product you're referring to. Different products work at different rates depending on their active ingredients and your individual skin.
**Would you like me to find out more about a specific product?**
Products recommended (product_info_json)
[]
197
is this okay for oily skin?
To provide a yes / no response based on whether the product is suitable for oily skin based on the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product from the context of the page and instead asked a clarifying question that should have been unnecessary.
Which product are you asking about?
product_information
12
4. Ageing
No
200
2.38s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-197",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is this okay for oily skin?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is this okay for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
198
Do you offer free shipping?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
≈ Partial
The chatbot provided the shipping policy but failed to include the required link to the FAQ shipping page.
We do offer free shipping on all orders over £50! For orders under this amount, a shipping fee will apply.
**Would you like to know more about our delivery options?**
faq
12
4. Ageing
No
200
3.64s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-198",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer free shipping?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer free shipping?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do offer free shipping on all orders over £50! For orders under this amount, a shipping fee will apply.
**Would you like to know more about our delivery options?**
Products recommended (product_info_json)
[]
199
I brought the wrong product, can I exchange it for a different one?
Provide an answer based on the business' return policies and link to FAQ returns page if available
≈ Partial
The response directs the user to customer service but fails to provide a link to the FAQ returns page as required by the expected behavior.
We understand that sometimes a product might not be quite right. For exchanges, please contact our customer service team directly. They will be able to assist you with the specific details of your request.
**Can I help you find a different product today?**
faq
12
4. Ageing
No
200
2.84s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-199",
"business_id": 12,
"user_input": [
{
"USER SAYS": "I brought the wrong product, can I exchange it for a different one?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "I brought the wrong product, can I exchange it for a different one?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We understand that sometimes a product might not be quite right. For exchanges, please contact our customer service team directly. They will be able to assist you with the specific details of your request.
**Can I help you find a different product today?**
Products recommended (product_info_json)
[]
200
What do you do with my data and chat history?
To provide a clear and reassuring message and link to store privacy policy
≈ Partial
The response provides a clear explanation of data usage but fails to include the required link to the store's privacy policy.
Your chat responses and any photos you upload are used only to generate your personalised skincare recommendations. They are not shared publicly and are deleted or anonymised once no longer needed. We only keep this information for as long as needed to provide your skincare recommendations and improve this service, and we do not sell your data to third parties.
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
3.19s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-200",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What do you do with my data and chat history?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What do you do with my data and chat history?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Your chat responses and any photos you upload are used only to generate your personalised skincare recommendations. They are not shared publicly and are deleted or anonymised once no longer needed. We only keep this information for as long as needed to provide your skincare recommendations and improve this service, and we do not sell your data to third parties.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
201
customer service
To provide an explanation of how to contact the business' customer service team and link to contact customer services page if available
✕ Fail
The response failed to provide specific contact information or a link to the customer service page as required.
I understand you're looking for customer service assistance. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please reach out to our dedicated customer service team directly for help with your query.
**Would you like me to help with anything else?**
faq
12
4. Ageing
No
200
4.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-201",
"business_id": 12,
"user_input": [
{
"USER SAYS": "customer service"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "customer service", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're looking for customer service assistance. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please reach out to our dedicated customer service team directly for help with your query.
**Would you like me to help with anything else?**
Products recommended (product_info_json)
[]
202
do you have any discounts on
Provide an answer based on the business' regular discounts if relevant and or link to FAQ page with additional information on this topic if available
✓ Pass
The chatbot directly addressed the discount inquiry and provided a helpful pivot to product recommendations.
We don't currently have any specific discounts running that I can share.
**Would you like me to help you find products for your skin goals?**
faq
12
4. Ageing
No
200
2.80s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-202",
"business_id": 12,
"user_input": [
{
"USER SAYS": "do you have any discounts on"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "do you have any discounts on", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have any specific discounts running that I can share.
**Would you like me to help you find products for your skin goals?**
Products recommended (product_info_json)
[]
203
Do you ship internationally?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✕ Fail
The chatbot failed to provide the shipping policy information or a link to the FAQ page, instead redirecting the user to customer service.
For information on international shipping, please contact our customer service team directly. **Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
2.74s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-203",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you ship internationally?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you ship internationally?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For information on international shipping, please contact our customer service team directly. **Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
204
Where is my order, it still hasn't arrived?
Advise how to track order and how contact customer services
≈ Partial
The response provides contact information but fails to advise the user on how to track their order.
I understand you're concerned about your missing order. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please contact our customer service team directly, and they will be able to assist you further with this.
**Would you like me to help you find a product for your skin?**
faq
12
4. Ageing
No
200
3.99s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-204",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Where is my order, it still hasn't arrived?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Where is my order, it still hasn't arrived?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're concerned about your missing order. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please contact our customer service team directly, and they will be able to assist you further with this.
**Would you like me to help you find a product for your skin?**
Products recommended (product_info_json)
[]
205
Do you have loyalty or a reward scheme?
Provide breif answer and direct user to the correct FAQ page section: Rewards
✕ Fail
The chatbot incorrectly stated that no rewards scheme exists and failed to direct the user to the requested FAQ page section.
I'm sorry, but we do not currently have a loyalty or rewards scheme available at Rodial.
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
3.32s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-205",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have loyalty or a reward scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have loyalty or a reward scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but we do not currently have a loyalty or rewards scheme available at Rodial.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
206
Tell me more about your competitions?
Provide link to FAQ competition section
✕ Fail
The chatbot failed to provide the specific link to the FAQ competition section as required by the expected behavior.
That's a lovely question! As your dedicated skincare advisor, I'm here to help you with all things skincare, from product recommendations to building your perfect routine.
However, I don't have direct access to information about ongoing competitions or promotions. For the most up-to-date details on any Rodial competitions, I would highly recommend checking our official website or our social media channels. That's where you'll find all the exciting news!
Is there anything else I can assist you with regarding your skincare needs today?
faq
12
4. Ageing
No
200
3.23s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-206",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Tell me more about your competitions?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Tell me more about your competitions?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a lovely question! As your dedicated skincare advisor, I'm here to help you with all things skincare, from product recommendations to building your perfect routine.
However, I don't have direct access to information about ongoing competitions or promotions. For the most up-to-date details on any Rodial competitions, I would highly recommend checking our official website or our social media channels. That's where you'll find all the exciting news!
Is there anything else I can assist you with regarding your skincare needs today?
Products recommended (product_info_json)
[]
207
Do you have any discount schemes?
Provide breif answer and direct user to the correct FAQ page section page
✕ Fail
The response failed to direct the user to the FAQ page section as required by the expected behavior.
We don't currently offer specific discount schemes. For any enquiries about promotions or offers, please contact our customer service team directly.
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
3.01s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-207",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have any discount schemes?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have any discount schemes?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer specific discount schemes. For any enquiries about promotions or offers, please contact our customer service team directly.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
208
Do you offer student discounts?
Provide breif answer and direct user to the correct FAQ page section page student and graduate discount
✕ Fail
The response failed to provide the link to the specific student and graduate discount FAQ page as required.
We don't currently offer student discounts. For information on any ongoing promotions or special offers, please check our website directly or contact our customer service team.
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
3.12s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-208",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer student discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer student discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer student discounts. For information on any ongoing promotions or special offers, please check our website directly or contact our customer service team.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
209
How do I cancel subscription
Provide answer and direct customer to correct FAQ page
≈ Partial
The response provides instructions but fails to include the direct link to the FAQ page as required by the expected behavior.
To cancel your subscription, please log in to your account and manage your subscriptions directly. If you have any trouble, our customer service team will be happy to assist you.
**Would you like me to help you find their contact details?**
faq
12
4. Ageing
No
200
2.97s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-209",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I cancel subscription"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I cancel subscription", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
To cancel your subscription, please log in to your account and manage your subscriptions directly. If you have any trouble, our customer service team will be happy to assist you.
**Would you like me to help you find their contact details?**
Products recommended (product_info_json)
[]
210
How do I contact customer services?
Provide answer and direct user to FAQ page
≈ Partial
The response provides contact details but fails to direct the user to the FAQ page as required.
For assistance, please contact our customer service team directly. You can reach them via email at customerservices@rodial.co.uk or by phone at +44 (0)20 7352 6532. **Would you like to know our operating hours?**
faq
12
4. Ageing
No
200
3.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-210",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I contact customer services?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I contact customer services?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For assistance, please contact our customer service team directly. You can reach them via email at customerservices@rodial.co.uk or by phone at +44 (0)20 7352 6532. **Would you like to know our operating hours?**
Products recommended (product_info_json)
[]
211
can i get a sample
Provide answer and direct user to FAQ page
≈ Partial
The chatbot answered the question but failed to provide the link or direction to the FAQ page as required.
We don't offer samples directly, but we do have a fantastic range of travel-sized products and discovery kits that are perfect for trying out new items!
**Would you like me to help you find a travel-sized product for your skin?**
faq
12
4. Ageing
No
200
3.41s
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"user_input": [
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}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "can i get a sample", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't offer samples directly, but we do have a fantastic range of travel-sized products and discovery kits that are perfect for trying out new items!
**Would you like me to help you find a travel-sized product for your skin?**
Products recommended (product_info_json)
[]
212
Do you offer healthcare discounts?
Provide breif answer and direct user to the correct FAQ page section page healthcare discount
✕ Fail
The chatbot failed to provide the link to the FAQ page section regarding healthcare discounts as required by the expected behavior.
We do not currently offer specific healthcare discounts. For any promotional offers or updates, please keep an eye on our website or subscribe to our newsletter.
**Would you like to explore our latest offers?**
faq
12
4. Ageing
No
200
3.87s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-212",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer healthcare discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer healthcare discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do not currently offer specific healthcare discounts. For any promotional offers or updates, please keep an eye on our website or subscribe to our newsletter.
**Would you like to explore our latest offers?**
Products recommended (product_info_json)
[]
213
which ingredients are in this
provide relevant product information to answer the question
✓ Pass
The chatbot cannot provide ingredient information without knowing which product the user is asking about, so asking for clarification is the correct behavior.
Which product are you referring to? Please provide the brand and product name.
product_information
12
4. Ageing
No
200
3.47s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-213",
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"user_input": [
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}
],
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"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "which ingredients are in this", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
214
How do I use the peptide finishing oil?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about how to use the product, instead pivoting to sales alternatives for a product it does not stock.
We don't currently stock the Nip + Fab Peptide Fix Finishing Oil 2%. However, for a product that helps to rejuvenate and revitalise the complexion, promoting plumper, brighter, and smoother skin, you could consider our Vit C Brightening Tonic. This tonic shares glycerin as a key ingredient, which is known for its hydrating properties. It's a great alternative if you're looking for a product to brighten and refine your skin's texture. Vit C Brightening TonicRodial£28.0
You might also like our Rose Gold Serum, which also contains glycerin and sunflower seed oil, similar to the Peptide Fix Finishing Oil. This serum is designed to give your skin a radiant glow and improve its overall appearance, targeting concerns like dullness and uneven skin tone, which aligns with the brightening benefits of the finishing oil you asked about. Rose Gold SerumRodial£100.0
**Which of these alternatives sounds more suitable for your skin goals?**
product_information
12
4. Ageing
No
200
15.63s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-214",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the peptide finishing oil?"
}
],
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"user_profile": {
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"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
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"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
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"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
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"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the peptide finishing oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4066", "product_name": "Vit C Brightening Tonic", "brand_name": "Rodial", "rrp": "28.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningTonicDeluxe.jpg?v=1691165113&width=1500", "external_id": 45339782316349, "demo_external_id": 57765184962909, "is_in_stock": true}, {"id": "4094", "product_name": "Rose Gold Serum", "brand_name": "Rodial", "rrp": "100.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_RoseGoldSerum.jpg?v=1691077319&width=1500", "external_id": 45339667169597, "demo_external_id": 57765199479133, "is_in_stock": true}]}
We don't currently stock the Nip + Fab Peptide Fix Finishing Oil 2%. However, for a product that helps to rejuvenate and revitalise the complexion, promoting plumper, brighter, and smoother skin, you could consider our Vit C Brightening Tonic. This tonic shares glycerin as a key ingredient, which is known for its hydrating properties. It's a great alternative if you're looking for a product to brighten and refine your skin's texture. <<PLACE>>
You might also like our Rose Gold Serum, which also contains glycerin and sunflower seed oil, similar to the Peptide Fix Finishing Oil. This serum is designed to give your skin a radiant glow and improve its overall appearance, targeting concerns like dullness and uneven skin tone, which aligns with the brightening benefits of the finishing oil you asked about. <<PLACE>>
**Which of these alternatives sounds more suitable for your skin goals?**
What's the key ingredients of the Vitamin C brightening pads?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided a helpful summary of their benefits.
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These ingredients work together to brighten and purify dull complexions, exfoliate, rejuvenate, and tighten pores, while also firming and toning the skin. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about how these pads can help with your skin concerns?**
product_information
12
4. Ageing
No
200
15.03s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients of the Vitamin C brightening pads?"
}
],
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"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients of the Vitamin C brightening pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These ingredients work together to brighten and purify dull complexions, exfoliate, rejuvenate, and tighten pores, while also firming and toning the skin. <<PLACE>>
**Would you like to know more about how these pads can help with your skin concerns?**
How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives with similar ingredients.
Unfortunately, the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial. However, we do have some excellent alternatives that feature peptides and other beneficial ingredients for your skin goals.
For targeting wrinkles and improving elasticity around the delicate eye area, you might consider our Bee Venom Jelly Eye Patches. These patches are infused with anti-ageing peptides and bee venom to help firm and revitalise the skin. Bee Venom Jelly Eye PatchesRodial£15.0
Alternatively, the Salmon DNA Jelly Eye Patches also focus on the eye area, utilising peptides, growth factors, and exosomes to address concerns like eye bags and elasticity. Salmon DNA Jelly Eye PatchesRodial£15.0
If you're looking for a broader facial treatment, the Salmon DNA Hydrogel Face Mask contains peptides, hyaluronic acid, and collagen to help with wrinkles and improve overall skin elasticity. Salmon DNA Hydrogel Face MaskRodial£20.0
**Would you like to know more about any of these alternatives?**
product_information
12
4. Ageing
No
200
13.65s
{
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
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"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
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"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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Unfortunately, the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial. However, we do have some excellent alternatives that feature peptides and other beneficial ingredients for your skin goals.
For targeting wrinkles and improving elasticity around the delicate eye area, you might consider our Bee Venom Jelly Eye Patches. These patches are infused with anti-ageing peptides and bee venom to help firm and revitalise the skin. <<PLACE>>
Alternatively, the Salmon DNA Jelly Eye Patches also focus on the eye area, utilising peptides, growth factors, and exosomes to address concerns like eye bags and elasticity. <<PLACE>>
If you're looking for a broader facial treatment, the Salmon DNA Hydrogel Face Mask contains peptides, hyaluronic acid, and collagen to help with wrinkles and improve overall skin elasticity. <<PLACE>>
**Would you like to know more about any of these alternatives?**
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about when to use the product, instead pivoting immediately to a sales pitch for its own products.
While we don't currently stock Nip + Fab's Glycolic Fix, you can achieve similar skin-resurfacing and brightening benefits with our Vit C Brightening Tonic. This tonic is formulated with glycolic acid, hyaluronic acid, and glycerin, much like the Glycolic Fix range, to exfoliate, hydrate, and promote a smoother, more even complexion. It's an excellent choice for addressing concerns like wrinkles, dullness, and uneven texture, helping to improve your skin's elasticity. Vit C Brightening TonicRodial£28.0
You might also consider our Vit C Brightening Serum. This serum shares key ingredients like hyaluronic acid, niacinamide, and glycerin, which are known to help with concerns such as fine lines, wrinkles, and overall skin texture. It's a potent option to support your goals of reducing wrinkles and improving elasticity. Vit C Brightening SerumRodial£95.0
**Which of these brightening options interests you most?**
product_information
12
4. Ageing
No
200
17.05s
{
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"business_id": 12,
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{
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}
],
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"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
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"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "When to use glycolic fix", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4066", "product_name": "Vit C Brightening Tonic", "brand_name": "Rodial", "rrp": "28.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningTonicDeluxe.jpg?v=1691165113&width=1500", "external_id": 45339782316349, "demo_external_id": 57765184962909, "is_in_stock": true}, {"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}]}
While we don't currently stock Nip + Fab's Glycolic Fix, you can achieve similar skin-resurfacing and brightening benefits with our Vit C Brightening Tonic. This tonic is formulated with glycolic acid, hyaluronic acid, and glycerin, much like the Glycolic Fix range, to exfoliate, hydrate, and promote a smoother, more even complexion. It's an excellent choice for addressing concerns like wrinkles, dullness, and uneven texture, helping to improve your skin's elasticity. <<PLACE>>
You might also consider our Vit C Brightening Serum. This serum shares key ingredients like hyaluronic acid, niacinamide, and glycerin, which are known to help with concerns such as fine lines, wrinkles, and overall skin texture. It's a potent option to support your goals of reducing wrinkles and improving elasticity. <<PLACE>>
**Which of these brightening options interests you most?**
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about product compatibility and instead pivoted to a sales pitch for unrelated products.
Protein Fix by Nip + Fab is not currently stocked here. However, as an alternative, you can try our **Snake Serum 02**. This serum is a powerful anti-ageing treatment designed to mimic the effects of a viper's venom, helping to reduce the appearance of wrinkles and improve skin elasticity. It works to plump and firm the skin, targeting your primary goal of addressing wrinkles and supporting elasticity. Snake Serum 02Rodial£85.0
You might also consider our **Vit C Brightening Cleansing Pads**. These pads are formulated to cleanse, exfoliate, and brighten the skin, contributing to a more even and radiant complexion. While they don't directly target wrinkles in the same way as the serum, they can help improve overall skin texture and tone. Vit C Brightening Cleansing PadsRodial£49.0
**Which of these alternatives sounds more appealing to you?**
product_information
12
4. Ageing
No
200
13.64s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-218",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I use protein fix with other products"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use protein fix with other products", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4084", "product_name": "Snake Serum 02", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "31ml e 1.01US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKSNKSRM0230_1.jpg?v=1691074203&width=1500", "external_id": 45339837890877, "demo_external_id": 57765193548125, "is_in_stock": true}, {"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
Protein Fix by Nip + Fab is not currently stocked here. However, as an alternative, you can try our **Snake Serum 02**. This serum is a powerful anti-ageing treatment designed to mimic the effects of a viper's venom, helping to reduce the appearance of wrinkles and improve skin elasticity. It works to plump and firm the skin, targeting your primary goal of addressing wrinkles and supporting elasticity. <<PLACE>>
You might also consider our **Vit C Brightening Cleansing Pads**. These pads are formulated to cleanse, exfoliate, and brighten the skin, contributing to a more even and radiant complexion. While they don't directly target wrinkles in the same way as the serum, they can help improve overall skin texture and tone. <<PLACE>>
**Which of these alternatives sounds more appealing to you?**
provide relevant product information to answer the question
✕ Fail
The recommended products are anti-aging formulas containing bee venom and peptides, which are generally inappropriate and unnecessary for teenage skin.
While we don't have a specific 'teen range', many of our products are suitable for younger skin, focusing on hydration and early signs of ageing. Here are two excellent options:
**Rose Gold Moisturiser by Rodial**
* This nourishing moisturiser is perfect for addressing dullness, dehydration, and uneven tone, which can be concerns for younger skin.
* It contains squalane and hyaluronic acid to provide intense hydration, leaving the skin feeling supple and smooth.
* Enriched with anti-ageing peptides and vitamin E, it helps to support skin elasticity and protect against environmental stressors.
Rose Gold MoisturiserRodial£110.0
**Bee Venom Eye Cream by Rodial**
* This eye cream is formulated to target fine lines, wrinkles, and undereye bags, which can sometimes appear prematurely.
* It features hyaluronic acid and shea butter for deep hydration around the delicate eye area.
* With bee venom and anti-ageing peptides, it works to improve elasticity and reduce the appearance of dark circles.
Bee Venom Eye CreamRodial£145.0
**Would you like to explore more hydrating options?**
product_information
12
4. Ageing
No
200
4.31s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-219",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Teen range"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Teen range", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4096", "product_name": "Rose Gold Moisturiser", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_RoseGoldMoisturiser.jpg?v=1691077220&width=1500", "external_id": 45339742077245, "demo_external_id": 57765200888157, "is_in_stock": true}, {"id": "4078", "product_name": "Bee Venom Eye Cream", "brand_name": "Rodial", "rrp": "145.0", "current_price": 0.0, "discount": 0.0, "size": "25ml e 0.84 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBEEVNMEYE30_1.jpg?v=1691073453&width=1500", "external_id": 45339503886653, "demo_external_id": 57765192302941, "is_in_stock": true}]}
While we don't have a specific 'teen range', many of our products are suitable for younger skin, focusing on hydration and early signs of ageing. Here are two excellent options:
**Rose Gold Moisturiser by Rodial**
* This nourishing moisturiser is perfect for addressing dullness, dehydration, and uneven tone, which can be concerns for younger skin.
* It contains squalane and hyaluronic acid to provide intense hydration, leaving the skin feeling supple and smooth.
* Enriched with anti-ageing peptides and vitamin E, it helps to support skin elasticity and protect against environmental stressors.
<<PLACE>>
**Bee Venom Eye Cream by Rodial**
* This eye cream is formulated to target fine lines, wrinkles, and undereye bags, which can sometimes appear prematurely.
* It features hyaluronic acid and shea butter for deep hydration around the delicate eye area.
* With bee venom and anti-ageing peptides, it works to improve elasticity and reduce the appearance of dark circles.
<<PLACE>>
**Would you like to explore more hydrating options?**
How often should I use ceramide fix over night cream
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not stock the requested product and provided a relevant alternative with similar ingredients.
We don't currently stock the Ceramide Fix Overnight Cream. However, if you're looking for a product with ceramides to help with anti-ageing and elasticity, our Snake Bubble Mask could be an excellent alternative. It's formulated with ceramides, niacinamide, and hyaluronic acid to target wrinkles and improve skin elasticity. Snake Bubble MaskRodial£48.0
**Would you like me to check if the Snake Bubble Mask suits your skin?**
product_information
12
4. Ageing
No
200
3.73s
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"answer": "Reduce wrinkles"
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"question": "What is your skin tone?",
"answer": "Deep brown"
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"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
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]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often should I use ceramide fix over night cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4488", "product_name": "Snake Bubble Mask", "brand_name": "Rodial", "rrp": "48.0", "current_price": 0.0, "discount": 0.0, "size": "4x 22g e\u00a0POIDS NET WT 0.7oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKSNAKEMSK4_1.jpg?v=1691074144&width=1500", "external_id": 45339851817277, "demo_external_id": 57765194367325, "is_in_stock": true}]}
We don't currently stock the Ceramide Fix Overnight Cream. However, if you're looking for a product with ceramides to help with anti-ageing and elasticity, our Snake Bubble Mask could be an excellent alternative. It's formulated with ceramides, niacinamide, and hyaluronic acid to target wrinkles and improve skin elasticity. <<PLACE>>
**Would you like me to check if the Snake Bubble Mask suits your skin?**
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide the information directly and instead asked a clarifying question, which is acceptable but incomplete since it didn't offer the count for the most popular product.
Which eye patches are you asking about?
product_information
12
4. Ageing
No
200
3.76s
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"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How many eye patches do you get in the jar", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which eye patches are you asking about?
Products recommended (product_info_json)
[]
222
What is the difference between Banana and Peach Lowlighter?
Provide an asnswer
✓ Pass
The chatbot provided a clear and detailed comparison of the Banana and Peach Lowlighters, effectively answering the user's question.
Finding your perfect Lowlighter is all about enhancing your natural radiance and achieving that flawless finish. Here are some options that will help you achieve a brightened and youthful look, targeting your goals of reducing wrinkles and eye bags.
We chose the **Banana Lowlighter by Rodial** for you because:
* Its brightening properties are ideal for illuminating the under-eye area, helping to diminish the appearance of eye bags.
* The yellow undertones are perfect for neutralising purple or blue discolouration, which can make wrinkles appear less prominent.
* It adds a beautiful luminosity to the skin, contributing to an overall more youthful and elastic appearance.
* This shade is excellent for lifting and highlighting the high points of your face, creating a sculpted look.
You can apply this over your concealer to instantly brighten and lift.Banana LowlighterRodial£38.0
We chose the **Peach Lowlighter by Rodial** for you because:
* Its peach tone is specifically designed to soften and correct any green, cool, or ashy tones, which can often be associated with tired-looking skin and eye bags.
* It helps to create a more even and balanced skin tone, which can make fine lines and wrinkles appear less noticeable.
* This shade provides a natural balance to your complexion, ensuring a seamless finish.
* This can be used alone for a natural lift or under your concealer for enhanced correction.Peach LowlighterRodial£38.0
We chose the **Latte Lowlighter by Rodial** for you because:
* This shade is excellent for warming and correcting any brown or pigmented areas, which can sometimes exacerbate the appearance of wrinkles.
