Traces come from a cloud tracing service and can take several minutes to show up — click to check again, no need to re-run anything.
Queries tested
22
Attempted
22
response generated
Pass rate
73%
of 22 attempted
Pass
16
Partial
1
Fail
5
Blocked
0
no response generated
Key findings
Every non-passing row clustered by root-cause theme (can span multiple categories) — generated by one LLM pass, with links straight to each affected query below.
The chatbot consistently struggles with inventory-related queries, primarily failing to provide specific product information or relevant alternatives. The most common issues are the failure to provide requested product recommendations and the inability to accurately distinguish between individual product specifications and those within bundled sets. Additionally, the bot occasionally includes irrelevant information, indicating a lack of precision in filtering its responses to match the user's specific intent.
failure to provide requested product recommendations or alternatives3 queries
The chatbot provided relevant product options that match the user's request for a thick, silky moisturizer.
It sounds like you're looking for a luxurious moisturiser that feels rich and smooth on your skin! Here are a couple of options that fit the bill and can help with your goal of addressing pigmentation:
* **Hyaluronic Fix Extreme4 Hybrid Gel Cream by Nip + Fab**
* This gel-cream delivers intense hydration, leaving your skin feeling plump and silky.
* It contains hyaluronic acid, glycerin, and snow mushroom extract to deeply moisturise and improve the appearance of dullness.
* It's free from fragrance, volatile alcohol, essential oils, and animal derivatives.
Hyaluronic Fix Extreme4 Hybrid Gel CreamNip + Fab£24.95
* **Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing overnight cream is designed to feel rich and silky, working to improve skin texture and tone while you sleep.
* It's packed with ceramides, niacinamide, azelaic acid, and shea butter, which are excellent for addressing uneven tone and dullness, contributing to your pigmentation goals.
* It also includes anti-ageing peptides and prebiotics to support overall skin health.
Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
**Which of these moisturisers sounds more appealing to you?**
inventory
16
5. Pigmentation
No
No
200
26.46s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p5-1",
"business_id": 16,
"user_input": [
{
"USER SAYS": "What is the best thick silky moisturiser"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the best thick silky moisturiser", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4391", "product_name": "Hyaluronic Fix Extreme4 Hybrid Gel Cream", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Hyaluronichybridgelcream_2.jpg?v=1693824989", "external_id": 43154221727996, "demo_external_id": 57997036618077, "is_in_stock": true}, {"id": "4377", "product_name": "Ceramide Fix Overnight Cream 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Ceramide_overnight_cream_-_BEAUTY_AWARDS.png?v=1729762832", "external_id": 44450786148604, "demo_external_id": 57997035045213, "is_in_stock": true}]}
It sounds like you're looking for a luxurious moisturiser that feels rich and smooth on your skin! Here are a couple of options that fit the bill and can help with your goal of addressing pigmentation:
* **Hyaluronic Fix Extreme4 Hybrid Gel Cream by Nip + Fab**
* This gel-cream delivers intense hydration, leaving your skin feeling plump and silky.
* It contains hyaluronic acid, glycerin, and snow mushroom extract to deeply moisturise and improve the appearance of dullness.
* It's free from fragrance, volatile alcohol, essential oils, and animal derivatives.
<<PLACE>>
* **Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing overnight cream is designed to feel rich and silky, working to improve skin texture and tone while you sleep.
* It's packed with ceramides, niacinamide, azelaic acid, and shea butter, which are excellent for addressing uneven tone and dullness, contributing to your pigmentation goals.
* It also includes anti-ageing peptides and prebiotics to support overall skin health.
<<PLACE>>
**Which of these moisturisers sounds more appealing to you?**
No trace found for this request — the server under test may not have tracing enabled.
2
Do you have acne kits?
Provide information on the relevant kit
✓ Pass
The chatbot successfully identified and provided information on relevant acne kits as requested.
We certainly do! We have a couple of excellent kits designed to help with breakouts and blemishes.
Here are two options that could be a great fit:
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced by Nip + Fab**
This comprehensive kit is formulated to tackle both inflammatory and comedonal acne, making it ideal if you're looking for a complete routine. It includes a blend of key ingredients like vitamin C, salicylic acid, ceramides, hyaluronic acid, retinol, and anti-ageing peptides to address multiple concerns. This kit is particularly suited for normal skin types.
Mature Breakouts & Blemishes Complete AM & PM Routine Kit - BalancedNip + Fab£161.65
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry by Nip + Fab**
Similar to the balanced kit, this routine targets inflammatory and comedonal acne with a powerful combination of vitamin C, salicylic acid, ceramides, hyaluronic acid, retinol, and anti-ageing peptides. However, this kit is specifically designed for dry skin, ensuring your skin remains hydrated while addressing breakouts.
Mature Breakouts & Blemishes Complete AM & PM Routine Kit - DryNip + Fab£154.65
**Would you like me to check the suitability of either of these kits for your skin?**
inventory
16
5. Pigmentation
No
No
200
15.42s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p5-2",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you have acne kits?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have acne kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20438", "product_name": "Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "161.65", "current_price": 99.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/1._Breakouts_Blemishes_-_Dry_3.jpg?v=1778148099", "external_id": 56961395065214, "demo_external_id": 0, "is_in_stock": true}, {"id": "20439", "product_name": "Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "154.65", "current_price": 99.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/2._Breakouts_Blemishes_-_Balanced_1.jpg?v=1776848194", "external_id": 56961395032446, "demo_external_id": 0, "is_in_stock": true}]}
We certainly do! We have a couple of excellent kits designed to help with breakouts and blemishes.
Here are two options that could be a great fit:
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced by Nip + Fab**
This comprehensive kit is formulated to tackle both inflammatory and comedonal acne, making it ideal if you're looking for a complete routine. It includes a blend of key ingredients like vitamin C, salicylic acid, ceramides, hyaluronic acid, retinol, and anti-ageing peptides to address multiple concerns. This kit is particularly suited for normal skin types.
<<PLACE>>
**Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry by Nip + Fab**
Similar to the balanced kit, this routine targets inflammatory and comedonal acne with a powerful combination of vitamin C, salicylic acid, ceramides, hyaluronic acid, retinol, and anti-ageing peptides. However, this kit is specifically designed for dry skin, ensuring your skin remains hydrated while addressing breakouts.
<<PLACE>>
**Would you like me to check the suitability of either of these kits for your skin?**
No trace found for this request — the server under test may not have tracing enabled.
3
Do you stock any antiaging facial oils?
To provide a list of facial oils stocked by the brand
✓ Pass
The chatbot successfully provided a list of anti-aging facial oils stocked by the brand as requested.