* It helps to add definition and warmth to the complexion, contributing to a more refined look.
* The Latte shade is versatile for creating a natural, balanced finish across various skin tones.
* This shade works wonderfully under concealer to correct pigmentation or on its own for a subtle, natural lift.Latte LowlighterRodial£38.0
These lowlighters are designed to blend seamlessly, allowing you to layer them for a truly bespoke finish. For instance, you could use Peach first to neutralise, followed by Banana on top to brighten.
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
product_information
12
4. Ageing
free_form/lowlighter_shade_finder
200
4.55s
{
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"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
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"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the difference between Banana and Peach Lowlighter?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"response": "", "type": "free_form/lowlighter_shade_finder"}
{"product_info": [{"id": "4786", "product_name": "Banana Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/PDP_PackshotGrey_LatteLowlighter.jpg?v=1715339143", "external_id": 45339746271549, "demo_external_id": 0, "is_in_stock": true}, {"id": "4785", "product_name": "Peach Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKPEACHLOWL_1.jpg?v=1691074027", "external_id": 45339780251965, "demo_external_id": 0, "is_in_stock": true}, {"id": "4784", "product_name": "Latte Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKBANLLNEW5.5_1_c7441168-9cdc-41d1-b74c-086303a49728.jpg?v=1688047903", "external_id": 48002812969277, "demo_external_id": 0, "is_in_stock": true}]}
Finding your perfect Lowlighter is all about enhancing your natural radiance and achieving that flawless finish. Here are some options that will help you achieve a brightened and youthful look, targeting your goals of reducing wrinkles and eye bags.
We chose the **Banana Lowlighter by Rodial** for you because:
* Its brightening properties are ideal for illuminating the under-eye area, helping to diminish the appearance of eye bags.
* The yellow undertones are perfect for neutralising purple or blue discolouration, which can make wrinkles appear less prominent.
* It adds a beautiful luminosity to the skin, contributing to an overall more youthful and elastic appearance.
* This shade is excellent for lifting and highlighting the high points of your face, creating a sculpted look.
You can apply this over your concealer to instantly brighten and lift.<<PLACE>>
We chose the **Peach Lowlighter by Rodial** for you because:
* Its peach tone is specifically designed to soften and correct any green, cool, or ashy tones, which can often be associated with tired-looking skin and eye bags.
* It helps to create a more even and balanced skin tone, which can make fine lines and wrinkles appear less noticeable.
* This shade provides a natural balance to your complexion, ensuring a seamless finish.
* This can be used alone for a natural lift or under your concealer for enhanced correction.<<PLACE>>
We chose the **Latte Lowlighter by Rodial** for you because:
* This shade is excellent for warming and correcting any brown or pigmented areas, which can sometimes exacerbate the appearance of wrinkles.
* It helps to add definition and warmth to the complexion, contributing to a more refined look.
* The Latte shade is versatile for creating a natural, balanced finish across various skin tones.
* This shade works wonderfully under concealer to correct pigmentation or on its own for a subtle, natural lift.<<PLACE>>
These lowlighters are designed to blend seamlessly, allowing you to layer them for a truly bespoke finish. For instance, you could use Peach first to neutralise, followed by Banana on top to brighten.
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
The chatbot provided a clear, accurate, and helpful explanation of how to use booster drops as requested.
That's a fantastic question! Booster drops are a brilliant way to supercharge your skincare routine, and they're quite versatile.
Generally, there are two main ways you can incorporate them:
1. **Mix with your existing products:** You can add a few drops (usually 1-3, but always check the specific product's instructions) into your serum, moisturiser, or even your foundation. This allows you to customise your products with an extra boost of active ingredients, targeting specific concerns like hydration, brightening, or firming.
2. **Apply directly to your skin:** Alternatively, you can apply a few drops directly to cleansed skin before your serum and moisturiser. This delivers a more concentrated dose of the active ingredients directly to your skin.
The best method often depends on the specific booster drops you're using and your skin's needs. If you'd like to explore some options, I'd be happy to suggest some types of booster drops that could benefit your skin! Just let me know what concerns you're looking to address.
product_information
12
4. Ageing
No
200
5.54s
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"USER SAYS": "How would you recommend using your booster drops?"
}
],
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"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
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"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How would you recommend using your booster drops?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a fantastic question! Booster drops are a brilliant way to supercharge your skincare routine, and they're quite versatile.
Generally, there are two main ways you can incorporate them:
1. **Mix with your existing products:** You can add a few drops (usually 1-3, but always check the specific product's instructions) into your serum, moisturiser, or even your foundation. This allows you to customise your products with an extra boost of active ingredients, targeting specific concerns like hydration, brightening, or firming.
2. **Apply directly to your skin:** Alternatively, you can apply a few drops directly to cleansed skin before your serum and moisturiser. This delivers a more concentrated dose of the active ingredients directly to your skin.
The best method often depends on the specific booster drops you're using and your skin's needs. If you'd like to explore some options, I'd be happy to suggest some types of booster drops that could benefit your skin! Just let me know what concerns you're looking to address.
Products recommended (product_info_json)
[]
224
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly answered the user's question based on the FAQ information provided.
We don't currently offer a subscription service. However, you can always repurchase your favourite Rodial products directly from our website!
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
2.68s
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],
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"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
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"question": "What is your primary skin goal?",
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},
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service. However, you can always repurchase your favourite Rodial products directly from our website!
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
225
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page
✕ Fail
The chatbot failed to provide the requested information or direct the user to the FAQ page, instead claiming it could not confirm the service exists.
I'm sorry, I cannot confidently confirm information about a subscriptions service. For details on any subscription options, please contact our customer service team directly.
**Would you like me to help you find a product instead?**
faq
12
4. Ageing
No
200
2.83s
{
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"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
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"question": "How would you best describe your skin?",
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},
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"question": "What is your primary skin goal?",
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},
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I cannot confidently confirm information about a subscriptions service. For details on any subscription options, please contact our customer service team directly.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
226
What is Rodial rewards?
Advise user as per FAQ website page or direct user to FAQ page
✕ Fail
The chatbot failed to provide the information or a direct link to the FAQ page, instead giving a vague response and redirecting to customer service.
I can't confidently confirm the exact details of the Rodial Rewards programme at this moment. For the most accurate and up-to-date information, I recommend contacting our customer service team directly or visiting the Rodial website.
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
3.47s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-226",
"business_id": 12,
"user_input": [
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"USER SAYS": "What is Rodial rewards?"
}
],
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"question": "How would you best describe your skin?",
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
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"Improve elasticity",
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is Rodial rewards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I can't confidently confirm the exact details of the Rodial Rewards programme at this moment. For the most accurate and up-to-date information, I recommend contacting our customer service team directly or visiting the Rodial website.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
227
How often do I use Retinol Resurfacing Pads Mini?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about usage frequency, instead stating the product is out of stock and pivoting to sales.
We don't currently stock the Retinol Resurfacing Pads Mini. However, if you're looking for a product that helps refine and retexturise the skin, diminishing the appearance of pores, fine lines, and wrinkles, we have some excellent alternatives.
As an alternative, you can consider the **Vit C Brightening Tonic**. This toner helps to brighten and resurface the skin, sharing hyaluronic acid and ascorbyl tetraisopalmitate with the Retinol Resurfacing Pads Mini. It's excellent for addressing concerns like fine lines, wrinkles, and uneven skin tone, which aligns with your primary goal of targeting wrinkles. Vit C Brightening TonicRodial£28.0
You might also like the **Vit C Brightening Cleansing Pads**. These pads are also a toner format and contain ascorbyl tetraisopalmiate, which is known for its brightening properties. They are designed to cleanse and brighten, contributing to a more radiant complexion. Vit C Brightening Cleansing PadsRodial£49.0
**Which of these brightening options interests you most?**
product_information
12
4. Ageing
No
200
38.83s
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"question": "What is your skin tone?",
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"question": "How often does your skin typically react to new products?",
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},
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}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use Retinol Resurfacing Pads Mini?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4066", "product_name": "Vit C Brightening Tonic", "brand_name": "Rodial", "rrp": "28.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningTonicDeluxe.jpg?v=1691165113&width=1500", "external_id": 45339782316349, "demo_external_id": 57765184962909, "is_in_stock": true}, {"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
We don't currently stock the Retinol Resurfacing Pads Mini. However, if you're looking for a product that helps refine and retexturise the skin, diminishing the appearance of pores, fine lines, and wrinkles, we have some excellent alternatives.
As an alternative, you can consider the **Vit C Brightening Tonic**. This toner helps to brighten and resurface the skin, sharing hyaluronic acid and ascorbyl tetraisopalmitate with the Retinol Resurfacing Pads Mini. It's excellent for addressing concerns like fine lines, wrinkles, and uneven skin tone, which aligns with your primary goal of targeting wrinkles. <<PLACE>>
You might also like the **Vit C Brightening Cleansing Pads**. These pads are also a toner format and contain ascorbyl tetraisopalmiate, which is known for its brightening properties. They are designed to cleanse and brighten, contributing to a more radiant complexion. <<PLACE>>
**Which of these brightening options interests you most?**
What's the key ingredients in the Salmon DNA Water Oil?
provide relevant product information to answer the question
✓ Pass
The response accurately identifies the key ingredients and provides relevant product information as expected.
The Rodial Salmon DNA Water Oil features a powerful blend of key ingredients to support skin regeneration and barrier repair. It contains Polynucleotides (PDRN), RejuveNAD™, and Epitensive™ to boost collagen and improve firmness and elasticity. Additionally, nourishing Babassu oil, Jojoba oil, and Amino acids strengthen the lipid barrier to lock in hydration and prevent moisture loss. This product is ideal for addressing wrinkles and elasticity concerns. Salmon DNA Water OilRodial£150.0
**Would you like to know more about its benefits for your skin?**
product_information
12
4. Ageing
No
200
10.14s
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"USER SAYS": "What's the key ingredients in the Salmon DNA Water Oil?"
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],
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"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
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"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
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"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the Salmon DNA Water Oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20087", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "150.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890792320, "demo_external_id": 0, "is_in_stock": true}]}
The Rodial Salmon DNA Water Oil features a powerful blend of key ingredients to support skin regeneration and barrier repair. It contains Polynucleotides (PDRN), RejuveNAD™, and Epitensive™ to boost collagen and improve firmness and elasticity. Additionally, nourishing Babassu oil, Jojoba oil, and Amino acids strengthen the lipid barrier to lock in hydration and prevent moisture loss. This product is ideal for addressing wrinkles and elasticity concerns. <<PLACE>>
**Would you like to know more about its benefits for your skin?**
is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly addressed the user's query by clarifying the product availability and providing relevant information about a similar product that contains the requested ingredient.
While we don't currently stock the Dragon's Blood Hyaluronic Velvet Cream, our **Dragon's Blood Hyaluronic Night Cream** does contain retinol. This luxurious overnight moisturiser is formulated with time-release retinol to plump and smooth your complexion, restoring a youthful glow. It also includes hyaluronic acid, squalane, and shea butter to hydrate and fortify the skin's moisture barrier. Dragons Blood Hyaluronic Night CreamRodial£85.0
**Would you like to know more about this night cream?**
product_information
12
4. Ageing
No
200
16.44s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-229",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4054", "product_name": "Dragons Blood Hyaluronic Night Cream", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDNGHT50_1.jpg?v=1691073767&width=1080", "external_id": 45339506245949, "demo_external_id": 57765174673757, "is_in_stock": true}]}
While we don't currently stock the Dragon's Blood Hyaluronic Velvet Cream, our **Dragon's Blood Hyaluronic Night Cream** does contain retinol. This luxurious overnight moisturiser is formulated with time-release retinol to plump and smooth your complexion, restoring a youthful glow. It also includes hyaluronic acid, squalane, and shea butter to hydrate and fortify the skin's moisture barrier. <<PLACE>>
**Would you like to know more about this night cream?**
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✓ Pass
The chatbot correctly addresses the loyalty scheme query by confirming there is no current program and provides a helpful alternative.
We don't currently have a specific loyalty scheme in place at Rodial. However, you can always sign up for our newsletter to stay informed about any exclusive offers or promotions!
**Would you like me to sign you up for our newsletter?**
faq
12
4. Ageing
No
200
3.26s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-230",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have a loyalty scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have a loyalty scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a specific loyalty scheme in place at Rodial. However, you can always sign up for our newsletter to stay informed about any exclusive offers or promotions!
**Would you like me to sign you up for our newsletter?**
Products recommended (product_info_json)
[]
231
How does your loyalty scheme work?
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✕ Fail
The chatbot provided incorrect information by stating there is no loyalty scheme instead of directing the user to the 'No Sun Club' FAQ page as required.
We don't currently have a loyalty scheme in place. For any further questions, please contact our customer service team who will be happy to help.
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
22.46s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-231",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How does your loyalty scheme work?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How does your loyalty scheme work?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty scheme in place. For any further questions, please contact our customer service team who will be happy to help.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
232
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✓ Pass
The chatbot directly answered the user's question based on the company's current policy.
We don't currently offer a subscription service. For any specific product needs or to explore our full range, please feel free to ask!
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
3.74s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-232",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service. For any specific product needs or to explore our full range, please feel free to ask!
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
233
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
≈ Partial
The chatbot mentions the subscription service but fails to provide a direct link to the FAQ page as expected.
I can certainly help with information about our subscriptions service!
For detailed information on how our subscription service works, including how to manage your subscriptions and any benefits, please visit our website or contact our customer service team directly. They will be able to provide you with the most up-to-date and comprehensive details.
**Would you like me to help you find a product?**
faq
12
4. Ageing
No
200
2.95s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-233",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I can certainly help with information about our subscriptions service!
For detailed information on how our subscription service works, including how to manage your subscriptions and any benefits, please visit our website or contact our customer service team directly. They will be able to provide you with the most up-to-date and comprehensive details.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
234
Do you offer gift cards?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the user's question based on the company's current policy.
We do not currently offer gift cards at Rodial.
**Would you like me to help you find a product instead?**
faq
12
4. Ageing
No
200
2.67s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-234",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer gift cards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer gift cards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do not currently offer gift cards at Rodial.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
235
Do your products contain parabens?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the user's question regarding parabens in accordance with the brand's clean formulation standards.
That's a very important question when choosing skincare!
At Rodial, we are committed to creating high-performance skincare with effective, clean formulations. Our products are formulated without parabens. We focus on powerful ingredients that deliver visible results while being mindful of what goes into our formulas.
Is there anything else you'd like to know about our ingredients or products? I'm here to help!
faq
12
4. Ageing
No
200
6.87s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-235",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do your products contain parabens?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do your products contain parabens?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very important question when choosing skincare!
At Rodial, we are committed to creating high-performance skincare with effective, clean formulations. Our products are formulated without parabens. We focus on powerful ingredients that deliver visible results while being mindful of what goes into our formulas.
Is there anything else you'd like to know about our ingredients or products? I'm here to help!
Products recommended (product_info_json)
[]
236
Are your products considered medical grade?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✕ Fail
The response fails to direct the user to the FAQ page or the specific science and ingredients section as required by the expected behavior.
That's a really interesting question about how our products are classified!
At Rodial, we pride ourselves on being a luxury skincare brand that delivers high-performance, innovative formulations. While "medical grade" isn't a regulated term in the UK or EU, our products are developed with potent, advanced ingredients and cutting-edge technology, often inspired by cosmetic procedures, to provide targeted and effective results. We focus on creating sophisticated skincare solutions that bridge the gap between traditional beauty and clinical efficacy.
We're dedicated to helping you achieve your skin goals with our expertly formulated ranges. Is there anything specific you're looking to address with your skincare? I'd be happy to help you find the perfect products for your needs.
faq
12
4. Ageing
No
200
4.96s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-236",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are your products considered medical grade?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are your products considered medical grade?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really interesting question about how our products are classified!
At Rodial, we pride ourselves on being a luxury skincare brand that delivers high-performance, innovative formulations. While "medical grade" isn't a regulated term in the UK or EU, our products are developed with potent, advanced ingredients and cutting-edge technology, often inspired by cosmetic procedures, to provide targeted and effective results. We focus on creating sophisticated skincare solutions that bridge the gap between traditional beauty and clinical efficacy.
We're dedicated to helping you achieve your skin goals with our expertly formulated ranges. Is there anything specific you're looking to address with your skincare? I'd be happy to help you find the perfect products for your needs.
Products recommended (product_info_json)
[]
237
Are you products cruelty free?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's cruelty-free policy.
That's a very important question!
Yes, Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf. We are committed to ethical practices and ensuring our products are developed without animal testing.
Is there anything else you'd like to know about our products or perhaps some skincare advice I can offer?
faq
12
4. Ageing
No
200
6.57s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-237",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are you products cruelty free?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are you products cruelty free?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very important question!
Yes, Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf. We are committed to ethical practices and ensuring our products are developed without animal testing.
Is there anything else you'd like to know about our products or perhaps some skincare advice I can offer?
Products recommended (product_info_json)
[]
238
does tinted sunscreen contain oil
To reply based on the relevant barefaced product
✕ Fail
The chatbot provided a generic answer instead of referencing the specific Barefaced product as required by the instructions.
That's a good question about tinted sunscreens!
Whether a tinted sunscreen contains oil really depends on the specific formulation of the product. Many tinted sunscreens are formulated to be oil-free, especially those designed for oily or blemish-prone skin. However, others might include various oils for their emollient, nourishing, or hydrating properties, which can be beneficial for drier or more mature skin types.
To be sure, it's always best to check the ingredient list on the product packaging. If you're looking for a specific type of tinted sunscreen, perhaps for a particular skin concern, just let me know, and I can offer some general guidance!
product_information
12
4. Ageing
No
200
6.56s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-238",
"business_id": 12,
"user_input": [
{
"USER SAYS": "does tinted sunscreen contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "does tinted sunscreen contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a good question about tinted sunscreens!
Whether a tinted sunscreen contains oil really depends on the specific formulation of the product. Many tinted sunscreens are formulated to be oil-free, especially those designed for oily or blemish-prone skin. However, others might include various oils for their emollient, nourishing, or hydrating properties, which can be beneficial for drier or more mature skin types.
To be sure, it's always best to check the ingredient list on the product packaging. If you're looking for a specific type of tinted sunscreen, perhaps for a particular skin concern, just let me know, and I can offer some general guidance!
Products recommended (product_info_json)
[]
239
How often do I use the polishing pads?
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide the information because it did not recognize the product, though it did attempt to clarify.
Which polishing pads are you referring to? Please specify the brand and product name.
product_information
12
4. Ageing
No
200
5.11s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-239",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use the polishing pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use the polishing pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which polishing pads are you referring to? Please specify the brand and product name.
Products recommended (product_info_json)
[]
240
What's the key ingredients in the overachiever serum?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the product and provided helpful, relevant alternatives that address the user's likely skincare concerns.
We don't stock The Overachiever Serum, but I can recommend alternatives that target similar concerns.
The **Vit C Brightening Serum** is a fantastic alternative. It's also a serum and shares hyaluronic acid as a key ingredient, which is excellent for hydration. This serum is designed to brighten your complexion and improve skin texture, helping with fine lines and wrinkles, which aligns with your primary goal. Vit C Brightening SerumRodial£95.0
Another excellent option is our **Bee Venom Night** serum. This also contains hyaluronic acid and works overnight to help firm and plump the skin, reducing the appearance of wrinkles and improving elasticity. It's a great choice for addressing your primary goal of reducing wrinkles and secondary goal of improving elasticity. Bee Venom NightRodial£110.0
**Would you like to explore either of these serums further?**
product_information
12
4. Ageing
No
200
12.46s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p4-240",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the overachiever serum?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Dry/rough texture; experiences a distinct tight feeling immediately after cleansing"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
},
"secondarySkinGoals": [
"Improve elasticity",
"Undereye bags"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the overachiever serum?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
We don't stock The Overachiever Serum, but I can recommend alternatives that target similar concerns.
The **Vit C Brightening Serum** is a fantastic alternative. It's also a serum and shares hyaluronic acid as a key ingredient, which is excellent for hydration. This serum is designed to brighten your complexion and improve skin texture, helping with fine lines and wrinkles, which aligns with your primary goal. <<PLACE>>
Another excellent option is our **Bee Venom Night** serum. This also contains hyaluronic acid and works overnight to help firm and plump the skin, reducing the appearance of wrinkles and improving elasticity. It's a great choice for addressing your primary goal of reducing wrinkles and secondary goal of improving elasticity. <<PLACE>>
**Would you like to explore either of these serums further?**
The chatbot correctly identified that it needs more information to answer the user's question accurately.
Which product are you asking about? Please provide the brand and product name.
product_information
12
4. Ageing
No
200
2.07s
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}
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"question": "How would you best describe your skin?",
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"question": "What is your skin tone?",
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"question": "How often does your skin typically react to new products?",
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},
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Full raw response
{"type": "debug", "debug": {"query": "Does this contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about? Please provide the brand and product name.
Products recommended (product_info_json)
[]
242
what is the core four
explain the core 4 philosophy
✓ Pass
The chatbot accurately explains the core four philosophy and provides the four essential steps as expected.
That's a brilliant question! The 'Core Four' in skincare refers to the fundamental steps that are generally considered essential for a healthy and effective routine. It's a great starting point for anyone looking to build a solid regimen.
Typically, the Core Four includes:
1. **Cleanser:** To remove makeup, dirt, and impurities, preparing your skin for subsequent steps.
2. **Antioxidant Serum:** Often containing ingredients like Vitamin C, these help protect your skin from environmental damage and can brighten the complexion.
3. **Moisturiser:** To hydrate the skin, support its barrier function, and lock in beneficial ingredients.
4. **SPF (Sun Protection Factor):** Crucial for daily protection against UV rays, which are a primary cause of premature ageing and skin damage.
These four steps work together to cleanse, protect, hydrate, and defend your skin. Would you like me to elaborate on any of these steps, or perhaps suggest some types of ingredients to look for in each category?
product_information
12
4. Ageing
No
200
4.06s
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
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"question": "How often does your skin typically react to new products?",
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Full raw response
{"type": "debug", "debug": {"query": "what is the core four", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a brilliant question! The 'Core Four' in skincare refers to the fundamental steps that are generally considered essential for a healthy and effective routine. It's a great starting point for anyone looking to build a solid regimen.
Typically, the Core Four includes:
1. **Cleanser:** To remove makeup, dirt, and impurities, preparing your skin for subsequent steps.
2. **Antioxidant Serum:** Often containing ingredients like Vitamin C, these help protect your skin from environmental damage and can brighten the complexion.
3. **Moisturiser:** To hydrate the skin, support its barrier function, and lock in beneficial ingredients.
4. **SPF (Sun Protection Factor):** Crucial for daily protection against UV rays, which are a primary cause of premature ageing and skin damage.
These four steps work together to cleanse, protect, hydrate, and defend your skin. Would you like me to elaborate on any of these steps, or perhaps suggest some types of ingredients to look for in each category?
Products recommended (product_info_json)
[]
243
Can I use overachiever while breastfeeding
✓ Pass
The chatbot addressed the safety concern regarding breastfeeding and provided relevant product alternatives with a follow-up question.
While we don't stock the Barefaced Overachiever, it is generally considered safe for breastfeeding.
As an alternative, you can try our Dragon's Blood Water Serum. This serum, like Overachiever, aims to hydrate and soothe the skin. It contains hyaluronic acid, a key ingredient also found in Overachiever, known for its hydrating properties. This serum is excellent for plumping the skin and providing a burst of moisture, which can help with the appearance of fine lines and improve elasticity – a great match for your goals. Dragon's Blood Water SerumRodial£130.0
You might also consider our Collagen Drops. This serum also shares hyaluronic acid with Overachiever and is designed to improve skin's elasticity and firmness, targeting wrinkles and promoting a more youthful complexion. Collagen DropsRodial£80.0
**Which of these serums sounds more appealing for your skin?**
product_information
12
4. Ageing
No
200
15.21s
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Full raw response
{"type": "debug", "debug": {"query": "Can I use overachiever while breastfeeding", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4044", "product_name": "Dragon's Blood Water Serum", "brand_name": "Rodial", "rrp": "130.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/db_water_product.jpg?v=1739182056&width=1500", "external_id": 55656655028608, "demo_external_id": 57765165531485, "is_in_stock": true}, {"id": "4099", "product_name": "Collagen Drops", "brand_name": "Rodial", "rrp": "80.0", "current_price": 0.0, "discount": 0.0, "size": "31ml e 1.04 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBCOL30_1.jpg?v=1691073424&width=1500", "external_id": 45339707769149, "demo_external_id": 57765202100573, "is_in_stock": true}]}
While we don't stock the Barefaced Overachiever, it is generally considered safe for breastfeeding.
As an alternative, you can try our Dragon's Blood Water Serum. This serum, like Overachiever, aims to hydrate and soothe the skin. It contains hyaluronic acid, a key ingredient also found in Overachiever, known for its hydrating properties. This serum is excellent for plumping the skin and providing a burst of moisture, which can help with the appearance of fine lines and improve elasticity – a great match for your goals. <<PLACE>>
You might also consider our Collagen Drops. This serum also shares hyaluronic acid with Overachiever and is designed to improve skin's elasticity and firmness, targeting wrinkles and promoting a more youthful complexion. <<PLACE>>
**Which of these serums sounds more appealing for your skin?**
What is the percentage of azelaic acid in overachiever
✓ Pass
The chatbot correctly identified that it does not carry the product and provided relevant alternatives to address the user's underlying skin concerns.
We do not currently stock 'Overachiever', so I cannot confirm the exact percentage of azelaic acid in it.
However, if you're looking for a serum that targets similar concerns like fine lines and wrinkles, and offers hydration, you might consider the **Dragon's Blood Water Serum**. This serum contains hyaluronic acid and glycerin, much like Overachiever, to provide intense hydration and help plump the skin. It's designed to soothe and protect the skin barrier, which aligns with the multi-tasking benefits of Overachiever. Dragon's Blood Water SerumRodial£130.0
Another excellent option is the **Bee Venom Night** serum. This product also shares key ingredients like hyaluronic acid, glycerin, and vitamin E, offering powerful hydration and antioxidant benefits to help reduce the appearance of wrinkles and improve elasticity. It works overnight to rejuvenate the skin, making it a great choice for addressing your primary goal of reducing wrinkles and improving elasticity. Bee Venom NightRodial£110.0
**Would you like to know more about either of these serums?**
product_information
12
4. Ageing
No
200
19.88s
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Full raw response
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We do not currently stock 'Overachiever', so I cannot confirm the exact percentage of azelaic acid in it.
However, if you're looking for a serum that targets similar concerns like fine lines and wrinkles, and offers hydration, you might consider the **Dragon's Blood Water Serum**. This serum contains hyaluronic acid and glycerin, much like Overachiever, to provide intense hydration and help plump the skin. It's designed to soothe and protect the skin barrier, which aligns with the multi-tasking benefits of Overachiever. <<PLACE>>
Another excellent option is the **Bee Venom Night** serum. This product also shares key ingredients like hyaluronic acid, glycerin, and vitamin E, offering powerful hydration and antioxidant benefits to help reduce the appearance of wrinkles and improve elasticity. It works overnight to rejuvenate the skin, making it a great choice for addressing your primary goal of reducing wrinkles and improving elasticity. <<PLACE>>
**Would you like to know more about either of these serums?**
The chatbot correctly identified the product's safety status and proactively offered to provide a personalized skin assessment.
Yes, the Vit C Brightening Cleansing Pads are considered pregnancy-safe. These pads are designed to brighten and retexturise your skin with a blend of Vitamin C, fruit AHA acids, and salicylic acid, which also helps to tighten pores and firm the skin. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like me to check if these pads suit your skin?**
product_information
12
4. Ageing
No
200
13.44s
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"USER SAYS": "are the toning pads pregnancy safe?"
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
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"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
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"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
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Full raw response
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Yes, the Vit C Brightening Cleansing Pads are considered pregnancy-safe. These pads are designed to brighten and retexturise your skin with a blend of Vitamin C, fruit AHA acids, and salicylic acid, which also helps to tighten pores and firm the skin. <<PLACE>>
**Would you like me to check if these pads suit your skin?**
Is the new overachiever now better and more effective than the retinal?
✓ Pass
The chatbot provided a balanced, informative comparison of the two products despite not stocking them, and appropriately pivoted to offering relevant brand-specific alternatives.
It's great you're exploring potent skincare! While "The New Overachiever" and "The Retinal" are not products we currently stock at Rodial, I can offer some general insights based on the information available.
"The New Overachiever" is described as a high-performance, multitasking serum with key active ingredients like Bakuchiol, Resveratrol, Azelaic Acid, Hyaluronic Acid, Peptides, and Plant Exosomes. It aims to strengthen the skin barrier, smooth texture, minimise pores, support firmness, reduce early signs of ageing, brighten, hydrate, and calm redness. It's noted as suitable for all skin types, including sensitive and acne-prone skin, and is pregnancy-friendly due to Bakuchiol being a retinoid alternative.
"The Retinal" refers to Retinaldehyde, a potent form of Vitamin A (retinoid). Retinal is known for its effectiveness in addressing signs of ageing, such as wrinkles, and improving skin texture and tone.
When comparing the two, "The Retinal" (Retinaldehyde) is a direct, potent retinoid, which is highly effective for targeting wrinkles and elasticity. "The New Overachiever" offers a broader approach with multiple active ingredients, including Bakuchiol as a retinoid alternative, alongside other ingredients for barrier support, hydration, and calming.
For your primary goal of addressing wrinkles and secondary goals of elasticity and eye bags, a potent retinoid like Retinal (if you were to use one) would be very effective. However, "The New Overachiever" offers a more comprehensive approach, especially given its inclusion of Bakuchiol, which provides retinoid-like benefits without the potential irritation, and other ingredients that support overall skin health.
Since we don't carry these specific products, I can't check their suitability for your skin. However, I can recommend some Rodial products that target wrinkles, elasticity, and eye bags.
**Would you like me to suggest some Rodial products for your concerns?**
product_information
12
4. Ageing
No
200
15.80s
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"answer": "Reduce wrinkles"
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
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Full raw response
{"type": "debug", "debug": {"query": "Is the new overachiever now better and more effective than the retinal?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It's great you're exploring potent skincare! While "The New Overachiever" and "The Retinal" are not products we currently stock at Rodial, I can offer some general insights based on the information available.
"The New Overachiever" is described as a high-performance, multitasking serum with key active ingredients like Bakuchiol, Resveratrol, Azelaic Acid, Hyaluronic Acid, Peptides, and Plant Exosomes. It aims to strengthen the skin barrier, smooth texture, minimise pores, support firmness, reduce early signs of ageing, brighten, hydrate, and calm redness. It's noted as suitable for all skin types, including sensitive and acne-prone skin, and is pregnancy-friendly due to Bakuchiol being a retinoid alternative.
"The Retinal" refers to Retinaldehyde, a potent form of Vitamin A (retinoid). Retinal is known for its effectiveness in addressing signs of ageing, such as wrinkles, and improving skin texture and tone.
When comparing the two, "The Retinal" (Retinaldehyde) is a direct, potent retinoid, which is highly effective for targeting wrinkles and elasticity. "The New Overachiever" offers a broader approach with multiple active ingredients, including Bakuchiol as a retinoid alternative, alongside other ingredients for barrier support, hydration, and calming.
For your primary goal of addressing wrinkles and secondary goals of elasticity and eye bags, a potent retinoid like Retinal (if you were to use one) would be very effective. However, "The New Overachiever" offers a more comprehensive approach, especially given its inclusion of Bakuchiol, which provides retinoid-like benefits without the potential irritation, and other ingredients that support overall skin health.
Since we don't carry these specific products, I can't check their suitability for your skin. However, I can recommend some Rodial products that target wrinkles, elasticity, and eye bags.
**Would you like me to suggest some Rodial products for your concerns?**
Products recommended (product_info_json)
[]
247
Is tinted moisturizer pregnancy safe
✕ Fail
The chatbot failed to answer the user's specific question about tinted moisturizers and instead recommended standard moisturizers that do not meet the user's request.
It's wonderful you're considering pregnancy safety in your skincare choices! We've filtered for products to exclude known pregnancy-caution ingredients. However, it's important to note that we cannot confirm or deny pregnancy safety for these products based on available data. We strongly recommend consulting your GP or midwife before using any new products during pregnancy.
We don't currently have a tinted moisturiser that explicitly meets the 'pregnancy safe' filter. However, these moisturisers are free from essential oils and volatile alcohols, which are often a concern during pregnancy.
**Rose Gold Moisturiser by Rodial**
* This barrier moisturiser is designed to target dullness, uneven tone, dehydration, and wrinkles, making it a great choice for your primary goal of addressing wrinkles and elasticity.
* It contains key ingredients like squalane, hyaluronic acid, and anti-ageing peptides, which are known for their hydrating and skin-smoothing properties.
* The nourishing texture helps to improve skin elasticity and reduce the appearance of fine lines.
Rose Gold MoisturiserRodial£110.0
**Bee Venom Moisturiser by Rodial**
* This nourishing barrier moisturiser is excellent for addressing concerns like uneven tone, elasticity, fine lines, and wrinkles.
* Formulated with shea butter, hyaluronic acid, and bee venom, it works to plump and firm the skin, supporting your goals for wrinkles and elasticity.
* It helps to improve skin texture and reduce the visible signs of photoageing.
Bee Venom MoisturiserRodial£135.0
**Would you like me to look for other moisturiser options?**
product_information
12
4. Ageing
No
200
10.08s
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"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
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"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
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}
Full raw response
{"type": "debug", "debug": {"query": "Is tinted moisturizer pregnancy safe", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4096", "product_name": "Rose Gold Moisturiser", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_RoseGoldMoisturiser.jpg?v=1691077220&width=1500", "external_id": 45339742077245, "demo_external_id": 57765200888157, "is_in_stock": true}, {"id": "4080", "product_name": "Bee Venom Moisturiser", "brand_name": "Rodial", "rrp": "135.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBEEVNMSKIN50_1.jpg?v=1691073468&width=1500", "external_id": 45339502936381, "demo_external_id": 57765192630621, "is_in_stock": true}]}
It's wonderful you're considering pregnancy safety in your skincare choices! We've filtered for products to exclude known pregnancy-caution ingredients. However, it's important to note that we cannot confirm or deny pregnancy safety for these products based on available data. We strongly recommend consulting your GP or midwife before using any new products during pregnancy.
We don't currently have a tinted moisturiser that explicitly meets the 'pregnancy safe' filter. However, these moisturisers are free from essential oils and volatile alcohols, which are often a concern during pregnancy.
**Rose Gold Moisturiser by Rodial**
* This barrier moisturiser is designed to target dullness, uneven tone, dehydration, and wrinkles, making it a great choice for your primary goal of addressing wrinkles and elasticity.
* It contains key ingredients like squalane, hyaluronic acid, and anti-ageing peptides, which are known for their hydrating and skin-smoothing properties.
* The nourishing texture helps to improve skin elasticity and reduce the appearance of fine lines.
<<PLACE>>
**Bee Venom Moisturiser by Rodial**
* This nourishing barrier moisturiser is excellent for addressing concerns like uneven tone, elasticity, fine lines, and wrinkles.
* Formulated with shea butter, hyaluronic acid, and bee venom, it works to plump and firm the skin, supporting your goals for wrinkles and elasticity.
* It helps to improve skin texture and reduce the visible signs of photoageing.
<<PLACE>>
**Would you like me to look for other moisturiser options?**
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide product information and instead asked a clarifying question, which is reasonable but does not fulfill the expected behavior of providing the information.
Which dermaplaning kit are you referring to? Please provide the brand and product name.
product_information
12
4. Ageing
No
200
6.13s
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"USER SAYS": "How do I use the dermaplanning kit?"
}
],
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"question": "How would you best describe your skin?",
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"question": "What is your primary skin goal?",
"answer": "Reduce wrinkles"
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"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
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},
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"None"
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}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the dermaplanning kit?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which dermaplaning kit are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
249
What are the benefits of this product? (While on a product page)
To provide a description of the benefits of the product which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page.
Which product are you referring to? Please provide the brand and product name.
product_information
12
5. Pigmentation
No
200
4.21s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-249",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What are the benefits of this product? (While on a product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What are the benefits of this product? (While on a product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
250
Key benefits of Cerave hydrating cleanser?
To provide a description of the benefits of the product mentioned in the query. If the product is stocked by the business the product card should be shown. If the product is not stocked by the business, then a response should provide similar alternative products should be suggested.
✓ Pass
The chatbot correctly identified that the product was not in stock and provided relevant alternatives with product cards.
While we don't currently stock the CeraVe Hydrating Cleanser, a fantastic alternative you might consider is our **Bee Venom Cleansing Balm**.
This luxurious cleansing balm is designed to remove makeup and impurities effectively while nourishing the skin. It shares key ingredients like glycerin and tocopherol with the CeraVe cleanser, providing hydration and antioxidant benefits. The Bee Venom Cleansing Balm is particularly suited for those looking to improve radiance and address pigmentation, aligning well with your primary and secondary goals. Bee Venom Cleansing BalmRodial£45.0
Another excellent option is our **Salicylic Acid Gel Cleanser**. This cleanser also contains glycerin and tocopherol, offering a deep cleanse that helps to purify the skin. While it doesn't directly target pigmentation in the same way as the Bee Venom Cleansing Balm, its cleansing properties can contribute to overall skin clarity and radiance. Salicylic Acid Gel CleanserRodial£39.0
**Would you like to know more about either of these cleansers?**
product_information
12
5. Pigmentation
No
200
10.90s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-250",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Key benefits of Cerave hydrating cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Key benefits of Cerave hydrating cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}]}
While we don't currently stock the CeraVe Hydrating Cleanser, a fantastic alternative you might consider is our **Bee Venom Cleansing Balm**.
This luxurious cleansing balm is designed to remove makeup and impurities effectively while nourishing the skin. It shares key ingredients like glycerin and tocopherol with the CeraVe cleanser, providing hydration and antioxidant benefits. The Bee Venom Cleansing Balm is particularly suited for those looking to improve radiance and address pigmentation, aligning well with your primary and secondary goals. <<PLACE>>
Another excellent option is our **Salicylic Acid Gel Cleanser**. This cleanser also contains glycerin and tocopherol, offering a deep cleanse that helps to purify the skin. While it doesn't directly target pigmentation in the same way as the Bee Venom Cleansing Balm, its cleansing properties can contribute to overall skin clarity and radiance. <<PLACE>>
**Would you like to know more about either of these cleansers?**
Whats the benefits of Beautypie happy face Jelly cleanser?
For the chat to mention this is not stocked but to breifly highlight the key benefits and to then suggest some similar options that are stocked
≈ Partial
The chatbot failed to mention the key benefits of the requested product as required by the expected behavior.
We don't currently stock the Beauty Pie Happy Face No-Stress Jelly Cleanser. However, I can suggest some excellent alternatives from Rodial that offer similar benefits.
The **Salicylic Acid Gel Cleanser** is a fantastic option. This treatment cleanser is designed to purify and refine, helping to clarify your complexion. It's a great choice for tackling pigmentation and boosting radiance. Salicylic Acid Gel CleanserRodial£39.0
Another excellent alternative is our **Pink Diamond Cleansing Balm**. This daily cleanser works to deeply cleanse and nourish the skin, leaving it feeling soft and looking radiant. It's perfect for promoting an overall luminous and healthy-looking complexion, which aligns with your goals for radiance and addressing pigmentation. Pink Diamond Cleansing BalmRodial£55.0
**Which of these cleansers sounds more suitable for your skin?**
product_information
12
5. Pigmentation
No
200
11.40s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-251",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Whats the benefits of Beautypie happy face Jelly cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Whats the benefits of Beautypie happy face Jelly cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}, {"id": "4091", "product_name": "Pink Diamond Cleansing Balm", "brand_name": "Rodial", "rrp": "55.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDCLNS100_1.jpg?v=1691073925&width=1500", "external_id": 45339866202429, "demo_external_id": 57765197119837, "is_in_stock": true}]}
We don't currently stock the Beauty Pie Happy Face No-Stress Jelly Cleanser. However, I can suggest some excellent alternatives from Rodial that offer similar benefits.
The **Salicylic Acid Gel Cleanser** is a fantastic option. This treatment cleanser is designed to purify and refine, helping to clarify your complexion. It's a great choice for tackling pigmentation and boosting radiance. <<PLACE>>
Another excellent alternative is our **Pink Diamond Cleansing Balm**. This daily cleanser works to deeply cleanse and nourish the skin, leaving it feeling soft and looking radiant. It's perfect for promoting an overall luminous and healthy-looking complexion, which aligns with your goals for radiance and addressing pigmentation. <<PLACE>>
**Which of these cleansers sounds more suitable for your skin?**
Does this contain parabens? (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If yes the chat should describe any ingredients that are parabens in the formula and what they are used for.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which is a core requirement of the expected behavior.
Which product are you referring to? Please provide the brand and product name.
product_information
12
5. Pigmentation
No
200
4.13s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-252",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain parabens? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain parabens? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
253
Does this contain fragrance (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If the product doesn't have fragrance but contains essential oils or other fragrant ingredients these should be mentioned.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, forcing the user to repeat information.
Which product are you asking about?
product_information
12
5. Pigmentation
No
200
5.08s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-253",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain fragrance (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain fragrance (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
254
Is this cruelty free ((Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting and the brand's claims on cruelty free.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which was a requirement of the expected behavior.
Which product are you referring to?
product_information
12
5. Pigmentation
No
200
7.06s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-254",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is this cruelty free ((Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is this cruelty free ((Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to?
Products recommended (product_info_json)
[]
255
How long will this last? (Whilst on product page)
To provide an estimate of how long the product will last based on the product size which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context from the page and incorrectly claimed it does not carry the item.
Unfortunately, 'this' is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to provide details on how long it might last.
**Would you like me to find a similar product we do stock?**
product_information
12
5. Pigmentation
No
200
4.35s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-255",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long will this last? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long will this last? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, 'this' is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to provide details on how long it might last.
**Would you like me to find a similar product we do stock?**
Products recommended (product_info_json)
[]
256
How often do I use this? (Whilst on product page)
To provide a response of how frequently it can be used based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a product page, resulting in a refusal to provide information.
I'm sorry, I can't provide specific usage instructions as "this" isn't a product we currently carry at Rodial.
**Would you like me to help you find a similar product we do stock?**
product_information
12
5. Pigmentation
No
200
3.80s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-256",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't provide specific usage instructions as "this" isn't a product we currently carry at Rodial.
**Would you like me to help you find a similar product we do stock?**
Products recommended (product_info_json)
[]
257
How do I apply this? (Whilst on product page)
To provide a response of how to apply based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context despite the user being on a product page, leading to an incorrect claim that the product is not stocked.
I'm afraid "this" isn't a product we currently stock at Rodial, so I can't advise on its specific application.
**Would you like me to help you find a Rodial product instead?**
product_information
12
5. Pigmentation
No
200
4.12s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-257",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I apply this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I apply this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm afraid "this" isn't a product we currently stock at Rodial, so I can't advise on its specific application.
**Would you like me to help you find a Rodial product instead?**
Products recommended (product_info_json)
[]
258
How long till I see results from using this? (Whilst on product page)
To provide a response it should take to see results of the product page the user is visiting.
✕ Fail
The chatbot failed to provide the information despite the user being on a specific product page where the context should have been available.
Which product are you referring to?
product_information
12
5. Pigmentation
No
200
6.18s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-258",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long till I see results from using this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long till I see results from using this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to?
Products recommended (product_info_json)
[]
259
is this okay for oily skin?
To provide a yes / no response based on whether the product is suitable for oily skin based on the product page the user is visiting.
≈ Partial
The chatbot failed to check the context of the current product page and instead asked for information the user likely assumed was already known.
Which product are you referring to? Please provide the brand and product name.
product_information
12
5. Pigmentation
No
200
3.35s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-259",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is this okay for oily skin?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is this okay for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
260
Do you offer free shipping?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✓ Pass
The chatbot clearly answered the shipping question and provided a link to the relevant information page.
We don't currently offer free shipping. For full details on our delivery options and costs, please visit our Delivery Information page.
**Would you like me to help you find a product?**
faq
12
5. Pigmentation
No
200
3.31s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-260",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer free shipping?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer free shipping?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer free shipping. For full details on our delivery options and costs, please visit our Delivery Information page.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
261
I brought the wrong product, can I exchange it for a different one?
Provide an answer based on the business' return policies and link to FAQ returns page if available
≈ Partial
The response provides clear information about the exchange policy but fails to include the required link to the FAQ returns page.
We don't currently offer exchanges for products. If you've purchased the wrong item, you can return it for a refund within 14 days of receipt, provided it's unopened and in its original packaging. Once we've processed your refund, you're welcome to place a new order for the correct product.
**Would you like to know more about our returns process?**
faq
12
5. Pigmentation
No
200
3.14s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-261",
"business_id": 12,
"user_input": [
{
"USER SAYS": "I brought the wrong product, can I exchange it for a different one?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "I brought the wrong product, can I exchange it for a different one?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer exchanges for products. If you've purchased the wrong item, you can return it for a refund within 14 days of receipt, provided it's unopened and in its original packaging. Once we've processed your refund, you're welcome to place a new order for the correct product.
**Would you like to know more about our returns process?**
Products recommended (product_info_json)
[]
262
What do you do with my data and chat history?
To provide a clear and reassuring message and link to store privacy policy
≈ Partial
The response provides a reassuring explanation but fails to include the required link to the store's privacy policy.
Your chat responses and any photos you upload are used solely to generate your personalised skincare recommendations. They are not shared publicly and are deleted or anonymised once no longer needed. We do not sell your data to third parties.
**Would you like to know more about our privacy policy?**
faq
12
5. Pigmentation
No
200
3.19s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-262",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What do you do with my data and chat history?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What do you do with my data and chat history?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Your chat responses and any photos you upload are used solely to generate your personalised skincare recommendations. They are not shared publicly and are deleted or anonymised once no longer needed. We do not sell your data to third parties.
**Would you like to know more about our privacy policy?**
Products recommended (product_info_json)
[]
263
customer service
To provide an explanation of how to contact the business' customer service team and link to contact customer services page if available
✕ Fail
The chatbot failed to provide contact information or a link to the customer service page as required.
I understand you're looking for customer service. That sounds like you have a specific query that needs attention. I'm here to help with product information and recommendations, but for direct customer service issues, our dedicated team is best equipped to assist you.
**Would you like me to help you find a product instead?**
faq
12
5. Pigmentation
No
200
4.41s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-263",
"business_id": 12,
"user_input": [
{
"USER SAYS": "customer service"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "customer service", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're looking for customer service. That sounds like you have a specific query that needs attention. I'm here to help with product information and recommendations, but for direct customer service issues, our dedicated team is best equipped to assist you.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
264
do you have any discounts on
Provide an answer based on the business' regular discounts if relevant and or link to FAQ page with additional information on this topic if available
✓ Pass
The chatbot correctly acknowledged the lack of specific discount information and directed the user to the website, which aligns with the expected behavior.
I'm sorry, I don't have any information on specific discounts or promotions at the moment. For the most up-to-date details on any offers, I recommend checking our website directly or contacting our customer service team.
**Would you like me to help you find a product instead?**
faq
12
5. Pigmentation
No
200
3.51s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-264",
"business_id": 12,
"user_input": [
{
"USER SAYS": "do you have any discounts on"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "do you have any discounts on", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I don't have any information on specific discounts or promotions at the moment. For the most up-to-date details on any offers, I recommend checking our website directly or contacting our customer service team.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
265
Do you ship internationally?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
≈ Partial
The response answers the shipping question but fails to provide a link to the FAQ shipping page as required.
We do not offer international shipping at this time. We currently ship to the UK only.
**Would you like to know more about our shipping options?**
faq
12
5. Pigmentation
No
200
2.87s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-265",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you ship internationally?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you ship internationally?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do not offer international shipping at this time. We currently ship to the UK only.
**Would you like to know more about our shipping options?**
Products recommended (product_info_json)
[]
266
Where is my order, it still hasn't arrived?
Advise how to track order and how contact customer services
≈ Partial
The response provides contact information for customer service but fails to advise the user on how to track their order.
I understand you're concerned about your missing order. That sounds frustrating, and I completely understand you'd want this resolved quickly. For assistance with order tracking and delivery issues, please contact our customer service team directly.
**Can I help you with anything else today?**
faq
12
5. Pigmentation
No
200
3.49s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-266",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Where is my order, it still hasn't arrived?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Where is my order, it still hasn't arrived?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you're concerned about your missing order. That sounds frustrating, and I completely understand you'd want this resolved quickly. For assistance with order tracking and delivery issues, please contact our customer service team directly.
**Can I help you with anything else today?**
Products recommended (product_info_json)
[]
267
Do you have loyalty or a reward scheme?
Provide breif answer and direct user to the correct FAQ page section: Rewards
✕ Fail
The chatbot incorrectly states there is no reward scheme and fails to direct the user to the requested FAQ page section.
Unfortunately, we don't currently have a loyalty or reward scheme available at Rodial.
**Would you like me to help you find a product for pigmentation?**
faq
12
5. Pigmentation
No
200
2.79s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-267",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have loyalty or a reward scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have loyalty or a reward scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, we don't currently have a loyalty or reward scheme available at Rodial.
**Would you like me to help you find a product for pigmentation?**
Products recommended (product_info_json)
[]
268
Tell me more about your competitions?
Provide link to FAQ competition section
✕ Fail
The chatbot failed to provide the specific link to the FAQ competition section as required by the expected behavior.
That's a lovely question! As your dedicated skincare advisor, I'm here to help you with all things skincare, from product recommendations to routine building.
However, I don't have direct information about ongoing competitions or promotions. For the most up-to-date details on any Rodial competitions, I'd recommend checking our official website or our social media channels. That's where you'll find all the exciting news!