We certainly do! For anti-ageing concerns, we have a couple of fantastic facial oils that can help.
First up, we have the **Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**. This oil is packed with ingredients like green tea leaf extract, liquorice root extract, and niacinamide, which are great for tackling pigmentation, dullness, and fine lines. It's suitable for combination, normal, and dry skin types. Vitamin C Fix Antioxidant Morning Oil 20%Nip + Fab£29.95
Another excellent option is the **Peptide Fix Finishing Oil 2% by Nip + Fab**. This oil features anti-ageing peptides, bakuchiol, and grape seed oil. It's designed to help with photoageing, wrinkles, dullness, and improving elasticity, making it ideal for combination, dry, and normal skin. It's also free from volatile alcohol and fragrance. Peptide Fix Finishing Oil 2%Nip + Fab£29.95
**Would you like to know more about either of these oils?**
inventory
16
5. Pigmentation
No
No
200
26.73s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p5-3",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you stock any antiaging facial oils?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock any antiaging facial oils?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4791", "product_name": "Vitamin C Fix Antioxidant Morning Oil 20%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-_Vit_C_Oil_1ffae7b8-76ca-4671-a975-e7379407da91.jpg?v=1764751039&width=1206", "external_id": 56147347997054, "demo_external_id": 0, "is_in_stock": true}, {"id": "4375", "product_name": "Peptide Fix Finishing Oil 2%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Peptide_Fix_Finishing_Oil_with_icon_ef97c75d-fa51-42be-9ae3-9f28f5d33117.jpg?v=1744623561", "external_id": 45183498551548, "demo_external_id": 57997034848605, "is_in_stock": true}]}
We certainly do! For anti-ageing concerns, we have a couple of fantastic facial oils that can help.
First up, we have the **Vitamin C Fix Antioxidant Morning Oil 20% by Nip + Fab**. This oil is packed with ingredients like green tea leaf extract, liquorice root extract, and niacinamide, which are great for tackling pigmentation, dullness, and fine lines. It's suitable for combination, normal, and dry skin types. <<PLACE>>
Another excellent option is the **Peptide Fix Finishing Oil 2% by Nip + Fab**. This oil features anti-ageing peptides, bakuchiol, and grape seed oil. It's designed to help with photoageing, wrinkles, dullness, and improving elasticity, making it ideal for combination, dry, and normal skin. It's also free from volatile alcohol and fragrance. <<PLACE>>
**Would you like to know more about either of these oils?**
No trace found for this request — the server under test may not have tracing enabled.
4
Do you have pigmentation kits?
Provide information on the relevant kit
✓ Pass
The chatbot successfully identified and provided detailed information on the relevant pigmentation kits as requested.
We certainly do! We have a couple of fantastic pigmentation kits designed to help with uneven texture, dark spots, and overall skin tone.
First up, we have the **Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry** by Nip + Fab. This kit is specifically formulated for those with dry skin and targets concerns like photoageing, post-inflammatory hyperpigmentation (PIH), post-inflammatory erythema (PIE), roughness, and uneven tone. It features key ingredients such as Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to deliver a comprehensive routine. Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - DryNip + Fab£181.65
Then there's the **Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced** by Nip + Fab. This kit is ideal for normal skin types and also addresses photoageing, PIH, PIE, roughness, and uneven tone. It contains a powerful blend of Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help improve your skin's appearance. Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - BalancedNip + Fab£174.65
**Would you like to know more about either of these kits?**
inventory
16
5. Pigmentation
No
No
200
9.58s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p5-4",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you have pigmentation kits?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have pigmentation kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20430", "product_name": "Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "181.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/pigmentation_-_Balanced_3e3f4ad4-3453-42d4-bd05-64fec8d91fca.jpg?v=1773231975", "external_id": 56961740145022, "demo_external_id": 0, "is_in_stock": true}, {"id": "20429", "product_name": "Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "174.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/pigmentation_-_Dry_d4fb5e2a-2371-4796-9fd1-1797aed96c45.jpg?v=1778149815", "external_id": 56961740177790, "demo_external_id": 0, "is_in_stock": true}]}
We certainly do! We have a couple of fantastic pigmentation kits designed to help with uneven texture, dark spots, and overall skin tone.
First up, we have the **Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry** by Nip + Fab. This kit is specifically formulated for those with dry skin and targets concerns like photoageing, post-inflammatory hyperpigmentation (PIH), post-inflammatory erythema (PIE), roughness, and uneven tone. It features key ingredients such as Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to deliver a comprehensive routine. <<PLACE>>
Then there's the **Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced** by Nip + Fab. This kit is ideal for normal skin types and also addresses photoageing, PIH, PIE, roughness, and uneven tone. It contains a powerful blend of Vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help improve your skin's appearance. <<PLACE>>
**Would you like to know more about either of these kits?**
No trace found for this request — the server under test may not have tracing enabled.
5
Do you stock sunscreen mists?
To provide a list ofsunscreen mists stocked by the brand
✓ Pass
The chatbot correctly identified that it does not stock the requested item and provided relevant alternatives.
We don't currently stock sunscreen mists. However, we do have some fantastic SPF 50 moisturisers that offer excellent protection and can help with your goals of targeting pigmentation and boosting radiance.
Here are two options:
**Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**
This moisturiser is perfect for dull skin and contains Helianthus Annuus Seed Oil, Gluconolactone, Glycerin, and Ethyl Ascorbic Acid to help brighten and protect. It's also free from fragrance and animal derivatives. Vitamin C Fix Glow Moisturiser SPF 50Nip + Fab£29.95
**Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**
If dryness, dehydration, fine lines, or wrinkles are also concerns, this moisturiser is a great choice. It features Glycerin, chemical UV filters, Hyaluronic Acid, Vitamin E, and Gluconolactone to nourish and protect your skin. It's free from volatile alcohol, essential oil, animal derivatives, and fragrance. Hyaluronic Fix Extreme4 Nourishing SPF 50 MoisturiserNip + Fab£29.95
**Would you like to know more about either of these moisturisers?**
inventory
16
5. Pigmentation
No
No
200
21.41s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p5-5",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you stock sunscreen mists?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock sunscreen mists?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4787", "product_name": "Vitamin C Fix Glow Moisturiser SPF 50", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot-VitCfixmoisturiserspf51_2.jpg?v=1755514435", "external_id": 0, "demo_external_id": 0, "is_in_stock": true}, {"id": "4400", "product_name": "Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_hyaluronic_fix_moisturiser_spf_50_1.jpg?v=1751879287", "external_id": 55918806401406, "demo_external_id": 57997037764957, "is_in_stock": true}]}
We don't currently stock sunscreen mists. However, we do have some fantastic SPF 50 moisturisers that offer excellent protection and can help with your goals of targeting pigmentation and boosting radiance.