Is there anything skincare-related I can assist you with today?
faq
12
5. Pigmentation
No
200
5.82s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-268",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Tell me more about your competitions?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Tell me more about your competitions?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a lovely question! As your dedicated skincare advisor, I'm here to help you with all things skincare, from product recommendations to routine building.
However, I don't have direct information about ongoing competitions or promotions. For the most up-to-date details on any Rodial competitions, I'd recommend checking our official website or our social media channels. That's where you'll find all the exciting news!
Is there anything skincare-related I can assist you with today?
Products recommended (product_info_json)
[]
269
Do you have any discount schemes?
Provide breif answer and direct user to the correct FAQ page section page
✕ Fail
The chatbot failed to provide a link or direct the user to the specific FAQ page section as required.
I don't have specific information about discount schemes directly. For the most accurate and up-to-date details on any current offers or loyalty programmes, I recommend checking our official website or contacting our customer service team.
**Would you like me to help you find a product for pigmentation?**
faq
12
5. Pigmentation
No
200
3.02s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-269",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have any discount schemes?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have any discount schemes?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I don't have specific information about discount schemes directly. For the most accurate and up-to-date details on any current offers or loyalty programmes, I recommend checking our official website or contacting our customer service team.
**Would you like me to help you find a product for pigmentation?**
Products recommended (product_info_json)
[]
270
Do you offer student discounts?
Provide breif answer and direct user to the correct FAQ page section page student and graduate discount
✕ Fail
The chatbot failed to provide the link to the specific FAQ page section for student and graduate discounts as required.
We don't currently offer student discounts. For any specific offers or promotions, please keep an eye on our website or sign up for our newsletter!
**Would you like to explore our latest offers?**
faq
12
5. Pigmentation
No
200
3.64s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-270",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer student discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer student discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer student discounts. For any specific offers or promotions, please keep an eye on our website or sign up for our newsletter!
**Would you like to explore our latest offers?**
Products recommended (product_info_json)
[]
271
How do I cancel subscription
Provide answer and direct customer to correct FAQ page
✕ Fail
The response failed to provide the link to the FAQ page as explicitly required by the expected behavior.
To cancel your subscription, please contact our customer service team directly. They will be able to assist you with this process.
**Would you like me to help you find their contact details?**
faq
12
5. Pigmentation
No
200
3.75s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-271",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I cancel subscription"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I cancel subscription", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
To cancel your subscription, please contact our customer service team directly. They will be able to assist you with this process.
**Would you like me to help you find their contact details?**
Products recommended (product_info_json)
[]
272
How do I contact customer services?
Provide answer and direct user to FAQ page
≈ Partial
The response provided the contact email but failed to direct the user to the FAQ page as required.
For any enquiries, please reach out to our customer service team via email at customerservices@rodial.co.uk. Our team is available from Monday to Friday, 9 am to 5:30 pm GMT, excluding bank holidays.
**Can I help you with anything else?**
faq
12
5. Pigmentation
No
200
3.09s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-272",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I contact customer services?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I contact customer services?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For any enquiries, please reach out to our customer service team via email at customerservices@rodial.co.uk. Our team is available from Monday to Friday, 9 am to 5:30 pm GMT, excluding bank holidays.
**Can I help you with anything else?**
Products recommended (product_info_json)
[]
273
can i get a sample
Provide answer and direct user to FAQ page
≈ Partial
The chatbot answered the question but failed to provide the link or direction to the FAQ page as requested.
We don't currently offer samples. However, we do have a 14-day return policy if you change your mind about a purchase.
**Would you like to explore products for pigmentation?**
faq
12
5. Pigmentation
No
200
3.52s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-273",
"business_id": 12,
"user_input": [
{
"USER SAYS": "can i get a sample"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "can i get a sample", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer samples. However, we do have a 14-day return policy if you change your mind about a purchase.
**Would you like to explore products for pigmentation?**
Products recommended (product_info_json)
[]
274
Do you offer healthcare discounts?
Provide breif answer and direct user to the correct FAQ page section page healthcare discount
✕ Fail
The chatbot failed to direct the user to the specific FAQ page section regarding healthcare discounts as requested.
We don't currently offer specific healthcare discounts. For all our latest offers and promotions, please keep an eye on our website or sign up for our newsletter!
**Would you like to explore our current promotions?**
faq
12
5. Pigmentation
No
200
17.89s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-274",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer healthcare discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer healthcare discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer specific healthcare discounts. For all our latest offers and promotions, please keep an eye on our website or sign up for our newsletter!
**Would you like to explore our current promotions?**
Products recommended (product_info_json)
[]
275
which ingredients are in this
provide relevant product information to answer the question
✓ Pass
The chatbot cannot provide ingredient information without knowing which product the user is asking about, so asking for clarification is the correct behavior.
Which product are you referring to? Please provide the brand and product name.
product_information
12
5. Pigmentation
No
200
2.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-275",
"business_id": 12,
"user_input": [
{
"USER SAYS": "which ingredients are in this"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "which ingredients are in this", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
276
How do I use the peptide finishing oil?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives based on shared ingredients.
We don't currently stock the Peptide Finishing Oil by Nip+Fab. However, as an alternative, you can try our Vit C Brightening Serum. This serum shares key ingredients like tocopherol, gluconolactone, and glycerin, which are known for their skin-perfecting benefits. It's an excellent choice for addressing pigmentation and boosting radiance, aligning perfectly with your primary goal. Vit C Brightening SerumRodial£95.0
You might also consider the Bee Venom Night serum. This product also contains tocopherol and glycerin, which are beneficial for overall skin health. It works to rejuvenate and revitalise the complexion, contributing to your goals of radiance and reducing dark circles. Bee Venom NightRodial£110.0
**Which of these serums interests you most?**
product_information
12
5. Pigmentation
No
200
17.62s
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Full raw response
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We don't currently stock the Peptide Finishing Oil by Nip+Fab. However, as an alternative, you can try our Vit C Brightening Serum. This serum shares key ingredients like tocopherol, gluconolactone, and glycerin, which are known for their skin-perfecting benefits. It's an excellent choice for addressing pigmentation and boosting radiance, aligning perfectly with your primary goal. <<PLACE>>
You might also consider the Bee Venom Night serum. This product also contains tocopherol and glycerin, which are beneficial for overall skin health. It works to rejuvenate and revitalise the complexion, contributing to your goals of radiance and reducing dark circles. <<PLACE>>
**Which of these serums interests you most?**
What's the key ingredients of the Vitamin C brightening pads?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided relevant product information as requested.
The Vit C Brightening Cleansing Pads by Rodial feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These pads are designed to brighten and purify dull complexions, exfoliate and rejuvenate, and tighten pores while firming and toning the skin. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about how these pads can help with pigmentation?**
product_information
12
5. Pigmentation
No
200
10.01s
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"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
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"Dark circles"
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"question": "What is your skin tone?",
"answer": "Medium brown"
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Full raw response
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{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
The Vit C Brightening Cleansing Pads by Rodial feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These pads are designed to brighten and purify dull complexions, exfoliate and rejuvenate, and tighten pores while firming and toning the skin. <<PLACE>>
**Would you like to know more about how these pads can help with pigmentation?**
How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not stock the product and provided relevant alternatives as a helpful response.
We don't currently stock the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%. However, I can suggest some excellent alternatives from our range that feature peptides and other beneficial ingredients for your goals of addressing pigmentation, enhancing radiance, and targeting dark circles.
First, consider the **Bee Venom Jelly Eye Patches**. These eye patches are infused with bee venom, anti-ageing peptides, and ascorbic acid to help revitalise the delicate eye area. They're designed to reduce the appearance of dark circles and promote a more radiant look. Bee Venom Jelly Eye PatchesRodial£15.0
Next, we have the **Salmon DNA Jelly Eye Patches**. These patches utilise PDRN, growth factors, exosomes, and peptides to intensely hydrate and smooth the under-eye area, helping to diminish dark circles and improve overall radiance. Salmon DNA Jelly Eye PatchesRodial£15.0
Finally, the **Salmon DNA Hydrogel Face Mask** is a fantastic option for overall skin rejuvenation. It contains PDRN, NMN, niacinamide, peptides, and hyaluronic acid, working together to boost radiance, improve skin texture, and provide deep hydration. Salmon DNA Hydrogel Face MaskRodial£20.0
**Would you like to know more about any of these alternatives?**
product_information
12
5. Pigmentation
No
200
5.87s
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"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
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"Enhance radiance",
"Dark circles"
],
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"question": "What is your skin tone?",
"answer": "Medium brown"
},
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"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
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"Dehydration"
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Full raw response
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We don't currently stock the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%. However, I can suggest some excellent alternatives from our range that feature peptides and other beneficial ingredients for your goals of addressing pigmentation, enhancing radiance, and targeting dark circles.
First, consider the **Bee Venom Jelly Eye Patches**. These eye patches are infused with bee venom, anti-ageing peptides, and ascorbic acid to help revitalise the delicate eye area. They're designed to reduce the appearance of dark circles and promote a more radiant look. <<PLACE>>
Next, we have the **Salmon DNA Jelly Eye Patches**. These patches utilise PDRN, growth factors, exosomes, and peptides to intensely hydrate and smooth the under-eye area, helping to diminish dark circles and improve overall radiance. <<PLACE>>
Finally, the **Salmon DNA Hydrogel Face Mask** is a fantastic option for overall skin rejuvenation. It contains PDRN, NMN, niacinamide, peptides, and hyaluronic acid, working together to boost radiance, improve skin texture, and provide deep hydration. <<PLACE>>
**Would you like to know more about any of these alternatives?**
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's question about when to use the product, instead pivoting to a sales pitch for alternative products.
As an alternative to Glycolic Fix by Nip + Fab, which we don't currently stock, you can use our **Vit C Brightening Tonic**. This tonic is formulated with glycolic acid, lactic acid, and hyaluronic acid, similar to the Glycolic Fix range, to help exfoliate, retexture, and brighten your skin. It's an excellent choice for addressing pigmentation and enhancing radiance. Vit C Brightening TonicRodial£28.0
You might also consider the **Vit C Brightening Serum** for a more intensive treatment. This serum also contains hyaluronic acid and niacinamide, key ingredients known for their brightening and hydrating properties, making it ideal for targeting dark circles and pigmentation for a radiant complexion. Vit C Brightening SerumRodial£95.0
**Which of these brightening options appeals to you most?**
product_information
12
5. Pigmentation
No
200
15.33s
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Full raw response
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As an alternative to Glycolic Fix by Nip + Fab, which we don't currently stock, you can use our **Vit C Brightening Tonic**. This tonic is formulated with glycolic acid, lactic acid, and hyaluronic acid, similar to the Glycolic Fix range, to help exfoliate, retexture, and brighten your skin. It's an excellent choice for addressing pigmentation and enhancing radiance. <<PLACE>>
You might also consider the **Vit C Brightening Serum** for a more intensive treatment. This serum also contains hyaluronic acid and niacinamide, key ingredients known for their brightening and hydrating properties, making it ideal for targeting dark circles and pigmentation for a radiant complexion. <<PLACE>>
**Which of these brightening options appeals to you most?**
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not stock the product and provided relevant alternatives to address the user's skincare goals.
Protein Fix is a booster designed to improve skin longevity. While we don't stock this particular product, I can certainly help you find complementary Rodial products that target pigmentation, radiance, and dark circles.
For enhancing radiance and targeting some of your concerns, I recommend these serums:
**Collagen Drops by Rodial**
This water-based serum is excellent for addressing dullness and dehydration, while also improving elasticity and targeting fine lines and wrinkles. It features key ingredients like hyaluronic acid and vitamin B5. Collagen DropsRodial£80.0
**Rose Gold Serum by Rodial**
A creamy emulsion serum, this product is designed to tackle dullness, dehydration, and improve elasticity. It's formulated with glycerin, sunflower seed oil, brown algae, anti-ageing peptides, hyaluronic acid, and prebiotics to give your skin a radiant boost. Rose Gold SerumRodial£100.0
**Would you like to know more about the ingredients in these serums?**
product_information
12
5. Pigmentation
No
200
21.37s
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Full raw response
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Protein Fix is a booster designed to improve skin longevity. While we don't stock this particular product, I can certainly help you find complementary Rodial products that target pigmentation, radiance, and dark circles.
For enhancing radiance and targeting some of your concerns, I recommend these serums:
**Collagen Drops by Rodial**
This water-based serum is excellent for addressing dullness and dehydration, while also improving elasticity and targeting fine lines and wrinkles. It features key ingredients like hyaluronic acid and vitamin B5. <<PLACE>>
**Rose Gold Serum by Rodial**
A creamy emulsion serum, this product is designed to tackle dullness, dehydration, and improve elasticity. It's formulated with glycerin, sunflower seed oil, brown algae, anti-ageing peptides, hyaluronic acid, and prebiotics to give your skin a radiant boost. <<PLACE>>
**Would you like to know more about the ingredients in these serums?**
provide relevant product information to answer the question
✕ Fail
The chatbot recommended concealers for a general inquiry about a teen skincare range, which is not a relevant or appropriate product category for a teen's basic skincare needs.
While we don't have a specific "teen range," I can suggest some products that are often popular for their gentle yet effective formulations, which could be suitable.
**Latte Lowlighter by Rodial**
This concealer is excellent for addressing pigmentation and uneven tone, which can be concerns for younger skin. It's formulated with Vitamin E, hyaluronic acid, and caffeine to help brighten and hydrate. Latte LowlighterRodial£38.0
**Banana Lowlighter by Rodial**
Perfect for tackling dark circles and dullness, this concealer also contains Vitamin E, hyaluronic acid, and caffeine. It's designed to illuminate and refresh the under-eye area. Banana LowlighterRodial£38.0
**Would you like to explore other options for specific concerns?**
product_information
12
5. Pigmentation
No
200
7.27s
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"question": "What is your primary skin goal?",
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"skinTone": {
"question": "What is your skin tone?",
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},
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"question": "How often does your skin typically react to new products?",
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},
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"Dehydration"
]
}
}
Full raw response
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While we don't have a specific "teen range," I can suggest some products that are often popular for their gentle yet effective formulations, which could be suitable.
**Latte Lowlighter by Rodial**
This concealer is excellent for addressing pigmentation and uneven tone, which can be concerns for younger skin. It's formulated with Vitamin E, hyaluronic acid, and caffeine to help brighten and hydrate. <<PLACE>>
**Banana Lowlighter by Rodial**
Perfect for tackling dark circles and dullness, this concealer also contains Vitamin E, hyaluronic acid, and caffeine. It's designed to illuminate and refresh the under-eye area. <<PLACE>>
**Would you like to explore other options for specific concerns?**
How often should I use ceramide fix over night cream
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the product and provided helpful, relevant alternatives.
Unfortunately, Ceramide Fix Overnight Cream is not a product we currently carry at Rodial. However, I can suggest some excellent alternatives that offer similar benefits for hydration and skin barrier support.
As an alternative, you can consider the **Bee Venom Moisturiser**. This luxurious cream shares key ingredients like lecithin and squalane, which are excellent for nourishing and protecting the skin barrier. It's designed to provide intense hydration, helping to plump the skin and reduce the appearance of fine lines, which can contribute to a more radiant complexion. Bee Venom MoisturiserRodial£135.0
You might also like the **Vit C Face Souffle**. This cream also contains beneficial ingredients such as vitamin E and squalane, known for their hydrating and antioxidant properties. It's particularly good for boosting radiance and addressing pigmentation concerns, making it a great choice for your primary goal. Vit C Face SouffleRodial£85.0
**Would you like to know more about either of these products?**
product_information
12
5. Pigmentation
No
200
14.25s
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},
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"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
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"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
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"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often should I use ceramide fix over night cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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Unfortunately, Ceramide Fix Overnight Cream is not a product we currently carry at Rodial. However, I can suggest some excellent alternatives that offer similar benefits for hydration and skin barrier support.
As an alternative, you can consider the **Bee Venom Moisturiser**. This luxurious cream shares key ingredients like lecithin and squalane, which are excellent for nourishing and protecting the skin barrier. It's designed to provide intense hydration, helping to plump the skin and reduce the appearance of fine lines, which can contribute to a more radiant complexion. <<PLACE>>
You might also like the **Vit C Face Souffle**. This cream also contains beneficial ingredients such as vitamin E and squalane, known for their hydrating and antioxidant properties. It's particularly good for boosting radiance and addressing pigmentation concerns, making it a great choice for your primary goal. <<PLACE>>
**Would you like to know more about either of these products?**
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide the information directly and instead asked a clarifying question, which is acceptable but incomplete since it didn't offer to look up the information once the product is identified.
Which eye patches are you referring to?
product_information
12
5. Pigmentation
No
200
2.34s
{
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"user_input": [
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"USER SAYS": "How many eye patches do you get in the jar"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How many eye patches do you get in the jar", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which eye patches are you referring to?
Products recommended (product_info_json)
[]
284
What is the difference between Banana and Peach Lowlighter?
Provide an asnswer
✓ Pass
The chatbot provided a clear and detailed comparison of the Banana and Peach Lowlighters as requested.
Finding your perfect Lowlighter is all about enhancing your natural radiance and addressing your specific concerns. Here are three options that can help you achieve a brighter, more even-toned complexion:
We chose the **Banana Lowlighter by Rodial** for you because:
* It is ideal for brightening and lifting the under-eye area, which complements your goal for radiance.
* Its yellow undertones are perfect for neutralising blue and purple tones, helping to diminish the appearance of dark circles.
* It adds a luminous glow, enhancing your overall radiance.
* This shade works beautifully to highlight the high points of your face, bringing forward areas you wish to accentuate.
For a targeted brightening effect, apply this over your concealer. Banana LowlighterRodial£38.0
We chose the **Peach Lowlighter by Rodial** for you because:
* It is excellent for softening green, cool, or ashy tones, providing a natural balance to your skin.
* This shade helps to even out skin tone, which aligns with your goal to address pigmentation.
* It offers a soft, natural finish, perfect for a subtle enhancement.
* This shade is versatile and can be used alone for a natural lift or under concealer for a seamless base. Peach LowlighterRodial£38.0
We chose the **Latte Lowlighter by Rodial** for you because:
* It is designed to warm brown or pigmented areas, making it ideal for correcting discolouration.
* This shade helps to add definition and can subtly conceal areas of pigmentation.
* It provides a natural-looking correction, ensuring your skin appears more even.
* Apply this under your concealer to effectively correct and warm areas of concern. Latte LowlighterRodial£38.0
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
product_information
12
5. Pigmentation
free_form/lowlighter_shade_finder
200
4.07s
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"user_input": [
{
"USER SAYS": "What is the difference between Banana and Peach Lowlighter?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the difference between Banana and Peach Lowlighter?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"response": "", "type": "free_form/lowlighter_shade_finder"}
{"product_info": [{"id": "4786", "product_name": "Banana Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/PDP_PackshotGrey_LatteLowlighter.jpg?v=1715339143", "external_id": 45339746271549, "demo_external_id": 0, "is_in_stock": true}, {"id": "4785", "product_name": "Peach Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKPEACHLOWL_1.jpg?v=1691074027", "external_id": 45339780251965, "demo_external_id": 0, "is_in_stock": true}, {"id": "4784", "product_name": "Latte Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKBANLLNEW5.5_1_c7441168-9cdc-41d1-b74c-086303a49728.jpg?v=1688047903", "external_id": 48002812969277, "demo_external_id": 0, "is_in_stock": true}]}
Finding your perfect Lowlighter is all about enhancing your natural radiance and addressing your specific concerns. Here are three options that can help you achieve a brighter, more even-toned complexion:
We chose the **Banana Lowlighter by Rodial** for you because:
* It is ideal for brightening and lifting the under-eye area, which complements your goal for radiance.
* Its yellow undertones are perfect for neutralising blue and purple tones, helping to diminish the appearance of dark circles.
* It adds a luminous glow, enhancing your overall radiance.
* This shade works beautifully to highlight the high points of your face, bringing forward areas you wish to accentuate.
For a targeted brightening effect, apply this over your concealer. <<PLACE>>
We chose the **Peach Lowlighter by Rodial** for you because:
* It is excellent for softening green, cool, or ashy tones, providing a natural balance to your skin.
* This shade helps to even out skin tone, which aligns with your goal to address pigmentation.
* It offers a soft, natural finish, perfect for a subtle enhancement.
* This shade is versatile and can be used alone for a natural lift or under concealer for a seamless base. <<PLACE>>
We chose the **Latte Lowlighter by Rodial** for you because:
* It is designed to warm brown or pigmented areas, making it ideal for correcting discolouration.
* This shade helps to add definition and can subtly conceal areas of pigmentation.
* It provides a natural-looking correction, ensuring your skin appears more even.
* Apply this under your concealer to effectively correct and warm areas of concern. <<PLACE>>
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
The chatbot provided product recommendations instead of answering the user's specific question about how to use booster drops.
To address your goals of tackling pigmentation, enhancing radiance, and reducing dark circles, I recommend these booster drops:
The **Latte Lowlighter by Rodial** is a versatile concealer that targets uneven tone and pigmentation, helping to brighten your complexion for a more radiant look. It contains Vitamin E, hyaluronic acid, and caffeine, which are beneficial for skin health. Latte LowlighterRodial£38.0
For your dark circles, the **Dragons Blood Eye Gel by Rodial** is an excellent choice. This eye treatment is formulated with dragon's blood, hyaluronic acid, and anti-ageing peptides to help reduce the appearance of dark circles and dullness around the delicate eye area. Dragons Blood Eye GelRodial£75.0
**Would you like to know more about how to incorporate these into your routine?**
product_information
12
5. Pigmentation
No
200
6.84s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "How would you recommend using your booster drops?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
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"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How would you recommend using your booster drops?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4784", "product_name": "Latte Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKBANLLNEW5.5_1_c7441168-9cdc-41d1-b74c-086303a49728.jpg?v=1688047903", "external_id": 48002812969277, "demo_external_id": 0, "is_in_stock": true}, {"id": "4051", "product_name": "Dragons Blood Eye Gel", "brand_name": "Rodial", "rrp": "75.0", "current_price": 0.0, "discount": 0.0, "size": "15ml e 0.5 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDEYE15_1.jpg?v=1691073759&width=1500", "external_id": 45339490517309, "demo_external_id": 57765171265885, "is_in_stock": true}]}
To address your goals of tackling pigmentation, enhancing radiance, and reducing dark circles, I recommend these booster drops:
The **Latte Lowlighter by Rodial** is a versatile concealer that targets uneven tone and pigmentation, helping to brighten your complexion for a more radiant look. It contains Vitamin E, hyaluronic acid, and caffeine, which are beneficial for skin health. <<PLACE>>
For your dark circles, the **Dragons Blood Eye Gel by Rodial** is an excellent choice. This eye treatment is formulated with dragon's blood, hyaluronic acid, and anti-ageing peptides to help reduce the appearance of dark circles and dullness around the delicate eye area. <<PLACE>>
**Would you like to know more about how to incorporate these into your routine?**
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly answered the user's question based on the FAQ information provided.
We don't currently offer a subscription service.
**Would you like me to help you find a product?**
faq
12
5. Pigmentation
No
200
8.18s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
287
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page
✕ Fail
The chatbot failed to provide the requested information or link to the FAQ page, instead incorrectly claiming it could not confirm the service's existence.
I'm sorry, but I cannot confidently confirm information about a subscription service. For details on any available services, please contact our customer service team.
**Would you like me to help you find a product instead?**
faq
12
5. Pigmentation
No
200
3.05s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I cannot confidently confirm information about a subscription service. For details on any available services, please contact our customer service team.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
288
What is Rodial rewards?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot correctly identified that it lacked the specific information and directed the user to the official website and customer service team as expected.
We don't have specific information about a 'Rodial rewards' programme in our current FAQs. For the most accurate details on any loyalty programmes or rewards, I recommend checking our official website or contacting our customer service team directly.
**Would you like me to help you find a product instead?**
faq
12
5. Pigmentation
No
200
18.64s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "What is Rodial rewards?"
}
],
"free_form_flag": true,
"user_profile": {
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"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is Rodial rewards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't have specific information about a 'Rodial rewards' programme in our current FAQs. For the most accurate details on any loyalty programmes or rewards, I recommend checking our official website or contacting our customer service team directly.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
289
How often do I use Retinol Resurfacing Pads Mini?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer the user's specific question about usage frequency and instead pivoted to a sales pitch for products the user did not ask about.
We don't currently stock the Retinol Resurfacing Pads Mini. However, if you're looking for a product to address pigmentation and dullness, we have some excellent alternatives.
As an alternative, you can try the Vit C Brightening Serum. This serum is formulated with hyaluronic acid, niacinamide, and ascorbyl tetraisopalmitate, similar to the Retinol Resurfacing Pads Mini. It works to brighten and hydrate the skin, helping to reduce the appearance of pigmentation and boost radiance. Vit C Brightening SerumRodial£95.0
You might also consider the Vit C Brightening Tonic. This toner also contains hyaluronic acid and ascorbyl tetraisopalmitate, offering a refreshing way to enhance skin brightness and even out tone. Vit C Brightening TonicRodial£28.0
**Which of these brightening options sounds more suitable for you?**
product_information
12
5. Pigmentation
No
200
29.21s
{
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"user_input": [
{
"USER SAYS": "How often do I use Retinol Resurfacing Pads Mini?"
}
],
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"user_profile": {
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"question": "How would you best describe your skin?",
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},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
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},
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"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use Retinol Resurfacing Pads Mini?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}, {"id": "4066", "product_name": "Vit C Brightening Tonic", "brand_name": "Rodial", "rrp": "28.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningTonicDeluxe.jpg?v=1691165113&width=1500", "external_id": 45339782316349, "demo_external_id": 57765184962909, "is_in_stock": true}]}
We don't currently stock the Retinol Resurfacing Pads Mini. However, if you're looking for a product to address pigmentation and dullness, we have some excellent alternatives.
As an alternative, you can try the Vit C Brightening Serum. This serum is formulated with hyaluronic acid, niacinamide, and ascorbyl tetraisopalmitate, similar to the Retinol Resurfacing Pads Mini. It works to brighten and hydrate the skin, helping to reduce the appearance of pigmentation and boost radiance. <<PLACE>>
You might also consider the Vit C Brightening Tonic. This toner also contains hyaluronic acid and ascorbyl tetraisopalmitate, offering a refreshing way to enhance skin brightness and even out tone. <<PLACE>>
**Which of these brightening options sounds more suitable for you?**
What's the key ingredients in the Salmon DNA Water Oil?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified and listed the key ingredients of the requested product.
The Salmon DNA Water Oil features a powerful blend of key ingredients to support skin regeneration and barrier repair. It contains Polynucleotides (PDRN), RejuveNAD™, Epitensive™, Babassu Oil, Jojoba Oil, and Amino Acids. This advanced bi-phase water oil is designed to boost collagen, improve firmness and elasticity, and strengthen the lipid barrier to lock in hydration. Salmon DNA Water OilRodial£150.0
**Would you like to know more about its benefits for your skin?**
product_information
12
5. Pigmentation
No
200
26.32s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the Salmon DNA Water Oil?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the Salmon DNA Water Oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20087", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "150.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890792320, "demo_external_id": 0, "is_in_stock": true}]}
The Salmon DNA Water Oil features a powerful blend of key ingredients to support skin regeneration and barrier repair. It contains Polynucleotides (PDRN), RejuveNAD™, Epitensive™, Babassu Oil, Jojoba Oil, and Amino Acids. This advanced bi-phase water oil is designed to boost collagen, improve firmness and elasticity, and strengthen the lipid barrier to lock in hydration. <<PLACE>>
**Would you like to know more about its benefits for your skin?**
is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly addressed the user's query by clarifying the product availability and providing accurate information about the related product.
The Dragon's Blood Hyaluronic Velvet Cream is not a product we currently stock. However, I can confirm that the **Dragons Blood Hyaluronic Night Cream** does contain retinol. This luxurious overnight moisturiser is formulated with time-release retinol to help plump and smooth your complexion, restoring a radiant, youthful glow. It also features hyaluronic acid, squalane, and shea butter to deeply hydrate and fortify your skin's moisture barrier. Dragons Blood Hyaluronic Night CreamRodial£85.0
**Would you like to know more about this night cream?**
product_information
12
5. Pigmentation
No
200
10.39s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4054", "product_name": "Dragons Blood Hyaluronic Night Cream", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDNGHT50_1.jpg?v=1691073767&width=1080", "external_id": 45339506245949, "demo_external_id": 57765174673757, "is_in_stock": true}]}
The Dragon's Blood Hyaluronic Velvet Cream is not a product we currently stock. However, I can confirm that the **Dragons Blood Hyaluronic Night Cream** does contain retinol. This luxurious overnight moisturiser is formulated with time-release retinol to help plump and smooth your complexion, restoring a radiant, youthful glow. It also features hyaluronic acid, squalane, and shea butter to deeply hydrate and fortify your skin's moisture barrier. <<PLACE>>
**Would you like to know more about this night cream?**
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✓ Pass
The chatbot accurately addressed the query regarding the loyalty scheme and provided a helpful suggestion for staying updated.
We don't currently have a specific loyalty scheme. For information on any future programmes or special offers, please keep an eye on our website or sign up for our newsletter!
**Would you like me to help you find a product?**
faq
12
5. Pigmentation
No
200
3.61s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-292",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have a loyalty scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have a loyalty scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a specific loyalty scheme. For information on any future programmes or special offers, please keep an eye on our website or sign up for our newsletter!
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
293
How does your loyalty scheme work?
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✕ Fail
The chatbot incorrectly stated that no loyalty scheme exists instead of providing information about the 'No Sun Club' as required by the instructions.
We don't currently have a loyalty scheme available at Rodial.
**Would you like me to help you find a product instead?**
faq
12
5. Pigmentation
No
200
2.83s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-293",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How does your loyalty scheme work?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How does your loyalty scheme work?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty scheme available at Rodial.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
294
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✕ Fail
The chatbot failed to provide the information or link to the FAQ page as instructed, instead claiming it could not confirm the service.
I cannot confidently confirm whether we offer a subscription service at rodial. For the most accurate information, please contact our customer service team directly.
**Would you like me to help you find a product?**
faq
12
5. Pigmentation
No
200
3.61s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-294",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I cannot confidently confirm whether we offer a subscription service at rodial. For the most accurate information, please contact our customer service team directly.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
295
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✕ Fail
The chatbot incorrectly claimed there is no subscription information available instead of directing the user to the existing FAQ page.
I don't have specific information on a subscription service within our FAQs at the moment. For the most accurate and up-to-date details regarding any subscription options, I recommend contacting our customer service team directly.
**Would you like me to help you find a product instead?**
faq
12
5. Pigmentation
No
200
4.40s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-295",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I don't have specific information on a subscription service within our FAQs at the moment. For the most accurate and up-to-date details regarding any subscription options, I recommend contacting our customer service team directly.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
296
Do you offer gift cards?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the user's question based on the company's current policy.
We don't currently offer gift cards at Rodial.
**Would you like me to help you find a product instead?**
faq
12
5. Pigmentation
No
200
4.17s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-296",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer gift cards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer gift cards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer gift cards at Rodial.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
297
Do your products contain parabens?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's policy, fulfilling the intent of the FAQ requirement.
That's a very good question about our product formulations!
At Rodial, we are committed to providing high-quality skincare, and we can confirm that our products do not contain parabens. We formulate our ranges with carefully selected ingredients to deliver effective results.
Is there anything else you'd like to know about our ingredients or products?
faq
12
5. Pigmentation
No
200
3.24s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-297",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do your products contain parabens?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do your products contain parabens?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very good question about our product formulations!
At Rodial, we are committed to providing high-quality skincare, and we can confirm that our products do not contain parabens. We formulate our ranges with carefully selected ingredients to deliver effective results.
Is there anything else you'd like to know about our ingredients or products?
Products recommended (product_info_json)
[]
298
Are your products considered medical grade?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
≈ Partial
The response answers the question but fails to direct the user to the FAQ page or the specific science and ingredients section as required by the instructions.
That's a really interesting question about product classifications!
While Rodial products are not typically described as "medical grade" in the sense of being prescription-only or exclusively available through a doctor's office, they are certainly formulated with high concentrations of potent, results-driven ingredients. We focus on advanced, innovative formulations designed to deliver visible improvements to your skin, often bridging the gap between traditional retail skincare and more clinical treatments.
Our aim is to provide effective, luxurious skincare that you can use at home to achieve professional-level results.
Is there a particular skin concern you're looking to address, or perhaps an ingredient you're curious about? I'd be happy to help you find the perfect Rodial solution!
faq
12
5. Pigmentation
No
200
9.13s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-298",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are your products considered medical grade?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are your products considered medical grade?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really interesting question about product classifications!
While Rodial products are not typically described as "medical grade" in the sense of being prescription-only or exclusively available through a doctor's office, they are certainly formulated with high concentrations of potent, results-driven ingredients. We focus on advanced, innovative formulations designed to deliver visible improvements to your skin, often bridging the gap between traditional retail skincare and more clinical treatments.
Our aim is to provide effective, luxurious skincare that you can use at home to achieve professional-level results.
Is there a particular skin concern you're looking to address, or perhaps an ingredient you're curious about? I'd be happy to help you find the perfect Rodial solution!
Products recommended (product_info_json)
[]
299
Are you products cruelty free?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's cruelty-free policy, fulfilling the intent of the FAQ.
That's a very important question, and we're happy to confirm that Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf.
We are committed to ethical practices and ensuring our products are developed without animal testing.
Is there anything else I can help you with regarding our products or skincare in general?
faq
12
5. Pigmentation
No
200
8.36s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-299",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are you products cruelty free?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are you products cruelty free?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very important question, and we're happy to confirm that Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf.
We are committed to ethical practices and ensuring our products are developed without animal testing.
Is there anything else I can help you with regarding our products or skincare in general?
Products recommended (product_info_json)
[]
300
does tinted sunscreen contain oil
To reply based on the relevant barefaced product
✕ Fail
The chatbot provided a generic answer instead of referencing the specific Barefaced product as required by the instructions.
That's a great question about tinted sunscreens!
Whether a tinted sunscreen contains oil really depends on the specific product and its formulation. Many brands offer oil-free or non-comedogenic tinted sunscreens, especially those designed for oily or blemish-prone skin. However, others might include nourishing oils to provide a more dewy finish or additional skincare benefits, which can be lovely for drier skin types.
To be sure, it's always best to check the ingredient list or product description for terms like "oil-free," "non-comedogenic," or to look for specific oils listed in the ingredients.
Is there a particular type of skin you're looking to find a tinted sunscreen for, or are you curious about specific ingredients? I'd be happy to help you understand what to look for!
product_information
12
5. Pigmentation
No
200
12.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-300",
"business_id": 12,
"user_input": [
{
"USER SAYS": "does tinted sunscreen contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "does tinted sunscreen contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question about tinted sunscreens!
Whether a tinted sunscreen contains oil really depends on the specific product and its formulation. Many brands offer oil-free or non-comedogenic tinted sunscreens, especially those designed for oily or blemish-prone skin. However, others might include nourishing oils to provide a more dewy finish or additional skincare benefits, which can be lovely for drier skin types.
To be sure, it's always best to check the ingredient list or product description for terms like "oil-free," "non-comedogenic," or to look for specific oils listed in the ingredients.
Is there a particular type of skin you're looking to find a tinted sunscreen for, or are you curious about specific ingredients? I'd be happy to help you understand what to look for!
Products recommended (product_info_json)
[]
301
How often do I use the polishing pads?
provide relevant product information to answer the question
≈ Partial
The chatbot failed to provide the information because it did not recognize the product, though it did attempt to clarify.
Which polishing pads are you referring to? Please specify the brand and product name.
product_information
12
5. Pigmentation
No
200
3.23s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-301",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use the polishing pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use the polishing pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which polishing pads are you referring to? Please specify the brand and product name.
Products recommended (product_info_json)
[]
302
What's the key ingredients in the overachiever serum?
provide relevant product information to answer the question
✕ Fail
The chatbot failed to provide the key ingredients for the requested product, instead pivoting immediately to sales recommendations for different products.
The Overachiever Serum by Barefaced is not currently stocked here. However, as an alternative, you can use our **Dragon's Blood Water Serum**.
This serum is similar to The Overachiever Serum as both are serums and share key ingredients like hyaluronic acid and glycerin, which are excellent for hydration. Our Dragon's Blood Water Serum is specifically formulated to hydrate and plump the skin, reducing the appearance of fine lines and wrinkles. It's a fantastic choice for addressing pigmentation and boosting radiance, aligning perfectly with your primary and secondary goals. Dragon's Blood Water SerumRodial£130.0
You might also consider our **Bee Venom Night** serum. This serum also contains hyaluronic acid and glycerin, offering intense hydration and helping to improve skin elasticity and firmness overnight. It's designed to revitalise the skin, making it an excellent option for targeting pigmentation and enhancing overall radiance. Bee Venom NightRodial£110.0
**Which of these serums sounds more appealing for your skin concerns?**
product_information
12
5. Pigmentation
No
200
17.87s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-302",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the overachiever serum?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the overachiever serum?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4044", "product_name": "Dragon's Blood Water Serum", "brand_name": "Rodial", "rrp": "130.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/db_water_product.jpg?v=1739182056&width=1500", "external_id": 55656655028608, "demo_external_id": 57765165531485, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
The Overachiever Serum by Barefaced is not currently stocked here. However, as an alternative, you can use our **Dragon's Blood Water Serum**.
This serum is similar to The Overachiever Serum as both are serums and share key ingredients like hyaluronic acid and glycerin, which are excellent for hydration. Our Dragon's Blood Water Serum is specifically formulated to hydrate and plump the skin, reducing the appearance of fine lines and wrinkles. It's a fantastic choice for addressing pigmentation and boosting radiance, aligning perfectly with your primary and secondary goals. <<PLACE>>
You might also consider our **Bee Venom Night** serum. This serum also contains hyaluronic acid and glycerin, offering intense hydration and helping to improve skin elasticity and firmness overnight. It's designed to revitalise the skin, making it an excellent option for targeting pigmentation and enhancing overall radiance. <<PLACE>>
**Which of these serums sounds more appealing for your skin concerns?**
The chatbot correctly identified that it needs clarification on the specific product before it can provide an accurate answer regarding oil content.
Which product are you asking about?
product_information
12
5. Pigmentation
No
200
2.82s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-303",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
304
what is the core four
explain the core 4 philosophy
✓ Pass
The chatbot accurately explains the core four philosophy as requested.
That's a brilliant question! The 'Core Four' in skincare refers to the fundamental steps that form the backbone of any effective routine. These are:
1. **Cleanse:** Gently removing impurities, makeup, and excess oil from your skin.
2. **Treat:** Addressing specific skin concerns with targeted serums or treatments.
3. **Moisturise:** Hydrating and protecting your skin's barrier.
4. **Protect:** Applying SPF daily to shield your skin from sun damage.
Following these four steps consistently can make a significant difference to your skin's health and appearance.
Would you like me to help you find products for each of these steps, or perhaps discuss any specific skin concerns you have?
product_information
12
5. Pigmentation
No
200
3.28s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-304",
"business_id": 12,
"user_input": [
{
"USER SAYS": "what is the core four"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "what is the core four", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a brilliant question! The 'Core Four' in skincare refers to the fundamental steps that form the backbone of any effective routine. These are:
1. **Cleanse:** Gently removing impurities, makeup, and excess oil from your skin.
2. **Treat:** Addressing specific skin concerns with targeted serums or treatments.
3. **Moisturise:** Hydrating and protecting your skin's barrier.
4. **Protect:** Applying SPF daily to shield your skin from sun damage.
Following these four steps consistently can make a significant difference to your skin's health and appearance.
Would you like me to help you find products for each of these steps, or perhaps discuss any specific skin concerns you have?
Products recommended (product_info_json)
[]
305
Can I use overachiever while breastfeeding
✓ Pass
The chatbot correctly identified that it does not carry the product and offered a helpful alternative.
I'm afraid 'Overachiever' is not a product we currently carry at Rodial, so I can't confirm its suitability for use while breastfeeding.
**Would you like me to find a similar product we do stock?**
product_information
12
5. Pigmentation
No
200
4.58s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p5-305",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I use overachiever while breastfeeding"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use overachiever while breastfeeding", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm afraid 'Overachiever' is not a product we currently carry at Rodial, so I can't confirm its suitability for use while breastfeeding.
**Would you like me to find a similar product we do stock?**
Products recommended (product_info_json)
[]
306
What is the percentage of azelaic acid in overachiever
✓ Pass
The chatbot correctly identified that it does not have the information for the requested product and provided relevant alternatives based on the user's goals.
We do not currently stock the Barefaced Overachiever, so I cannot confirm the exact percentage of azelaic acid in it.
However, as an alternative, you might consider the Rodial Vit C Brightening Serum. This serum shares key ingredients like sodium hyaluronate and glycerin, and it's excellent for targeting pigmentation and boosting radiance, which aligns with your primary and secondary goals. Vit C Brightening SerumRodial£95.0
Another option is the Rodial Bee Venom Night. This serum also contains sodium hyaluronate and glycerin, and while it works overnight, it can help with overall skin rejuvenation, contributing to a more radiant complexion. Bee Venom NightRodial£110.0
**Which of these serums sounds more appealing to you?**
product_information
12
5. Pigmentation
No
200
15.06s
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"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
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"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the percentage of azelaic acid in overachiever", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
We do not currently stock the Barefaced Overachiever, so I cannot confirm the exact percentage of azelaic acid in it.
However, as an alternative, you might consider the Rodial Vit C Brightening Serum. This serum shares key ingredients like sodium hyaluronate and glycerin, and it's excellent for targeting pigmentation and boosting radiance, which aligns with your primary and secondary goals. <<PLACE>>
Another option is the Rodial Bee Venom Night. This serum also contains sodium hyaluronate and glycerin, and while it works overnight, it can help with overall skin rejuvenation, contributing to a more radiant complexion. <<PLACE>>
**Which of these serums sounds more appealing to you?**
The response confirms the product is pregnancy-safe despite containing salicylic acid, which is generally advised against or requires medical consultation during pregnancy.
Yes, the Vit C Brightening Cleansing Pads are considered pregnancy-safe. They are designed to resurface and retexturise the skin, brightening dull complexions with a blend of vitamin C, fruit AHA acids, and salicylic acid. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about these pads?**
product_information
12
5. Pigmentation
No
200
14.58s
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"USER SAYS": "are the toning pads pregnancy safe?"
}
],
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"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
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"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
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"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "are the toning pads pregnancy safe?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
Yes, the Vit C Brightening Cleansing Pads are considered pregnancy-safe. They are designed to resurface and retexturise the skin, brightening dull complexions with a blend of vitamin C, fruit AHA acids, and salicylic acid. <<PLACE>>
**Would you like to know more about these pads?**
Is the new overachiever now better and more effective than the retinal?
✓ Pass
The chatbot provided a balanced comparison of the two products and correctly identified that it could not declare one 'better' without knowing the user's specific needs, while offering relevant alternatives.
That's a great question! Both 'The New Overachiever' and 'The Retinal' are popular for their skin-transforming benefits, but they work quite differently.
'The New Overachiever' is a multi-tasking serum from Barefaced. It features bakuchiol, which is a retinoid alternative, alongside resveratrol, azelaic acid, hyaluronic acid, and plant exosomes. This blend aims to brighten, smooth texture, reduce fine lines and pores, hydrate, soothe redness, and improve firmness. It's designed to be suitable for all skin types, including sensitive skin, and is noted as pregnancy-friendly.
On the other hand, 'The Retinal' refers to retinaldehyde, a potent vitamin A derivative. It converts to retinoic acid in just one step, making it work faster than traditional retinol. Retinal is highly effective for reducing fine lines and wrinkles, promoting skin tightness, supporting collagen, unifying skin tone, and can even help with acne due to its antibacterial properties. It's generally suitable for most skin types, including mature, ageing, blemish-prone, and sensitive skin, especially when formulated with encapsulation technology to minimise irritation.
Since we don't stock either of these specific products, I can't definitively say which would be 'better' for your individual needs. However, if you're looking for products to target pigmentation, radiance, and dark circles, we have some excellent options within our Rodial range that could be a perfect fit.
**Would you like me to suggest some Rodial products for your concerns?**
product_information
12
5. Pigmentation
No
200
12.84s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Is the new overachiever now better and more effective than the retinal?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is the new overachiever now better and more effective than the retinal?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a great question! Both 'The New Overachiever' and 'The Retinal' are popular for their skin-transforming benefits, but they work quite differently.
'The New Overachiever' is a multi-tasking serum from Barefaced. It features bakuchiol, which is a retinoid alternative, alongside resveratrol, azelaic acid, hyaluronic acid, and plant exosomes. This blend aims to brighten, smooth texture, reduce fine lines and pores, hydrate, soothe redness, and improve firmness. It's designed to be suitable for all skin types, including sensitive skin, and is noted as pregnancy-friendly.
On the other hand, 'The Retinal' refers to retinaldehyde, a potent vitamin A derivative. It converts to retinoic acid in just one step, making it work faster than traditional retinol. Retinal is highly effective for reducing fine lines and wrinkles, promoting skin tightness, supporting collagen, unifying skin tone, and can even help with acne due to its antibacterial properties. It's generally suitable for most skin types, including mature, ageing, blemish-prone, and sensitive skin, especially when formulated with encapsulation technology to minimise irritation.
Since we don't stock either of these specific products, I can't definitively say which would be 'better' for your individual needs. However, if you're looking for products to target pigmentation, radiance, and dark circles, we have some excellent options within our Rodial range that could be a perfect fit.
**Would you like me to suggest some Rodial products for your concerns?**
Products recommended (product_info_json)
[]
309
Is tinted moisturizer pregnancy safe
✕ Fail
The chatbot failed to provide a tinted moisturizer as requested, instead offering standard moisturizers, and included placeholder text '<<PLACE>>' in the response.
While we don't have a specific "tinted moisturiser" that is verified pregnancy-safe, I can suggest some hydrating options that have been filtered to exclude known pregnancy-contraindicated ingredients. Please note, this does not constitute verified pregnancy safety, and we always recommend consulting a GP or midwife before using new products during pregnancy.
Here are two options:
* **Vit C Face Souffle by Rodial**
* This nourishing moisturiser is designed to target dullness, uneven tone, and dehydration, which aligns with your goal for radiance and addressing pigmentation.
* It contains key ingredients like sunflower seed oil, glycerin, shea butter, squalane, and hyaluronic acid to hydrate and improve skin elasticity.
* It is suitable for normal, dry, and combination skin types.
Vit C Face SouffleRodial£85.0
* **Rose Gold Moisturiser by Rodial**
* This barrier moisturiser also helps with dullness, uneven tone, and dehydration, supporting your radiance and pigmentation goals.
* It features squalane, beta-carotene, anti-ageing peptides, and hyaluronic acid for deep hydration and to help with fine lines.
* It is suitable for dry, normal, and oily skin types.
Rose Gold MoisturiserRodial£110.0
**Would you like me to check the suitability of either of these for your skin?**
product_information
12
5. Pigmentation
No
200
7.28s
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"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is tinted moisturizer pregnancy safe", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4067", "product_name": "Vit C Face Souffle", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCFaceSouffle.jpg?v=1691485534&width=1500", "external_id": 45339742929213, "demo_external_id": 57765185093981, "is_in_stock": true}, {"id": "4096", "product_name": "Rose Gold Moisturiser", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_RoseGoldMoisturiser.jpg?v=1691077220&width=1500", "external_id": 45339742077245, "demo_external_id": 57765200888157, "is_in_stock": true}]}
While we don't have a specific "tinted moisturiser" that is verified pregnancy-safe, I can suggest some hydrating options that have been filtered to exclude known pregnancy-contraindicated ingredients. Please note, this does not constitute verified pregnancy safety, and we always recommend consulting a GP or midwife before using new products during pregnancy.
Here are two options:
* **Vit C Face Souffle by Rodial**
* This nourishing moisturiser is designed to target dullness, uneven tone, and dehydration, which aligns with your goal for radiance and addressing pigmentation.
* It contains key ingredients like sunflower seed oil, glycerin, shea butter, squalane, and hyaluronic acid to hydrate and improve skin elasticity.
* It is suitable for normal, dry, and combination skin types.
<<PLACE>>
* **Rose Gold Moisturiser by Rodial**
* This barrier moisturiser also helps with dullness, uneven tone, and dehydration, supporting your radiance and pigmentation goals.
* It features squalane, beta-carotene, anti-ageing peptides, and hyaluronic acid for deep hydration and to help with fine lines.
* It is suitable for dry, normal, and oily skin types.
<<PLACE>>
**Would you like me to check the suitability of either of these for your skin?**
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the product and offered a helpful alternative.
Unfortunately, the dermaplaning kit is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to provide specific instructions on how to use it or assess how well it would suit your skin.
**Would you like me to suggest an alternative for exfoliation?**
product_information
12
5. Pigmentation
No
200
5.97s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the dermaplanning kit?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the dermaplanning kit?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, the dermaplaning kit is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to provide specific instructions on how to use it or assess how well it would suit your skin.
**Would you like me to suggest an alternative for exfoliation?**
Products recommended (product_info_json)
[]
311
What are the benefits of this product? (While on a product page)
To provide a description of the benefits of the product which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context from the page, resulting in an incorrect claim that the product is not carried.
I'm sorry, but "this product" is not a product we currently carry at Rodial, so I can't provide specific benefits for it.
**Would you like me to find a similar product that we do stock?**
product_information
12
6. Complexion
No
200
4.05s
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}
],
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"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What are the benefits of this product? (While on a product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but "this product" is not a product we currently carry at Rodial, so I can't provide specific benefits for it.
**Would you like me to find a similar product that we do stock?**
Products recommended (product_info_json)
[]
312
Key benefits of Cerave hydrating cleanser?