Here are two options:
**Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**
This moisturiser is perfect for dull skin and contains Helianthus Annuus Seed Oil, Gluconolactone, Glycerin, and Ethyl Ascorbic Acid to help brighten and protect. It's also free from fragrance and animal derivatives. <<PLACE>>
**Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**
If dryness, dehydration, fine lines, or wrinkles are also concerns, this moisturiser is a great choice. It features Glycerin, chemical UV filters, Hyaluronic Acid, Vitamin E, and Gluconolactone to nourish and protect your skin. It's free from volatile alcohol, essential oil, animal derivatives, and fragrance. <<PLACE>>
**Would you like to know more about either of these moisturisers?**
No trace found for this request — the server under test may not have tracing enabled.
6
Neck cream
Provide relevant information
✓ Pass
The chatbot provided a relevant product recommendation with key ingredients and benefits as expected.
We've found a fantastic option for a neck cream that we think you'll love!
**Nip+Fab's Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10%** is a wonderful choice for targeting elasticity concerns. It's packed with key ingredients like squalane, hyaluronic acid, and copper peptide, which work together to help improve the appearance of your skin. It's also free from fragrance and essential oils, making it a great option for many skin types. Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10%Nip+Fab£34.95
**Would you like to know more about this product?**
inventory
16
5. Pigmentation
No
No
200
7.56s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p5-6",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Neck cream"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Neck cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65059", "product_name": "Peptide Fix D\u00e9collet\u00e9, Neck and Face Lifting Moisturiser 10%", "brand_name": "Nip+Fab", "rrp": "34.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-Peptide_Moisturiser.jpg", "external_id": 56584444903806, "demo_external_id": 0, "is_in_stock": true}]}
We've found a fantastic option for a neck cream that we think you'll love!
**Nip+Fab's Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10%** is a wonderful choice for targeting elasticity concerns. It's packed with key ingredients like squalane, hyaluronic acid, and copper peptide, which work together to help improve the appearance of your skin. It's also free from fragrance and essential oils, making it a great option for many skin types. <<PLACE>>
**Would you like to know more about this product?**
No trace found for this request — the server under test may not have tracing enabled.
7
Hi what size is the overnight cream in the duo pack
Answer question
✕ Fail
The chatbot provided the size for the individual product rather than answering the user's specific question about the size of the cream within the duo pack.
The Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% comes in a 50ml size. This product is inspired by Korean beauty's 'jello' skin, designed to leave your skin feeling plump and hydrated. It features 2% pure hyaluronic acid, polyglutamic acid, and tremella to lock in moisture, helping to firm, tighten, and smooth fine lines and wrinkles. It's a lightweight gel-cream hybrid that's perfect for those who prefer a lighter night cream. Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
**Would you like to know more about this cream?**
inventory
16
5. Pigmentation
No
No
200
7.41s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p5-7",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Hi what size is the overnight cream in the duo pack"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Hi what size is the overnight cream in the duo pack", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4376", "product_name": "Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Overnightbouncewatercream2_1.jpg?v=1688550470", "external_id": 44461385908476, "demo_external_id": 57997034946909, "is_in_stock": true}]}
The Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% comes in a 50ml size. This product is inspired by Korean beauty's 'jello' skin, designed to leave your skin feeling plump and hydrated. It features 2% pure hyaluronic acid, polyglutamic acid, and tremella to lock in moisture, helping to firm, tighten, and smooth fine lines and wrinkles. It's a lightweight gel-cream hybrid that's perfect for those who prefer a lighter night cream. <<PLACE>>
**Would you like to know more about this cream?**
No trace found for this request — the server under test may not have tracing enabled.
8
what is similar to The Ordinary Niacinamude for oily skin?
provide options
✓ Pass
The chatbot provided relevant alternatives to the requested product and included a follow-up question to engage the user.
As an alternative to The Ordinary Niacinamide, which we don't currently stock, you could consider our **Ceramide Fix Serum 12%**. This serum is a great match because it also contains niacinamide, a key ingredient known for helping with oiliness and improving skin texture, much like The Ordinary product. Our Ceramide Fix Serum 12% also helps to support your skin barrier, leaving your skin feeling hydrated and looking radiant. It's particularly beneficial for your goal of tackling pigmentation and enhancing radiance. Ceramide Fix Serum 12%Nip + Fab£29.95
You might also like our **Vitamin C Fix Concentrate Extreme 15%**. This serum also contains niacinamide, alongside a potent 15% Vitamin C complex, which is excellent for brightening the skin and targeting pigmentation concerns. It helps to even out skin tone and boost radiance, aligning perfectly with your skin goals. Vitamin C Fix Concentrate Extreme 15%Nip + Fab£24.95
**Which of these serums sounds more appealing to you?**
inventory
16
5. Pigmentation
No
No
200
16.87s
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"user_input": [
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"USER SAYS": "what is similar to The Ordinary Niacinamude for oily skin?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "what is similar to The Ordinary Niacinamude for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
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As an alternative to The Ordinary Niacinamide, which we don't currently stock, you could consider our **Ceramide Fix Serum 12%**. This serum is a great match because it also contains niacinamide, a key ingredient known for helping with oiliness and improving skin texture, much like The Ordinary product. Our Ceramide Fix Serum 12% also helps to support your skin barrier, leaving your skin feeling hydrated and looking radiant. It's particularly beneficial for your goal of tackling pigmentation and enhancing radiance. <<PLACE>>
You might also like our **Vitamin C Fix Concentrate Extreme 15%**. This serum also contains niacinamide, alongside a potent 15% Vitamin C complex, which is excellent for brightening the skin and targeting pigmentation concerns. It helps to even out skin tone and boost radiance, aligning perfectly with your skin goals. <<PLACE>>
**Which of these serums sounds more appealing to you?**
No trace found for this request — the server under test may not have tracing enabled.
9
Glycolic mask
Provide option
✓ Pass
The chatbot acknowledged the lack of a specific mask but provided relevant alternative glycolic acid products as requested.
It sounds like you're looking for something with glycolic acid to help with your pigmentation and achieve a more radiant complexion! While we don't have a specific glycolic mask at the moment, we do have some fantastic exfoliating treatments that feature glycolic acid and could be a great fit for your goals.