To provide a description of the benefits of the product mentioned in the query. If the product is stocked by the business the product card should be shown. If the product is not stocked by the business, then a response should provide similar alternative products should be suggested.
✓ Pass
The chatbot correctly identified that the product is not stocked, provided suitable alternatives, and included the required product cards.
While we don't stock the CeraVe Hydrating Cleanser, a superb alternative for a gentle yet effective cleanse is our **Bee Venom Cleansing Balm**. This luxurious balm works to remove impurities and makeup, leaving your skin feeling soft and hydrated. It shares glycerin, a key hydrating ingredient, with the CeraVe cleanser, making it an excellent choice for maintaining skin moisture. This product is particularly beneficial for your goal of addressing blackheads and pores, as a thorough yet gentle cleanse is the first step in keeping them clear.Bee Venom Cleansing BalmRodial£45.0
Another excellent option is the **Vitamin C Brightening Cleanser**. This cleanser also contains glycerin for hydration and is designed to purify and brighten the skin. While it doesn't directly target blackheads, its brightening properties can help improve overall skin radiance, which is one of your secondary goals.Vitamin C Brightening CleanserRodial£39.0
**Which of these cleansers sounds more appealing for your skin concerns?**
product_information
12
6. Complexion
No
200
11.05s
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"USER SAYS": "Key benefits of Cerave hydrating cleanser?"
}
],
"free_form_flag": true,
"user_profile": {
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Key benefits of Cerave hydrating cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4061", "product_name": "Vitamin C Brightening Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "135ml e 4.56 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKVITCCLN135_1.jpg?v=1691074267&width=1500", "external_id": 45339691614525, "demo_external_id": 57765181948253, "is_in_stock": true}]}
While we don't stock the CeraVe Hydrating Cleanser, a superb alternative for a gentle yet effective cleanse is our **Bee Venom Cleansing Balm**. This luxurious balm works to remove impurities and makeup, leaving your skin feeling soft and hydrated. It shares glycerin, a key hydrating ingredient, with the CeraVe cleanser, making it an excellent choice for maintaining skin moisture. This product is particularly beneficial for your goal of addressing blackheads and pores, as a thorough yet gentle cleanse is the first step in keeping them clear.<<PLACE>>
Another excellent option is the **Vitamin C Brightening Cleanser**. This cleanser also contains glycerin for hydration and is designed to purify and brighten the skin. While it doesn't directly target blackheads, its brightening properties can help improve overall skin radiance, which is one of your secondary goals.<<PLACE>>
**Which of these cleansers sounds more appealing for your skin concerns?**
Whats the benefits of Beautypie happy face Jelly cleanser?
For the chat to mention this is not stocked but to breifly highlight the key benefits and to then suggest some similar options that are stocked
✕ Fail
The chatbot failed to mention the key benefits of the requested product as explicitly required by the expected behavior.
As an alternative to the Beauty Pie Happy Face No-Stress Jelly Cleanser, which we don't currently stock, you can try our **Salicylic Acid Gel Cleanser**. This cleanser is excellent for targeting blackheads and pores, which aligns with your primary goal. It's a gel cleanser, offering a similar format to the jelly cleanser you asked about.
This potent gel cleanser works to purify and exfoliate, helping to reduce the appearance of blackheads and minimise pores for a clearer, more refined complexion. It's ideal for those looking to address congestion and achieve a smoother skin texture. Salicylic Acid Gel CleanserRodial£39.0
You might also consider the **Pink Diamond Cleansing Balm**. While a different texture, this luxurious balm transforms into a milky cleanser, effectively removing impurities and makeup while leaving the skin feeling soft and radiant. It's a great option for promoting overall skin radiance and can complement your goals for clearer skin. Pink Diamond Cleansing BalmRodial£55.0
**Would you like to know more about either of these cleansers?**
product_information
12
6. Complexion
No
200
11.84s
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"USER SAYS": "Whats the benefits of Beautypie happy face Jelly cleanser?"
}
],
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"question": "How would you best describe your skin?",
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"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Whats the benefits of Beautypie happy face Jelly cleanser?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4090", "product_name": "Salicylic Acid Gel Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "145ml e 4.90 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDSALCLNS_1.jpg?v=1691074005&width=1500", "external_id": 45339892646205, "demo_external_id": 57765195972957, "is_in_stock": true}, {"id": "4091", "product_name": "Pink Diamond Cleansing Balm", "brand_name": "Rodial", "rrp": "55.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDCLNS100_1.jpg?v=1691073925&width=1500", "external_id": 45339866202429, "demo_external_id": 57765197119837, "is_in_stock": true}]}
As an alternative to the Beauty Pie Happy Face No-Stress Jelly Cleanser, which we don't currently stock, you can try our **Salicylic Acid Gel Cleanser**. This cleanser is excellent for targeting blackheads and pores, which aligns with your primary goal. It's a gel cleanser, offering a similar format to the jelly cleanser you asked about.
This potent gel cleanser works to purify and exfoliate, helping to reduce the appearance of blackheads and minimise pores for a clearer, more refined complexion. It's ideal for those looking to address congestion and achieve a smoother skin texture. <<PLACE>>
You might also consider the **Pink Diamond Cleansing Balm**. While a different texture, this luxurious balm transforms into a milky cleanser, effectively removing impurities and makeup while leaving the skin feeling soft and radiant. It's a great option for promoting overall skin radiance and can complement your goals for clearer skin. <<PLACE>>
**Would you like to know more about either of these cleansers?**
Does this contain parabens? (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If yes the chat should describe any ingredients that are parabens in the formula and what they are used for.
✕ Fail
The chatbot failed to access the product context of the page the user was on, which is a core requirement for providing the expected information.
I cannot confidently confirm whether the product you are currently viewing contains parabens, as I don't have its specific details at hand.
**Would you like me to check a specific product for you?**
product_information
12
6. Complexion
No
200
5.35s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-314",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain parabens? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain parabens? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I cannot confidently confirm whether the product you are currently viewing contains parabens, as I don't have its specific details at hand.
**Would you like me to check a specific product for you?**
Products recommended (product_info_json)
[]
315
Does this contain fragrance (Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting. If the product doesn't have fragrance but contains essential oils or other fragrant ingredients these should be mentioned.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, which is a core requirement of the expected behavior.
Which product are you referring to? Please provide the product name and brand.
product_information
12
6. Complexion
No
200
3.75s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-315",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain fragrance (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain fragrance (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the product name and brand.
Products recommended (product_info_json)
[]
316
Is this cruelty free ((Whilst on product page)
To provide a yes / no answer based on the product which product page the user is visiting and the brand's claims on cruelty free.
✕ Fail
The chatbot failed to identify the product context despite the user being on a specific product page, forcing the user to repeat information.
Which product are you asking about?
product_information
12
6. Complexion
No
200
2.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-316",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Is this cruelty free ((Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is this cruelty free ((Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
317
How long will this last? (Whilst on product page)
To provide an estimate of how long the product will last based on the product size which product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context from the page and incorrectly claimed the product does not exist.
I'm sorry, I can't provide information on "this" as it is not a product we currently carry at Rodial.
**Would you like me to help you find a similar product we do stock?**
product_information
12
6. Complexion
No
200
5.62s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-317",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long will this last? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long will this last? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't provide information on "this" as it is not a product we currently carry at Rodial.
**Would you like me to help you find a similar product we do stock?**
Products recommended (product_info_json)
[]
318
How often do I use this? (Whilst on product page)
To provide a response of how frequently it can be used based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to detect the context of the product page, which is a core requirement for providing accurate usage instructions.
I'm sorry, I can't tell you how often to use "this" without knowing which product you're referring to. Could you please tell me the name of the product?
**Which product are you interested in?**
product_information
12
6. Complexion
No
200
3.98s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-318",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't tell you how often to use "this" without knowing which product you're referring to. Could you please tell me the name of the product?
**Which product are you interested in?**
Products recommended (product_info_json)
[]
319
How do I apply this? (Whilst on product page)
To provide a response of how to apply based on the usage instructions of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product context and incorrectly claimed the product is not carried by the brand.
I'm sorry, I can't provide specific application instructions for "this" as it's not a product we currently carry at Rodial.
**Would you like me to suggest an alternative?**
product_information
12
6. Complexion
No
200
3.69s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-319",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I apply this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I apply this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't provide specific application instructions for "this" as it's not a product we currently carry at Rodial.
**Would you like me to suggest an alternative?**
Products recommended (product_info_json)
[]
320
How long till I see results from using this? (Whilst on product page)
To provide a response it should take to see results of the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product page context and provide the expected timeline information.
I'm sorry, I can't provide specific information on "this" product as it's not currently in our Rodial catalogue. Therefore, I can't confidently confirm how long it would take to see results.
**Would you like me to suggest a similar product from our range?**
product_information
12
6. Complexion
No
200
3.87s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-320",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How long till I see results from using this? (Whilst on product page)"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How long till I see results from using this? (Whilst on product page)", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, I can't provide specific information on "this" product as it's not currently in our Rodial catalogue. Therefore, I can't confidently confirm how long it would take to see results.
**Would you like me to suggest a similar product from our range?**
Products recommended (product_info_json)
[]
321
is this okay for oily skin?
To provide a yes / no response based on whether the product is suitable for oily skin based on the product page the user is visiting.
✕ Fail
The chatbot failed to identify the product from the context of the page and instead asked a clarifying question that should have been unnecessary.
Which product are you asking about?
product_information
12
6. Complexion
No
200
3.86s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-321",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is this okay for oily skin?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is this okay for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you asking about?
Products recommended (product_info_json)
[]
322
Do you offer free shipping?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
≈ Partial
The chatbot directs the user to the correct page but fails to provide the actual shipping policy information as expected.
I can't confidently confirm the exact details about free shipping at the moment. For the most up-to-date information, please visit our Delivery Information page or contact our customer service team.
**Would you like me to help you find a product?**
faq
12
6. Complexion
No
200
3.18s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-322",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer free shipping?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer free shipping?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I can't confidently confirm the exact details about free shipping at the moment. For the most up-to-date information, please visit our Delivery Information page or contact our customer service team.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
323
I brought the wrong product, can I exchange it for a different one?
Provide an answer based on the business' return policies and link to FAQ returns page if available
≈ Partial
The response addresses the exchange policy but fails to provide the required link to the FAQ returns page.
We don't currently offer exchanges for products. If you've received an incorrect item or have changed your mind, please get in touch with our customer service team, and they will be happy to assist you further.
**Would you like me to help you find a different product?**
faq
12
6. Complexion
No
200
3.61s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-323",
"business_id": 12,
"user_input": [
{
"USER SAYS": "I brought the wrong product, can I exchange it for a different one?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "I brought the wrong product, can I exchange it for a different one?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer exchanges for products. If you've received an incorrect item or have changed your mind, please get in touch with our customer service team, and they will be happy to assist you further.
**Would you like me to help you find a different product?**
Products recommended (product_info_json)
[]
324
What do you do with my data and chat history?
To provide a clear and reassuring message and link to store privacy policy
≈ Partial
The response provides a reassuring explanation but fails to include the actual link to the privacy policy as required.
Your chat responses and any photos you upload are used solely to create your personalised skincare recommendations. They are kept private and are either deleted or anonymised once they are no longer needed. We do not share your data publicly or sell it to third parties.
**Would you like to know more about our privacy policy?**
faq
12
6. Complexion
No
200
3.26s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-324",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What do you do with my data and chat history?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What do you do with my data and chat history?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Your chat responses and any photos you upload are used solely to create your personalised skincare recommendations. They are kept private and are either deleted or anonymised once they are no longer needed. We do not share your data publicly or sell it to third parties.
**Would you like to know more about our privacy policy?**
Products recommended (product_info_json)
[]
325
customer service
To provide an explanation of how to contact the business' customer service team and link to contact customer services page if available
✕ Fail
The response failed to provide specific contact information or a link to the customer service page as required.
I understand you have a customer service inquiry. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please reach out to our dedicated customer service team who will be able to assist you further.
**Can I help you with anything else today?**
faq
12
6. Complexion
No
200
2.89s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-325",
"business_id": 12,
"user_input": [
{
"USER SAYS": "customer service"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "customer service", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I understand you have a customer service inquiry. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please reach out to our dedicated customer service team who will be able to assist you further.
**Can I help you with anything else today?**
Products recommended (product_info_json)
[]
326
do you have any discounts on
Provide an answer based on the business' regular discounts if relevant and or link to FAQ page with additional information on this topic if available
✓ Pass
The chatbot directly answered the question regarding current discounts and offered helpful follow-up assistance.
We don't currently have any discounts running, but I'd be happy to help you find the perfect products for your skin!
**Would you like me to recommend some products for your blackheads?**
faq
12
6. Complexion
No
200
3.18s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-326",
"business_id": 12,
"user_input": [
{
"USER SAYS": "do you have any discounts on"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "do you have any discounts on", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have any discounts running, but I'd be happy to help you find the perfect products for your skin!
**Would you like me to recommend some products for your blackheads?**
Products recommended (product_info_json)
[]
327
Do you ship internationally?
Provide an answer based on the business' shipping policies and link to FAQ shipping page if available
✓ Pass
The chatbot confirmed international shipping and directed the user to the relevant information page as expected.
We do ship internationally! You can find more details regarding international shipping on our Delivery Information page.
**Would you like to know more about our delivery options?**
faq
12
6. Complexion
No
200
2.99s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-327",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you ship internationally?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you ship internationally?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do ship internationally! You can find more details regarding international shipping on our Delivery Information page.
**Would you like to know more about our delivery options?**
Products recommended (product_info_json)
[]
328
Where is my order, it still hasn't arrived?
Advise how to track order and how contact customer services
≈ Partial
The response provides customer service contact information but fails to advise the user on how to track their order.
I'm sorry to hear your order hasn't arrived yet. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please contact our customer service team directly, and they will be able to assist you further.
**Would you like me to help you find some products for blackheads?**
faq
12
6. Complexion
No
200
20.21s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-328",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Where is my order, it still hasn't arrived?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Where is my order, it still hasn't arrived?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry to hear your order hasn't arrived yet. That sounds frustrating, and I completely understand you'd want this resolved quickly. Please contact our customer service team directly, and they will be able to assist you further.
**Would you like me to help you find some products for blackheads?**
Products recommended (product_info_json)
[]
329
Do you have loyalty or a reward scheme?
Provide breif answer and direct user to the correct FAQ page section: Rewards
✕ Fail
The chatbot incorrectly stated there is no reward scheme and failed to direct the user to the Rewards FAQ page as required.
We don't currently have a loyalty or reward scheme in place. For any further questions, please feel free to contact our customer service team.
**Can I help you with anything else?**
faq
12
6. Complexion
No
200
2.78s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-329",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have loyalty or a reward scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have loyalty or a reward scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a loyalty or reward scheme in place. For any further questions, please feel free to contact our customer service team.
**Can I help you with anything else?**
Products recommended (product_info_json)
[]
330
Tell me more about your competitions?
Provide link to FAQ competition section
✕ Fail
The chatbot failed to provide the specific link to the FAQ competition section as required by the expected behavior.
That's an interesting question! As your dedicated Rodial skincare advisor, my expertise lies in helping you discover the perfect products for your skin and build effective routines.
I don't have direct information about ongoing competitions or promotions, as my focus is purely on skincare guidance. For details on any current competitions, I'd recommend checking the official Rodial website or our social media channels, as that's where such announcements are typically made.
Is there anything skincare-related I can assist you with today? Perhaps you're looking for a new serum or have questions about a particular ingredient?
faq
12
6. Complexion
No
200
6.15s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-330",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Tell me more about your competitions?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Tell me more about your competitions?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's an interesting question! As your dedicated Rodial skincare advisor, my expertise lies in helping you discover the perfect products for your skin and build effective routines.
I don't have direct information about ongoing competitions or promotions, as my focus is purely on skincare guidance. For details on any current competitions, I'd recommend checking the official Rodial website or our social media channels, as that's where such announcements are typically made.
Is there anything skincare-related I can assist you with today? Perhaps you're looking for a new serum or have questions about a particular ingredient?
Products recommended (product_info_json)
[]
331
Do you have any discount schemes?
Provide breif answer and direct user to the correct FAQ page section page
✕ Fail
The chatbot failed to provide a link to the FAQ page as required by the expected behavior.
I'm afraid I don't have specific information on discount schemes available right now. For the most up-to-date details, I recommend checking our website directly or contacting our customer service team.
**Can I help you with anything else?**
faq
12
6. Complexion
No
200
3.01s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-331",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have any discount schemes?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have any discount schemes?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm afraid I don't have specific information on discount schemes available right now. For the most up-to-date details, I recommend checking our website directly or contacting our customer service team.
**Can I help you with anything else?**
Products recommended (product_info_json)
[]
332
Do you offer student discounts?
Provide breif answer and direct user to the correct FAQ page section page student and graduate discount
≈ Partial
The chatbot answered the question but failed to provide the link to the FAQ page as required by the expected behavior.
We don't currently offer student discounts.
**Can I help you with anything else?**
faq
12
6. Complexion
No
200
3.05s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-332",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer student discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer student discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer student discounts.
**Can I help you with anything else?**
Products recommended (product_info_json)
[]
333
How do I cancel subscription
Provide answer and direct customer to correct FAQ page
✕ Fail
The chatbot failed to provide the requested information or a link to the FAQ page, instead deflecting to customer service.
I can't confidently confirm the exact steps to cancel your subscription at the moment. For detailed instructions, please contact our customer service team directly.
**Would you like me to help you find a product?**
faq
12
6. Complexion
No
200
3.87s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-333",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I cancel subscription"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I cancel subscription", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I can't confidently confirm the exact steps to cancel your subscription at the moment. For detailed instructions, please contact our customer service team directly.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
334
How do I contact customer services?
Provide answer and direct user to FAQ page
≈ Partial
The chatbot provided the contact email but failed to direct the user to the FAQ page as required.
For any enquiries, the best way to reach our customer service team is via email at customerservices@rodial.co.uk. They're available to assist you from Monday to Friday, between 9 am and 5 pm GMT.
**Can I help you with anything else today?**
faq
12
6. Complexion
No
200
4.13s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-334-a1",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I contact customer services?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I contact customer services?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
For any enquiries, the best way to reach our customer service team is via email at customerservices@rodial.co.uk. They're available to assist you from Monday to Friday, between 9 am and 5 pm GMT.
**Can I help you with anything else today?**
Products recommended (product_info_json)
[]
335
can i get a sample
Provide answer and direct user to FAQ page
≈ Partial
The chatbot answered the question but failed to provide the link to the FAQ page as required by the expected behavior.
Unfortunately, we don't offer samples directly. However, we often have special offers or gift with purchase promotions, so it's worth keeping an eye on our website!
**Would you like me to check for any current promotions?**
faq
12
6. Complexion
No
200
2.96s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-335-a1",
"business_id": 12,
"user_input": [
{
"USER SAYS": "can i get a sample"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "can i get a sample", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, we don't offer samples directly. However, we often have special offers or gift with purchase promotions, so it's worth keeping an eye on our website!
**Would you like me to check for any current promotions?**
Products recommended (product_info_json)
[]
336
Do you offer healthcare discounts?
Provide breif answer and direct user to the correct FAQ page section page healthcare discount
✕ Fail
The chatbot failed to provide the requested information or direct the user to the specific FAQ page, instead giving an unhelpful 'I don't know' response.
I'm sorry, but I cannot confidently confirm if we offer healthcare discounts. For the most accurate and up-to-date information regarding discounts, please contact our customer service team directly.
**Would you like me to help you find a product?**
faq
12
6. Complexion
No
200
2.96s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-336",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer healthcare discounts?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer healthcare discounts?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I cannot confidently confirm if we offer healthcare discounts. For the most accurate and up-to-date information regarding discounts, please contact our customer service team directly.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
337
which ingredients are in this
provide relevant product information to answer the question
✓ Pass
The chatbot cannot provide ingredient information without knowing which product the user is asking about, so asking for clarification is the correct behavior.
Which product are you referring to? Please provide the brand and product name.
product_information
12
6. Complexion
No
200
3.33s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-337-a1",
"business_id": 12,
"user_input": [
{
"USER SAYS": "which ingredients are in this"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "which ingredients are in this", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Which product are you referring to? Please provide the brand and product name.
Products recommended (product_info_json)
[]
338
How do I use the peptide finishing oil?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that the product is not in their catalog and provided relevant, helpful alternatives containing similar ingredients.
Unfortunately, the Peptide Finishing Oil is not a product we currently carry at Rodial. However, I can suggest some excellent alternatives that feature peptides and other beneficial ingredients to help with your goals.
The Bee Venom Jelly Eye Patches are designed to plump and smooth the under-eye area, helping to reduce the appearance of fine lines and wrinkles. They contain anti-ageing peptides, bee venom, and ascorbic acid for a revitalising effect. Bee Venom Jelly Eye PatchesRodial£15.0
For a targeted treatment around the eyes, the Salmon DNA Jelly Eye Patches are formulated with peptides, PDRN, and growth factors to help firm and rejuvenate the delicate skin, addressing signs of ageing and fatigue. Salmon DNA Jelly Eye PatchesRodial£15.0
If you're looking for an all-over facial treatment, the Salmon DNA Hydrogel Face Mask combines peptides with PDRN, niacinamide, and hyaluronic acid to hydrate, firm, and improve overall skin radiance. Salmon DNA Hydrogel Face MaskRodial£20.0
**Which of these alternatives interests you most?**
product_information
12
6. Complexion
No
200
4.53s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-338",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the peptide finishing oil?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the peptide finishing oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4083", "product_name": "Bee Venom Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g e\u00a0POIDS NET WT 0.1oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVJELEYEMSK_1.jpg?v=1691073600&width=1500", "external_id": 45339791425853, "demo_external_id": 57765193318749, "is_in_stock": true}, {"id": "20092", "product_name": "Salmon DNA Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Grey_-_Salmon_DNA_Jelly_Eye_Patches_01-LOGO_2.jpg?v=1773313345&width=1500", "external_id": 57505183957376, "demo_external_id": 0, "is_in_stock": true}, {"id": "20090", "product_name": "Salmon DNA Hydrogel Face Mask", "brand_name": "Rodial", "rrp": "20.0", "current_price": 0.0, "discount": 0.0, "size": "34g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_-_Grey_-_Salmon_DNA_Face_Mask_02-LOGO_2.jpg?v=1773313393&width=1500", "external_id": 57506151039360, "demo_external_id": 0, "is_in_stock": true}]}
Unfortunately, the Peptide Finishing Oil is not a product we currently carry at Rodial. However, I can suggest some excellent alternatives that feature peptides and other beneficial ingredients to help with your goals.
The Bee Venom Jelly Eye Patches are designed to plump and smooth the under-eye area, helping to reduce the appearance of fine lines and wrinkles. They contain anti-ageing peptides, bee venom, and ascorbic acid for a revitalising effect. <<PLACE>>
For a targeted treatment around the eyes, the Salmon DNA Jelly Eye Patches are formulated with peptides, PDRN, and growth factors to help firm and rejuvenate the delicate skin, addressing signs of ageing and fatigue. <<PLACE>>
If you're looking for an all-over facial treatment, the Salmon DNA Hydrogel Face Mask combines peptides with PDRN, niacinamide, and hyaluronic acid to hydrate, firm, and improve overall skin radiance. <<PLACE>>
**Which of these alternatives interests you most?**
What's the key ingredients of the Vitamin C brightening pads?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided relevant product information as expected.
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These ingredients work together to brighten and purify dull complexions, exfoliate, rejuvenate, and tighten pores. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about how these pads can help with blackheads and pores?**
product_information
12
6. Complexion
No
200
14.55s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-339",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients of the Vitamin C brightening pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients of the Vitamin C brightening pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
The Vit C Brightening Cleansing Pads feature a powerful blend of salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid. These ingredients work together to brighten and purify dull complexions, exfoliate, rejuvenate, and tighten pores. <<PLACE>>
**Would you like to know more about how these pads can help with blackheads and pores?**
How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives with a follow-up question.
Unfortunately, the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial.
However, if you're looking for SPF protection with added skincare benefits, you might like these alternatives:
The **Vit C SPF30 Moisturiser** by Rodial is a chemical sunscreen that also offers the benefits of Vitamin C. It's designed to protect your skin while boosting radiance, which aligns well with your goal of achieving a more radiant complexion. Vit C SPF30 MoisturiserRodial£65.0
Alternatively, the **Dragons Blood Hyaluronic Moisturiser SPF15 EU** by Rodial is another excellent chemical sunscreen option. This moisturiser combines SPF protection with hyaluronic acid to help hydrate your skin, making it a great choice for overall skin health and protection. Dragons Blood Hyaluronic Moisturiser SPF15 EURodial£65.0
**Which of these SPF moisturisers sounds more suitable for you?**
product_information
12
6. Complexion
No
200
10.59s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4%", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4070", "product_name": "Vit C SPF30 Moisturiser", "brand_name": "Rodial", "rrp": "65.0", "current_price": 0.0, "discount": 0.0, "size": "40ml e 1.35 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKVITCSPF15UKRF_1.jpg?v=1691074328&width=1500", "external_id": 45339894022461, "demo_external_id": 57765186273629, "is_in_stock": true}, {"id": "4057", "product_name": "Dragons Blood Hyaluronic Moisturiser SPF15 EU", "brand_name": "Rodial", "rrp": "65.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDBSPFUK15RF_1.jpg?v=1688466974&width=1500", "external_id": 45339490713917, "demo_external_id": 57765177622877, "is_in_stock": true}]}
Unfortunately, the Peptide Fix 2-in-1 SPF 50 Tone + Top Up Mist 4% is not a product we currently carry at Rodial.
However, if you're looking for SPF protection with added skincare benefits, you might like these alternatives:
The **Vit C SPF30 Moisturiser** by Rodial is a chemical sunscreen that also offers the benefits of Vitamin C. It's designed to protect your skin while boosting radiance, which aligns well with your goal of achieving a more radiant complexion. <<PLACE>>
Alternatively, the **Dragons Blood Hyaluronic Moisturiser SPF15 EU** by Rodial is another excellent chemical sunscreen option. This moisturiser combines SPF protection with hyaluronic acid to help hydrate your skin, making it a great choice for overall skin health and protection. <<PLACE>>
**Which of these SPF moisturisers sounds more suitable for you?**
provide relevant product information to answer the question
✕ Fail
The chatbot failed to answer when to use glycolic acid and instead pivoted to selling alternative products.
While we don't stock the 'Glycolic Fix Daily Cleansing Pads' by Nip+Fab, which are designed to retexture and resurface skin, we do have some excellent alternatives that can help with similar concerns like blackheads and dullness.
As an alternative, you can consider the **Bee Venom Cleansing Balm** by Rodial. This treatment cleanser helps to deeply cleanse and purify the skin, making it a good choice for addressing blackheads and improving overall skin clarity. Bee Venom Cleansing BalmRodial£45.0
Another excellent option is the **Pink Diamond Cleansing Balm** by Rodial. This daily cleanser works to gently remove impurities and revitalise the complexion, contributing to a more radiant appearance and helping with concerns like enlarged pores. Pink Diamond Cleansing BalmRodial£55.0
**Which of these cleansing balms sounds more suitable for your skin?**
product_information
12
6. Complexion
No
200
12.09s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "When to use glycolic fix"
}
],
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "When to use glycolic fix", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4091", "product_name": "Pink Diamond Cleansing Balm", "brand_name": "Rodial", "rrp": "55.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKPDCLNS100_1.jpg?v=1691073925&width=1500", "external_id": 45339866202429, "demo_external_id": 57765197119837, "is_in_stock": true}]}
While we don't stock the 'Glycolic Fix Daily Cleansing Pads' by Nip+Fab, which are designed to retexture and resurface skin, we do have some excellent alternatives that can help with similar concerns like blackheads and dullness.
As an alternative, you can consider the **Bee Venom Cleansing Balm** by Rodial. This treatment cleanser helps to deeply cleanse and purify the skin, making it a good choice for addressing blackheads and improving overall skin clarity. <<PLACE>>
Another excellent option is the **Pink Diamond Cleansing Balm** by Rodial. This daily cleanser works to gently remove impurities and revitalise the complexion, contributing to a more radiant appearance and helping with concerns like enlarged pores. <<PLACE>>
**Which of these cleansing balms sounds more suitable for your skin?**
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that the product name was ambiguous and asked for clarification to provide accurate information.
Could you please provide the brand name for "Protein Fix"? This will help me check if we carry it and provide accurate advice on compatibility.
product_information
12
6. Complexion
No
200
25.30s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I use protein fix with other products"
}
],
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use protein fix with other products", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Could you please provide the brand name for "Protein Fix"? This will help me check if we carry it and provide accurate advice on compatibility.
Products recommended (product_info_json)
[]
343
Teen range
provide relevant product information to answer the question
✓ Pass
The chatbot correctly addressed the lack of a specific teen range while providing relevant product recommendations tailored to common skin concerns for that demographic.
While we don't have a specific 'teen range', I can recommend some excellent products that target blackheads, pores, and radiance, which are common concerns for younger skin.
First up is the **Vitamin C Brightening Cleanser by Rodial**. This foaming gel cleanser is perfect for normal, combination, and oily skin types. It's formulated with glycolic acid, lactic acid, and ethyl ascorbic acid to help with roughness, uneven tone, and dullness, all while addressing enlarged pores. Vitamin C Brightening CleanserRodial£39.0
For an extra boost, consider the **Vit C Brightening Cleansing Pads by Rodial**. These toning pads are suitable for all skin types and contain salicylic acid, lactic acid, and glycolic acid. They are fantastic for tackling congested pores, roughness, uneven tone, and dullness, leaving your skin looking radiant. Vit C Brightening Cleansing PadsRodial£49.0
**Which of these sounds more like what you're looking for?**
product_information
12
6. Complexion
No
200
6.23s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "Teen range"
}
],
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
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"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Teen range", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4061", "product_name": "Vitamin C Brightening Cleanser", "brand_name": "Rodial", "rrp": "39.0", "current_price": 0.0, "discount": 0.0, "size": "135ml e 4.56 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKVITCCLN135_1.jpg?v=1691074267&width=1500", "external_id": 45339691614525, "demo_external_id": 57765181948253, "is_in_stock": true}, {"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
While we don't have a specific 'teen range', I can recommend some excellent products that target blackheads, pores, and radiance, which are common concerns for younger skin.
First up is the **Vitamin C Brightening Cleanser by Rodial**. This foaming gel cleanser is perfect for normal, combination, and oily skin types. It's formulated with glycolic acid, lactic acid, and ethyl ascorbic acid to help with roughness, uneven tone, and dullness, all while addressing enlarged pores. <<PLACE>>
For an extra boost, consider the **Vit C Brightening Cleansing Pads by Rodial**. These toning pads are suitable for all skin types and contain salicylic acid, lactic acid, and glycolic acid. They are fantastic for tackling congested pores, roughness, uneven tone, and dullness, leaving your skin looking radiant. <<PLACE>>
**Which of these sounds more like what you're looking for?**
How often should I use ceramide fix over night cream
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the specific product and provided a relevant alternative with similar ingredients.
Unfortunately, Ceramide Fix Overnight Cream is not a product we currently carry at Rodial.
However, if you're looking for a product with ceramides that targets concerns like blackheads, pores, and radiance, our Snake Bubble Mask could be an excellent alternative. This mask contains ceramides, niacinamide, and hyaluronic acid, working to purify and refine your skin for a more radiant complexion. Snake Bubble MaskRodial£48.0
**Would you like to know more about the Snake Bubble Mask?**
product_information
12
6. Complexion
No
200
6.26s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "How often should I use ceramide fix over night cream"
}
],
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
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"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
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"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often should I use ceramide fix over night cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4488", "product_name": "Snake Bubble Mask", "brand_name": "Rodial", "rrp": "48.0", "current_price": 0.0, "discount": 0.0, "size": "4x 22g e\u00a0POIDS NET WT 0.7oz", "image_address": "https://www.rodial.com/cdn/shop/files/SKSNAKEMSK4_1.jpg?v=1691074144&width=1500", "external_id": 45339851817277, "demo_external_id": 57765194367325, "is_in_stock": true}]}
Unfortunately, Ceramide Fix Overnight Cream is not a product we currently carry at Rodial.
However, if you're looking for a product with ceramides that targets concerns like blackheads, pores, and radiance, our Snake Bubble Mask could be an excellent alternative. This mask contains ceramides, niacinamide, and hyaluronic acid, working to purify and refine your skin for a more radiant complexion. <<PLACE>>
**Would you like to know more about the Snake Bubble Mask?**
provide relevant product information to answer the question
✕ Fail
The response incorrectly states that a single jar contains only one pair of eye patches, which is factually inaccurate for standard eye patch jars.
You're asking about our Salmon DNA Jelly Eye Patches!
The **Salmon DNA Jelly Eye Patches by Rodial** come as a single jar containing one pair of eye patches. These patches are designed to target fine lines and wrinkles around the eyes, suitable for all skin types. Salmon DNA Jelly Eye PatchesRodial£15.0
If you're looking for more, the **Salmon DNA Jelly Eye Patches Pack of 4 by Rodial** offers four individual pairs of these rejuvenating eye patches. This pack is also great for addressing fine lines and wrinkles across all skin types. Salmon DNA Jelly Eye Patches Pack of 4Rodial£56.0
**Which option would you prefer?**
product_information
12
6. Complexion
No
200
4.41s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "How many eye patches do you get in the jar"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How many eye patches do you get in the jar", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20092", "product_name": "Salmon DNA Jelly Eye Patches", "brand_name": "Rodial", "rrp": "15.0", "current_price": 0.0, "discount": 0.0, "size": "3g", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Grey_-_Salmon_DNA_Jelly_Eye_Patches_01-LOGO_2.jpg?v=1773313345&width=1500", "external_id": 57505183957376, "demo_external_id": 0, "is_in_stock": true}, {"id": "20091", "product_name": "Salmon DNA Jelly Eye Patches Pack of 4", "brand_name": "Rodial", "rrp": "56.0", "current_price": 0.0, "discount": 0.0, "size": "3g x4", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Grey_-_Salmon_DNA_Jelly_Eye_Patches_01-LOGO_2.jpg?v=1773313345&width=1500", "external_id": 57506049851776, "demo_external_id": 0, "is_in_stock": true}]}
You're asking about our Salmon DNA Jelly Eye Patches!
The **Salmon DNA Jelly Eye Patches by Rodial** come as a single jar containing one pair of eye patches. These patches are designed to target fine lines and wrinkles around the eyes, suitable for all skin types. <<PLACE>>
If you're looking for more, the **Salmon DNA Jelly Eye Patches Pack of 4 by Rodial** offers four individual pairs of these rejuvenating eye patches. This pack is also great for addressing fine lines and wrinkles across all skin types. <<PLACE>>
**Which option would you prefer?**
What is the difference between Banana and Peach Lowlighter?
Provide an asnswer
✓ Pass
The chatbot provided a clear, detailed comparison of the Banana and Peach shades as requested.
We've selected a few Lowlighter shades to help you achieve a radiant complexion.
We chose the **Banana Lowlighter by Rodial** for you because:
* It's perfect for brightening blue and purple tones, which can often be associated with blackheads and pores.
* It adds a beautiful luminosity, enhancing your natural radiance.
* This shade is ideal for lifting and highlighting, giving a fresh, awake appearance.
* You can apply this over your concealer to achieve that brightened effect.
Banana LowlighterRodial£38.0
We also have the **Peach Lowlighter by Rodial**:
* This shade works wonders to soften any green, cool, or ashy tones, providing a balanced look.
* It helps to create a natural, even complexion, which is great for addressing overall skin tone concerns.
* The Peach Lowlighter is excellent for a soft, natural finish.
* You can use this under your concealer to neutralise any discolouration.
Peach LowlighterRodial£38.0
And finally, the **Latte Lowlighter by Rodial**:
* This shade is fantastic for warming up any brown or pigmented areas, helping to correct uneven skin tone.
* It adds definition and can help to conceal imperfections.
* The Latte Lowlighter is perfect for achieving a balanced and refined appearance.
* Apply this under your concealer to correct and even out your skin.
Latte LowlighterRodial£38.0
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
product_information
12
6. Complexion
free_form/lowlighter_shade_finder
200
2.52s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "What is the difference between Banana and Peach Lowlighter?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the difference between Banana and Peach Lowlighter?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"response": "", "type": "free_form/lowlighter_shade_finder"}
{"product_info": [{"id": "4786", "product_name": "Banana Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/PDP_PackshotGrey_LatteLowlighter.jpg?v=1715339143", "external_id": 45339746271549, "demo_external_id": 0, "is_in_stock": true}, {"id": "4785", "product_name": "Peach Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKPEACHLOWL_1.jpg?v=1691074027", "external_id": 45339780251965, "demo_external_id": 0, "is_in_stock": true}, {"id": "4784", "product_name": "Latte Lowlighter", "brand_name": "Rodial", "rrp": "38.0", "current_price": 0.0, "discount": 0.0, "size": "5.5ml", "image_address": "https://cdn.shopify.com/s/files/1/0689/3361/5933/files/SKBANLLNEW5.5_1_c7441168-9cdc-41d1-b74c-086303a49728.jpg?v=1688047903", "external_id": 48002812969277, "demo_external_id": 0, "is_in_stock": true}]}
We've selected a few Lowlighter shades to help you achieve a radiant complexion.
We chose the **Banana Lowlighter by Rodial** for you because:
* It's perfect for brightening blue and purple tones, which can often be associated with blackheads and pores.
* It adds a beautiful luminosity, enhancing your natural radiance.
* This shade is ideal for lifting and highlighting, giving a fresh, awake appearance.
* You can apply this over your concealer to achieve that brightened effect.
<<PLACE>>
We also have the **Peach Lowlighter by Rodial**:
* This shade works wonders to soften any green, cool, or ashy tones, providing a balanced look.
* It helps to create a natural, even complexion, which is great for addressing overall skin tone concerns.
* The Peach Lowlighter is excellent for a soft, natural finish.
* You can use this under your concealer to neutralise any discolouration.
<<PLACE>>
And finally, the **Latte Lowlighter by Rodial**:
* This shade is fantastic for warming up any brown or pigmented areas, helping to correct uneven skin tone.
* It adds definition and can help to conceal imperfections.
* The Latte Lowlighter is perfect for achieving a balanced and refined appearance.
* Apply this under your concealer to correct and even out your skin.
<<PLACE>>
**Would you like a recommendation for an eye product to pair with your lowlighter and prep your under eyes?**
The chatbot correctly identified that it does not carry the specific product requested and provided relevant alternatives with a follow-up question.
While we don't have a product specifically named "booster drops," I can recommend some excellent products that act as powerful boosters for your skin, targeting blackheads, pores, and radiance.
For an effective treatment that helps with congested pores and dullness, consider the **Vit C Brightening Cleansing Pads by Rodial**. These toning pads are infused with salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid, working to exfoliate and brighten your complexion. Vit C Brightening Cleansing PadsRodial£49.0
If you're looking to address dullness and improve skin elasticity, the **Salmon DNA Water Oil by Rodial** is a fantastic choice. This facial oil contains PDRN, Rejuvenade, Epitensive, babassu oil, jojoba oil, and amino acids to help revitalise your skin. Salmon DNA Water OilRodial£90.0
**Which of these sounds more like what you're looking for?**
product_information
12
6. Complexion
No
200
28.22s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-347",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How would you recommend using your booster drops?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How would you recommend using your booster drops?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}, {"id": "20088", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "90.0", "current_price": 0.0, "discount": 0.0, "size": "18ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890825088, "demo_external_id": 0, "is_in_stock": true}]}
While we don't have a product specifically named "booster drops," I can recommend some excellent products that act as powerful boosters for your skin, targeting blackheads, pores, and radiance.
For an effective treatment that helps with congested pores and dullness, consider the **Vit C Brightening Cleansing Pads by Rodial**. These toning pads are infused with salicylic acid, lactic acid, ethyl ascorbic acid, sodium lactate, and glycolic acid, working to exfoliate and brighten your complexion. <<PLACE>>
If you're looking to address dullness and improve skin elasticity, the **Salmon DNA Water Oil by Rodial** is a fantastic choice. This facial oil contains PDRN, Rejuvenade, Epitensive, babassu oil, jojoba oil, and amino acids to help revitalise your skin. <<PLACE>>
**Which of these sounds more like what you're looking for?**
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly answered the user's question based on the company's current policy.
Unfortunately, we do not currently offer a subscription service at Rodial.
**Would you like to explore our product range?**
faq
12
6. Complexion
No
200
3.38s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-348",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, we do not currently offer a subscription service at Rodial.
**Would you like to explore our product range?**
Products recommended (product_info_json)
[]
349
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page
✓ Pass
The chatbot directly answered the user's query by clarifying the service availability.
We don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product?**
faq
12
6. Complexion
No
200
17.64s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-349",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently offer a subscription service at Rodial.
**Would you like me to help you find a product?**
Products recommended (product_info_json)
[]
350
What is Rodial rewards?
Advise user as per FAQ website page or direct user to FAQ page
✕ Fail
The chatbot failed to provide the information or a direct link to the FAQ page, instead claiming it could not find the information.
I'm afraid I can't find specific details about a 'Rodial Rewards' programme in our current information. For the most accurate and up-to-date details on any loyalty programmes or special offers, I recommend checking our official website or contacting our customer service team directly.
**Would you like me to help you find a product instead?**
faq
12
6. Complexion
No
200
4.27s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-350",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What is Rodial rewards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is Rodial rewards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm afraid I can't find specific details about a 'Rodial Rewards' programme in our current information. For the most accurate and up-to-date details on any loyalty programmes or special offers, I recommend checking our official website or contacting our customer service team directly.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
351
How often do I use Retinol Resurfacing Pads Mini?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the specific product and provided helpful alternatives with similar ingredients.
Unfortunately, Retinol Resurfacing Pads Mini is not a product we currently carry at Rodial, so I can't advise on its specific usage.
However, if you're looking for products with similar benefits, we do have some excellent options that feature key ingredients like retinol and hyaluronic acid to help with your goals of targeting blackheads, pores, and radiance.
The Rodial Dragon's Blood Hyaluronic Night Cream is a luxurious treatment moisturiser designed to hydrate and rejuvenate your skin overnight. It contains a powerful blend of ingredients including retinol, hyaluronic acid, and dragon's blood to help improve skin texture and radiance. Dragons Blood Hyaluronic Night CreamRodial£85.0
Alternatively, the Rodial Bee Venom Night serum is formulated with bee venom, retinol, and hyaluronic acid to target signs of ageing and promote a more radiant complexion, while also helping with concerns like blackheads and pores. Bee Venom NightRodial£110.0
**Would you like to know more about either of these alternatives?**
product_information
12
6. Complexion
No
200
5.02s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-351",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use Retinol Resurfacing Pads Mini?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use Retinol Resurfacing Pads Mini?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4054", "product_name": "Dragons Blood Hyaluronic Night Cream", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDNGHT50_1.jpg?v=1691073767&width=1080", "external_id": 45339506245949, "demo_external_id": 57765174673757, "is_in_stock": true}, {"id": "4081", "product_name": "Bee Venom Night", "brand_name": "Rodial", "rrp": "110.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVNIGHT50_1.jpg?v=1691073619&width=1500", "external_id": 45339596816701, "demo_external_id": 57766137463133, "is_in_stock": true}]}
Unfortunately, Retinol Resurfacing Pads Mini is not a product we currently carry at Rodial, so I can't advise on its specific usage.
However, if you're looking for products with similar benefits, we do have some excellent options that feature key ingredients like retinol and hyaluronic acid to help with your goals of targeting blackheads, pores, and radiance.
The Rodial Dragon's Blood Hyaluronic Night Cream is a luxurious treatment moisturiser designed to hydrate and rejuvenate your skin overnight. It contains a powerful blend of ingredients including retinol, hyaluronic acid, and dragon's blood to help improve skin texture and radiance. <<PLACE>>
Alternatively, the Rodial Bee Venom Night serum is formulated with bee venom, retinol, and hyaluronic acid to target signs of ageing and promote a more radiant complexion, while also helping with concerns like blackheads and pores. <<PLACE>>
**Would you like to know more about either of these alternatives?**
What's the key ingredients in the Salmon DNA Water Oil?
provide relevant product information to answer the question
✓ Pass
The chatbot accurately identified the key ingredients and provided relevant product information as expected.
The Salmon DNA Water Oil features a powerful blend of key ingredients including PDRN, RejuveNAD™, Epitensive™, babassu oil, jojoba oil, and amino acids. This advanced bi-phase water oil is designed to support cellular renewal, boost collagen, and improve firmness and elasticity, while also strengthening the lipid barrier to lock in hydration. Salmon DNA Water OilRodial£150.0
**Would you like to know more about its benefits for your skin?**
product_information
12
6. Complexion
No
200
8.96s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-352",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the Salmon DNA Water Oil?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the Salmon DNA Water Oil?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20087", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "150.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890792320, "demo_external_id": 0, "is_in_stock": true}]}
The Salmon DNA Water Oil features a powerful blend of key ingredients including PDRN, RejuveNAD™, Epitensive™, babassu oil, jojoba oil, and amino acids. This advanced bi-phase water oil is designed to support cellular renewal, boost collagen, and improve firmness and elasticity, while also strengthening the lipid barrier to lock in hydration. <<PLACE>>
**Would you like to know more about its benefits for your skin?**
is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?
provide relevant product information to answer the question
✕ Fail
The chatbot answered about the 'Night Cream' instead of the 'Velvet Cream' requested by the user, leading to incorrect product information.
The Dragon's Blood Hyaluronic Night Cream does contain retinol. It's a luxurious, overnight skin-perfecting moisturiser formulated with time-release retinol to plump and smooth the complexion. It also includes hyaluronic acid, squalane, and shea butter to hydrate and fortify the skin's moisture barrier, alongside Chromabright technology for a brighter, more even tone, and dragon's blood to soothe and condition. Dragons Blood Hyaluronic Night CreamRodial£85.0
**Would you like to know more about this product?**
product_information
12
6. Complexion
No
200
9.99s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-353",
"business_id": 12,
"user_input": [
{
"USER SAYS": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "is there retinol in the Dragon's Blood Hyaluronic Velvet Cream?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4054", "product_name": "Dragons Blood Hyaluronic Night Cream", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDNGHT50_1.jpg?v=1691073767&width=1080", "external_id": 45339506245949, "demo_external_id": 57765174673757, "is_in_stock": true}]}
The Dragon's Blood Hyaluronic Night Cream does contain retinol. It's a luxurious, overnight skin-perfecting moisturiser formulated with time-release retinol to plump and smooth the complexion. It also includes hyaluronic acid, squalane, and shea butter to hydrate and fortify the skin's moisture barrier, alongside Chromabright technology for a brighter, more even tone, and dragon's blood to soothe and condition. <<PLACE>>
**Would you like to know more about this product?**
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✕ Fail
The chatbot failed to provide the information available in the FAQ or direct the user to the relevant page, instead claiming it could not confirm the information.
I cannot confidently confirm if we have a loyalty scheme. For the most accurate information, please contact our customer service team directly.
**Would you like me to help with anything else?**
faq
12
6. Complexion
No
200
3.95s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-354",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you have a loyalty scheme?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have a loyalty scheme?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I cannot confidently confirm if we have a loyalty scheme. For the most accurate information, please contact our customer service team directly.
**Would you like me to help with anything else?**
Products recommended (product_info_json)
[]
355
How does your loyalty scheme work?
Advise user as per FAQ website page or direct user to FAQ page and the section no sun club FAQ page
✕ Fail
The chatbot failed to provide the specific link or direct the user to the 'No Sun Club' FAQ page as required by the expected behavior.
I'm sorry, but I cannot confidently confirm the details of our loyalty scheme at this moment. For the most accurate and up-to-date information, please contact our customer service team directly or visit the relevant section on our website.
**Would you like me to help you find a product instead?**
faq
12
6. Complexion
No
200
3.00s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-355",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How does your loyalty scheme work?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How does your loyalty scheme work?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I cannot confidently confirm the details of our loyalty scheme at this moment. For the most accurate and up-to-date information, please contact our customer service team directly or visit the relevant section on our website.
**Would you like me to help you find a product instead?**
Products recommended (product_info_json)
[]
356
Do you offer subscription service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✓ Pass
The chatbot directly answered the user's question based on the company's current policy.
We do not currently offer a subscription service at Rodial.
**Can I help you find a product instead?**
faq
12
6. Complexion
No
200
3.01s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-356",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer subscription service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer subscription service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We do not currently offer a subscription service at Rodial.
**Can I help you find a product instead?**
Products recommended (product_info_json)
[]
357
Can I have more information on your subscriptions service?
Advise user as per FAQ website page or direct user to FAQ page and the section subscription FAQ page
✕ Fail
The chatbot incorrectly stated that no subscription service exists, failing to provide the requested information or direct the user to the appropriate FAQ page.
I'm sorry, but I cannot confidently confirm details about a subscription service as we do not currently offer one at Rodial.
**Would you like me to help you find some products?**
faq
12
6. Complexion
No
200
3.25s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-357",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I have more information on your subscriptions service?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I have more information on your subscriptions service?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I cannot confidently confirm details about a subscription service as we do not currently offer one at Rodial.
**Would you like me to help you find some products?**
Products recommended (product_info_json)
[]
358
Do you offer gift cards?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✕ Fail
The chatbot failed to provide the information or direct the user to the FAQ page as required by the expected behavior.
I'm sorry, but I cannot confidently confirm whether we offer gift cards at this time. For the most accurate information, please contact our customer service team directly.
**Can I help you with anything else?**
faq
12
6. Complexion
No
200
4.56s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-358",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do you offer gift cards?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you offer gift cards?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm sorry, but I cannot confidently confirm whether we offer gift cards at this time. For the most accurate information, please contact our customer service team directly.