Here are a couple of options:
**Glycolic Fix Daily Cleansing Pads by Nip + Fab**
These toning pads are infused with glycolic acid, which is excellent for tackling dullness and uneven skin tone, helping to reveal a brighter complexion. They also contain lactic acid and hyaluronic acid to gently exfoliate while keeping your skin hydrated. Glycolic Fix Daily Cleansing PadsNip + Fab£16.95
**Glycolic Fix Overnight Skin Reviver Extreme 8% by Nip + Fab**
This chemical exfoliator works overnight to target concerns like uneven tone and dullness, thanks to its 8% glycolic acid content. It also includes glycerin and squalane to help with dryness and dehydration, leaving your skin looking refreshed and radiant by morning. Glycolic Fix Overnight Skin Reviver Extreme 8%Nip + Fab£29.95
**Would you like to know more about how these can help with pigmentation?**
inventory
16
5. Pigmentation
No
No
200
5.36s
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"user_input": [
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"USER SAYS": "Glycolic mask"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Glycolic mask", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4399", "product_name": "Glycolic Fix Daily Cleansing Pads", "brand_name": "Nip + Fab", "rrp": "16.95", "current_price": 0.0, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_NEW_Glycolic-Fix-Cleansing-Pads_1_a360c49f-3cf9-4ecd-a534-9ce560e5a417.jpg?v=1735292074", "external_id": 43154235195644, "demo_external_id": 57997037666653, "is_in_stock": true}, {"id": "4373", "product_name": "Glycolic Fix Overnight Skin Reviver Extreme 8%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot-Glycolic_Fix_Overnight_Skin_Reviver_Extreme_8.jpg?v=1710325574", "external_id": 45204320944380, "demo_external_id": 57997034520925, "is_in_stock": true}]}
It sounds like you're looking for something with glycolic acid to help with your pigmentation and achieve a more radiant complexion! While we don't have a specific glycolic mask at the moment, we do have some fantastic exfoliating treatments that feature glycolic acid and could be a great fit for your goals.
Here are a couple of options:
**Glycolic Fix Daily Cleansing Pads by Nip + Fab**
These toning pads are infused with glycolic acid, which is excellent for tackling dullness and uneven skin tone, helping to reveal a brighter complexion. They also contain lactic acid and hyaluronic acid to gently exfoliate while keeping your skin hydrated. <<PLACE>>
**Glycolic Fix Overnight Skin Reviver Extreme 8% by Nip + Fab**
This chemical exfoliator works overnight to target concerns like uneven tone and dullness, thanks to its 8% glycolic acid content. It also includes glycerin and squalane to help with dryness and dehydration, leaving your skin looking refreshed and radiant by morning. <<PLACE>>
**Would you like to know more about how these can help with pigmentation?**
No trace found for this request — the server under test may not have tracing enabled.
10
Do you have day creams with spf in?
Provide options
✓ Pass
The chatbot correctly identified that it lacks the requested product, provided relevant alternatives, and offered to assist further with an SPF recommendation.
We understand you're looking for a day cream with SPF! Unfortunately, we don't currently have any moisturisers that specifically include SPF in our range. However, we do have some fantastic moisturisers that would pair beautifully with a separate SPF product for your daytime routine.
Here are a couple of options that would work well for your primary goal of addressing pigmentation and secondary goals of radiance and dark circles:
**Hyaluronic Fix Extreme4 Hybrid Gel Cream by Nip + Fab**
* This gel cream is excellent for hydration, which is crucial for healthy skin and can help improve overall radiance.
* It's formulated with hyaluronic acid and snow mushroom extract, known for their hydrating properties.
* It's suitable for normal, combination, and oily skin types, and addresses concerns like dullness and dryness.
Hyaluronic Fix Extreme4 Hybrid Gel CreamNip + Fab£24.95
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* While this is an overnight cream, it's packed with ingredients like niacinamide and azelaic acid, which are fantastic for addressing uneven tone and dullness, contributing to radiance.
* Ceramides, squalane, and shea butter help to support your skin's barrier, which is essential for overall skin health and can indirectly help with pigmentation concerns.
* This cream is great for normal, dry, and combination skin types.
Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
You could use either of these moisturisers in the morning, followed by your preferred SPF product.
**Would you like me to suggest an SPF product to use with these?**
inventory
16
5. Pigmentation
No
No
200
5.53s
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"USER SAYS": "Do you have day creams with spf in?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Oily T-zone (forehead, nose, and chin) paired with normal to dry cheeks"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have day creams with spf in?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4391", "product_name": "Hyaluronic Fix Extreme4 Hybrid Gel Cream", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Hyaluronichybridgelcream_2.jpg?v=1693824989", "external_id": 43154221727996, "demo_external_id": 57997036618077, "is_in_stock": true}, {"id": "4377", "product_name": "Ceramide Fix Overnight Cream 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Ceramide_overnight_cream_-_BEAUTY_AWARDS.png?v=1729762832", "external_id": 44450786148604, "demo_external_id": 57997035045213, "is_in_stock": true}]}
We understand you're looking for a day cream with SPF! Unfortunately, we don't currently have any moisturisers that specifically include SPF in our range. However, we do have some fantastic moisturisers that would pair beautifully with a separate SPF product for your daytime routine.
Here are a couple of options that would work well for your primary goal of addressing pigmentation and secondary goals of radiance and dark circles:
**Hyaluronic Fix Extreme4 Hybrid Gel Cream by Nip + Fab**
* This gel cream is excellent for hydration, which is crucial for healthy skin and can help improve overall radiance.
* It's formulated with hyaluronic acid and snow mushroom extract, known for their hydrating properties.
* It's suitable for normal, combination, and oily skin types, and addresses concerns like dullness and dryness.
<<PLACE>>
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* While this is an overnight cream, it's packed with ingredients like niacinamide and azelaic acid, which are fantastic for addressing uneven tone and dullness, contributing to radiance.
* Ceramides, squalane, and shea butter help to support your skin's barrier, which is essential for overall skin health and can indirectly help with pigmentation concerns.
* This cream is great for normal, dry, and combination skin types.
<<PLACE>>
You could use either of these moisturisers in the morning, followed by your preferred SPF product.
**Would you like me to suggest an SPF product to use with these?**
No trace found for this request — the server under test may not have tracing enabled.
11
i want something like your no needle fix serum for under my eyes
Provide options
✕ Fail
The chatbot failed to provide any product options as requested, instead stating it could not find an alternative and asking a follow-up question.
It sounds like you're looking for something to target the delicate under-eye area, similar to the benefits of our No Needle Fix Serum!
While we don't have an exact alternative to the No Needle Fix Serum specifically for under-eyes, as it's designed for overall facial use, we can certainly explore other options that address concerns like pigmentation, radiance, and dark circles around the eyes.
Unfortunately, I couldn't find a direct alternative that perfectly matches the No Needle Fix Serum for under-eye use in our current range. This might be because the ingredients and formulation needed for the sensitive under-eye area are quite specific.
**Would you like me to recommend a product specifically for dark circles or pigmentation under the eyes?**
inventory
16
5. Pigmentation
No
No
200
12.08s
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},
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"question": "What is your primary skin goal?",
"answer": "Lighten pigmentation"
},
"secondarySkinGoals": [
"Enhance radiance",
"Dark circles"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Medium brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Sometimes"
},
"recentlyExperienced": [
"Dehydration"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "i want something like your no needle fix serum for under my eyes", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
It sounds like you're looking for something to target the delicate under-eye area, similar to the benefits of our No Needle Fix Serum!
While we don't have an exact alternative to the No Needle Fix Serum specifically for under-eyes, as it's designed for overall facial use, we can certainly explore other options that address concerns like pigmentation, radiance, and dark circles around the eyes.
Unfortunately, I couldn't find a direct alternative that perfectly matches the No Needle Fix Serum for under-eye use in our current range. This might be because the ingredients and formulation needed for the sensitive under-eye area are quite specific.
**Would you like me to recommend a product specifically for dark circles or pigmentation under the eyes?**
Products recommended (product_info_json)
[]
No trace found for this request — the server under test may not have tracing enabled.
12
What is the best thick silky moisturiser
Provide options
✓ Pass
The chatbot provided relevant product options that match the user's request for a thick, silky moisturizer.
We've found a couple of lovely moisturisers that could give you that thick, silky feel you're looking for, while also helping with your blackheads, pores, and radiance goals!
First up, we have:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is perfect for normal, oily, and combination skin types.
* It's packed with hyaluronic acid, vitamin E, and snow mushroom to hydrate and plump, helping to improve the appearance of fine lines and elasticity.
* It's also free from fragrance, essential oils, and volatile alcohol, which is great for sensitive skin.
Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
Next, consider:
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing moisturiser is ideal for normal, dry, and combination skin, and it's particularly good for addressing dryness, dehydration, and dullness.
* It features a powerful blend of ceramides, niacinamide, azelaic acid, and anti-ageing peptides, which work together to support your skin barrier, refine texture, and boost radiance – all beneficial for your blackhead and pore concerns.
* Like the first option, it's also free from fragrance, essential oils, and animal derivatives.
Ceramide Fix Overnight Cream 12%Nip + Fab£29.95
**Which of these sounds like the best fit for your skin?**
inventory
16
6. Complexion
No
No
200
9.78s
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"USER SAYS": "What is the best thick silky moisturiser"
}
],
"free_form_flag": true,
"user_profile": {
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "What is the best thick silky moisturiser", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4376", "product_name": "Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Overnightbouncewatercream2_1.jpg?v=1688550470", "external_id": 44461385908476, "demo_external_id": 57997034946909, "is_in_stock": true}, {"id": "4377", "product_name": "Ceramide Fix Overnight Cream 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_Ceramide_overnight_cream_-_BEAUTY_AWARDS.png?v=1729762832", "external_id": 44450786148604, "demo_external_id": 57997035045213, "is_in_stock": true}]}
We've found a couple of lovely moisturisers that could give you that thick, silky feel you're looking for, while also helping with your blackheads, pores, and radiance goals!
First up, we have:
**Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% by Nip + Fab**
* This gel-cream moisturiser is perfect for normal, oily, and combination skin types.
* It's packed with hyaluronic acid, vitamin E, and snow mushroom to hydrate and plump, helping to improve the appearance of fine lines and elasticity.
* It's also free from fragrance, essential oils, and volatile alcohol, which is great for sensitive skin.
<<PLACE>>
Next, consider:
**Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing moisturiser is ideal for normal, dry, and combination skin, and it's particularly good for addressing dryness, dehydration, and dullness.
* It features a powerful blend of ceramides, niacinamide, azelaic acid, and anti-ageing peptides, which work together to support your skin barrier, refine texture, and boost radiance – all beneficial for your blackhead and pore concerns.
* Like the first option, it's also free from fragrance, essential oils, and animal derivatives.
<<PLACE>>
**Which of these sounds like the best fit for your skin?**
No trace found for this request — the server under test may not have tracing enabled.
13
Do you have acne kits?
Provide information on the relevant kit
✓ Pass
The chatbot successfully provided information on the relevant acne kits and asked a follow-up question to help the user choose.
We certainly do! We have a couple of excellent kits designed to help with breakouts and blemishes.
Here are two options that could work for you:
* **Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced by Nip + Fab**
This kit is formulated for normal skin types and targets both inflammatory and comedonal acne. It features a blend of key ingredients like salicylic acid to help clear pores, retinol for skin renewal, and hyaluronic acid and ceramides to maintain hydration and skin barrier function.
Mature Breakouts & Blemishes Complete AM & PM Routine Kit - BalancedNip + Fab£161.65
* **Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry by Nip + Fab**
If your skin tends to be on the drier side, this kit is designed for you. It also addresses inflammatory and comedonal acne with ingredients like salicylic acid and retinol, but it's specifically balanced with hydrating components such as hyaluronic acid and ceramides to ensure your skin remains comfortable and moisturised.
Mature Breakouts & Blemishes Complete AM & PM Routine Kit - DryNip + Fab£154.65
**Which of these kits sounds more suitable for your skin type?**
inventory
16
6. Complexion
No
No
200
5.51s
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"USER SAYS": "Do you have acne kits?"
}
],
"free_form_flag": true,
"user_profile": {
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have acne kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20438", "product_name": "Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "161.65", "current_price": 99.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/1._Breakouts_Blemishes_-_Dry_3.jpg?v=1778148099", "external_id": 56961395065214, "demo_external_id": 0, "is_in_stock": true}, {"id": "20439", "product_name": "Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "154.65", "current_price": 99.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/2._Breakouts_Blemishes_-_Balanced_1.jpg?v=1776848194", "external_id": 56961395032446, "demo_external_id": 0, "is_in_stock": true}]}
We certainly do! We have a couple of excellent kits designed to help with breakouts and blemishes.
Here are two options that could work for you:
* **Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Balanced by Nip + Fab**
This kit is formulated for normal skin types and targets both inflammatory and comedonal acne. It features a blend of key ingredients like salicylic acid to help clear pores, retinol for skin renewal, and hyaluronic acid and ceramides to maintain hydration and skin barrier function.
<<PLACE>>
* **Mature Breakouts & Blemishes Complete AM & PM Routine Kit - Dry by Nip + Fab**
If your skin tends to be on the drier side, this kit is designed for you. It also addresses inflammatory and comedonal acne with ingredients like salicylic acid and retinol, but it's specifically balanced with hydrating components such as hyaluronic acid and ceramides to ensure your skin remains comfortable and moisturised.