**Can I help you with anything else?**
Products recommended (product_info_json)
[]
359
Do your products contain parabens?
Advise user as per FAQ website page or direct user to FAQ page and the section general FAQ page
✓ Pass
The chatbot directly answered the question regarding parabens in accordance with the brand's policy.
That's a very important question, and I'm happy to clarify!
Here at Rodial, we are committed to formulating our products without parabens. We understand that many of our customers prefer to avoid them, and we strive to use alternative preservative systems to ensure both the safety and efficacy of our skincare.
Is there anything else you'd like to know about our ingredients or products?
faq
12
6. Complexion
No
200
6.56s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-359",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Do your products contain parabens?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do your products contain parabens?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a very important question, and I'm happy to clarify!
Here at Rodial, we are committed to formulating our products without parabens. We understand that many of our customers prefer to avoid them, and we strive to use alternative preservative systems to ensure both the safety and efficacy of our skincare.
Is there anything else you'd like to know about our ingredients or products?
Products recommended (product_info_json)
[]
360
Are your products considered medical grade?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✕ Fail
The response failed to direct the user to the FAQ page or the specific science and ingredients section as required by the expected behavior.
That's a really interesting question! The term "medical grade" in skincare can be a bit of a grey area, as it's not actually a regulated term here in the UK or Europe.
Generally, when people refer to "medical grade" skincare, they're often thinking of products that are typically sold in a clinical setting, like a dermatologist's office or a medi-spa, and might contain higher concentrations of certain active ingredients.
At Rodial, we pride ourselves on being a high-performance, results-driven luxury skincare brand. Our products are formulated with potent, innovative ingredients and advanced complexes to deliver visible results, much like what you'd expect from clinical-level skincare. While you can find us in luxury retailers rather than just clinics, our focus is always on efficacy and delivering transformative benefits for your skin.
Is there a particular skin concern you're looking to address? I'd be happy to help you find the perfect Rodial solution.
faq
12
6. Complexion
No
200
6.21s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-360",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are your products considered medical grade?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are your products considered medical grade?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really interesting question! The term "medical grade" in skincare can be a bit of a grey area, as it's not actually a regulated term here in the UK or Europe.
Generally, when people refer to "medical grade" skincare, they're often thinking of products that are typically sold in a clinical setting, like a dermatologist's office or a medi-spa, and might contain higher concentrations of certain active ingredients.
At Rodial, we pride ourselves on being a high-performance, results-driven luxury skincare brand. Our products are formulated with potent, innovative ingredients and advanced complexes to deliver visible results, much like what you'd expect from clinical-level skincare. While you can find us in luxury retailers rather than just clinics, our focus is always on efficacy and delivering transformative benefits for your skin.
Is there a particular skin concern you're looking to address? I'd be happy to help you find the perfect Rodial solution.
Products recommended (product_info_json)
[]
361
Are you products cruelty free?
Advise user as per FAQ website page or direct user to FAQ page and the sectionscience and ingredients FAQ page
✓ Pass
The chatbot directly answered the question accurately based on the brand's cruelty-free policy, fulfilling the intent of the FAQ.
That's a really important question, and I'm happy to clarify!
Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf. We are committed to ethical practices and ensuring our products are safe and effective without animal testing.
Is there anything else I can help you with today, perhaps finding some products that might suit your skin?
faq
12
6. Complexion
No
200
4.34s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-361",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Are you products cruelty free?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Are you products cruelty free?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a really important question, and I'm happy to clarify!
Rodial is a cruelty-free brand. We do not test our products or ingredients on animals, nor do we commission any third parties to do so on our behalf. We are committed to ethical practices and ensuring our products are safe and effective without animal testing.
Is there anything else I can help you with today, perhaps finding some products that might suit your skin?
Products recommended (product_info_json)
[]
362
does tinted sunscreen contain oil
To reply based on the relevant barefaced product
✕ Fail
The chatbot provided a generic answer instead of referencing the specific Barefaced product as required by the expected behavior.
That's a good question about tinted sunscreens!
Whether a tinted sunscreen contains oil really depends on the specific formulation of the product. Some tinted sunscreens are formulated to be oil-free, which is often preferred by those with oily or blemish-prone skin. Others might contain various types of oils, which can be beneficial for drier skin types, providing extra hydration and a dewy finish.
It's always best to check the ingredient list of any product you're considering to see if it contains oils, especially if you have specific skin concerns or preferences.
Is there a particular type of skin you're looking to find a tinted sunscreen for, or are you interested in specific ingredients? I'd be happy to help you understand more about different formulations!
product_information
12
6. Complexion
No
200
6.79s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-362",
"business_id": 12,
"user_input": [
{
"USER SAYS": "does tinted sunscreen contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "does tinted sunscreen contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a good question about tinted sunscreens!
Whether a tinted sunscreen contains oil really depends on the specific formulation of the product. Some tinted sunscreens are formulated to be oil-free, which is often preferred by those with oily or blemish-prone skin. Others might contain various types of oils, which can be beneficial for drier skin types, providing extra hydration and a dewy finish.
It's always best to check the ingredient list of any product you're considering to see if it contains oils, especially if you have specific skin concerns or preferences.
Is there a particular type of skin you're looking to find a tinted sunscreen for, or are you interested in specific ingredients? I'd be happy to help you understand more about different formulations!
Products recommended (product_info_json)
[]
363
How often do I use the polishing pads?
provide relevant product information to answer the question
✓ Pass
The chatbot directly answered the user's question about usage frequency while providing relevant product context.
For addressing blackheads and achieving a radiant complexion, these two products are excellent choices.
The **Bee Venom Cleansing Balm by Rodial** is a luxurious balm that cleanses and nourishes. It's formulated with bee venom, sunflower seed wax, and vitamin E, which work together to leave your skin feeling soft and supple. This balm is suitable for all skin types. Bee Venom Cleansing BalmRodial£45.0
The **Vit C Brightening Cleansing Pads by Rodial** are designed to target congested pores, roughness, and dullness. These pads contain a powerful blend of salicylic acid, lactic acid, and glycolic acid, which are known for their exfoliating and brightening properties. They are ideal for improving skin tone and texture. You can use these pads daily. Vit C Brightening Cleansing PadsRodial£49.0
**Would you like to know more about the ingredients in these pads?**
product_information
12
6. Complexion
No
200
4.76s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-363",
"business_id": 12,
"user_input": [
{
"USER SAYS": "How often do I use the polishing pads?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How often do I use the polishing pads?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4074", "product_name": "Bee Venom Cleansing Balm", "brand_name": "Rodial", "rrp": "45.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBVCLNSBALM100_1.jpg?v=1691073558&width=1500", "external_id": 45339737129277, "demo_external_id": 57765187682653, "is_in_stock": true}, {"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}]}
For addressing blackheads and achieving a radiant complexion, these two products are excellent choices.
The **Bee Venom Cleansing Balm by Rodial** is a luxurious balm that cleanses and nourishes. It's formulated with bee venom, sunflower seed wax, and vitamin E, which work together to leave your skin feeling soft and supple. This balm is suitable for all skin types. <<PLACE>>
The **Vit C Brightening Cleansing Pads by Rodial** are designed to target congested pores, roughness, and dullness. These pads contain a powerful blend of salicylic acid, lactic acid, and glycolic acid, which are known for their exfoliating and brightening properties. They are ideal for improving skin tone and texture. You can use these pads daily. <<PLACE>>
**Would you like to know more about the ingredients in these pads?**
What's the key ingredients in the overachiever serum?
provide relevant product information to answer the question
✓ Pass
The chatbot correctly identified that it does not carry the requested product and provided relevant alternatives with shared key ingredients.
The Overachiever Serum by Barefaced is not currently stocked with us. However, as an alternative, you can try our **Vit C Brightening Serum**. This serum is similar in format and shares hyaluronic acid as a key ingredient, which is known for its hydrating properties. Our Vit C Brightening Serum is designed to brighten and even skin tone, while also providing hydration. Vit C Brightening SerumRodial£95.0
You might also consider our **Collagen Drops**. This serum also shares hyaluronic acid and is formulated to help improve skin elasticity and firmness, which aligns with some of the benefits of The Overachiever Serum. Collagen DropsRodial£80.0
**Would you like to know more about the benefits of either of these serums?**
product_information
12
6. Complexion
No
200
10.71s
{
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"business_id": 12,
"user_input": [
{
"USER SAYS": "What's the key ingredients in the overachiever serum?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What's the key ingredients in the overachiever serum?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4063", "product_name": "Vit C Brightening Serum", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "30ml e 1.01 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_Packshot_Grey_Vit_C_Brightening_Pads_and_SPF.jpg?v=1725956637&width=1500", "external_id": 49265367253309, "demo_external_id": 57765182865757, "is_in_stock": true}, {"id": "4099", "product_name": "Collagen Drops", "brand_name": "Rodial", "rrp": "80.0", "current_price": 0.0, "discount": 0.0, "size": "31ml e 1.04 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKBCOL30_1.jpg?v=1691073424&width=1500", "external_id": 45339707769149, "demo_external_id": 57765202100573, "is_in_stock": true}]}
The Overachiever Serum by Barefaced is not currently stocked with us. However, as an alternative, you can try our **Vit C Brightening Serum**. This serum is similar in format and shares hyaluronic acid as a key ingredient, which is known for its hydrating properties. Our Vit C Brightening Serum is designed to brighten and even skin tone, while also providing hydration. <<PLACE>>
You might also consider our **Collagen Drops**. This serum also shares hyaluronic acid and is formulated to help improve skin elasticity and firmness, which aligns with some of the benefits of The Overachiever Serum. <<PLACE>>
**Would you like to know more about the benefits of either of these serums?**
The chatbot directly answered the user's question about oil content and provided relevant context about the product's benefits.
Yes, the **Salmon DNA Water Oil by Rodial** does contain oil. It's a bi-phase water oil designed to combine skin regeneration with deep barrier repair. The oil phase specifically works to strengthen the lipid barrier, locking in hydration and preventing moisture loss.
This product is an excellent choice for addressing your goals of blackheads, pores, and radiance, as it supports cellular renewal and improves elasticity, which can contribute to a more refined and radiant complexion. Salmon DNA Water OilRodial£150.0
**Would you like to know more about its key ingredients?**
product_information
12
6. Complexion
No
200
4.81s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-365",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Does this contain oil"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Does this contain oil", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20087", "product_name": "Salmon DNA Water Oil", "brand_name": "Rodial", "rrp": "150.0", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.rodial.com/cdn/shop/files/PDP-Grey-Rodial_Salmon_DNA_Water_Oil_30ml_Closed-LOGO_94d710e6-7222-4851-966d-48e6c7d9677b.jpg?v=1774283989&width=1080", "external_id": 56988890792320, "demo_external_id": 0, "is_in_stock": true}]}
Yes, the **Salmon DNA Water Oil by Rodial** does contain oil. It's a bi-phase water oil designed to combine skin regeneration with deep barrier repair. The oil phase specifically works to strengthen the lipid barrier, locking in hydration and preventing moisture loss.
This product is an excellent choice for addressing your goals of blackheads, pores, and radiance, as it supports cellular renewal and improves elasticity, which can contribute to a more refined and radiant complexion. <<PLACE>>
**Would you like to know more about its key ingredients?**
The chatbot accurately explains the core four philosophy as requested.
That's a brilliant question! When we talk about the 'Core Four' in skincare, we're generally referring to the four fundamental steps that are widely considered essential for a healthy and effective daily routine.
These typically include:
1. **Cleanser:** To remove impurities, makeup, and excess oil, preparing your skin for subsequent steps.
2. **Antioxidant Serum:** Often containing ingredients like Vitamin C, these help protect your skin from environmental damage and can brighten your complexion.
3. **Moisturiser:** To hydrate and nourish the skin, supporting its natural barrier function.
4. **SPF (Sun Protection Factor):** Crucial for daily protection against harmful UV rays, which can cause premature ageing and damage.
Following these four steps consistently can lay a strong foundation for healthy, radiant skin.
Would you like me to help you find some products that fit into these categories for your specific skin concerns?
product_information
12
6. Complexion
No
200
3.95s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-366",
"business_id": 12,
"user_input": [
{
"USER SAYS": "what is the core four"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "what is the core four", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
That's a brilliant question! When we talk about the 'Core Four' in skincare, we're generally referring to the four fundamental steps that are widely considered essential for a healthy and effective daily routine.
These typically include:
1. **Cleanser:** To remove impurities, makeup, and excess oil, preparing your skin for subsequent steps.
2. **Antioxidant Serum:** Often containing ingredients like Vitamin C, these help protect your skin from environmental damage and can brighten your complexion.
3. **Moisturiser:** To hydrate and nourish the skin, supporting its natural barrier function.
4. **SPF (Sun Protection Factor):** Crucial for daily protection against harmful UV rays, which can cause premature ageing and damage.
Following these four steps consistently can lay a strong foundation for healthy, radiant skin.
Would you like me to help you find some products that fit into these categories for your specific skin concerns?
Products recommended (product_info_json)
[]
367
Can I use overachiever while breastfeeding
✓ Pass
The chatbot correctly identified that the product is not theirs and offered a helpful alternative.
Unfortunately, Overachiever is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to confirm whether it's suitable for use while breastfeeding.
**Would you like me to suggest a similar product from our range?**
product_information
12
6. Complexion
No
200
7.09s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-367",
"business_id": 12,
"user_input": [
{
"USER SAYS": "Can I use overachiever while breastfeeding"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Can I use overachiever while breastfeeding", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Unfortunately, Overachiever is not a product we currently carry at Rodial. Since we don't stock it, I'm unable to confirm whether it's suitable for use while breastfeeding.
**Would you like me to suggest a similar product from our range?**
Products recommended (product_info_json)
[]
368
What is the percentage of azelaic acid in overachiever
✓ Pass
The chatbot correctly identified that the product is not in their catalog and offered a helpful alternative.
I'm afraid "Overachiever" is not a product we currently carry at Rodial, so I cannot confirm the percentage of azelaic acid it contains.
**Would you like me to suggest an alternative from our range?**
product_information
12
6. Complexion
No
200
3.39s
{
"session_id": "auto-rodial-test-report_20260902_085105-b12-p6-368",
"business_id": 12,
"user_input": [
{
"USER SAYS": "What is the percentage of azelaic acid in overachiever"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the percentage of azelaic acid in overachiever", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
I'm afraid "Overachiever" is not a product we currently carry at Rodial, so I cannot confirm the percentage of azelaic acid it contains.
**Would you like me to suggest an alternative from our range?**
Products recommended (product_info_json)
[]
369
are the toning pads pregnancy safe?
✕ Fail
The chatbot recommended products containing salicylic acid and glycolic acid after being asked if they are pregnancy safe, which contradicts standard medical advice regarding these ingredients during pregnancy.
I've filtered our products to exclude known pregnancy-contraindicated ingredients. Please note that this doesn't constitute verified pregnancy safety, and we always recommend consulting with your GP or midwife regarding skincare products during pregnancy.
For your blackheads and pores, here are two options:
**Vit C Brightening Cleansing Pads by Rodial**
* These pads contain salicylic acid and glycolic acid, which are excellent for targeting congested pores and blackheads.
* They also feature lactic acid and ethyl ascorbic acid to help with uneven tone and dullness, promoting radiance.
* The product is free from oil and essential oils.
Vit C Brightening Cleansing PadsRodial£49.0
**Dragons Blood Hyaluronic Drink by Rodial**
* This toner is formulated with niacinamide and lactic acid, which can help with the appearance of pores and improve skin texture.
* It also includes hyaluronic acid and dragon's blood to address dryness and dehydration, contributing to a more radiant complexion.
* This drink is free from volatile alcohol and essential oils.
Dragons Blood Hyaluronic DrinkRodial£59.0
**Which of these sounds more suitable for you?**
product_information
12
6. Complexion
No
200
6.70s
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"business_id": 12,
"user_input": [
{
"USER SAYS": "are the toning pads pregnancy safe?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "are the toning pads pregnancy safe?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4064", "product_name": "Vit C Brightening Cleansing Pads", "brand_name": "Rodial", "rrp": "49.0", "current_price": 0.0, "discount": 0.0, "size": "50 PADS", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCBrighteningPads.jpg?v=1691485470&width=1500", "external_id": 45339692728637, "demo_external_id": 57765183193437, "is_in_stock": true}, {"id": "4046", "product_name": "Dragons Blood Hyaluronic Drink", "brand_name": "Rodial", "rrp": "59.0", "current_price": 0.0, "discount": 0.0, "size": "100ml e 3.38 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDBHDRINK_1.jpg?v=1691073670&width=1500", "external_id": 56728862425472, "demo_external_id": 57765167399261, "is_in_stock": true}]}
I've filtered our products to exclude known pregnancy-contraindicated ingredients. Please note that this doesn't constitute verified pregnancy safety, and we always recommend consulting with your GP or midwife regarding skincare products during pregnancy.
For your blackheads and pores, here are two options:
**Vit C Brightening Cleansing Pads by Rodial**
* These pads contain salicylic acid and glycolic acid, which are excellent for targeting congested pores and blackheads.
* They also feature lactic acid and ethyl ascorbic acid to help with uneven tone and dullness, promoting radiance.
* The product is free from oil and essential oils.
<<PLACE>>
**Dragons Blood Hyaluronic Drink by Rodial**
* This toner is formulated with niacinamide and lactic acid, which can help with the appearance of pores and improve skin texture.
* It also includes hyaluronic acid and dragon's blood to address dryness and dehydration, contributing to a more radiant complexion.
* This drink is free from volatile alcohol and essential oils.
<<PLACE>>
**Which of these sounds more suitable for you?**
Is the new overachiever now better and more effective than the retinal?
✓ Pass
The chatbot correctly identified that the products are not in their catalog, provided helpful general information about the ingredients, and offered to assist with relevant alternatives.
It's great you're looking into these products! Unfortunately, neither 'The New Overachiever' nor 'The Retinal' are products we currently carry at Rodial. Therefore, I can't directly compare them or advise on their effectiveness for your specific skin concerns.
However, I can offer some general insights based on the information available:
* **The New Overachiever**: This product appears to be a multitasking serum featuring bakuchiol (a retinoid alternative), resveratrol, azelaic acid, hyaluronic acid, and peptides. It aims to smooth texture, minimise pores, support firmness, and reduce early signs of ageing. It sounds like it could be beneficial for concerns like blackheads and pores due to ingredients like azelaic acid, which helps with exfoliation and clarifying.
* **The Retinal**: Retinal (Retinaldehyde) is a potent form of Vitamin A, known for its effectiveness in addressing various skin concerns, including texture, fine lines, and blemishes. Retinal is generally considered more potent than retinol and works faster, making it highly effective for improving skin clarity and reducing the appearance of pores and blackheads.
Since I cannot confidently confirm how well these specific products would suit your skin, I'd be happy to recommend some Rodial alternatives that target blackheads, pores, and radiance.
**Would you like me to suggest some Rodial products for your concerns?**
product_information
12
6. Complexion
No
200
14.94s
{
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"question": "How would you best describe your skin?",
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],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
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"None"
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Full raw response
{"type": "debug", "debug": {"query": "Is the new overachiever now better and more effective than the retinal?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It's great you're looking into these products! Unfortunately, neither 'The New Overachiever' nor 'The Retinal' are products we currently carry at Rodial. Therefore, I can't directly compare them or advise on their effectiveness for your specific skin concerns.
However, I can offer some general insights based on the information available:
* **The New Overachiever**: This product appears to be a multitasking serum featuring bakuchiol (a retinoid alternative), resveratrol, azelaic acid, hyaluronic acid, and peptides. It aims to smooth texture, minimise pores, support firmness, and reduce early signs of ageing. It sounds like it could be beneficial for concerns like blackheads and pores due to ingredients like azelaic acid, which helps with exfoliation and clarifying.
* **The Retinal**: Retinal (Retinaldehyde) is a potent form of Vitamin A, known for its effectiveness in addressing various skin concerns, including texture, fine lines, and blemishes. Retinal is generally considered more potent than retinol and works faster, making it highly effective for improving skin clarity and reducing the appearance of pores and blackheads.
Since I cannot confidently confirm how well these specific products would suit your skin, I'd be happy to recommend some Rodial alternatives that target blackheads, pores, and radiance.
**Would you like me to suggest some Rodial products for your concerns?**
Products recommended (product_info_json)
[]
371
Is tinted moisturizer pregnancy safe
✕ Fail
The chatbot failed to address the user's specific request for a tinted moisturizer, instead recommending standard moisturizers.
While we don't have a specific tinted moisturiser that is verified as pregnancy-safe, I can recommend some moisturisers that have been filtered to exclude known pregnancy-contraindicated ingredients. Please note, this does not constitute verified pregnancy safety, and we always advise consulting with your GP or midwife before using any new products during pregnancy.
Here are two options that might interest you:
**Vit C Face Souffle by Rodial**
* This nourishing moisturiser is formulated with sunflower seed oil, shea butter, and hyaluronic acid, which are excellent for addressing dehydration and dryness.
* It also contains Vitamin C and beta-carotene, helping to improve dullness and uneven tone, which aligns with your goal for radiance.
* This product is particularly suitable for normal, dry, and combination skin types.
Vit C Face SouffleRodial£85.0
**Dragons Blood Sculpting Gel by Rodial**
* This gel-creme moisturiser is perfect for combination and normal skin, offering hydration with a lighter texture.
* It features Vitamin E, glycerin, and Rodial's signature Dragon's Blood, known for helping with dehydration and fine lines.
* It's a great choice if you're looking to improve elasticity and reduce the appearance of fine lines.
Dragons Blood Sculpting GelRodial£95.0
**Would you like me to find out more about either of these products?**
product_information
12
6. Complexion
No
200
7.56s
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"user_input": [
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"USER SAYS": "Is tinted moisturizer pregnancy safe"
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],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Is tinted moisturizer pregnancy safe", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4067", "product_name": "Vit C Face Souffle", "brand_name": "Rodial", "rrp": "85.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/PDP_PackshotGrey_VitCFaceSouffle.jpg?v=1691485534&width=1500", "external_id": 45339742929213, "demo_external_id": 57765185093981, "is_in_stock": true}, {"id": "4048", "product_name": "Dragons Blood Sculpting Gel", "brand_name": "Rodial", "rrp": "95.0", "current_price": 0.0, "discount": 0.0, "size": "50ml e 1.69 US fl.oz.", "image_address": "https://www.rodial.com/cdn/shop/files/SKDRGBLDSRM50_1.jpg?v=1691073775&width=1500", "external_id": 45339490320701, "demo_external_id": 57765169758557, "is_in_stock": true}]}
While we don't have a specific tinted moisturiser that is verified as pregnancy-safe, I can recommend some moisturisers that have been filtered to exclude known pregnancy-contraindicated ingredients. Please note, this does not constitute verified pregnancy safety, and we always advise consulting with your GP or midwife before using any new products during pregnancy.
Here are two options that might interest you:
**Vit C Face Souffle by Rodial**
* This nourishing moisturiser is formulated with sunflower seed oil, shea butter, and hyaluronic acid, which are excellent for addressing dehydration and dryness.
* It also contains Vitamin C and beta-carotene, helping to improve dullness and uneven tone, which aligns with your goal for radiance.
* This product is particularly suitable for normal, dry, and combination skin types.
<<PLACE>>
**Dragons Blood Sculpting Gel by Rodial**
* This gel-creme moisturiser is perfect for combination and normal skin, offering hydration with a lighter texture.
* It features Vitamin E, glycerin, and Rodial's signature Dragon's Blood, known for helping with dehydration and fine lines.
* It's a great choice if you're looking to improve elasticity and reduce the appearance of fine lines.
<<PLACE>>
**Would you like me to find out more about either of these products?**
provide relevant product information to answer the question
✕ Fail
The chatbot refused to provide instructions for a product that is presumably part of the brand's catalog, failing to fulfill the expected behavior of providing relevant product information.
Dermaplaning is a popular cosmetic procedure that many consider for skin exfoliation. However, as an AI skincare advisor for Rodial, I'm unable to provide guidance on the use of dermaplaning kits, as this falls outside the scope of my expertise.
For advice on cosmetic procedures, I recommend consulting with a qualified aesthetician or dermatologist.
product_information
12
6. Complexion
No
200
4.67s
{
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"user_input": [
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"USER SAYS": "How do I use the dermaplanning kit?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "How do I use the dermaplanning kit?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
Dermaplaning is a popular cosmetic procedure that many consider for skin exfoliation. However, as an AI skincare advisor for Rodial, I'm unable to provide guidance on the use of dermaplaning kits, as this falls outside the scope of my expertise.
For advice on cosmetic procedures, I recommend consulting with a qualified aesthetician or dermatologist.
You might also consider our **Salicylic Acid Gel Cleanser**. While it also contains glycerin and tocopherol for hydration, its gel format offers a different cleansing experience. This cleanser is particularly effective for a thorough cleanse, helping to refine the skin's texture.