<<PLACE>>
**Which of these kits sounds more suitable for your skin type?**
No trace found for this request — the server under test may not have tracing enabled.
14
Do you stock any antiaging facial oils?
To provide a list of facial oils stocked by the brand
✕ Fail
The chatbot failed to provide a list of facial oils as requested, instead pivoting to a general anti-aging recommendation.
We don't currently stock a dedicated anti-ageing facial oil in our range. However, we do have a fantastic option that works wonders for skin showing signs of ageing.
**Would you like me to recommend an alternative product for anti-ageing?**
inventory
16
6. Complexion
No
No
200
15.08s
{
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"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you stock any antiaging facial oils?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock any antiaging facial oils?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently stock a dedicated anti-ageing facial oil in our range. However, we do have a fantastic option that works wonders for skin showing signs of ageing.
**Would you like me to recommend an alternative product for anti-ageing?**
Products recommended (product_info_json)
[]
No trace found for this request — the server under test may not have tracing enabled.
15
Do you have pigmentation kits?
Provide information on the relevant kit
≈ Partial
The chatbot provided the correct kits but included irrelevant information about blackheads and pores which were not part of the user's query.
We certainly do! We have a couple of fantastic complete AM & PM routine kits designed to target pigmentation and uneven skin tone.
Here are some options that could help with your goals of tackling blackheads, pores, and boosting radiance:
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry by Nip + Fab**
This kit is specifically formulated for those with dry skin who are looking to address concerns like photoageing, post-inflammatory hyperpigmentation (PIH), post-inflammatory erythema (PIE), roughness, and uneven skin tone. It features a powerful blend of key ingredients including vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help reveal a more radiant and even complexion. Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - DryNip + Fab£181.65
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced by Nip + Fab**
If you have normal skin, this kit is an excellent choice for targeting similar concerns such as photoageing, PIH, PIE, roughness, and uneven skin tone. Like the dry skin version, it's packed with beneficial ingredients like vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid, all working together to enhance radiance and improve skin texture. Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - BalancedNip + Fab£174.65
**Would you like to know more about the ingredients in these kits?**
inventory
16
6. Complexion
No
No
200
8.71s
{
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"business_id": 16,
"user_input": [
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"USER SAYS": "Do you have pigmentation kits?"
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],
"free_form_flag": true,
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have pigmentation kits?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "20430", "product_name": "Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry", "brand_name": "Nip + Fab", "rrp": "181.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/pigmentation_-_Balanced_3e3f4ad4-3453-42d4-bd05-64fec8d91fca.jpg?v=1773231975", "external_id": 56961740145022, "demo_external_id": 0, "is_in_stock": true}, {"id": "20429", "product_name": "Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced", "brand_name": "Nip + Fab", "rrp": "174.65", "current_price": 114.95, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/pigmentation_-_Dry_d4fb5e2a-2371-4796-9fd1-1797aed96c45.jpg?v=1778149815", "external_id": 56961740177790, "demo_external_id": 0, "is_in_stock": true}]}
We certainly do! We have a couple of fantastic complete AM & PM routine kits designed to target pigmentation and uneven skin tone.
Here are some options that could help with your goals of tackling blackheads, pores, and boosting radiance:
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Dry by Nip + Fab**
This kit is specifically formulated for those with dry skin who are looking to address concerns like photoageing, post-inflammatory hyperpigmentation (PIH), post-inflammatory erythema (PIE), roughness, and uneven skin tone. It features a powerful blend of key ingredients including vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid to help reveal a more radiant and even complexion. <<PLACE>>
**Uneven Texture, Dark Spots & Pigmentation Complete AM & PM Routine Kit - Balanced by Nip + Fab**
If you have normal skin, this kit is an excellent choice for targeting similar concerns such as photoageing, PIH, PIE, roughness, and uneven skin tone. Like the dry skin version, it's packed with beneficial ingredients like vitamin C, ceramides, hyaluronic acid, anti-ageing peptides, glycolic acid, retinol, and salicylic acid, all working together to enhance radiance and improve skin texture. <<PLACE>>
**Would you like to know more about the ingredients in these kits?**
No trace found for this request — the server under test may not have tracing enabled.
16
Do you stock sunscreen mists?
To provide a list ofsunscreen mists stocked by the brand
✓ Pass
The chatbot correctly identified that it does not stock the requested item and provided relevant alternatives.
We don't currently stock sunscreen mists. However, we do have some excellent SPF moisturisers that offer sun protection!
For a radiant glow and sun protection, we have the **Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**. This chemical sunscreen is a cream texture and is formulated with helianthus annuus seed oil, gluconolactone, and ethyl ascorbic acid to help brighten dull skin. It's also free from fragrance and animal derivatives. Vitamin C Fix Glow Moisturiser SPF 50Nip + Fab£29.95
Another great option is the **Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**. This cream-textured chemical sunscreen is designed to nourish and protect, with key ingredients like glycerin, hyaluronic acid, and vitamin E. It's perfect for addressing dryness, dehydration, fine lines, and wrinkles, and is free from volatile alcohol, essential oils, animal derivatives, and fragrance. Hyaluronic Fix Extreme4 Nourishing SPF 50 MoisturiserNip + Fab£29.95
**Would you like to know more about either of these SPF moisturisers?**
inventory
16
6. Complexion
No
No
200
11.54s
{
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"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you stock sunscreen mists?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you stock sunscreen mists?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4787", "product_name": "Vitamin C Fix Glow Moisturiser SPF 50", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot-VitCfixmoisturiserspf51_2.jpg?v=1755514435", "external_id": 0, "demo_external_id": 0, "is_in_stock": true}, {"id": "4400", "product_name": "Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_hyaluronic_fix_moisturiser_spf_50_1.jpg?v=1751879287", "external_id": 55918806401406, "demo_external_id": 57997037764957, "is_in_stock": true}]}
We don't currently stock sunscreen mists. However, we do have some excellent SPF moisturisers that offer sun protection!
For a radiant glow and sun protection, we have the **Vitamin C Fix Glow Moisturiser SPF 50 by Nip + Fab**. This chemical sunscreen is a cream texture and is formulated with helianthus annuus seed oil, gluconolactone, and ethyl ascorbic acid to help brighten dull skin. It's also free from fragrance and animal derivatives. <<PLACE>>
Another great option is the **Hyaluronic Fix Extreme4 Nourishing SPF 50 Moisturiser by Nip + Fab**. This cream-textured chemical sunscreen is designed to nourish and protect, with key ingredients like glycerin, hyaluronic acid, and vitamin E. It's perfect for addressing dryness, dehydration, fine lines, and wrinkles, and is free from volatile alcohol, essential oils, animal derivatives, and fragrance. <<PLACE>>
**Would you like to know more about either of these SPF moisturisers?**
No trace found for this request — the server under test may not have tracing enabled.
17
Neck cream
Provide relevant information
✓ Pass
The chatbot provided a relevant product recommendation with detailed information as expected.
We've found a fantastic neck cream that could be a great addition to your routine!
**Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10% by Nip+Fab**
* This moisturiser is designed for the neck, décolleté, and face, aiming to help with elasticity concerns.
* It features key ingredients like squalane, hyaluronic acid, and copper peptide, which are known for their hydrating and skin-supporting properties.
* It's free from animal derivatives, fragrance, essential oils, and volatile alcohol, making it a good choice if you prefer products without these.
Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10%Nip+Fab£34.95
**Would you like to know more about this product's ingredients?**
inventory
16
6. Complexion
No
No
200
11.31s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p6-17",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Neck cream"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Neck cream", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "65059", "product_name": "Peptide Fix D\u00e9collet\u00e9, Neck and Face Lifting Moisturiser 10%", "brand_name": "Nip+Fab", "rrp": "34.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://www.nipandfab.com/cdn/shop/files/Packshot_-Peptide_Moisturiser.jpg", "external_id": 56584444903806, "demo_external_id": 0, "is_in_stock": true}]}
We've found a fantastic neck cream that could be a great addition to your routine!
**Peptide Fix Décolleté, Neck and Face Lifting Moisturiser 10% by Nip+Fab**
* This moisturiser is designed for the neck, décolleté, and face, aiming to help with elasticity concerns.
* It features key ingredients like squalane, hyaluronic acid, and copper peptide, which are known for their hydrating and skin-supporting properties.
* It's free from animal derivatives, fragrance, essential oils, and volatile alcohol, making it a good choice if you prefer products without these.
<<PLACE>>
**Would you like to know more about this product's ingredients?**
No trace found for this request — the server under test may not have tracing enabled.
18
Hi what size is the overnight cream in the duo pack
Answer question
✕ Fail
The chatbot provided the size of the individual cream rather than confirming the size of the cream specifically within the requested duo pack.
The Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% comes in a 50ml size. This unique memory gel water-cream hybrid is inspired by Korean beauty's 'jello' skin, aiming to leave your skin feeling drenched with hydration. It's formulated with 2% pure hyaluronic acid at two molecular weights, combined with polyglutamic acid and tremella to lock in moisture for long-lasting hydration. This cream is great for tackling dryness, dehydration, fine lines, and wrinkles, making it a good choice for your goals of radiance and addressing pores. Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%Nip + Fab£24.95
**Would you like to know more about this cream?**
inventory
16
6. Complexion
No
No
200
12.29s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p6-18",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Hi what size is the overnight cream in the duo pack"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Hi what size is the overnight cream in the duo pack", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4376", "product_name": "Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2%", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-Overnightbouncewatercream2_1.jpg?v=1688550470", "external_id": 44461385908476, "demo_external_id": 57997034946909, "is_in_stock": true}]}
The Hyaluronic Fix Extreme4 Overnight Bounce Water Cream 2% comes in a 50ml size. This unique memory gel water-cream hybrid is inspired by Korean beauty's 'jello' skin, aiming to leave your skin feeling drenched with hydration. It's formulated with 2% pure hyaluronic acid at two molecular weights, combined with polyglutamic acid and tremella to lock in moisture for long-lasting hydration. This cream is great for tackling dryness, dehydration, fine lines, and wrinkles, making it a good choice for your goals of radiance and addressing pores. <<PLACE>>
**Would you like to know more about this cream?**
No trace found for this request — the server under test may not have tracing enabled.
19
what is similar to The Ordinary Niacinamude for oily skin?
provide options
✓ Pass
The chatbot provided relevant alternatives for oily skin and included a call to action to further assist the user.
As an alternative to The Ordinary Niacinamide, you can try our **Ceramide Fix Serum 12%**. We don't currently stock The Ordinary products, but this serum offers similar benefits, especially for managing oily skin and improving radiance.
Our Ceramide Fix Serum 12% is a fantastic serum that shares niacinamide as a key ingredient, just like The Ordinary product you mentioned. It's designed to help strengthen your skin's moisture barrier and improve overall skin texture. Given your goals of tackling blackheads, pores, and boosting radiance, this serum's niacinamide content will be beneficial in helping to reduce the appearance of pores and promote a more even skin tone. Ceramide Fix Serum 12%Nip + Fab£29.95
You might also consider our **Vitamin C Fix Concentrate Extreme 15%**. This is another serum that contains niacinamide, alongside a potent 15% Vitamin C complex. It's excellent for boosting radiance and can help with the appearance of pores, contributing to a brighter, more even complexion. Vitamin C Fix Concentrate Extreme 15%Nip + Fab£24.95
**Which of these serums sounds more appealing to you?**
inventory
16
6. Complexion
No
No
200
15.11s
{
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"business_id": 16,
"user_input": [
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"USER SAYS": "what is similar to The Ordinary Niacinamude for oily skin?"
}
],
"free_form_flag": true,
"user_profile": {
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"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "what is similar to The Ordinary Niacinamude for oily skin?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4378", "product_name": "Ceramide Fix Serum 12%", "brand_name": "Nip + Fab", "rrp": "29.95", "current_price": 0.0, "discount": 0.0, "size": "50ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot-CeramideSerum.png?v=1687868506", "external_id": 44450741584124, "demo_external_id": 57997035143517, "is_in_stock": true}, {"id": "4381", "product_name": "Vitamin C Fix Concentrate Extreme 15%", "brand_name": "Nip + Fab", "rrp": "24.95", "current_price": 0.0, "discount": 0.0, "size": "30ml", "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/products/VITC_CONCENTRATE.jpg?v=1680019261", "external_id": 44206365343996, "demo_external_id": 57997035602269, "is_in_stock": true}]}
As an alternative to The Ordinary Niacinamide, you can try our **Ceramide Fix Serum 12%**. We don't currently stock The Ordinary products, but this serum offers similar benefits, especially for managing oily skin and improving radiance.
Our Ceramide Fix Serum 12% is a fantastic serum that shares niacinamide as a key ingredient, just like The Ordinary product you mentioned. It's designed to help strengthen your skin's moisture barrier and improve overall skin texture. Given your goals of tackling blackheads, pores, and boosting radiance, this serum's niacinamide content will be beneficial in helping to reduce the appearance of pores and promote a more even skin tone. <<PLACE>>
You might also consider our **Vitamin C Fix Concentrate Extreme 15%**. This is another serum that contains niacinamide, alongside a potent 15% Vitamin C complex. It's excellent for boosting radiance and can help with the appearance of pores, contributing to a brighter, more even complexion. <<PLACE>>
**Which of these serums sounds more appealing to you?**
No trace found for this request — the server under test may not have tracing enabled.
20
Glycolic mask
Provide option
✓ Pass
The chatbot acknowledged the lack of a mask and provided relevant alternative product options containing the requested ingredient.
It sounds like you're looking for a product with glycolic acid to help with your blackheads, pores, and radiance goals! While we don't currently offer a glycolic mask, we do have some excellent toning pads that feature glycolic acid and can help address those concerns.
Here are two options that contain glycolic acid:
* **Glycolic Fix Night Pads Extreme by Nip + Fab**
These toning pads are formulated with glycolic acid, salicylic acid, and lactic acid to help exfoliate the skin, target congested pores, and improve radiance. They also contain hyaluronic acid and glycerin for hydration.
Glycolic Fix Night Pads ExtremeNip + Fab£18.95
* **Glycolic Fix Night Pads Extreme XXL by Nip + Fab**
These are the larger version of our Glycolic Fix Night Pads Extreme, offering even more of the same powerful blend of glycolic acid, mandelic acid, and lactic acid. They're designed to help with dullness, uneven tone, and rough skin texture, contributing to a more radiant complexion.
Glycolic Fix Night Pads Extreme XXLNip + Fab£22.95
**Would you like to know more about how these pads can help with your skin concerns?**
inventory
16
6. Complexion
No
No
200
10.90s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p6-20",
"business_id": 16,
"user_input": [
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"USER SAYS": "Glycolic mask"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Glycolic mask", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
{"product_info": [{"id": "4397", "product_name": "Glycolic Fix Night Pads Extreme", "brand_name": "Nip + Fab", "rrp": "18.95", "current_price": 0.0, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_NEW_Glycolic-Fix-Cleansing-Pads-Extreme_1_b47a4a85-2d48-4299-b2fc-6d196a525f2e.jpg?v=1741343115", "external_id": 43154201313532, "demo_external_id": 57997037371741, "is_in_stock": true}, {"id": "4401", "product_name": "Glycolic Fix Night Pads Extreme XXL", "brand_name": "Nip + Fab", "rrp": "22.95", "current_price": 0.0, "discount": 0.0, "size": null, "image_address": "https://cdn.shopify.com/s/files/1/0620/4306/2524/files/Packshot_-_NEW_Glycolic-Fix-Extreme-Cleansing-Pads-XXL_2.jpg?v=1725550173", "external_id": 43154236113148, "demo_external_id": 57997037896029, "is_in_stock": true}]}
It sounds like you're looking for a product with glycolic acid to help with your blackheads, pores, and radiance goals! While we don't currently offer a glycolic mask, we do have some excellent toning pads that feature glycolic acid and can help address those concerns.
Here are two options that contain glycolic acid:
* **Glycolic Fix Night Pads Extreme by Nip + Fab**
These toning pads are formulated with glycolic acid, salicylic acid, and lactic acid to help exfoliate the skin, target congested pores, and improve radiance. They also contain hyaluronic acid and glycerin for hydration.
<<PLACE>>
* **Glycolic Fix Night Pads Extreme XXL by Nip + Fab**
These are the larger version of our Glycolic Fix Night Pads Extreme, offering even more of the same powerful blend of glycolic acid, mandelic acid, and lactic acid. They're designed to help with dullness, uneven tone, and rough skin texture, contributing to a more radiant complexion.
<<PLACE>>
**Would you like to know more about how these pads can help with your skin concerns?**
No trace found for this request — the server under test may not have tracing enabled.
21
Do you have day creams with spf in?
Provide options
✓ Pass
The chatbot correctly identified that it does not have the requested product and offered a helpful alternative.
We don't currently have a dedicated day cream with SPF in our range at Nip + Fab. However, we do have some fantastic moisturisers that can help with hydration and other skin concerns.
**Would you like me to recommend a hydrating day cream without SPF?**
inventory
16
6. Complexion
No
No
200
33.15s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p6-21",
"business_id": 16,
"user_input": [
{
"USER SAYS": "Do you have day creams with spf in?"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "Do you have day creams with spf in?", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a dedicated day cream with SPF in our range at Nip + Fab. However, we do have some fantastic moisturisers that can help with hydration and other skin concerns.
**Would you like me to recommend a hydrating day cream without SPF?**
Products recommended (product_info_json)
[]
No trace found for this request — the server under test may not have tracing enabled.
22
i want something like your no needle fix serum for under my eyes
Provide options
✕ Fail
The chatbot failed to provide any product options as requested, instead pivoting to unrelated concerns and asking a follow-up question.
We don't currently have a directly similar alternative to our No Needle Fix Serum that serves the same primary function specifically for under the eyes.
However, if you're looking for something to target blackheads, pores, and boost radiance, we have some excellent options!
**Would you like me to help you find a product for your specific skin concerns?**
inventory
16
6. Complexion
No
No
200
15.66s
{
"session_id": "auto-test-furqan_20260902_123716-b16-p6-22",
"business_id": 16,
"user_input": [
{
"USER SAYS": "i want something like your no needle fix serum for under my eyes"
}
],
"free_form_flag": true,
"user_profile": {
"skinType": {
"question": "How would you best describe your skin?",
"answer": "Balanced skin; does not feel noticeably oily or noticeably dry"
},
"primarySkinGoals": {
"question": "What is your primary skin goal?",
"answer": "Minimise blackheads"
},
"secondarySkinGoals": [
"Minimise pores",
"Enhance radiance"
],
"skinTone": {
"question": "What is your skin tone?",
"answer": "Deep brown"
},
"skinReact": {
"question": "How often does your skin typically react to new products?",
"answer": "Rarely"
},
"recentlyExperienced": [
"None"
]
}
}
Full raw response
{"type": "debug", "debug": {"query": "i want something like your no needle fix serum for under my eyes", "sub_queries": [], "mode": "pre_plan_gate_passthrough"}}
We don't currently have a directly similar alternative to our No Needle Fix Serum that serves the same primary function specifically for under the eyes.
However, if you're looking for something to target blackheads, pores, and boost radiance, we have some excellent options!
**Would you like me to help you find a product for your specific skin concerns?**
Products recommended (product_info_json)
[]
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* **Ceramide Fix Overnight Cream 12% by Nip + Fab**
* This nourishing overnight cream is designed to feel rich and silky, working to improve skin texture and tone while you sleep.
* It's packed with ceramides, niacinamide, azelaic acid, and shea butter, which are excellent for addressing uneven tone and dullness, contributing to your pigmentation goals.
* It also includes anti-ageing peptides and prebiotics to support overall skin health.